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DoorDash is

Ranked

#38

Tech Brands

Brand Page

DoorDash

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DoorDash

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DoorDash is ranked #38 in Tech Brands

About DoorDash's Brand

At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash’s brand is ranked #155 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of DoorDash. When compared to other organizations within the Tech industry, DoorDash is ranked #38. Among its major competitors, DoorDash is ranked in 7th place for NPS while Amazon is 1st, and Google is 2nd. Overall, DoorDash has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $13.00B

Brand at a Glance

71%

Customer Loyalty

2.4/5

Product Quality

2.3/5

Pricing

2.3/5

Customer Service

DoorDash Ranking

^#155 in Global Best Brands
^#38 in Tech
^#4 / 4 of its competitors

DoorDash NPS

DoorDash's Net Promoter Score (NPS) is a -28 with 29% Promoters, 14% Passives, and 57% Detractors. Net Promoter Score tracks whether DoorDash's customers would recommend using the product based on a scale of -100 to 100.

DoorDash Overall NPS

-28

NPS

29%	Promoters
14%	Passives
57%	Detractors

DoorDash NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2025 -29	Feb 2025	-29
Mar 2025 -29	Mar 2025	-29
Apr 2025 -29	Apr 2025	-29
May 2025 -27	May 2025	-27
Jun 2025 -27	Jun 2025	-27
Jul 2025 -27	Jul 2025	-27
Aug 2025 -27	Aug 2025	-27
Sep 2025 -27	Sep 2025	-27
Oct 2025 -27	Oct 2025	-27
Nov 2025 -27	Nov 2025	-27
Dec 2025 -27	Dec 2025	-27
Jan 2026 -27	Jan 2026	-27

How Other Brands Compare

DoorDash is ranked #4 for NPS among its competitors. Amazon and Google come in first and second, with Uber coming in at third. Among those competitors, it is the lowest valued company behind Amazon.

	DoorDash	Google	Amazon	Uber
Global Ranking	#155	#8	#9	#90
NPS	-28	42	49	23
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$13.00B	$1.42T	$1.64T	$107.19B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

DoorDash NPS by Gender

Male customers rated DoorDash's NPS 7 points higher than Female customers.

Male

-45

DoorDash's NPS was rated -45 by Male customers on Comparably.

21%

Promoters

13%

Passives

66%

Detractors

Female

-52

DoorDash's NPS was rated -52 by Female customers on Comparably.

19%

Promoters

10%

Passives

71%

Detractors

DoorDash NPS by Ethnicity

DoorDash's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -56	Caucasian	-56
Hispanic or Latino -54	Hispanic or Latino	-54
African American/Black -55	African American/Black	-55
Asian or Pacific Islander -11	Asian or Pacific Islander	-11
Native American -90	Native American	-90
Other -67	Other	-67

DoorDash NPS by Age

DoorDash's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

100

Summary

Age

Promoters

Passives

Detractors

18-25

26%

13%

61%

26-30

25%

19%

56%

31-35

20%

16%

64%

36-40

25%

16%

59%

41-45

19%

72%

46-50

22%

72%

51-55

88%

56-60

14%

82%

61-65

13%

84%

66+

10%

90%

DoorDash NPS by Usage

DoorDash's NPS was rated the highest by customers who have used DoorDash's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -38	Less than 1 Year	-38
1 to 2 Years -34	1 to 2 Years	-34
2 to 5 Years -57	2 to 5 Years	-57
5 to 10 Years -63	5 to 10 Years	-63
Over 10 Years -47	Over 10 Years	-47

DoorDash NPS vs. Competitors

Compared to its competitors, DoorDash's NPS is rated right below Grubhub.

COMPANY		NPS Score
	Amazon	49
	Google	42
	Uber	23
	Meta	9
	Gopuff	7
	Grubhub	-22
	DoorDash	-28

DoorDash NPS vs Companies in Tech

In the Tech industry, DoorDash's NPS is rated right below Peloton.

