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DoorDash is
Ranked
#38
in
Tech Brands
Brand Page
DoorDash
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DoorDash is ranked #38 in Tech Brands

About DoorDash's Brand

At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash’s brand is ranked #155 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of DoorDash. When compared to other organizations within the Tech industry, DoorDash is ranked #38. Among its major competitors, DoorDash is ranked in 8th place for NPS while Amazon is 1st, and Google is 2nd. Overall, DoorDash has a negative social sentiment, when analyzing social media channels and online mentions.Their current market cap is $13.00B

Brand at a Glance

69%
Customer Loyalty
2.9/5
Product Quality
2.8/5
Pricing
2.8/5
Customer Service

DoorDash Ranking

DoorDash NPS

DoorDash's Net Promoter Score (NPS) is a -11 with 35% Promoters, 19% Passives, and 46% Detractors. Net Promoter Score tracks whether DoorDash's customers would recommend using the product based on a scale of -100 to 100.

DoorDash Overall NPS

-11
NPS
35%Promoters
19%Passives
46%Detractors
DoorDash Overall NPS

DoorDash NPS Trend

-100
-50
0
50
100
Jul 2021
3
Jul 20213
Aug 2021
4
Aug 20214
Sep 2021
2
Sep 20212
Oct 2021
6
Oct 20216
Nov 2021
4
Nov 20214
Dec 2021
1
Dec 20211
Jan 2022
-3
Jan 2022-3
Feb 2022
-3
Feb 2022-3
Mar 2022
-5
Mar 2022-5
Apr 2022
-8
Apr 2022-8
May 2022
-10
May 2022-10
Jun 2022
-10
Jun 2022-10

How Other Brands Compare

DoorDash is ranked #4 for NPS among its competitors. Amazon and Google come in first and second, with Meta coming in at third. Among those competitors, it is the lowest valued company behind Amazon.

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DoorDash's Logo
DoorDash
Amazon's Logo
Amazon
Google's Logo
Google
Meta's Logo
Meta
Global Ranking#155#5#9#102
NPS-11534914
Social Sentiment Calculated by analyzing social media and other online mentionsNegativeNeutralNeutralNegative
Valuation Updated every 24 hours for public companies$13.00B$1.64T$1.42T$746.49B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

DoorDash NPS by Gender

Female customers rated DoorDash's NPS 8 points higher than Male customers.

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Male

-34

DoorDash's NPS was rated -34 by Male customers on Comparably.

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24%
Promoters
18%
Passives
58%
Detractors

Female

-26

DoorDash's NPS was rated -26 by Female customers on Comparably.

Sign Up to learn about DoorDash's NPS Score rated by Female customers on Comparably.
30%
Promoters
14%
Passives
56%
Detractors

DoorDash NPS by Ethnicity

DoorDash's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of DoorDash.
-100
-50
0
50
100
Caucasian
-42
Caucasian-42
Hispanic or Latino
-31
Hispanic or Latino-31
African American/Black
-33
African American/Black-33
Asian or Pacific Islander
6
Asian or Pacific Islander6
Native American
-80
Native American-80
Other
-43
Other-43

DoorDash NPS by Age

DoorDash's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of DoorDash.
0
20
40
60
80
100
Promoters
36%
Passives
15%
Detractors
49%
18-2536%15%49%
Promoters
31%
Passives
23%
Detractors
46%
26-3031%23%46%
Promoters
26%
Passives
29%
Detractors
45%
31-3526%29%45%
Promoters
35%
Passives
20%
Detractors
45%
36-4035%20%45%
Promoters
29%
Passives
14%
Detractors
57%
41-4529%14%57%
Promoters
27%
Passives
5%
Detractors
68%
46-5027%5%68%
Promoters
20%
Passives
5%
Detractors
75%
51-5520%5%75%
Promoters
19%
Passives
4%
Detractors
77%
56-6019%4%77%
Promoters
6%
Passives
0%
Detractors
94%
61-656%0%94%
Promoters
14%
Passives
0%
Detractors
86%
66+14%0%86%

