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Deloitte (US) is

Ranked

#12

Business and Consumer Services Brands

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Deloitte (US)

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Deloitte (US)

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Deloitte (US) is ranked #12 in Business and Consumer Services Brands

About Deloitte (US) Brand

"Deloitte" is the brand under which tens of thousands of dedicated professionals in independent firms throughout the world collaborate to... Deloitte (US)’s brand is ranked #154 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Deloitte (US). When compared to other organizations within the Business and Consumer Services industry, Deloitte (US) is ranked #12. Among its major competitors, Deloitte (US) is ranked in 1st place for NPS while KPMG is 2nd, and PwC is 3rd. Overall, Deloitte (US) has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $4.87B

Brand at a Glance

72%

Customer Loyalty

3.9/5

Product Quality

3.9/5

Pricing

3.9/5

Customer Service

Deloitte (US) CMO

Diana OBrien

Diana OBrien serves as the Global Chief Marketing Officer of Deloitte. Diana started at Deloitte in January of 2018. Diana currently resides in the Cincinnati, Ohio Area.

Deloitte (US) Ranking

^#12 in Business and Consumer Services
^#1 / 4 of its competitors

Deloitte (US) NPS

Deloitte (US)'s Net Promoter Score (NPS) is a 27 with 55% Promoters, 17% Passives, and 28% Detractors. Net Promoter Score tracks whether Deloitte (US)'s customers would recommend using the product based on a scale of -100 to 100.

Deloitte (US) Overall NPS

NPS

55%	Promoters
17%	Passives
28%	Detractors

Deloitte (US) NPS Trend

-100

-50

100

Summary	Date	Score
Oct 2024 29	Oct 2024	29
Nov 2024 27	Nov 2024	27
Dec 2024 27	Dec 2024	27
Jan 2025 27	Jan 2025	27
Mar 2025 29	Mar 2025	29
Apr 2025 27	Apr 2025	27
Jun 2025 29	Jun 2025	29
Jul 2025 29	Jul 2025	29
Aug 2025 27	Aug 2025	27
Sep 2025 27	Sep 2025	27
Nov 2025 27	Nov 2025	27
Dec 2025 27	Dec 2025	27

How Other Brands Compare

Deloitte (US) is ranked first for NPS among its competitors. KPMG and PwC come in second and third, with Accenture coming in at #4. Among those competitors, it is the most valued company behind Accenture.

	Deloitte (US)	Accenture	PwC	KPMG
Global Ranking	#154	#124	#184	#468
NPS	27	20	25	25
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	-	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$4.87B	$168.12B	$129.97M	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Deloitte (US) NPS by Gender

Female customers rated Deloitte (US)'s NPS 1 points higher than Male customers.

Male

Deloitte (US)'s NPS was rated 20 by Male customers on Comparably.

53%

Promoters

14%

Passives

33%

Detractors

Female

Deloitte (US)'s NPS was rated 21 by Female customers on Comparably.

52%

Promoters

17%

Passives

31%

Detractors

Deloitte (US) NPS by Ethnicity

Deloitte (US)'s NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 28	Caucasian	28
Hispanic or Latino 25	Hispanic or Latino	25
African American/Black 5	African American/Black	5
Asian or Pacific Islander 31	Asian or Pacific Islander	31
Native American -14	Native American	-14
Other 0	Other	0

Deloitte (US) NPS by Age

Deloitte (US)'s NPS was rated the highest by customers ages 66+, and the lowest by customers ages 26-30.

100

Summary

Age

Promoters

Passives

Detractors

18-25

43%

50%

26-30

40%

10%

50%

31-35

64%

24%

12%

36-40

50%

10%

40%

41-45

58%

17%

25%

46-50

57%

14%

29%

51-55

67%

22%

11%

56-60

50%

25%

61-65

25%

50%

25%

66+

100%

Deloitte (US) NPS by Usage

Deloitte (US)'s NPS was rated the highest by customers who have used Deloitte (US)'s products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 10	Less than 1 Year	10
1 to 2 Years 37	1 to 2 Years	37
2 to 5 Years -6	2 to 5 Years	-6
5 to 10 Years 9	5 to 10 Years	9
Over 10 Years 64	Over 10 Years	64

Deloitte (US) NPS vs. Competitors

Compared to its competitors, Deloitte (US)'s NPS is rated right above KPMG.

