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Allstate is

Ranked

Business and Consumer Services Brands

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Allstate

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Allstate is ranked #6 in Business and Consumer Services Brands

About Allstate's Brand

Allstate’s brand is ranked #122 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Allstate. When compared to other organizations within the Business and Consumer Services industry, Allstate is ranked #6. Among its major competitors, Allstate is ranked in 4th place for NPS while Prudential is 1st, and Travelers is 2nd. Overall, Allstate has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $31.46B

Brand at a Glance

74%

Customer Loyalty

2.3/5

Product Quality

2.3/5

Pricing

2.4/5

Customer Service

Allstate CMO

Elizabeth Brady

Elizabeth Brady serves as the Executive Vice President and Chief Marketing, Innovation and Corporate Relations Officer of Allstate. Elizabeth started at Allstate in Aug of 2018. Elizabeth currently resides in the Greater Chicago Area.

Allstate Ranking

^#6 in Business and Consumer Services
^#4 / 4 of its competitors

Allstate NPS

Allstate's Net Promoter Score (NPS) is a -31 with 29% Promoters, 11% Passives, and 60% Detractors. Net Promoter Score tracks whether Allstate's customers would recommend using the product based on a scale of -100 to 100.

Allstate Overall NPS

-31

NPS

29%	Promoters
11%	Passives
60%	Detractors

Allstate NPS Trend

-100

-50

100

Summary	Date	Score
Nov 2024 -28	Nov 2024	-28
Dec 2024 -28	Dec 2024	-28
Jan 2025 -28	Jan 2025	-28
Feb 2025 -28	Feb 2025	-28
Mar 2025 -28	Mar 2025	-28
Apr 2025 -28	Apr 2025	-28
May 2025 -30	May 2025	-30
Aug 2025 -30	Aug 2025	-30
Sep 2025 -31	Sep 2025	-31
Oct 2025 -31	Oct 2025	-31
Nov 2025 -31	Nov 2025	-31
Jan 2026 -31	Jan 2026	-31

How Other Brands Compare

Allstate is ranked #4 for NPS among its competitors. Prudential and Travelers come in first and second, with Progressive Insurance coming in at third. Among those competitors, it is the lowest valued company behind Progressive Insurance.

	Allstate	Prudential	Travelers	Progressive Insurance
Global Ranking	#122	#176	#381	#967
NPS	-31	-4	-8	-16
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	$31.46B	$36.42B	$37.99B	$55.91B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Allstate NPS by Gender

Female customers rated Allstate's NPS 15 points higher than Male customers.

Male

-60

Allstate's NPS was rated -60 by Male customers on Comparably.

18%

Promoters

Passives

78%

Detractors

Female

-45

Allstate's NPS was rated -45 by Female customers on Comparably.

26%

Promoters

Passives

71%

Detractors

Allstate NPS by Ethnicity

Allstate's NPS was rated the highest by African American/Black customers, and the lowest by Native American customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -60	Caucasian	-60
Hispanic or Latino -100	Hispanic or Latino	-100
African American/Black 0	African American/Black	0
Asian or Pacific Islander -66	Asian or Pacific Islander	-66
Native American -100	Native American	-100
Other -62	Other	-62

Allstate NPS by Age

Allstate's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

100

Summary

Age

Promoters

Passives

Detractors

18-25

67%

33%

26-30

67%

11%

22%

31-35

42%

58%

36-40

23%

69%

41-45

50%

10%

40%

46-50

30%

10%

60%

51-55

21%

79%

56-60

17%

12%

71%

61-65

91%

66+

100%

Allstate NPS by Usage

Allstate's NPS was rated the highest by customers who have used Allstate's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -30	Less than 1 Year	-30
1 to 2 Years -7	1 to 2 Years	-7
2 to 5 Years -52	2 to 5 Years	-52
5 to 10 Years -82	5 to 10 Years	-82
Over 10 Years -56	Over 10 Years	-56

Allstate NPS vs. Competitors

Compared to its competitors, Allstate's NPS is rated right above State Farm Insurance, and is preceded by Progressive Insurance.