COMPANY		NPS Score
	Nintendo	55
	Spotify	49
	Apple	48
	Zoom Video Communications	44
	Netflix	43
	Google	42
	ROBLOX	38
	Peloton	31
	DoorDash	-28

DoorDash Customer Reviews

Out of the 182 DoorDash customer reviews 50 were positive and 132 were constructive. DoorDash customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

DoorDash Customer Loyalty

71%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

71% of DoorDash users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

71%

29%

DoorDash Customer Loyalty Score by Gender

Female customers rated DoorDash's Customer Loyalty score 8% higher than Male customers.

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Male

69%

Yes

Female

77%

Yes

DoorDash Customer Loyalty Score by Ethnicity

DoorDash's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of DoorDash.

out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

DoorDash Customer Loyalty Score by Age

DoorDash's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 56-60.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of DoorDash.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 79%	18-25	79%
26-30 70%	26-30	70%
31-35 77%	31-35	77%
36-40 73%	36-40	73%
41-45 73%	41-45	73%
46-50 80%	46-50	80%
51-55 75%	51-55	75%
56-60 63%	56-60	63%
61-65 66%	61-65	66%
66+ 69%	66+	69%

DoorDash Customer Loyalty Score by Usage

DoorDash's Customer Loyalty score was rated the highest by customers who have used DoorDash's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	54%
1 to 2 Years	71%
2 to 5 Years	82%
5 to 10 Years	88%
Over 10 Years	70%

DoorDash Customer Loyalty Score by Industry

DoorDash's Customer Loyalty score was rated the highest by Construction industry customers, and the lowest by Media and Entertainment industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	74%
Accounting	66%
Aerospace and Aviation	65%
Fashion and Beauty	64%
Architecture and Planning	45%
Arts and Entertainment	74%
Automotive and Transportation	70%
Banking and Financial Services	73%
Beverage, Wine and Spirits	78%
Biotech and Pharmaceuticals	85%
Business and Consumer Services	78%
Business Supplies and Equipment	70%
Civic and Social Organization	40%
Commercial Real Estate	70%
Computer Hardware	70%
Construction	100%
Consulting	85%
Consumer Goods	58%
Consumer Services	76%
Education	70%
Events Services	100%
Facilities Services	100%
Government and Public Policy	80%
Healthcare, Hospitals and Medicine	80%
Hospitality	76%
Individual and Family Services	70%
Insurance	70%
Legal	81%
Logistics and Supply Chain	78%
Manufacturing and Machinery	61%
Marketing, Advertising and Research	78%
Mechanical, Civil or Industrial Engineering	55%
Media and Entertainment	36%
Military and Defense	100%
Non-Profit	60%
Professional Services	80%
Real Estate	49%
Restaurants	83%
Retail	53%
Security and Investigations	70%
Telecommunications	100%
Transportation	74%
Warehousing	89%

DoorDash Customer Loyalty vs. Competitors

Compared to its competitors, DoorDash's Customer Loyalty score is rated right above Grubhub, and is preceded by Meta.

COMPANY		Customer Loyalty Score
	Amazon	89%
	Google	87%
	Gopuff	80%
	Uber	76%
	Meta	75%
	DoorDash	71%
	Grubhub	63%

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Customer Loyalty for Other Tech Brands

In the Tech industry, DoorDash's Customer Loyalty score is rated right below Peloton.

COMPANY		Customer Loyalty Score
	ROBLOX	89%
	Nintendo	89%
	Netflix	87%
	Google	87%
	Spotify	87%
	Apple	86%
	Zoom Video Communications	84%
	Peloton	82%
	DoorDash	71%

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DoorDash Product Quality

2.4/5

DoorDash has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.

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DoorDash Product Information

DoorDash’s product quality score is a 2.4 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated DoorDash's product the highest. Reviewers from the Tech industry rated DoorDash the lowest at 2.7.