COMPANY		NPS Score
	Deloitte (US)	27
	KPMG	25
	PwC	25
	Accenture	20
	Capco	18
	Bain & Company	15
	Maximus	-12
	FTI Consulting	-24
	Milliman	-27

Deloitte (US) NPS vs Companies in Business and Consumer Services

In the Business and Consumer Services industry, Deloitte (US)'s NPS is rated right above Accenture, and is preceded by Bloomberg.

COMPANY		NPS Score
	Visa	32
	Bloomberg	31
	Deloitte (US)	27
	Accenture	20
	FedEx	19
	USAA	7
	Verizon	1
	T-Mobile	-4
	Allstate	-31

Deloitte (US) Customer Reviews

Out of the 20 Deloitte (US) customer reviews 16 were positive and 4 were constructive. Deloitte (US) customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Deloitte (US) Customer Loyalty

72%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

72% of Deloitte (US) users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

72%

28%

Deloitte (US) Customer Loyalty Score by Gender

Male customers rated Deloitte (US)'s Customer Loyalty score 2% higher than Female customers.

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Male

75%

Yes

Female

73%

Yes

Deloitte (US) Customer Loyalty Score by Ethnicity

Deloitte (US)'s Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Deloitte (US).

out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Deloitte (US) Customer Loyalty Score by Age

Deloitte (US)'s Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 18-25.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Deloitte (US).

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 61%	18-25	61%
26-30 73%	26-30	73%
31-35 74%	31-35	74%
36-40 91%	36-40	91%
41-45 85%	41-45	85%
46-50 68%	46-50	68%
51-55 90%	51-55	90%
56-60 78%	56-60	78%
61-65 78%	61-65	78%
66+ 100%	66+	100%

Deloitte (US) Customer Loyalty Score by Usage

Deloitte (US)'s Customer Loyalty score was rated the highest by customers who have used Deloitte (US)'s products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	67%
1 to 2 Years	82%
2 to 5 Years	69%
5 to 10 Years	78%
Over 10 Years	87%

Deloitte (US) Customer Loyalty Score by Industry

Deloitte (US)'s Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Education industry customers.

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Tech	60%
Accounting	79%
Aerospace and Aviation	70%
Arts and Entertainment	70%
Automotive and Transportation	40%
Banking and Financial Services	87%
Consulting	85%
Education	40%
Government and Public Policy	78%

Deloitte (US) Customer Loyalty vs. Competitors

Compared to its competitors, Deloitte (US)'s Customer Loyalty score is rated right above Milliman, and is preceded by KPMG.

COMPANY		Customer Loyalty Score
	Bain & Company	76%
	KPMG	74%
	Deloitte (US)	72%
	Milliman	72%
	Accenture	71%
	PwC	68%
	Maximus	64%
	Capco	63%
	FTI Consulting	63%

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Customer Loyalty for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Deloitte (US)'s Customer Loyalty score is rated right above Accenture, and is preceded by Allstate.

COMPANY		Customer Loyalty Score
	USAA	87%
	Visa	84%
	T-Mobile	82%
	Verizon	80%
	Bloomberg	77%
	FedEx	74%
	Allstate	74%
	Deloitte (US)	72%
	Accenture	71%

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Deloitte (US) Product Quality

3.9/5

Deloitte (US) has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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Deloitte (US) Product Information

Deloitte (US)’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Consulting industry rated Deloitte (US)'s product the highest. Reviewers from the Aerospace and Aviation industry rated Deloitte (US) the lowest at 3.5.

Website: http://www.deloitte.com

Company Size: 10,000+ Employees

Industry

Professional Services

Business Services

Quick Insights into Deloitte (US) Product Quality

Deloitte (US)'s Product Quality score was rated highest by customers ages 61-65, and rated lowest by Native American customers.

Sign Up to unlock insights into how customers have ranked Deloitte (US) Product Quality.

Ranked Deloitte (US) Product Quality the Highest

61-65	4.7
Consulting	4.6
1 to 2 Years	4.4

Ranked Deloitte (US) Product Quality the Lowest

Automotive and Transportation	3.5
56-60	3.4
Native American	3

Deloitte (US) Product Quality Score by Gender

Male customers rated Deloitte (US)'s Product Quality score 0.2 stars higher than Female customers.

