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Deloitte (US) is
Ranked
#12
in
Business and Consumer Services Brands
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Deloitte (US) is ranked #12 in Business and Consumer Services Brands

About Deloitte (US) Brand

"Deloitte" is the brand under which tens of thousands of dedicated professionals in independent firms throughout the world collaborate to... Deloitte (US)’s brand is ranked #154 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Deloitte (US). When compared to other organizations within the Business and Consumer Services industry, Deloitte (US) is ranked #12. Among its major competitors, Deloitte (US) is ranked in 1st place for NPS while KPMG is 2nd, and PwC is 3rd. Overall, Deloitte (US) has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $4.87B

Brand at a Glance

78%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
Deloitte (US) CMO
  Deloitte (US) CMO

Diana OBrien

Diana OBrien serves as the Global Chief Marketing Officer of Deloitte. Diana started at Deloitte in January of 2018. Diana currently resides in the Cincinnati, Ohio Area.

Deloitte (US) Ranking

Deloitte (US) NPS

Deloitte (US)'s Net Promoter Score (NPS) is a 36 with 58% Promoters, 20% Passives, and 22% Detractors. Net Promoter Score tracks whether Deloitte (US)'s customers would recommend using the product based on a scale of -100 to 100.

Deloitte (US) Overall NPS

36
NPS
58%Promoters
20%Passives
22%Detractors
Deloitte (US) Overall NPS

Deloitte (US) NPS Trend

-100
-50
0
50
100
Jun 2021
40
Jun 202140
Jul 2021
41
Jul 202141
Aug 2021
44
Aug 202144
Sep 2021
42
Sep 202142
Oct 2021
39
Oct 202139
Nov 2021
38
Nov 202138
Dec 2021
35
Dec 202135
Jan 2022
36
Jan 202236
Feb 2022
36
Feb 202236
Mar 2022
35
Mar 202235
Apr 2022
37
Apr 202237
May 2022
36
May 202236

How Other Brands Compare

Deloitte (US) is ranked first for NPS among its competitors. KPMG and PwC come in second and third, with Accenture (US) coming in at #4. Among those competitors, it is the most valued company behind Accenture (US).

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Deloitte (US) Logo
Deloitte (US)
Accenture (US) Logo
Accenture (US)
PwC's Logo
PwC
KPMG's Logo
KPMG
Global Ranking#154#124#184#468
NPS36172429
Social Sentiment Calculated by analyzing social media and other online mentionsNeutral-NeutralNeutral
Valuation Updated every 24 hours for public companies$4.87B$168.12B$129.97M-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Deloitte (US) NPS by Gender

Male customers rated Deloitte (US)'s NPS 5 points higher than Female customers.

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Male

33

Deloitte (US)'s NPS was rated 33 by Male customers on Comparably.

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58%
Promoters
17%
Passives
25%
Detractors

Female

28

Deloitte (US)'s NPS was rated 28 by Female customers on Comparably.

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52%
Promoters
24%
Passives
24%
Detractors

Deloitte (US) NPS by Ethnicity

Deloitte (US)'s NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Deloitte (US).
-100
-50
0
50
100
Caucasian
23
Caucasian23
Hispanic or Latino
50
Hispanic or Latino50
African American/Black
-13
African American/Black-13
Asian or Pacific Islander
67
Asian or Pacific Islander67
Other
17
Other17

Deloitte (US) NPS by Age

Deloitte (US)'s NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Deloitte (US).
0
20
40
60
80
100
Promoters
57%
Passives
7%
Detractors
36%
18-2557%7%36%
Promoters
25%
Passives
25%
Detractors
50%
26-3025%25%50%
Promoters
57%
Passives
29%
Detractors
14%
31-3557%29%14%
Promoters
40%
Passives
20%
Detractors
40%
36-4040%20%40%
Promoters
100%
Passives
0%
Detractors
0%
41-45100%0%0%
Promoters
56%
Passives
11%
Detractors
33%
46-5056%11%33%
Promoters
33%
Passives
34%
Detractors
33%
51-5533%34%33%
Promoters
33%
Passives
67%
Detractors
0%
61-6533%67%0%

Deloitte (US) NPS by Usage

Deloitte (US)'s NPS was rated the highest by customers who have used Deloitte (US)'s products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

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-100
-50
0
50
100
Less than 1 Year
21
Less than 1 Year21
1 to 2 Years
35
1 to 2 Years35
2 to 5 Years
25
2 to 5 Years25
5 to 10 Years
-50
5 to 10 Years-50
Over 10 Years
67
Over 10 Years67

Deloitte (US) NPS vs. Competitors

Compared to its competitors, Deloitte (US)'s NPS is rated right above KPMG.

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Deloitte (US) NPS vs Companies in Business and Consumer Services

In the Business and Consumer Services industry, Deloitte (US)'s NPS is rated right above USAA, and is preceded by Bloomberg.