DoorDash NPS by Usage

DoorDash's NPS was rated the highest by customers who have used DoorDash's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full NPS by Usage data of DoorDash.
-100
-50
0
50
100
Less than 1 Year
-16
Less than 1 Year-16
1 to 2 Years
-20
1 to 2 Years-20
2 to 5 Years
-33
2 to 5 Years-33
5 to 10 Years
-33
5 to 10 Years-33
Over 10 Years
-39
Over 10 Years-39

DoorDash NPS vs. Competitors

Compared to its competitors, DoorDash's NPS is rated right below Grubhub.

Unlock DoorDash NPS vs. Competitors Data

DoorDash's Logo
VS
Amazon's Logo
Google's Logo
Delivery Hero's Logo
Gopuff's Logo
Meta's Logo
UberEATS' Logo
Grubhub's Logo

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DoorDash NPS vs Companies in Tech

In the Tech industry, DoorDash's NPS is rated right below ROBLOX.

Unlock DoorDash NPS vs. Companies in Tech Data

DoorDash's Logo
VS
Peloton's Logo
Nintendo's Logo
Spotify's Logo
Apple's Logo
Zoom Video Communications' Logo
Netflix's Logo
Google's Logo
ROBLOX's Logo

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DoorDash Customer Reviews

Out of the 124 DoorDash customer reviews 33 were positive and 91 were constructive. DoorDash customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

What can this brand most improve?
Customer service. Orders lost, and Doordash Service Providers seem to work from a script, say the same thing, and do not respond to the issue. I would rate the Customer Service at 0. Sometimes more helpful on the app.
Review from San Francisco, CA / Female / Caucasian / 61-65Posted 7 days ago
What can this brand most improve?
Delivery and customer service i spent over $45 for cold food due to an incompetent driver and was offered $14 in credits THE WORST
Review from San Francisco, CA / Female / African American/Black / 31-35Posted 5 days ago
What can this brand most improve?
Health related problems with people that is delivering food. Don't touch my food
Review from San Francisco, CA / Male / Caucasian / 26-30Posted 10 days ago
What do you value most about this brand?
The convenience of anytime and any day delivery for the consumers
Review from Male / Caucasian / 18-25Posted 12 days ago
What can this brand most improve?
they can improve by doing
Review from San Francisco, CA / Female / Caucasian / 26-30Posted 13 days ago

DoorDash Customer Loyalty

69%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

69% of DoorDash users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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69
69%
31
31%
DoorDash Customer Loyalty

DoorDash Customer Loyalty Score by Gender

Female customers rated DoorDash's Customer Loyalty score 8% higher than Male customers.

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Male
66%
Yes
Female
74%
Yes

DoorDash Customer Loyalty Score by Ethnicity

DoorDash's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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71
out of 100
Caucasian
75
out of 100
Hispanic or Latino
79
out of 100
African American/Black
58
out of 100
Asian or Pacific Islander
82
out of 100
Native American
61
out of 100
Other

DoorDash Customer Loyalty Score by Age

DoorDash's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.

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0
20%
40%
60%
80%
100%
18-25
74%
18-2574%
26-30
63%
26-3063%
31-35
68%
31-3568%
36-40
75%
36-4075%
41-45
78%
41-4578%
46-50
75%
46-5075%
51-55
60%
51-5560%
56-60
62%
56-6062%
61-65
60%
61-6560%
66+
61%
66+61%

DoorDash Customer Loyalty Score by Usage

DoorDash's Customer Loyalty score was rated the highest by customers who have used DoorDash's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
54%
1 to 2 Years
70%
2 to 5 Years
76%
5 to 10 Years
83%
Over 10 Years
66%

DoorDash Customer Loyalty Score by Industry

DoorDash's Customer Loyalty score was rated the highest by Construction industry customers, and the lowest by Media and Entertainment industry customers.