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Male

4.2/5

Female

4/5

Deloitte (US) Product Quality Score by Ethnicity

Deloitte (US)'s Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

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Summary	Ethnicity	Score
Caucasian 4.1	Caucasian	4.1
Hispanic or Latino 3.8	Hispanic or Latino	3.8
African American/Black 4.1	African American/Black	4.1
Asian or Pacific Islander 4.3	Asian or Pacific Islander	4.3
Native American 3	Native American	3
Other 3.8	Other	3.8

Deloitte (US) Product Quality Score by Age

Deloitte (US)'s Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 3.9	18-25	3.9
26-30 3.8	26-30	3.8
31-35 4.5	31-35	4.5
36-40 3.9	36-40	3.9
41-45 3.8	41-45	3.8
46-50 3.9	46-50	3.9
51-55 4.5	51-55	4.5
56-60 3.4	56-60	3.4
61-65 4.7	61-65	4.7
66+ 4.1	66+	4.1

Deloitte (US) Product Quality Score by Usage

Deloitte (US)'s Product Quality score was rated the highest by customers who have used Deloitte (US)'s products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4.1
1 to 2 Years	4.4
2 to 5 Years	3.6
5 to 10 Years	4.1
Over 10 Years	3.9

Deloitte (US) Product Quality Score by Industry

Deloitte (US)'s Product Quality score was rated the highest by Consulting industry customers, and the lowest by Automotive and Transportation industry customers.

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Tech	4.3
Accounting	3.8
Aerospace and Aviation	3.5
Arts and Entertainment	4.3
Automotive and Transportation	3.5
Banking and Financial Services	3.7
Consulting	4.6
Education	4.1
Government and Public Policy	4.4

Deloitte (US) Product Quality vs. Competitors

Compared to its competitors, Deloitte (US)'s Product Quality score is rated right above KPMG, and is preceded by Bain & Company.

COMPANY		Product Quality Score
	Bain & Company	4.3/5
	Deloitte (US)	3.9/5
	KPMG	3.8/5
	PwC	3.8/5
	Accenture	3.7/5
	Capco	3.4/5
	Maximus	3.1/5
	FTI Consulting	3.1/5
	Milliman	3/5

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Product Quality for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Deloitte (US)'s Product Quality score is rated right above Accenture, and is preceded by Bloomberg.

COMPANY		Product Quality Score
	Visa	4.1/5
	Bloomberg	4/5
	Deloitte (US)	3.9/5
	Accenture	3.7/5
	FedEx	3.6/5
	USAA	3.3/5
	Verizon	3.3/5
	T-Mobile	3.1/5
	Allstate	2.3/5

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Deloitte (US) Pricing

Deloitte (US) ROI & Value For Money

3.9/5

Deloitte (US) has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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Deloitte (US) Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Government and Public Policy industry. The users from the Automotive and Transportation industry think that they had the lowest ROI from Deloitte (US).

Quick Insights into Deloitte (US) ROI

Deloitte (US)'s ROI score was rated highest by customers ages 66+, and rated lowest by customers from the Automotive and Transportation industry.

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Ranked Deloitte (US) ROI the Highest

66+	4.6
Government and Public Policy	4.6
Over 10 Years	4.3

Ranked Deloitte (US) ROI the Lowest

18-25	3.5
Native American	3.5
Automotive and Transportation	2.5

Deloitte (US) ROI Score by Gender

Female customers rated Deloitte (US)'s ROI score 0.1 stars higher than Male customers.

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Male

3.8/5

Female

3.9/5

Deloitte (US) ROI Score by Ethnicity

Deloitte (US)'s ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

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Summary	Ethnicity	Score
Caucasian 4	Caucasian	4
Hispanic or Latino 3.6	Hispanic or Latino	3.6
African American/Black 3.8	African American/Black	3.8
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Native American 3.5	Native American	3.5
Other 3.7	Other	3.7

Deloitte (US) ROI Score by Age

Deloitte (US)'s ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 18-25.

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Summary	Age	Score
18-25 3.5	18-25	3.5
26-30 3.7	26-30	3.7
31-35 4.3	31-35	4.3
36-40 4	36-40	4
41-45 3.9	41-45	3.9
46-50 3.9	46-50	3.9
51-55 4.1	51-55	4.1
56-60 4	56-60	4
61-65 4	61-65	4
66+ 4.6	66+	4.6

Deloitte (US) ROI Score by Usage

Deloitte (US)'s ROI score was rated the highest by customers who have used Deloitte (US)'s products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	3.7
1 to 2 Years	4.1
2 to 5 Years	3.6
5 to 10 Years	4.1
Over 10 Years	4.3

Deloitte (US) ROI Score by Industry

Deloitte (US)'s ROI score was rated the highest by Government and Public Policy industry customers, and the lowest by Automotive and Transportation industry customers.