Website: https://www.doordash.com/

Company Size: 5,001-10,000 Employees

Industry

Tech

Food and Beverages

Marketplaces

Mobile App

Quick Insights into DoorDash Product Quality

DoorDash's Product Quality score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Transportation industry.

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Ranked DoorDash Product Quality the Highest

Marketing, Advertising and Research	3.8
Asian or Pacific Islander	3.2
26-30	2.5

Ranked DoorDash Product Quality the Lowest

66+	1.5
Other	1.5
Transportation	1.5

DoorDash Product Quality Score by Gender

Male customers rated DoorDash's Product Quality score 0.3 stars higher than Female customers.

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Male

2.2/5

Female

1.9/5

DoorDash Product Quality Score by Ethnicity

DoorDash's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.8	Caucasian	1.8
Hispanic or Latino 1.9	Hispanic or Latino	1.9
African American/Black 2	African American/Black	2
Asian or Pacific Islander 3.2	Asian or Pacific Islander	3.2
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

DoorDash Product Quality Score by Age

DoorDash's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 2.4	18-25	2.4
26-30 2.5	26-30	2.5
31-35 2.1	31-35	2.1
36-40 2.2	36-40	2.2
41-45 1.8	41-45	1.8
46-50 2	46-50	2
51-55 1.5	51-55	1.5
56-60 1.7	56-60	1.7
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

DoorDash Product Quality Score by Usage

DoorDash's Product Quality score was rated the highest by customers who have used DoorDash's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	2.3
1 to 2 Years	2.3
2 to 5 Years	1.9
5 to 10 Years	1.5
Over 10 Years	2.1

DoorDash Product Quality Score by Industry

DoorDash's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Transportation industry customers.

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Tech	2.7
Accounting	2.2
Aerospace and Aviation	2.1
Fashion and Beauty	3.5
Architecture and Planning	3
Arts and Entertainment	2.2
Automotive and Transportation	1.5
Banking and Financial Services	2.3
Beverage, Wine and Spirits	2.2
Biotech and Pharmaceuticals	2.5
Business and Consumer Services	2.1
Business Supplies and Equipment	3.1
Civic and Social Organization	1.5
Commercial Real Estate	1.5
Computer Hardware	3.5
Construction	2.3
Consulting	2.8
Consumer Goods	2.6
Consumer Services	1.6
Education	1.9
Events Services	1.5
Facilities Services	1.5
Government and Public Policy	2.1
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Individual and Family Services	1.5
Insurance	1.5
Legal	1.6
Logistics and Supply Chain	2
Manufacturing and Machinery	2.4
Marketing, Advertising and Research	3.8
Mechanical, Civil or Industrial Engineering	1.9
Media and Entertainment	1.9
Military and Defense	1.5
Non-Profit	1.5
Professional Services	2
Real Estate	1.8
Restaurants	1.9
Retail	1.9
Security and Investigations	1.8
Telecommunications	2.3
Transportation	1.5
Warehousing	2.9

DoorDash Product Quality vs. Competitors

Compared to its competitors, DoorDash's Product Quality score is rated right below Grubhub.

COMPANY		Product Quality Score
	Amazon	4.2/5
	Google	4.1/5
	Uber	3.9/5
	Meta	3.6/5
	Gopuff	3.4/5
	Grubhub	2.9/5
	DoorDash	2.4/5

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Product Quality for Other Tech Brands

In the Tech industry, DoorDash's Product Quality score is rated right below ROBLOX.

COMPANY		Product Quality Score
	Nintendo	4.4/5
	Apple	4.3/5
	Zoom Video Communications	4.3/5
	Netflix	4.2/5
	Spotify	4.2/5
	Google	4.1/5
	Peloton	4/5
	ROBLOX	4/5
	DoorDash	2.4/5

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DoorDash Pricing

DoorDash ROI & Value For Money

2.3/5

DoorDash has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.

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DoorDash Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business Supplies and Equipment industry. The users from the Automotive and Transportation industry think that they had the lowest ROI from DoorDash.