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Tech
71%
Accounting
59%
Aerospace and Aviation
78%
Fashion and Beauty
61%
Architecture and Planning
37%
Arts and Entertainment
64%
Automotive and Transportation
49%
Banking and Financial Services
59%
Beverage, Wine and Spirits
78%
Biotech and Pharmaceuticals
78%
Business and Consumer Services
79%
Construction
100%
Consulting
87%
Consumer Goods
55%
Consumer Services
72%
Education
49%
Government and Public Policy
75%
Healthcare, Hospitals and Medicine
74%
Hospitality
55%
Insurance
70%
Legal
100%
Logistics and Supply Chain
70%
Manufacturing and Machinery
40%
Marketing, Advertising and Research
66%
Mechanical, Civil or Industrial Engineering
40%
Media and Entertainment
28%
Non-Profit
46%
Restaurants
66%
Retail
61%
Warehousing
82%

DoorDash Customer Loyalty vs. Competitors

Compared to its competitors, DoorDash's Customer Loyalty score is rated right above Grubhub, and is preceded by UberEATS.

COMPANYCustomer Loyalty Score
Amazon89%
Google88%
Delivery Hero87%
Gopuff76%
Meta76%
UberEATS69%
DoorDash69%
Grubhub63%

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DoorDash's Logo
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Amazon's Logo
Google's Logo
Delivery Hero's Logo
Gopuff's Logo
Meta's Logo
UberEATS' Logo
Grubhub's Logo

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Customer Loyalty for Other Tech Brands

In the Tech industry, DoorDash's Customer Loyalty score is rated right below Spotify.

COMPANYCustomer Loyalty Score
Peloton90%
ROBLOX90%
Nintendo90%
Netflix88%
Google88%
Zoom Video Communications88%
Apple87%
Spotify87%
DoorDash69%

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DoorDash's Logo
VS
Peloton's Logo
ROBLOX's Logo
Nintendo's Logo
Netflix's Logo
Google's Logo
Zoom Video Communications' Logo
Apple's Logo
Spotify's Logo

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DoorDash Product Quality

2.9/5

DoorDash has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.

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DoorDash Product Information

DoorDash’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Fashion and Beauty industry rated DoorDash's product the highest. Reviewers from the Tech industry rated DoorDash the lowest at 3.

Website
https://www.doordash.com/
Company Size
5,001-10,000 Employees

Industry

Tech
Food and Beverages
Marketplaces
Mobile App

Quick Insights into DoorDash Product Quality

DoorDash's Product Quality score was rated highest by customers from the Fashion and Beauty industry, and rated lowest by Native American customers.

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Ranked DoorDash Product Quality the Highest

Fashion and Beauty
4.3
Asian or Pacific Islander
3.6
26-30
3

Ranked DoorDash Product Quality the Lowest

61-65
1.5
Legal
1.5
Native American
1.5

DoorDash Product Quality Score by Gender

Male customers rated DoorDash's Product Quality score 0.1 stars higher than Female customers.

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Male

2.5/5

Female

2.4/5

DoorDash Product Quality Score by Ethnicity

DoorDash's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

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0
1
2
3
4
5
Caucasian
2.2
Caucasian2.2
Hispanic or Latino
2.4
Hispanic or Latino2.4
African American/Black
2.5
African American/Black2.5
Asian or Pacific Islander
3.6
Asian or Pacific Islander3.6
Native American
1.5
Native American1.5
Other
1.7
Other1.7

DoorDash Product Quality Score by Age

DoorDash's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.

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0
1
2
3
4
5
18-25
2.8
18-252.8
26-30
3
26-303
31-35
2.7
31-352.7
36-40
2.7
36-402.7
41-45
2.3
41-452.3
46-50
2.3
46-502.3
51-55
1.8
51-551.8
56-60
1.7
56-601.7
61-65
1.5
61-651.5
66+
1.8
66+1.8

DoorDash Product Quality Score by Usage

DoorDash's Product Quality score was rated the highest by customers who have used DoorDash's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
2.7
1 to 2 Years
2.7
2 to 5 Years
2.4
5 to 10 Years
2.2
Over 10 Years
2.4

DoorDash Product Quality Score by Industry

DoorDash's Product Quality score was rated the highest by Fashion and Beauty industry customers, and the lowest by Legal industry customers.