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Tech	3.9
Accounting	3.8
Aerospace and Aviation	4.4
Arts and Entertainment	3.3
Automotive and Transportation	2.5
Banking and Financial Services	3.7
Consulting	4.2
Education	4
Government and Public Policy	4.6

Deloitte (US) Pricing vs. Competitors

Compared to its competitors, Deloitte (US)'s ROI score is rated right above Bain & Company.

COMPANY		Pricing Score
	Deloitte (US)	3.9/5
	Bain & Company	3.9/5
	KPMG	3.8/5
	PwC	3.7/5
	Capco	3.7/5
	Accenture	3.6/5
	Maximus	3.2/5
	Milliman	2.8/5
	FTI Consulting	2.5/5

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ROI for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Deloitte (US)'s ROI score is rated right above Bloomberg, and is preceded by Visa.

COMPANY		Pricing Score
	Visa	3.9/5
	Deloitte (US)	3.9/5
	Bloomberg	3.9/5
	Accenture	3.6/5
	FedEx	3.4/5
	USAA	3.2/5
	Verizon	3.1/5
	T-Mobile	3/5
	Allstate	2.3/5

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Deloitte (US) Customer Satisfaction (CSAT)

Deloitte (US) Customer Satisfaction (CSAT) Score

73 / 100

Deloitte (US) has an overall Customer Satisfaction score of 73 rated by its users and customers.

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Very Satisfied	44%
Satisfied	29%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	5%
Very Dissatisfied	9%

Very Satisfied

44%

Satisfied

29%

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Deloitte (US) Customer Satisfaction

Deloitte (US)'s Customer Satisfaction score was rated highest by customers ages 61-65, and rated lowest by customers from the Automotive and Transportation industry.

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Ranked Deloitte (US) Customer Satisfaction the Highest

61-65	100%
Arts and Entertainment	100%
1 to 2 Years	85%

Ranked Deloitte (US) Customer Satisfaction the Lowest

Hispanic or Latino	54%
66+	33%
Automotive and Transportation	33%

Deloitte (US) Customer Satisfaction Score by Gender

Male customers rated Deloitte (US)'s Customer Satisfaction score 12 points higher than Female customers.

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78 / 100

Male

	Very Satisfied	48%
	Satisfied	30%
	Neither Satisfied nor Dissatisfied	14%
	Dissatisfied	4%
	Very Dissatisfied	4%

66 / 100

Female

	Very Satisfied	43%
	Satisfied	23%
	Neither Satisfied nor Dissatisfied	20%
	Dissatisfied	9%
	Very Dissatisfied	5%

Deloitte (US) Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Deloitte (US) Customer Satisfaction (CSAT) score was rated 69% according to Caucasian users and customers.

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69 / 100

Very Satisfied	42%
Satisfied	27%
Neither Satisfied nor Dissatisfied	19%
Dissatisfied	8%
Very Dissatisfied	4%

Very Satisfied

42%

Satisfied

27%

Neither Satisfied nor Dissatisfied

19%

Dissatisfied

Very Dissatisfied

CSAT according to Hispanic or Latino

Deloitte (US) Customer Satisfaction (CSAT) score was rated 54% according to Hispanic or Latino users and customers.

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54 / 100

Very Satisfied	36%
Satisfied	18%
Neither Satisfied nor Dissatisfied	19%
Dissatisfied	9%
Very Dissatisfied	18%

Very Satisfied

36%

Satisfied

18%

Neither Satisfied nor Dissatisfied

19%

Dissatisfied

Very Dissatisfied

18%

CSAT according to African American/Black

Deloitte (US) Customer Satisfaction (CSAT) score was rated 76% according to African American/Black users and customers.

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76 / 100

Very Satisfied	52%
Satisfied	24%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	9%
Very Dissatisfied	10%

Very Satisfied

52%

Satisfied

24%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

10%

CSAT according to Asian or Pacific Islander

Deloitte (US) Customer Satisfaction (CSAT) score was rated 81% according to Asian or Pacific Islander users and customers.