Quick Insights into DoorDash ROI

DoorDash's ROI score was rated highest by customers from the Business Supplies and Equipment industry, and rated lowest by customers from the Transportation industry.

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Ranked DoorDash ROI the Highest

Business Supplies and Equipment	3.5
Asian or Pacific Islander	3
26-30	2.5

Ranked DoorDash ROI the Lowest

66+	1.5
Other	1.5
Transportation	1.5

DoorDash ROI Score by Gender

Male customers rated DoorDash's ROI score 0.3 stars higher than Female customers.

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Male

2.1/5

Female

1.8/5

DoorDash ROI Score by Ethnicity

DoorDash's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.7	Caucasian	1.7
Hispanic or Latino 1.9	Hispanic or Latino	1.9
African American/Black 1.8	African American/Black	1.8
Asian or Pacific Islander 3	Asian or Pacific Islander	3
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

DoorDash ROI Score by Age

DoorDash's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 2.2	18-25	2.2
26-30 2.5	26-30	2.5
31-35 2	31-35	2
36-40 2.1	36-40	2.1
41-45 1.7	41-45	1.7
46-50 1.8	46-50	1.8
51-55 1.5	51-55	1.5
56-60 1.6	56-60	1.6
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

DoorDash ROI Score by Usage

DoorDash's ROI score was rated the highest by customers who have used DoorDash's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	2.2
1 to 2 Years	2.2
2 to 5 Years	1.8
5 to 10 Years	1.6
Over 10 Years	2

DoorDash ROI Score by Industry

DoorDash's ROI score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Transportation industry customers.

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Tech	2.6
Accounting	2.1
Aerospace and Aviation	2.3
Fashion and Beauty	3.5
Architecture and Planning	2.8
Arts and Entertainment	1.9
Automotive and Transportation	1.5
Banking and Financial Services	2.2
Beverage, Wine and Spirits	2.1
Biotech and Pharmaceuticals	2.2
Business and Consumer Services	2.1
Business Supplies and Equipment	3.5
Civic and Social Organization	1.5
Commercial Real Estate	1.5
Computer Hardware	3.5
Construction	1.8
Consulting	2.6
Consumer Goods	2.7
Consumer Services	1.5
Education	1.8
Events Services	1.5
Facilities Services	1.5
Government and Public Policy	1.9
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Individual and Family Services	1.5
Insurance	1.5
Legal	1.5
Logistics and Supply Chain	1.9
Manufacturing and Machinery	2
Marketing, Advertising and Research	3.5
Mechanical, Civil or Industrial Engineering	1.9
Media and Entertainment	1.7
Military and Defense	1.5
Non-Profit	1.5
Professional Services	1.8
Real Estate	1.6
Restaurants	1.8
Retail	1.7
Security and Investigations	1.6
Telecommunications	1.8
Transportation	1.5
Warehousing	3

DoorDash Pricing vs. Competitors

Compared to its competitors, DoorDash's ROI score is rated right below Grubhub.

COMPANY		Pricing Score
	Amazon	4.1/5
	Google	4/5
	Uber	3.7/5
	Meta	3.6/5
	Gopuff	3.2/5
	Grubhub	2.7/5
	DoorDash	2.3/5

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ROI for Other Tech Brands

In the Tech industry, DoorDash's ROI score is rated right below ROBLOX.

COMPANY		Pricing Score
	Zoom Video Communications	4.1/5
	Google	4/5
	Spotify	4/5
	Nintendo	4/5
	Peloton	4/5
	Netflix	4/5
	Apple	4/5
	ROBLOX	3.8/5
	DoorDash	2.3/5

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DoorDash Customer Satisfaction (CSAT)

DoorDash Customer Satisfaction (CSAT) Score

37 / 100

DoorDash has an overall Customer Satisfaction score of 37 rated by its users and customers.

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Very Satisfied	20%
Satisfied	17%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	6%
Very Dissatisfied	49%

Very Satisfied

20%

Satisfied

17%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

49%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into DoorDash Customer Satisfaction

DoorDash's Customer Satisfaction score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Military and Defense industry.