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Deloitte (US) Customer Reviews

Out of the 11 Deloitte (US) customer reviews 8 were positive and 3 were constructive. Deloitte (US) customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
Webinars provided cover all the topics different industries are facing
Review from New York, NY / Female / Asian or Pacific Islander / 46-50
What do you value most about this brand?
Quick responses and highly competent workers
Review from Baltimore, MD / Male / Asian or Pacific Islander / 31-35Posted a month ago
What can this brand most improve?
Im not really satisfied with Deloitte
Review from Bridgeport, CT / Female / Other / 46-50Posted a month ago
What do you value most about this brand?
Great services and consults deliver in tim e
Review from Buffalo, NY / Male / Caucasian / 31-35
What can this brand most improve?
More pay snd better servce
Review from New York, NY / Male / African American/Black / 36-40

Deloitte (US) Customer Loyalty

78%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

78% of Deloitte (US) users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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78
78%
22
22%
Deloitte (US) Customer Loyalty

Deloitte (US) Customer Loyalty Score by Gender

Female customers rated Deloitte (US)'s Customer Loyalty score 1% higher than Male customers.

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Male
78%
Yes
Female
79%
Yes

Deloitte (US) Customer Loyalty Score by Ethnicity

Deloitte (US)'s Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.

% who answered "Yes"

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65
out of 100
Caucasian
78
out of 100
Hispanic or Latino
78
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander
55
out of 100
Other

Deloitte (US) Customer Loyalty Score by Age

Deloitte (US)'s Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.

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0
20%
40%
60%
80%
100%
18-25
68%
18-2568%
26-30
78%
26-3078%
31-35
87%
31-3587%
36-40
100%
36-40100%
41-45
40%
41-4540%
46-50
70%
46-5070%
51-55
100%
51-55100%
61-65
70%
61-6570%

Deloitte (US) Customer Loyalty Score by Usage

Deloitte (US)'s Customer Loyalty score was rated the highest by customers who have used Deloitte (US)'s products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
68%
1 to 2 Years
79%
2 to 5 Years
78%
5 to 10 Years
78%
Over 10 Years
100%

Deloitte (US) Customer Loyalty Score by Industry

Deloitte (US)'s Customer Loyalty score was rated the highest by Consulting industry customers, and the lowest by Tech industry customers.

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Tech
55%
Accounting
85%
Aerospace and Aviation
70%
Banking and Financial Services
82%
Consulting
100%

Deloitte (US) Customer Loyalty vs. Competitors

Compared to its competitors, Deloitte (US)'s Customer Loyalty score is rated right above KPMG.

COMPANYCustomer Loyalty Score
Deloitte (US)78%
KPMG75%
Accenture (US)70%
PwC68%
FTI Consulting68%
Bain & Company67%
Maximus64%
Capco61%
Milliman57%

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Customer Loyalty for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Deloitte (US)'s Customer Loyalty score is rated right above Allstate, and is preceded by Verizon.

COMPANYCustomer Loyalty Score
USAA92%
Visa87%
T-Mobile83%
Verizon83%
Deloitte (US)78%
Allstate78%
Bloomberg78%
FedEx75%
Accenture (US)70%

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Deloitte (US) Product Quality

4/5

Deloitte (US) has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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Deloitte (US) Product Information

Deloitte (US)’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Consulting industry rated Deloitte (US)'s product the highest. Reviewers from the Aerospace and Aviation industry rated Deloitte (US) the lowest at 3.1.

Website
http://www.deloitte.com
Company Size
10,000+ Employees

Industry

Professional Services
Business Services

Quick Insights into Deloitte (US) Product Quality

Deloitte (US)'s Product Quality score was rated highest by customers ages 61-65, and rated lowest by customers from the Aerospace and Aviation industry.

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Ranked Deloitte (US) Product Quality the Highest

61-65
5
Asian or Pacific Islander
5
Consulting
5

Ranked Deloitte (US) Product Quality the Lowest

Other
3.8
2 to 5 Years
3.6
Aerospace and Aviation
3.1

Deloitte (US) Product Quality Score by Gender

Female customers rated Deloitte (US)'s Product Quality score 0.1 stars higher than Male customers.

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Male

4.4/5

Female

4.5/5

Deloitte (US) Product Quality Score by Ethnicity

Deloitte (US)'s Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
3.8
Caucasian3.8
Hispanic or Latino
4.1
Hispanic or Latino4.1
African American/Black
4.7
African American/Black4.7
Asian or Pacific Islander
5
Asian or Pacific Islander5
Other
3.8
Other3.8

Deloitte (US) Product Quality Score by Age

Deloitte (US)'s Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.