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81 / 100

Very Satisfied	54%
Satisfied	27%
Neither Satisfied nor Dissatisfied	19%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

54%

Satisfied

27%

Neither Satisfied nor Dissatisfied

19%

Dissatisfied

Very Dissatisfied

CSAT according to Native American

Deloitte (US) Customer Satisfaction (CSAT) score was rated 57% according to Native American users and customers.

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57 / 100

Very Satisfied	43%
Satisfied	14%
Neither Satisfied nor Dissatisfied	43%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

43%

Satisfied

14%

Neither Satisfied nor Dissatisfied

43%

Dissatisfied

Very Dissatisfied

CSAT according to Other

Deloitte (US) Customer Satisfaction (CSAT) score was rated 60% according to Other users and customers.

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60 / 100

Very Satisfied	20%
Satisfied	40%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	10%
Very Dissatisfied	10%

Very Satisfied

20%

Satisfied

40%

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

10%

Very Dissatisfied

10%

Deloitte (US) Customer Satisfaction Score by Age

Deloitte (US)'s Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.

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100

Breakdown

Age

Score

18-25

59%

26-30

72%

31-35

86%

36-40

67%

41-45

73%

46-50

76%

51-55

71%

56-60

34%

61-65

100%

66+

33%

Deloitte (US) Customer Satisfaction Score by Usage

Deloitte (US)'s Customer Satisfaction score was rated the highest by customers who have used Deloitte (US)'s products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	58
1 to 2 Years	85
2 to 5 Years	65
5 to 10 Years	76
Over 10 Years	73

Deloitte (US) Customer Satisfaction Score by Industry

Deloitte (US)'s Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Automotive and Transportation industry customers.

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{
	"title": "Deloitte (US) Customer Satisfaction Score by Industry",
	"text": "Deloitte (US)'s Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Automotive and Transportation industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 78,
			"stars": 0,
			"csatScore": 78,
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			"scoreClassName": "",
			"scoreLabel": 78
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			"label": "Accounting",
			"groupId": 495,
			"score": 56,
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			"score": 40,
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			"groupId": 500,
			"score": 33,
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			"groupId": 501,
			"score": 75,
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			"groupId": 511,
			"score": 100,
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			"groupId": 515,
			"score": 67,
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			"groupId": 521,
			"score": 75,
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Tech	78
Accounting	56
Aerospace and Aviation	40
Arts and Entertainment	100
Automotive and Transportation	33
Banking and Financial Services	75
Consulting	100
Education	67
Government and Public Policy	75

Deloitte (US) Customer Satisfaction vs. Competitors

Compared to its competitors, Deloitte (US)'s Customer Satisfaction score is rated right above Capco, and is preceded by Accenture.

COMPANY		Customer Satisfaction (CSAT) Score
	Bain & Company	82%
	KPMG	77%
	Accenture	75%
	Deloitte (US)	73%
	Capco	67%
	PwC	60%
	Milliman	59%
	Maximus	57%
	FTI Consulting	33%

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Customer Satisfaction for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Deloitte (US)'s Customer Satisfaction score is rated right above FedEx, and is preceded by Accenture.

COMPANY		Customer Satisfaction (CSAT) Score
	Visa	82%
	Bloomberg	76%
	Accenture	75%
	Deloitte (US)	73%
	FedEx	65%
	Verizon	55%
	T-Mobile	50%
	Allstate	33%
	USAA	30%

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Deloitte (US) Customer Service

3.9/5

Deloitte (US) has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About Deloitte (US)'s Customer Service

Address

1633 30 Rockefeller Plaza, New York City, NY 10112

Website

http://www.deloitte.com

Phone Number

+1 212 492 4000

Quick Insights into Deloitte (US) Customer Service

Deloitte (US)'s Customer Service score was rated highest by customers ages 66+, and rated lowest by customers from the Automotive and Transportation industry.

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Ranked Deloitte (US) Customer Service the Highest

66+	5
Arts and Entertainment	4.6
Asian or Pacific Islander	4.2

Ranked Deloitte (US) Customer Service the Lowest

18-25	3.4
Native American	3.1
Automotive and Transportation	2

Deloitte (US) Customer Service Score by Gender

Deloitte (US)'s Customer Service score was rated 3.9 by both Female and Male customers on Comparably.