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Tech
3
Accounting
2.6
Aerospace and Aviation
2.1
Fashion and Beauty
4.3
Architecture and Planning
3.8
Arts and Entertainment
2.4
Automotive and Transportation
1.6
Banking and Financial Services
2.7
Beverage, Wine and Spirits
3.4
Biotech and Pharmaceuticals
3.5
Business and Consumer Services
2.4
Construction
2
Consulting
3.9
Consumer Goods
2.7
Consumer Services
2
Education
2.5
Government and Public Policy
2.8
Healthcare, Hospitals and Medicine
1.7
Hospitality
1.6
Insurance
1.6
Legal
1.5
Logistics and Supply Chain
2.6
Manufacturing and Machinery
2.8
Marketing, Advertising and Research
4
Mechanical, Civil or Industrial Engineering
1.6
Media and Entertainment
2.3
Non-Profit
2
Restaurants
2.2
Retail
2.4
Warehousing
4.3

DoorDash Product Quality vs. Competitors

Compared to its competitors, DoorDash's Product Quality score is rated right below Grubhub.

COMPANYProduct Quality Score
Amazon4.3/5
Google4.2/5
Delivery Hero4.2/5
Gopuff3.7/5
Meta3.7/5
UberEATS3.7/5
Grubhub3.3/5
DoorDash2.9/5

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DoorDash's Logo
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Amazon's Logo
Google's Logo
Delivery Hero's Logo
Gopuff's Logo
Meta's Logo
UberEATS' Logo
Grubhub's Logo

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Product Quality for Other Tech Brands

In the Tech industry, DoorDash's Product Quality score is rated right below ROBLOX.

COMPANYProduct Quality Score
Peloton4.5/5
Zoom Video Communications4.4/5
Nintendo4.4/5
Apple4.4/5
Netflix4.3/5
Spotify4.3/5
Google4.2/5
ROBLOX4.1/5
DoorDash2.9/5

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DoorDash's Logo
VS
Peloton's Logo
Zoom Video Communications' Logo
Nintendo's Logo
Apple's Logo
Netflix's Logo
Spotify's Logo
Google's Logo
ROBLOX's Logo

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DoorDash Pricing

DoorDash ROI & Value For Money

2.8/5

DoorDash has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.

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DoorDash Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Warehousing industry. The users from the Automotive and Transportation industry think that they had the lowest ROI from DoorDash.

Quick Insights into DoorDash ROI

DoorDash's ROI score was rated highest by customers from the Warehousing industry, and rated lowest by customers from the Non-Profit industry.

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Ranked DoorDash ROI the Highest

Warehousing
4.5
Asian or Pacific Islander
3.3
26-30
3

Ranked DoorDash ROI the Lowest

66+
1.5
Native American
1.5
Non-Profit
1.5

DoorDash ROI Score by Gender

Male customers rated DoorDash's ROI score 0.1 stars higher than Female customers.

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Male

2.4/5

Female

2.3/5

DoorDash ROI Score by Ethnicity

DoorDash's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

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0
1
2
3
4
5
Caucasian
2
Caucasian2
Hispanic or Latino
2.3
Hispanic or Latino2.3
African American/Black
2.3
African American/Black2.3
Asian or Pacific Islander
3.3
Asian or Pacific Islander3.3
Native American
1.5
Native American1.5
Other
1.8
Other1.8

DoorDash ROI Score by Age

DoorDash's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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0
1
2
3
4
5
18-25
2.6
18-252.6
26-30
3
26-303
31-35
2.5
31-352.5
36-40
2.6
36-402.6
41-45
2.2
41-452.2
46-50
2.1
46-502.1
51-55
2
51-552
56-60
1.9
56-601.9
61-65
1.5
61-651.5
66+
1.5
66+1.5

DoorDash ROI Score by Usage

DoorDash's ROI score was rated the highest by customers who have used DoorDash's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
2.7
1 to 2 Years
2.5
2 to 5 Years
2.3
5 to 10 Years
2.4
Over 10 Years
2.5

DoorDash ROI Score by Industry

DoorDash's ROI score was rated the highest by Warehousing industry customers, and the lowest by Non-Profit industry customers.