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0
1
2
3
4
5
18-25
4.5
18-254.5
26-30
4.4
26-304.4
31-35
4.6
31-354.6
36-40
3.9
36-403.9
41-45
4.6
41-454.6
46-50
3.9
46-503.9
51-55
3.8
51-553.8
61-65
5
61-655

Deloitte (US) Product Quality Score by Usage

Deloitte (US)'s Product Quality score was rated the highest by customers who have used Deloitte (US)'s products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
4.2
1 to 2 Years
4.6
2 to 5 Years
3.6
5 to 10 Years
4.5
Over 10 Years
4.6

Deloitte (US) Product Quality Score by Industry

Deloitte (US)'s Product Quality score was rated the highest by Consulting industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech
4.7
Accounting
4.4
Aerospace and Aviation
3.1
Banking and Financial Services
3.4
Consulting
5

Deloitte (US) Product Quality vs. Competitors

Compared to its competitors, Deloitte (US)'s Product Quality score is rated right above KPMG, and is preceded by Bain & Company.

COMPANYProduct Quality Score
Bain & Company4.1/5
Deloitte (US)4/5
KPMG4/5
PwC3.8/5
Accenture (US)3.7/5
FTI Consulting3.5/5
Capco3.4/5
Maximus3.1/5
Milliman2.7/5

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Product Quality for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Deloitte (US)'s Product Quality score is rated right above FedEx, and is preceded by Bloomberg.

COMPANYProduct Quality Score
Visa4.2/5
Bloomberg4.1/5
Deloitte (US)4/5
FedEx3.9/5
USAA3.8/5
Accenture (US)3.7/5
Verizon3.7/5
T-Mobile3.5/5
Allstate3.2/5

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Deloitte (US) Pricing

Deloitte (US) ROI & Value For Money

4/5

Deloitte (US) has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

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Deloitte (US) Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Deloitte (US).

Quick Insights into Deloitte (US) ROI

Deloitte (US)'s ROI score was rated highest by customers ages 41-45, and rated lowest by customers who have used Deloitte (US)'s products/services for Less than 1 Year.

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Ranked Deloitte (US) ROI the Highest

41-45
5
Over 10 Years
4.5
Aerospace and Aviation
4.3

Ranked Deloitte (US) ROI the Lowest

51-55
3.5
African American/Black
3.5
Less than 1 Year
3.5

Deloitte (US) ROI Score by Gender

Female customers rated Deloitte (US)'s ROI score 0.3 stars higher than Male customers.

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Male

3.8/5

Female

4.1/5

Deloitte (US) ROI Score by Ethnicity

Deloitte (US)'s ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

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0
1
2
3
4
5
Caucasian
3.8
Caucasian3.8
Hispanic or Latino
3.9
Hispanic or Latino3.9
African American/Black
3.5
African American/Black3.5
Asian or Pacific Islander
4.2
Asian or Pacific Islander4.2
Other
3.6
Other3.6

Deloitte (US) ROI Score by Age

Deloitte (US)'s ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.

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0
1
2
3
4
5
18-25
3.8
18-253.8
26-30
3.6
26-303.6
31-35
4
31-354
36-40
4
36-404
41-45
5
41-455
46-50
3.7
46-503.7
51-55
3.5
51-553.5
61-65
4.3
61-654.3

Deloitte (US) ROI Score by Usage

Deloitte (US)'s ROI score was rated the highest by customers who have used Deloitte (US)'s products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.5
1 to 2 Years
3.9
2 to 5 Years
4
5 to 10 Years
4.1
Over 10 Years
4.5

Deloitte (US) ROI Score by Industry

Deloitte (US)'s ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech
3.9
Accounting
3.9
Aerospace and Aviation
4.3
Banking and Financial Services
3.6
Consulting
4.3

Deloitte (US) Pricing vs. Competitors

Compared to its competitors, Deloitte (US)'s ROI score is rated right above KPMG.

COMPANYPricing Score
Deloitte (US)4/5
KPMG3.9/5
Capco3.8/5
Bain & Company3.8/5
PwC3.8/5
Accenture (US)3.5/5
Maximus3.4/5
FTI Consulting3/5
Milliman2.8/5

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ROI for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Deloitte (US)'s ROI score is rated right above Bloomberg, and is preceded by Visa.

COMPANYPricing Score
Visa4.1/5
Deloitte (US)4/5
Bloomberg3.8/5
FedEx3.6/5
USAA3.6/5
Verizon3.5/5
Accenture (US)3.5/5
T-Mobile3.3/5
Allstate3.1/5

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Deloitte (US) Customer Service

4.1/5

Deloitte (US) has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.

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About Deloitte (US)'s Customer Service

Address

1633 30 Rockefeller Plaza, New York City, NY 10112


Website

http://www.deloitte.com


Phone Number

+1 212 492 4000

Quick Insights into Deloitte (US) Customer Service

Deloitte (US)'s Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers ages 51-55.