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Ranked DoorDash Customer Satisfaction the Highest

Marketing, Advertising and Research	77%
Asian or Pacific Islander	58%
26-30	43%

Ranked DoorDash Customer Satisfaction the Lowest

66+	11%
Native American	11%
Military and Defense	0%

DoorDash Customer Satisfaction Score by Gender

Male customers rated DoorDash's Customer Satisfaction score 9 points higher than Female customers.

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36 / 100

Male

	Very Satisfied	18%
	Satisfied	18%
	Neither Satisfied nor Dissatisfied	7%
	Dissatisfied	4%
	Very Dissatisfied	53%

27 / 100

Female

	Very Satisfied	14%
	Satisfied	13%
	Neither Satisfied nor Dissatisfied	5%
	Dissatisfied	5%
	Very Dissatisfied	63%

DoorDash Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

DoorDash's Customer Satisfaction (CSAT) score was rated 28% according to Caucasian users and customers.

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28 / 100

Very Satisfied	17%
Satisfied	11%
Neither Satisfied nor Dissatisfied	3%
Dissatisfied	4%
Very Dissatisfied	65%

Very Satisfied

17%

Satisfied

11%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

65%

CSAT according to Hispanic or Latino

DoorDash's Customer Satisfaction (CSAT) score was rated 29% according to Hispanic or Latino users and customers.

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29 / 100

Very Satisfied	9%
Satisfied	20%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	7%
Very Dissatisfied	57%

Very Satisfied

Satisfied

20%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

57%

CSAT according to African American/Black

DoorDash's Customer Satisfaction (CSAT) score was rated 29% according to African American/Black users and customers.

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29 / 100

Very Satisfied	13%
Satisfied	16%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	9%
Very Dissatisfied	57%

Very Satisfied

13%

Satisfied

16%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

57%

CSAT according to Asian or Pacific Islander

DoorDash's Customer Satisfaction (CSAT) score was rated 58% according to Asian or Pacific Islander users and customers.

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58 / 100

Very Satisfied	24%
Satisfied	34%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	10%
Very Dissatisfied	21%

Very Satisfied

24%

Satisfied

34%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

10%

Very Dissatisfied

21%

CSAT according to Native American

DoorDash's Customer Satisfaction (CSAT) score was rated 11% according to Native American users and customers.

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11 / 100

Very Satisfied	0%
Satisfied	11%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	0%
Very Dissatisfied	78%

Very Satisfied

Satisfied

11%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

78%

CSAT according to Other

DoorDash's Customer Satisfaction (CSAT) score was rated 20% according to Other users and customers.

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20 / 100

Very Satisfied	10%
Satisfied	10%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	5%
Very Dissatisfied	66%

Very Satisfied

10%

Satisfied

10%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

66%

DoorDash Customer Satisfaction Score by Age

DoorDash's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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100

Breakdown

Age

Score

18-25

37%

26-30

43%

31-35

32%

36-40

33%

41-45

28%

46-50

34%

51-55

12%

56-60

18%

61-65

17%

66+

11%

DoorDash Customer Satisfaction Score by Usage

DoorDash's Customer Satisfaction score was rated the highest by customers who have used DoorDash's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	34
1 to 2 Years	33
2 to 5 Years	27
5 to 10 Years	18
Over 10 Years	31

DoorDash Customer Satisfaction Score by Industry

DoorDash's Customer Satisfaction score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Military and Defense industry customers.