COMPANY		NPS Score
	Prudential	-4
	Travelers	-8
	Progressive Insurance	-16
	Allstate	-31
	State Farm Insurance	-39
	Liberty Mutual Insurance	-45
	Farmers Insurance	-67

Allstate NPS vs Companies in Business and Consumer Services

In the Business and Consumer Services industry, Allstate's NPS is rated right below T-Mobile.

COMPANY		NPS Score
	Visa	32
	Bloomberg	31
	Accenture	20
	FedEx	19
	USAA	7
	Verizon	1
	T-Mobile	-4
	Allstate	-31

Allstate Customer Reviews

Out of the 26 Allstate customer reviews 6 were positive and 20 were constructive. Allstate customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Allstate Customer Loyalty

74%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

74% of Allstate users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

74%

26%

Allstate Customer Loyalty Score by Gender

Female customers rated Allstate's Customer Loyalty score 6% higher than Male customers.

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Male

75%

Yes

Female

81%

Yes

Allstate Customer Loyalty Score by Ethnicity

Allstate's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Allstate Customer Loyalty Score by Age

Allstate's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Allstate.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 40%	18-25	40%
26-30 60%	26-30	60%
31-35 63%	31-35	63%
36-40 86%	36-40	86%
41-45 73%	41-45	73%
46-50 73%	46-50	73%
51-55 87%	51-55	87%
56-60 84%	56-60	84%
61-65 67%	61-65	67%
66+ 81%	66+	81%

Allstate Customer Loyalty Score by Usage

Allstate's Customer Loyalty score was rated the highest by customers who have used Allstate's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	67%
1 to 2 Years	36%
2 to 5 Years	79%
5 to 10 Years	80%
Over 10 Years	86%

Allstate Customer Loyalty Score by Industry

Allstate's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Professional Services industry customers.

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Tech	75%
Accounting	59%
Aerospace and Aviation	80%
Architecture and Planning	10%
Arts and Entertainment	46%
Banking and Financial Services	55%
Business and Consumer Services	55%
Construction	70%
Education	100%
Healthcare, Hospitals and Medicine	91%
Insurance	73%
Manufacturing and Machinery	100%
Professional Services	10%
Retail	100%

Allstate Customer Loyalty vs. Competitors

Compared to its competitors, Allstate's Customer Loyalty score is rated right below Prudential.

COMPANY		Customer Loyalty Score
	State Farm Insurance	82%
	Travelers	80%
	Progressive Insurance	80%
	Farmers Insurance	79%
	Liberty Mutual Insurance	76%
	Prudential	75%
	Allstate	74%

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Customer Loyalty for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Allstate's Customer Loyalty score is rated right above FedEx, and is preceded by Bloomberg.

COMPANY		Customer Loyalty Score
	USAA	87%
	Visa	84%
	T-Mobile	82%
	Verizon	80%
	Bloomberg	77%
	Allstate	74%
	FedEx	74%
	Accenture	71%

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Allstate Product Quality

2.3/5

Allstate has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.

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Allstate Product Information

Allstate’s product quality score is a 2.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Allstate's product the highest. Reviewers from the Arts and Entertainment industry rated Allstate the lowest at 2.

Website: http://www.allstate.com

Company Size: 10,000+ Employees

Industry

Tech

Insurance

Quick Insights into Allstate Product Quality

Allstate's Product Quality score was rated highest by customers ages 26-30, and rated lowest by Native American customers.

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Ranked Allstate Product Quality the Highest

26-30	3.2
1 to 2 Years	2.8
Architecture and Planning	2.7

Ranked Allstate Product Quality the Lowest

66+	1.5
Manufacturing and Machinery	1.5
Native American	1.5

Allstate Product Quality Score by Gender

Female customers rated Allstate's Product Quality score 0.2 stars higher than Male customers.