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Tech
3
Accounting
2.5
Aerospace and Aviation
2.2
Fashion and Beauty
4.3
Architecture and Planning
3.9
Arts and Entertainment
1.7
Automotive and Transportation
1.5
Banking and Financial Services
2.7
Beverage, Wine and Spirits
3.5
Biotech and Pharmaceuticals
3.1
Business and Consumer Services
2.3
Construction
1.5
Consulting
2.9
Consumer Goods
2.6
Consumer Services
2
Education
2.5
Government and Public Policy
2.6
Healthcare, Hospitals and Medicine
1.5
Hospitality
1.6
Insurance
1.8
Legal
1.5
Logistics and Supply Chain
2.4
Manufacturing and Machinery
2.6
Marketing, Advertising and Research
3.7
Mechanical, Civil or Industrial Engineering
1.6
Media and Entertainment
2.2
Non-Profit
1.5
Restaurants
1.9
Retail
2
Warehousing
4.5

DoorDash Pricing vs. Competitors

Compared to its competitors, DoorDash's ROI score is rated right below Grubhub.

COMPANYPricing Score
Amazon4.1/5
Google4.1/5
Delivery Hero4.1/5
Meta3.7/5
Gopuff3.5/5
UberEATS3.4/5
Grubhub3.1/5
DoorDash2.8/5

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DoorDash's Logo
VS
Amazon's Logo
Google's Logo
Delivery Hero's Logo
Meta's Logo
Gopuff's Logo
UberEATS' Logo
Grubhub's Logo

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ROI for Other Tech Brands

In the Tech industry, DoorDash's ROI score is rated right below ROBLOX.

COMPANYPricing Score
Peloton4.3/5
Zoom Video Communications4.2/5
Spotify4.1/5
Apple4.1/5
Google4.1/5
Nintendo4.1/5
Netflix4/5
ROBLOX3.9/5
DoorDash2.8/5

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DoorDash's Logo
VS
Peloton's Logo
Zoom Video Communications' Logo
Spotify's Logo
Apple's Logo
Google's Logo
Nintendo's Logo
Netflix's Logo
ROBLOX's Logo

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DoorDash Customer Satisfaction (CSAT)

DoorDash Customer Satisfaction (CSAT) Score

45 / 100

DoorDash has an overall Customer Satisfaction score of 45 rated by its users and customers.

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Very Satisfied22%
Satisfied23%
Neither Satisfied nor Dissatisfied11%
Dissatisfied5%
Very Dissatisfied39%
Very Satisfied
22%
Satisfied
23%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
5%
Very Dissatisfied
39%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into DoorDash Customer Satisfaction

DoorDash's Customer Satisfaction score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by Native American customers.

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Ranked DoorDash Customer Satisfaction the Highest

Marketing, Advertising and Research
80%
Asian or Pacific Islander
72%
26-30
52%

Ranked DoorDash Customer Satisfaction the Lowest

61-65
6%
Legal
0%
Native American
0%

DoorDash Customer Satisfaction Score by Gender

Male customers rated DoorDash's Customer Satisfaction score 10 points higher than Female customers.

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44 / 100
Male
Very Satisfied
19%
Satisfied
25%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
4%
Very Dissatisfied
44%
34 / 100
Female
Very Satisfied
20%
Satisfied
14%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
6%
Very Dissatisfied
53%

DoorDash Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

DoorDash's Customer Satisfaction (CSAT) score was rated 37% according to Caucasian users and customers.