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{
	"title": "DoorDash Customer Satisfaction Score by Industry",
	"text": "DoorDash's Customer Satisfaction score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Military and Defense industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 43,
			"stars": 0,
			"csatScore": 43,
			"text": "DoorDash's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 43
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 34,
			"stars": 0,
			"csatScore": 34,
			"text": "DoorDash's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 34
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 27,
			"stars": 0,
			"csatScore": 27,
			"text": "DoorDash's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 27
		},
		{
			"label": "Fashion and Beauty",
			"groupId": 497,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "DoorDash's Customer Satisfaction score is  rated by Fashion and Beauty customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 48,
			"stars": 0,
			"csatScore": 48,
			"text": "DoorDash's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 48
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 29,
			"stars": 0,
			"csatScore": 29,
			"text": "DoorDash's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 29
		},
		{
			"label": "Automotive and Transportation",
			"groupId": 500,
			"score": 6,
			"stars": 0,
			"csatScore": 6,
			"text": "DoorDash's Customer Satisfaction score is  rated by Automotive and Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 6
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "DoorDash's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 40
		},
		{
			"label": "Beverage, Wine and Spirits",
			"groupId": 502,
			"score": 16,
			"stars": 0,
			"csatScore": 16,
			"text": "DoorDash's Customer Satisfaction score is  rated by Beverage, Wine and Spirits customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 16
		},
		{
			"label": "Biotech and Pharmaceuticals",
			"groupId": 503,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "DoorDash's Customer Satisfaction score is  rated by Biotech and Pharmaceuticals customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 36,
			"stars": 0,
			"csatScore": 36,
			"text": "DoorDash's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 36
		},
		{
			"label": "Commercial Real Estate",
			"groupId": 508,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "DoorDash's Customer Satisfaction score is  rated by Commercial Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 45,
			"stars": 0,
			"csatScore": 45,
			"text": "DoorDash's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 45
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "DoorDash's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Consumer Goods",
			"groupId": 513,
			"score": 45,
			"stars": 0,
			"csatScore": 45,
			"text": "DoorDash's Customer Satisfaction score is  rated by Consumer Goods customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 45
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 21,
			"stars": 0,
			"csatScore": 21,
			"text": "DoorDash's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 21
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 23,
			"stars": 0,
			"csatScore": 23,
			"text": "DoorDash's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 23
		},
		{
			"label": "Events Services",
			"groupId": 517,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "DoorDash's Customer Satisfaction score is  rated by Events Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "DoorDash's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 14,
			"stars": 0,
			"csatScore": 14,
			"text": "DoorDash's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 14
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 7,
			"stars": 0,
			"csatScore": 7,
			"text": "DoorDash's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 7
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 12,
			"stars": 0,
			"csatScore": 12,
			"text": "DoorDash's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 12
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 14,
			"stars": 0,
			"csatScore": 14,
			"text": "DoorDash's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 14
		},
		{
			"label": "Logistics and Supply Chain",
			"groupId": 531,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "DoorDash's Customer Satisfaction score is  rated by Logistics and Supply Chain customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "DoorDash's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 77,
			"stars": 0,
			"csatScore": 77,
			"text": "DoorDash's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 77
		},
		{
			"label": "Mechanical, Civil or Industrial Engineering",
			"groupId": 536,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "DoorDash's Customer Satisfaction score is  rated by Mechanical, Civil or Industrial Engineering customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Media and Entertainment",
			"groupId": 537,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "DoorDash's Customer Satisfaction score is  rated by Media and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Military and Defense",
			"groupId": 538,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "DoorDash's Customer Satisfaction score is  rated by Military and Defense customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Non-Profit",
			"groupId": 540,
			"score": 29,
			"stars": 0,
			"csatScore": 29,
			"text": "DoorDash's Customer Satisfaction score is  rated by Non-Profit customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 29
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "DoorDash's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 28,
			"stars": 0,
			"csatScore": 28,
			"text": "DoorDash's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 28
		},
		{
			"label": "Restaurants",
			"groupId": 558,
			"score": 36,
			"stars": 0,
			"csatScore": 36,
			"text": "DoorDash's Customer Satisfaction score is  rated by Restaurants customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 36
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 28,
			"stars": 0,
			"csatScore": 28,
			"text": "DoorDash's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 28
		},
		{
			"label": "Security and Investigations",
			"groupId": 560,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "DoorDash's Customer Satisfaction score is  rated by Security and Investigations customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Transportation",
			"groupId": 567,
			"score": 29,
			"stars": 0,
			"csatScore": 29,
			"text": "DoorDash's Customer Satisfaction score is  rated by Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 29
		},
		{
			"label": "Warehousing",
			"groupId": 570,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "DoorDash's Customer Satisfaction score is  rated by Warehousing customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		}
	]
}