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Male

1.8/5

Female

2/5

Allstate Product Quality Score by Ethnicity

Allstate's Product Quality score was rated the highest by African American/Black customers, and the lowest by Native American customers.

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Summary	Ethnicity	Score
Caucasian 1.8	Caucasian	1.8
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 2.5	African American/Black	2.5
Asian or Pacific Islander 1.7	Asian or Pacific Islander	1.7
Native American 1.5	Native American	1.5
Other 1.7	Other	1.7

Allstate Product Quality Score by Age

Allstate's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 3.1	18-25	3.1
26-30 3.2	26-30	3.2
31-35 3	31-35	3
36-40 2.2	36-40	2.2
41-45 2.8	41-45	2.8
46-50 2.4	46-50	2.4
51-55 1.9	51-55	1.9
56-60 1.8	56-60	1.8
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Allstate Product Quality Score by Usage

Allstate's Product Quality score was rated the highest by customers who have used Allstate's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	2.3
1 to 2 Years	2.8
2 to 5 Years	1.8
5 to 10 Years	1.6
Over 10 Years	1.8

Allstate Product Quality Score by Industry

Allstate's Product Quality score was rated the highest by Architecture and Planning industry customers, and the lowest by Manufacturing and Machinery industry customers.

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Tech	2.7
Accounting	2.5
Aerospace and Aviation	2.3
Architecture and Planning	2.7
Arts and Entertainment	2
Banking and Financial Services	1.5
Business and Consumer Services	2.3
Construction	1.5
Education	1.5
Healthcare, Hospitals and Medicine	1.6
Insurance	2.4
Manufacturing and Machinery	1.5
Professional Services	1.6
Retail	2.5

Allstate Product Quality vs. Competitors

Compared to its competitors, Allstate's Product Quality score is rated right above Liberty Mutual Insurance, and is preceded by Progressive Insurance.

COMPANY		Product Quality Score
	Prudential	3.3/5
	Travelers	2.7/5
	Progressive Insurance	2.7/5
	Allstate	2.3/5
	Liberty Mutual Insurance	2.3/5
	State Farm Insurance	2.3/5
	Farmers Insurance	1.6/5

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Product Quality for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Allstate's Product Quality score is rated right below T-Mobile.

COMPANY		Product Quality Score
	Visa	4.1/5
	Bloomberg	4/5
	Accenture	3.7/5
	FedEx	3.6/5
	USAA	3.3/5
	Verizon	3.3/5
	T-Mobile	3.1/5
	Allstate	2.3/5

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Allstate Pricing

Allstate ROI & Value For Money

2.3/5

Allstate has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.

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Allstate Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Allstate.

Quick Insights into Allstate ROI

Allstate's ROI score was rated highest by customers ages 26-30, and rated lowest by customers from the Professional Services industry.

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Ranked Allstate ROI the Highest

26-30	3.6
Architecture and Planning	3
1 to 2 Years	2.7

Ranked Allstate ROI the Lowest

66+	1.5
Native American	1.5
Professional Services	1.5

Allstate ROI Score by Gender

Female customers rated Allstate's ROI score 0.2 stars higher than Male customers.

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Male

1.7/5

Female

1.9/5

Allstate ROI Score by Ethnicity

Allstate's ROI score was rated the highest by African American/Black customers, and the lowest by Native American customers.