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37 / 100
Very Satisfied24%
Satisfied13%
Neither Satisfied nor Dissatisfied3%
Dissatisfied7%
Very Dissatisfied53%
Very Satisfied
24%
Satisfied
13%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
7%
Very Dissatisfied
53%

CSAT according to Hispanic or Latino

DoorDash's Customer Satisfaction (CSAT) score was rated 37% according to Hispanic or Latino users and customers.

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37 / 100
Very Satisfied10%
Satisfied27%
Neither Satisfied nor Dissatisfied10%
Dissatisfied3%
Very Dissatisfied50%
Very Satisfied
10%
Satisfied
27%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
3%
Very Dissatisfied
50%

CSAT according to African American/Black

DoorDash's Customer Satisfaction (CSAT) score was rated 37% according to African American/Black users and customers.

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37 / 100
Very Satisfied20%
Satisfied17%
Neither Satisfied nor Dissatisfied11%
Dissatisfied9%
Very Dissatisfied43%
Very Satisfied
20%
Satisfied
17%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
9%
Very Dissatisfied
43%

CSAT according to Asian or Pacific Islander

DoorDash's Customer Satisfaction (CSAT) score was rated 72% according to Asian or Pacific Islander users and customers.

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72 / 100
Very Satisfied24%
Satisfied48%
Neither Satisfied nor Dissatisfied12%
Dissatisfied4%
Very Dissatisfied12%
Very Satisfied
24%
Satisfied
48%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
4%
Very Dissatisfied
12%

CSAT according to Native American

DoorDash's Customer Satisfaction (CSAT) score was rated 0% according to Native American users and customers.

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0 / 100
Very Satisfied0%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied100%
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%

CSAT according to Other

DoorDash's Customer Satisfaction (CSAT) score was rated 23% according to Other users and customers.

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23 / 100
Very Satisfied10%
Satisfied13%
Neither Satisfied nor Dissatisfied15%
Dissatisfied5%
Very Dissatisfied57%
Very Satisfied
10%
Satisfied
13%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
5%
Very Dissatisfied
57%

DoorDash Customer Satisfaction Score by Age

DoorDash's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.

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0
20
40
60
80
100
18-25 CSAT Score
47%
Very Satisfied
26%
Satisfied
21%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
1%
Very Dissatisfied
47%
18-2547%
26-30 CSAT Score
52%
Very Satisfied
26%
Satisfied
26%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
9%
Very Dissatisfied
24%
26-3052%
31-35 CSAT Score
43%
Very Satisfied
13%
Satisfied
30%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
4%
Very Dissatisfied
40%
31-3543%
36-40 CSAT Score
45%
Very Satisfied
21%
Satisfied
24%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
55%
36-4045%
41-45 CSAT Score
39%
Very Satisfied
22%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
13%
Very Dissatisfied
31%
41-4539%
46-50 CSAT Score
44%
Very Satisfied
28%
Satisfied
16%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
56%
46-5044%
51-55 CSAT Score
18%
Very Satisfied
18%
Satisfied
0%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
5%
Very Dissatisfied
65%
51-5518%
56-60 CSAT Score
15%
Very Satisfied
5%
Satisfied
10%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
20%
Very Dissatisfied
60%
56-6015%
61-65 CSAT Score
6%
Very Satisfied
6%
Satisfied
0%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
88%
61-656%
66+ CSAT Score
18%
Very Satisfied
18%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
18%
Very Dissatisfied
64%
66+18%

DoorDash Customer Satisfaction Score by Usage

DoorDash's Customer Satisfaction score was rated the highest by customers who have used DoorDash's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
44
1 to 2 Years
39
2 to 5 Years
36
5 to 10 Years
20
Over 10 Years
34

DoorDash Customer Satisfaction Score by Industry

DoorDash's Customer Satisfaction score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Legal industry customers.