Tech	43
Accounting	34
Aerospace and Aviation	27
Fashion and Beauty	25
Architecture and Planning	48
Arts and Entertainment	29
Automotive and Transportation	6
Banking and Financial Services	40
Beverage, Wine and Spirits	16
Biotech and Pharmaceuticals	0
Business and Consumer Services	36
Commercial Real Estate	0
Construction	45
Consulting	33
Consumer Goods	45
Consumer Services	21
Education	23
Events Services	0
Government and Public Policy	20
Healthcare, Hospitals and Medicine	14
Hospitality	7
Insurance	12
Legal	14
Logistics and Supply Chain	33
Manufacturing and Machinery	20
Marketing, Advertising and Research	77
Mechanical, Civil or Industrial Engineering	0
Media and Entertainment	25
Military and Defense	0
Non-Profit	29
Professional Services	50
Real Estate	28
Restaurants	36
Retail	28
Security and Investigations	20
Transportation	29
Warehousing	33

DoorDash Customer Satisfaction vs. Competitors

Compared to its competitors, DoorDash's Customer Satisfaction score is rated right above Gopuff, and is preceded by Grubhub.

COMPANY		Customer Satisfaction (CSAT) Score
	Amazon	84%
	Google	81%
	Uber	73%
	Meta	65%
	Grubhub	45%
	DoorDash	37%
	Gopuff	15%

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Customer Satisfaction for Other Tech Brands

In the Tech industry, DoorDash's Customer Satisfaction score is rated right below Peloton.

COMPANY		Customer Satisfaction (CSAT) Score
	Nintendo	88%
	Netflix	85%
	Apple	85%
	Spotify	85%
	Google	81%
	Zoom Video Communications	74%
	ROBLOX	73%
	Peloton	63%
	DoorDash	37%

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DoorDash Customer Service

2.3/5

DoorDash has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.

Sign Up to unlock DoorDash's overall Customer Service score rated by its users and customers.

About DoorDash's Customer Service

Address

303 2nd Street, San Francisco, CA 94107

Website

https://www.doordash.com/

Phone Number

650-681-9470

DoorDash's Social Links

Quick Insights into DoorDash Customer Service

DoorDash's Customer Service score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Transportation industry.

Sign Up to unlock insights into how customers have ranked DoorDash's Customer Service score.

Ranked DoorDash Customer Service the Highest

Marketing, Advertising and Research	3.7
Asian or Pacific Islander	3.1
26-30	2.5

Ranked DoorDash Customer Service the Lowest

66+	1.5
Other	1.5
Transportation	1.5

DoorDash Customer Service Score by Gender

Male customers rated DoorDash's Customer Service score 0.3 stars higher than Female customers.

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Male

2.1/5

Female

1.8/5

DoorDash Customer Service Score by Ethnicity

DoorDash's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.7	Caucasian	1.7
Hispanic or Latino 1.8	Hispanic or Latino	1.8
African American/Black 1.9	African American/Black	1.9
Asian or Pacific Islander 3.1	Asian or Pacific Islander	3.1
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

DoorDash Customer Service Score by Age

DoorDash's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 2.3	18-25	2.3
26-30 2.5	26-30	2.5
31-35 2.1	31-35	2.1
36-40 2.3	36-40	2.3
41-45 1.8	41-45	1.8
46-50 1.8	46-50	1.8
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

DoorDash Customer Service Score by Usage

DoorDash's Customer Service score was rated the highest by customers who have used DoorDash's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	2.3
1 to 2 Years	2.2
2 to 5 Years	1.8
5 to 10 Years	1.6
Over 10 Years	2.1

DoorDash Customer Service Score by Industry

DoorDash's Customer Service score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Transportation industry customers.