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Summary	Ethnicity	Score
Caucasian 1.7	Caucasian	1.7
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 2.7	African American/Black	2.7
Asian or Pacific Islander 1.5	Asian or Pacific Islander	1.5
Native American 1.5	Native American	1.5
Other 1.6	Other	1.6

Allstate ROI Score by Age

Allstate's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 3.5	18-25	3.5
26-30 3.6	26-30	3.6
31-35 2.6	31-35	2.6
36-40 2.1	36-40	2.1
41-45 2.8	41-45	2.8
46-50 2.4	46-50	2.4
51-55 1.5	51-55	1.5
56-60 1.8	56-60	1.8
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Allstate ROI Score by Usage

Allstate's ROI score was rated the highest by customers who have used Allstate's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	2.2
1 to 2 Years	2.7
2 to 5 Years	2
5 to 10 Years	1.6
Over 10 Years	1.6

Allstate ROI Score by Industry

Allstate's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Professional Services industry customers.

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Tech	2.6
Accounting	2.7
Aerospace and Aviation	2
Architecture and Planning	3
Arts and Entertainment	1.8
Banking and Financial Services	1.5
Business and Consumer Services	2.6
Construction	1.5
Education	1.7
Healthcare, Hospitals and Medicine	1.5
Insurance	2.4
Manufacturing and Machinery	1.5
Professional Services	1.5
Retail	2.1

Allstate Pricing vs. Competitors

Compared to its competitors, Allstate's ROI score is rated right above State Farm Insurance, and is preceded by Progressive Insurance.

COMPANY		Pricing Score
	Prudential	3.2/5
	Travelers	2.6/5
	Progressive Insurance	2.5/5
	Allstate	2.3/5
	State Farm Insurance	2.2/5
	Liberty Mutual Insurance	2.2/5
	Farmers Insurance	1.5/5

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ROI for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Allstate's ROI score is rated right below T-Mobile.

COMPANY		Pricing Score
	Visa	3.9/5
	Bloomberg	3.9/5
	Accenture	3.6/5
	FedEx	3.4/5
	USAA	3.2/5
	Verizon	3.1/5
	T-Mobile	3/5
	Allstate	2.3/5

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Allstate Customer Satisfaction (CSAT)

Allstate Customer Satisfaction (CSAT) Score

32 / 100

Allstate has an overall Customer Satisfaction score of 32 rated by its users and customers.

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Very Satisfied	19%
Satisfied	13%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	9%
Very Dissatisfied	50%

Very Satisfied

19%

Satisfied

13%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

50%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Allstate Customer Satisfaction

Allstate's Customer Satisfaction score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers from the Manufacturing and Machinery industry.

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Ranked Allstate Customer Satisfaction the Highest

Architecture and Planning	100%
18-25	66%
African American/Black	56%

Ranked Allstate Customer Satisfaction the Lowest

66+	0%
Hispanic or Latino	0%
Manufacturing and Machinery	0%

Allstate Customer Satisfaction Score by Gender

Female customers rated Allstate's Customer Satisfaction score 13 points higher than Male customers.

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15 / 100

Male

	Very Satisfied	7%
	Satisfied	8%
	Neither Satisfied nor Dissatisfied	11%
	Dissatisfied	12%
	Very Dissatisfied	62%

28 / 100

Female

	Very Satisfied	21%
	Satisfied	7%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	9%
	Very Dissatisfied	63%

Allstate Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Allstate's Customer Satisfaction (CSAT) score was rated 17% according to Caucasian users and customers.

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17 / 100

Very Satisfied	12%
Satisfied	5%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	11%
Very Dissatisfied	65%

Very Satisfied

12%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

11%

Very Dissatisfied

65%

CSAT according to Hispanic or Latino

Allstate's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	33%
Dissatisfied	0%
Very Dissatisfied	67%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

33%

Dissatisfied

Very Dissatisfied

67%

CSAT according to African American/Black

Allstate's Customer Satisfaction (CSAT) score was rated 56% according to African American/Black users and customers.

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56 / 100

Very Satisfied	37%
Satisfied	19%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	6%
Very Dissatisfied	38%

Very Satisfied

37%

Satisfied

19%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

38%

CSAT according to Asian or Pacific Islander

Allstate's Customer Satisfaction (CSAT) score was rated 20% according to Asian or Pacific Islander users and customers.