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Male

3.9/5

Female

3.9/5

Deloitte (US) Customer Service Score by Ethnicity

Deloitte (US)'s Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4.1	Caucasian	4.1
Hispanic or Latino 3.9	Hispanic or Latino	3.9
African American/Black 3.7	African American/Black	3.7
Asian or Pacific Islander 4.2	Asian or Pacific Islander	4.2
Native American 3.1	Native American	3.1
Other 3.7	Other	3.7

Deloitte (US) Customer Service Score by Age

Deloitte (US)'s Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 18-25.

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100

Summary	Age	Customer Service Score
18-25 3.4	18-25	3.4
26-30 3.8	26-30	3.8
31-35 4.4	31-35	4.4
36-40 3.9	36-40	3.9
41-45 3.9	41-45	3.9
46-50 3.9	46-50	3.9
51-55 4.2	51-55	4.2
56-60 3.6	56-60	3.6
61-65 4.1	61-65	4.1
66+ 5	66+	5

Deloitte (US) Customer Service Score by Usage

Deloitte (US)'s Customer Service score was rated the highest by customers who have used Deloitte (US)'s products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.7
1 to 2 Years	4.1
2 to 5 Years	3.7
5 to 10 Years	3.9
Over 10 Years	4.2

Deloitte (US) Customer Service Score by Industry

Deloitte (US)'s Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Automotive and Transportation industry customers.

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Tech	4
Accounting	3.7
Aerospace and Aviation	3.7
Arts and Entertainment	4.6
Automotive and Transportation	2
Banking and Financial Services	3.6
Consulting	4.3
Education	4.1
Government and Public Policy	4.6

Deloitte (US) Customer Service vs. Competitors

Compared to its competitors, Deloitte (US)'s Customer Service score is rated right above PwC, and is preceded by KPMG.

COMPANY		Customer Service Score
	Bain & Company	4.1/5
	KPMG	4/5
	Deloitte (US)	3.9/5
	PwC	3.9/5
	Accenture	3.8/5
	Capco	3.6/5
	Maximus	3.4/5
	Milliman	2.8/5
	FTI Consulting	2.7/5

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Customer Service for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, Deloitte (US)'s Customer Service score is rated right above Accenture, and is preceded by Bloomberg.

COMPANY		Customer Service Score
	Visa	4/5
	Bloomberg	4/5
	Deloitte (US)	3.9/5
	Accenture	3.8/5
	FedEx	3.5/5
	USAA	3.3/5
	Verizon	3.2/5
	T-Mobile	3/5
	Allstate	2.4/5

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Deloitte (US) as an Employer

4.1/5

Deloitte (US) has a 4.1/5 stars for its overall company culture rated by their employees

top

10%

CEO of Deloitte (US)

Joe Ucuzoglu

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Deloitte (US) scored a 27 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Deloitte (US) would recommend the brand to a friend. ENPS measures how likely Deloitte (US) employees would recommend working at Deloitte (US) to a friend.

Net Promoter Score

NPS Score

55%	Promoters
17%	Passive
28%	Detractors

Employee Net Promoter Score

eNPS Score

45%	Promoters
26%	Passive
29%	Detractors

Global Ranking Snapshot

Deloitte (US) is ranked #154 in the Global Top 100 Brands. It ranks just behind Pizza Hut and just ahead of DoorDash.

RANK			INDUSTRY
152	Bank of America	Brian Moynihan	Banking and Financial Services
153	Pizza Hut	Arthur Starrs	Food and Beverages
154	Deloitte (US)	Joe Ucuzoglu	Business and Consumer Services
155	DoorDash	Tony Xu	Tech
156	Wynn Resorts	Matthew Maddox	Travel and Hospitality
157	Activision	Bobby Kotick	Media and Entertainment
158	Harley-Davidson	Matthew Levatich	Automotive and Transportation

Business and Consumer Services Ranking Snapshot

Deloitte (US) is ranked #12 in the Business and Consumer Services Industry. It ranks just behind Intuit and just ahead of DoorDash.

RANK		Location
10	Goldman Sachs	New York City, NY
11	Intuit	Mountain View, CA
12	Deloitte (US)	New York City, NY
13	DoorDash	San Francisco, CA
14	Chevron Corporation	San Ramon, CA
15	Xerox Corporation	Norwalk, CT
16	Caterpillar Inc.	Deerfield, IL