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Tech	2.7
Accounting	2.1
Aerospace and Aviation	2
Fashion and Beauty	3.5
Architecture and Planning	2.8
Arts and Entertainment	2
Automotive and Transportation	1.5
Banking and Financial Services	2.1
Beverage, Wine and Spirits	2.1
Biotech and Pharmaceuticals	2.7
Business and Consumer Services	2
Business Supplies and Equipment	3.5
Civic and Social Organization	1.5
Commercial Real Estate	2
Computer Hardware	3.5
Construction	2.2
Consulting	2.4
Consumer Goods	3
Consumer Services	1.5
Education	1.7
Events Services	1.5
Facilities Services	1.5
Government and Public Policy	1.8
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Individual and Family Services	1.5
Insurance	1.5
Legal	1.5
Logistics and Supply Chain	1.9
Manufacturing and Machinery	1.8
Marketing, Advertising and Research	3.7
Mechanical, Civil or Industrial Engineering	2.6
Media and Entertainment	1.7
Military and Defense	1.5
Non-Profit	1.5
Professional Services	1.6
Real Estate	1.6
Restaurants	2
Retail	1.7
Security and Investigations	1.8
Telecommunications	1.6
Transportation	1.5
Warehousing	3.1

DoorDash Customer Service vs. Competitors

Compared to its competitors, DoorDash's Customer Service score is rated right below Grubhub.

COMPANY		Customer Service Score
	Amazon	4.2/5
	Google	4/5
	Uber	3.7/5
	Meta	3.5/5
	Gopuff	3.3/5
	Grubhub	2.8/5
	DoorDash	2.3/5

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Customer Service for Other Tech Brands

In the Tech industry, DoorDash's Customer Service score is rated right below ROBLOX.

COMPANY		Customer Service Score
	Apple	4.2/5
	Google	4/5
	Zoom Video Communications	4/5
	Nintendo	4/5
	Peloton	4/5
	Netflix	4/5
	Spotify	4/5
	ROBLOX	3.6/5
	DoorDash	2.3/5

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DoorDash as an Employer

2.6/5

DoorDash has a 2.6/5 stars for its overall company culture rated by their employees

bottom

15%

CEO of DoorDash

Tony Xu

In the Bottom 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

DoorDash scored a -28 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of DoorDash would recommend the brand to a friend. ENPS measures how likely DoorDash employees would recommend working at DoorDash to a friend.

Net Promoter Score

-28

NPS Score

29%	Promoters
14%	Passive
57%	Detractors

Employee Net Promoter Score

-17

eNPS Score

35%	Promoters
13%	Passive
52%	Detractors

Global Ranking Snapshot

DoorDash is ranked #155 in the Global Top 100 Brands. It ranks just behind Deloitte (US) and just ahead of Wynn Resorts.

RANK			INDUSTRY
153	Pizza Hut	Arthur Starrs	Food and Beverages
154	Deloitte (US)	Joe Ucuzoglu	Business and Consumer Services
155	DoorDash	Tony Xu	Tech
156	Wynn Resorts	Matthew Maddox	Travel and Hospitality
157	Activision	Bobby Kotick	Media and Entertainment
158	Harley-Davidson	Matthew Levatich	Automotive and Transportation
159	Chevron Corporation	Michael Wirth	Energy and Manufacturing

Tech Ranking Snapshot

DoorDash is ranked #38 in the Tech Industry. It ranks just behind Pixar Animation Studios and just ahead of Activision.

RANK		Location
36	Docusign	San Francisco, CA
37	Pixar Animation Studios
38	DoorDash	San Francisco, CA
39	Activision	Santa Monica, CA
40	Sonos	Santa Barbara, CA
41	Western Digital Corporation	Irvine, CA
42	Xerox Corporation	Norwalk, CT