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Ranked Deloitte (US) Customer Service the Highest

41-45
5
Asian or Pacific Islander
4.6
Over 10 Years
4.5

Ranked Deloitte (US) Customer Service the Lowest

African American/Black
3.5
Banking and Financial Services
3.4
51-55
3.1

Deloitte (US) Customer Service Score by Gender

Female customers rated Deloitte (US)'s Customer Service score 0.2 stars higher than Male customers.

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Male

3.9/5

Female

4.1/5

Deloitte (US) Customer Service Score by Ethnicity

Deloitte (US)'s Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Deloitte (US).
0
1
2
3
4
5
Caucasian
3.9
Caucasian3.9
Hispanic or Latino
3.9
Hispanic or Latino3.9
African American/Black
3.5
African American/Black3.5
Asian or Pacific Islander
4.6
Asian or Pacific Islander4.6
Other
3.7
Other3.7

Deloitte (US) Customer Service Score by Age

Deloitte (US)'s Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Deloitte (US).
0
1
2
3
4
5
18-25
3.7
18-253.7
26-30
3.6
26-303.6
31-35
4.1
31-354.1
36-40
3.5
36-403.5
41-45
5
41-455
46-50
3.9
46-503.9
51-55
3.1
51-553.1
61-65
4.3
61-654.3

Deloitte (US) Customer Service Score by Usage

Deloitte (US)'s Customer Service score was rated the highest by customers who have used Deloitte (US)'s products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.7
1 to 2 Years
4
2 to 5 Years
3.9
5 to 10 Years
4
Over 10 Years
4.5

Deloitte (US) Customer Service Score by Industry

Deloitte (US)'s Customer Service score was rated the highest by Consulting industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech
3.8
Accounting
4
Aerospace and Aviation
4
Banking and Financial Services
3.4
Consulting
4.3

Deloitte (US) Customer Service vs. Competitors

Compared to its competitors, Deloitte (US)'s Customer Service score is rated right above KPMG.

COMPANYCustomer Service Score
Deloitte (US)4.1/5
KPMG4.1/5
PwC3.9/5
Bain & Company3.9/5
Accenture (US)3.8/5
Capco3.6/5
Maximus3.4/5
FTI Consulting3/5
Milliman2.7/5

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Accenture (US) Logo
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Customer Service for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Deloitte (US)'s Customer Service score is rated right above Bloomberg, and is preceded by Visa.

COMPANYCustomer Service Score
Visa4.1/5
Deloitte (US)4.1/5
Bloomberg3.9/5
Accenture (US)3.8/5
USAA3.7/5
FedEx3.7/5
Verizon3.6/5
T-Mobile3.4/5
Allstate3.2/5

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Deloitte (US) as an Employer

4.3/5

Deloitte (US) has a 4.3/5 stars for its overall company culture rated by their employees

  Deloitte (US) CEO
top
5%
CEO of Deloitte (US)

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Deloitte (US) scored a 36 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Deloitte (US) would recommend the brand to a friend. ENPS measures how likely Deloitte (US) employees would recommend working at Deloitte (US) to a friend.

Net Promoter Score

36
NPS Score
58%Promoters
20%Passive
22%Detractors

Employee Net Promoter Score

23
eNPS Score
49%Promoters
25%Passive
26%Detractors

Global Ranking Snapshot

Deloitte (US) is ranked #154 in the Global Top 100 Brands. It ranks just behind Pizza Hut and just ahead of DoorDash.

RANKCOMPANYCEOINDUSTRY
152
Bank of America  Bank of America CEO
Brian Moynihan
Banking and Financial Services
153
Pizza Hut  Pizza Hut CEO
Arthur Starrs
Food and Beverages
154
Deloitte (US)  Deloitte (US) CEO
Joe Ucuzoglu
Business and Consumer Services
155
DoorDash  DoorDash CEO
Tony Xu
Tech
156
Wynn Resorts  Wynn Resorts CEO
Matthew Maddox
Travel and Hospitality
157
Activision  Activision CEO
Rob Kostich
Media and Entertainment
158
Harley-Davidson  Harley-Davidson CEO
Matthew Levatich
Automotive and Transportation

Business and Consumer Services Ranking Snapshot

Deloitte (US) is ranked #12 in the Business and Consumer Services Industry. It ranks just behind Intuit and just ahead of DoorDash.

RANKCOMPANYLocation
10
Goldman Sachs
New York City, NY
11
Intuit
Mountain View, CA
12
Deloitte (US)
New York City, NY
13
DoorDash
San Francisco, CA
14
Chevron Corporation
San Ramon, CA
15
Xerox Corporation
Norwalk, CT
16
Caterpillar Inc.
Deerfield, IL