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20 / 100

Very Satisfied	0%
Satisfied	20%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	20%
Very Dissatisfied	40%

Very Satisfied

Satisfied

20%

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

20%

Very Dissatisfied

40%

CSAT according to Native American

Allstate's Customer Satisfaction (CSAT) score was rated 14% according to Native American users and customers.

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14 / 100

Very Satisfied	0%
Satisfied	14%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	86%

Very Satisfied

Satisfied

14%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

86%

CSAT according to Other

Allstate's Customer Satisfaction (CSAT) score was rated 20% according to Other users and customers.

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20 / 100

Very Satisfied	7%
Satisfied	13%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	13%
Very Dissatisfied	67%

Very Satisfied

Satisfied

13%

Neither Satisfied nor Dissatisfied

Dissatisfied

13%

Very Dissatisfied

67%

Allstate Customer Satisfaction Score by Age

Allstate's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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100

Breakdown

Age

Score

18-25

66%

26-30

61%

31-35

44%

36-40

36%

41-45

50%

46-50

28%

51-55

16%

56-60

18%

61-65

14%

66+

Allstate Customer Satisfaction Score by Usage

Allstate's Customer Satisfaction score was rated the highest by customers who have used Allstate's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	31
1 to 2 Years	50
2 to 5 Years	16
5 to 10 Years	13
Over 10 Years	19

Allstate Customer Satisfaction Score by Industry

Allstate's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Manufacturing and Machinery industry customers.

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		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Allstate's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Allstate's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Allstate's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 17,
			"stars": 0,
			"csatScore": 17,
			"text": "Allstate's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 17
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Allstate's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Allstate's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 22,
			"stars": 0,
			"csatScore": 22,
			"text": "Allstate's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 22
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 24,
			"stars": 0,
			"csatScore": 24,
			"text": "Allstate's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 24
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Allstate's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Allstate's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Allstate's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		}
	]
}

Tech	40
Accounting	43
Aerospace and Aviation	14
Architecture and Planning	100
Arts and Entertainment	0
Banking and Financial Services	0
Business and Consumer Services	17
Construction	0
Education	0
Healthcare, Hospitals and Medicine	22
Insurance	24
Manufacturing and Machinery	0
Professional Services	33
Retail	25

Allstate Customer Satisfaction vs. Competitors

Compared to its competitors, Allstate's Customer Satisfaction score is rated right above Liberty Mutual Insurance, and is preceded by Travelers.

COMPANY		Customer Satisfaction (CSAT) Score
	Prudential	55%
	Progressive Insurance	45%
	Travelers	44%
	Allstate	33%
	Liberty Mutual Insurance	32%
	State Farm Insurance	31%
	Farmers Insurance	17%

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Customer Satisfaction for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Allstate's Customer Satisfaction score is rated right above USAA, and is preceded by T-Mobile.

COMPANY		Customer Satisfaction (CSAT) Score
	Visa	82%
	Bloomberg	76%
	Accenture	75%
	FedEx	65%
	Verizon	55%
	T-Mobile	50%
	Allstate	33%
	USAA	30%

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Allstate Customer Service

2.4/5

Allstate has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.

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About Allstate's Customer Service

Address

2275 Sanders Rd, Northbrook, IL 60062

Website

http://www.allstate.com

Phone Number

847-402-5000

Allstate's Social Links

Quick Insights into Allstate Customer Service

Allstate's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers from the Professional Services industry.

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Ranked Allstate Customer Service the Highest

26-30	3.9
Architecture and Planning	3.6
1 to 2 Years	3

Ranked Allstate Customer Service the Lowest

66+	1.5
Other	1.5
Professional Services	1.5

Allstate Customer Service Score by Gender

Female customers rated Allstate's Customer Service score 0.3 stars higher than Male customers.