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Tech
46
Accounting
50
Aerospace and Aviation
44
Architecture and Planning
57
Arts and Entertainment
14
Automotive and Transportation
20
Banking and Financial Services
50
Business and Consumer Services
37
Construction
33
Consulting
50
Consumer Goods
50
Consumer Services
36
Education
20
Government and Public Policy
37
Healthcare, Hospitals and Medicine
15
Hospitality
33
Legal
0
Logistics and Supply Chain
50
Marketing, Advertising and Research
80
Non-Profit
33
Restaurants
33
Retail
45
Warehousing
67

DoorDash Customer Satisfaction vs. Competitors

Compared to its competitors, DoorDash's Customer Satisfaction score is rated right above Gopuff, and is preceded by Grubhub.

COMPANYCustomer Satisfaction (CSAT) Score
Amazon87%
Delivery Hero87%
Google85%
UberEATS79%
Meta66%
Grubhub59%
DoorDash45%
Gopuff33%

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DoorDash's Logo
VS
Amazon's Logo
Delivery Hero's Logo
Google's Logo
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Meta's Logo
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Gopuff's Logo

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Customer Satisfaction for Other Tech Brands

In the Tech industry, DoorDash's Customer Satisfaction score is rated right below ROBLOX.

COMPANYCustomer Satisfaction (CSAT) Score
Nintendo93%
Spotify88%
Netflix87%
Apple87%
Google85%
Zoom Video Communications79%
Peloton77%
ROBLOX75%
DoorDash45%

Unlock DoorDash Customer Satisfaction vs. Companies in Tech Data

DoorDash's Logo
VS
Nintendo's Logo
Spotify's Logo
Netflix's Logo
Apple's Logo
Google's Logo
Zoom Video Communications' Logo
Peloton's Logo
ROBLOX's Logo

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DoorDash Customer Service

2.8/5

DoorDash has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.

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About DoorDash's Customer Service

Address

303 2nd St, Suite 800, San Francisco, CA 94107


Website

https://www.doordash.com/


Phone Number

650-681-9470

Quick Insights into DoorDash Customer Service

DoorDash's Customer Service score was rated highest by customers from the Fashion and Beauty industry, and rated lowest by Native American customers.

Sign Up to unlock insights into how customers have ranked DoorDash's Customer Service score.

Ranked DoorDash Customer Service the Highest

Fashion and Beauty
4.7
Asian or Pacific Islander
3.5
26-30
3.1

Ranked DoorDash Customer Service the Lowest

66+
1.5
Legal
1.5
Native American
1.5

DoorDash Customer Service Score by Gender

Male customers rated DoorDash's Customer Service score 0.1 stars higher than Female customers.

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Male

2.5/5

Female

2.4/5

DoorDash Customer Service Score by Ethnicity

DoorDash's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

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0
20
40
60
80
100
Caucasian
2.1
Caucasian2.1
Hispanic or Latino
2.4
Hispanic or Latino2.4
African American/Black
2.5
African American/Black2.5
Asian or Pacific Islander
3.5
Asian or Pacific Islander3.5
Native American
1.5
Native American1.5
Other
1.9
Other1.9

DoorDash Customer Service Score by Age

DoorDash's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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0
20
40
60
80
100
18-25
2.8
18-252.8
26-30
3.1
26-303.1
31-35
2.7
31-352.7
36-40
2.8
36-402.8
41-45
2.4
41-452.4
46-50
2
46-502
51-55
2
51-552
56-60
1.7
56-601.7
61-65
1.5
61-651.5
66+
1.5
66+1.5

DoorDash Customer Service Score by Usage

DoorDash's Customer Service score was rated the highest by customers who have used DoorDash's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
2.8
1 to 2 Years
2.6
2 to 5 Years
2.3
5 to 10 Years
2.5
Over 10 Years
2.3

DoorDash Customer Service Score by Industry

DoorDash's Customer Service score was rated the highest by Fashion and Beauty industry customers, and the lowest by Legal industry customers.