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Male

1.6/5

Female

1.9/5

Allstate Customer Service Score by Ethnicity

Allstate's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.6	Caucasian	1.6
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 2.7	African American/Black	2.7
Asian or Pacific Islander 1.9	Asian or Pacific Islander	1.9
Native American 1.8	Native American	1.8
Other 1.5	Other	1.5

Allstate Customer Service Score by Age

Allstate's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 3.5	18-25	3.5
26-30 3.9	26-30	3.9
31-35 2.8	31-35	2.8
36-40 2.4	36-40	2.4
41-45 2.8	41-45	2.8
46-50 2	46-50	2
51-55 1.5	51-55	1.5
56-60 1.7	56-60	1.7
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Allstate Customer Service Score by Usage

Allstate's Customer Service score was rated the highest by customers who have used Allstate's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	2.2
1 to 2 Years	3
2 to 5 Years	2
5 to 10 Years	1.5
Over 10 Years	1.6

Allstate Customer Service Score by Industry

Allstate's Customer Service score was rated the highest by Architecture and Planning industry customers, and the lowest by Professional Services industry customers.

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Tech	2.5
Accounting	2.6
Aerospace and Aviation	2
Architecture and Planning	3.6
Arts and Entertainment	2.3
Banking and Financial Services	1.5
Business and Consumer Services	1.7
Construction	1.5
Education	1.5
Healthcare, Hospitals and Medicine	1.8
Insurance	2.4
Manufacturing and Machinery	1.5
Professional Services	1.5
Retail	2.3

Allstate Customer Service vs. Competitors

Compared to its competitors, Allstate's Customer Service score is rated right above State Farm Insurance, and is preceded by Progressive Insurance.

COMPANY		Customer Service Score
	Prudential	3.2/5
	Travelers	2.7/5
	Progressive Insurance	2.7/5
	Allstate	2.4/5
	State Farm Insurance	2.2/5
	Liberty Mutual Insurance	2.1/5
	Farmers Insurance	1.5/5

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Customer Service for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Allstate's Customer Service score is rated right below T-Mobile.

COMPANY		Customer Service Score
	Visa	4/5
	Bloomberg	4/5
	Accenture	3.8/5
	FedEx	3.5/5
	USAA	3.3/5
	Verizon	3.2/5
	T-Mobile	3/5
	Allstate	2.4/5

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Allstate as an Employer

3.4/5

Allstate has a 3.4/5 stars for its overall company culture rated by their employees

top

50%

CEO of Allstate

Thomas Wilson

In the Top 50% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Allstate scored a -31 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of Allstate would recommend the brand to a friend. ENPS measures how likely Allstate employees would recommend working at Allstate to a friend.

Net Promoter Score

-31

NPS Score

29%	Promoters
11%	Passive
60%	Detractors

Employee Net Promoter Score

eNPS Score

43%	Promoters
18%	Passive
39%	Detractors

Global Ranking Snapshot

Allstate is ranked #122 in the Global Top 100 Brands. It ranks just behind Dell Technologies and just ahead of Stanley Black & Decker.

RANK			INDUSTRY
120	Ford Motor Company	James Farley	Automotive and Transportation
121	Dell Technologies	Michael Dell	Tech
122	Allstate	Thomas Wilson	Business and Consumer Services
123	Stanley Black & Decker	Don Allen	Consumer Goods
124	Accenture	Julie Sweet	Business and Consumer Services
125	Snap Inc.	Evan Spiegel	Tech
126	Warner Bros.		Media and Entertainment

Business and Consumer Services Ranking Snapshot

Allstate is ranked #6 in the Business and Consumer Services Industry. It ranks just behind Verizon and just ahead of Accenture.

RANK		Location
4	T-Mobile	Bellevue, WA
5	Verizon	Basking Ridge, NJ
6	Allstate	Northbrook, IL
7	Accenture	Chicago, IL
8	Bloomberg	New York City, NY
9	Docusign	San Francisco, CA
10	Goldman Sachs	New York City, NY