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Tech
3.1
Accounting
2.6
Aerospace and Aviation
1.9
Fashion and Beauty
4.7
Architecture and Planning
3.7
Arts and Entertainment
2
Automotive and Transportation
2
Banking and Financial Services
2.6
Beverage, Wine and Spirits
3.5
Biotech and Pharmaceuticals
3.9
Business and Consumer Services
2.4
Construction
1.9
Consulting
3.3
Consumer Goods
2.7
Consumer Services
2.2
Education
2.5
Government and Public Policy
2.2
Healthcare, Hospitals and Medicine
1.6
Hospitality
1.5
Insurance
2
Legal
1.5
Logistics and Supply Chain
2.3
Manufacturing and Machinery
2
Marketing, Advertising and Research
4
Mechanical, Civil or Industrial Engineering
3.1
Media and Entertainment
2.2
Non-Profit
2
Restaurants
1.9
Retail
2.3
Warehousing
4.6

DoorDash Customer Service vs. Competitors

Compared to its competitors, DoorDash's Customer Service score is rated right below Grubhub.

COMPANYCustomer Service Score
Amazon4.2/5
Delivery Hero4.2/5
Google4.1/5
Gopuff3.8/5
Meta3.6/5
UberEATS3.5/5
Grubhub3.2/5
DoorDash2.8/5

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DoorDash's Logo
VS
Amazon's Logo
Delivery Hero's Logo
Google's Logo
Gopuff's Logo
Meta's Logo
UberEATS' Logo
Grubhub's Logo

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Customer Service for Other Tech Brands

In the Tech industry, DoorDash's Customer Service score is rated right below ROBLOX.

COMPANYCustomer Service Score
Peloton4.3/5
Apple4.2/5
Zoom Video Communications4.1/5
Google4.1/5
Spotify4.1/5
Nintendo4.1/5
Netflix4/5
ROBLOX3.7/5
DoorDash2.8/5

Unlock DoorDash Customer Service vs. Companies in Tech Data

DoorDash's Logo
VS
Peloton's Logo
Apple's Logo
Zoom Video Communications' Logo
Google's Logo
Spotify's Logo
Nintendo's Logo
Netflix's Logo
ROBLOX's Logo

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DoorDash as an Employer

2.9/5

DoorDash has a 2.9/5 stars for its overall company culture rated by their employees

  DoorDash CEO
bottom
25%
CEO of DoorDash

In the Bottom 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

DoorDash scored a -11 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of DoorDash would recommend the brand to a friend. ENPS measures how likely DoorDash employees would recommend working at DoorDash to a friend.

Net Promoter Score

-11
NPS Score
35%Promoters
19%Passive
46%Detractors

Employee Net Promoter Score

0
eNPS Score
43%Promoters
14%Passive
43%Detractors

Global Ranking Snapshot

DoorDash is ranked #155 in the Global Top 100 Brands. It ranks just behind Deloitte (US) and just ahead of Wynn Resorts.

RANKCOMPANYCEOINDUSTRY
153
Pizza Hut  Pizza Hut CEO
Arthur Starrs
Food and Beverages
154
Deloitte (US)  Deloitte (US) CEO
Joe Ucuzoglu
Business and Consumer Services
155
DoorDash  DoorDash CEO
Tony Xu
Tech
156
Wynn Resorts  Wynn Resorts CEO
Matthew Maddox
Travel and Hospitality
157
Activision  Activision CEO
Rob Kostich
Media and Entertainment
158
Harley-Davidson  Harley-Davidson CEO
Matthew Levatich
Automotive and Transportation
159
Chevron Corporation  Chevron Corporation CEO
Michael Wirth
Energy and Manufacturing

Tech Ranking Snapshot

DoorDash is ranked #38 in the Tech Industry. It ranks just behind Pixar Animation Studios and just ahead of Activision.

RANKCOMPANYLocation
36
DocuSign
San Francisco, CA
37
Pixar Animation Studios
38
DoorDash
San Francisco, CA
39
Activision
Santa Monica, CA
40
Sonos
Santa Barbara, CA
41
Western Digital Corporation
Irvine, CA
42
Xerox Corporation
Norwalk, CT