-12
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Maximus
Marketing or Exec? Claim Your Free Account
About Maximus' Brand
Maximus innovative health and human service programs have transformed lives and strengthened communities. Among its major competitors, Maximus is ranked in 5th place for NPS while Navigant is 1st, and Deloitte (US) is 2nd.Their current market cap is $5.68B
Brand at a Glance
64%
Customer Loyalty
3.1/5
Product Quality
3.2/5
Pricing
3.4/5
Customer Service
Maximus Ranking
- #4 / 4 of its competitors
Maximus NPS
Maximus's Net Promoter Score (NPS) is a -12 with 36% Promoters, 16% Passives, and 48% Detractors. Net Promoter Score tracks whether Maximus's customers would recommend using the product based on a scale of -100 to 100.
Maximus Overall NPS
| 36% | Promoters |
|---|---|
| 16% | Passives |
| 48% | Detractors |
Maximus NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -14 | Jan 2024 | -14 |
Mar 2024 -13 | Mar 2024 | -13 |
Apr 2024 -15 | Apr 2024 | -15 |
May 2024 -13 | May 2024 | -13 |
Jul 2024 -12 | Jul 2024 | -12 |
Aug 2024 -13 | Aug 2024 | -13 |
Oct 2024 -11 | Oct 2024 | -11 |
Dec 2024 -9 | Dec 2024 | -9 |
Jan 2025 -12 | Jan 2025 | -12 |
Aug 2025 -14 | Aug 2025 | -14 |
Sep 2025 -12 | Sep 2025 | -12 |
Jan 2026 -12 | Jan 2026 | -12 |
How Other Brands Compare
Maximus is ranked #4 for NPS among its competitors. Deloitte (US) and KPMG come in first and second, with Ernst & Young (EY) coming in at third. Among those competitors, it is the lowest valued company.
Maximus |  Deloitte (US) |  Ernst & Young (EY) |  KPMG | |
| Global Ranking | #- | #154 | #273 | #468 |
| NPS | -12 | 27 | 21 | 25 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $5.68B | $4.87B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Maximus NPS by Gender
Male customers rated Maximus's NPS 34 points higher than Female customers.
Male
0
Maximus's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
-34
Maximus's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Maximus NPS by Ethnicity
Maximus's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Other 34 | Other | 34 |
Maximus NPS by Age
Maximus's NPS was rated -60 points by customers ages 31-35 on Comparably.
Maximus NPS by Usage
Maximus's NPS was rated 14 points by customers who have used Maximus's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 14 | 1 to 2 Years | 14 |
Maximus NPS vs. Competitors
Compared to its competitors, Maximus's NPS is rated right above ResCare, and is preceded by Ernst & Young (EY).
| COMPANY | NPS Score | |
|---|---|---|
 | Navigant | 50 |
| Deloitte (US) | 27 |
| KPMG | 25 |
| Ernst & Young (EY) | 21 |
| Maximus | -12 |
 | ResCare | -57 |
Maximus Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Maximus users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Maximus Customer Loyalty Score by Gender
Male customers rated Maximus's Customer Loyalty score 30% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Maximus.
Male
70%
Yes
Female
40%
Yes
Maximus Customer Loyalty Score by Ethnicity
Maximus's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Maximus.
33
out of 100
Caucasian
100
out of 100
Other
Maximus Customer Loyalty Score by Age
Maximus's Customer Loyalty score was rated 46% by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Maximus.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 46% | 31-35 | 46% |
Maximus Customer Loyalty Score by Usage
Maximus's Customer Loyalty score was rated 87% by customers who have used Maximus's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Maximus Customer Loyalty vs. Competitors
Compared to its competitors, Maximus's Customer Loyalty score is rated right above ResCare, and is preceded by Deloitte (US).
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Navigant | 100% |
| Ernst & Young (EY) | 76% |
| KPMG | 74% |
| Deloitte (US) | 72% |
| Maximus | 64% |
| ResCare | 62% |
Unlock Maximus Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Maximus Customer Loyalty vs. Competitors data and gain insights into your customers today.
Maximus Product Quality
3.1/5
Maximus has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Maximus' overall Product Quality score rated by its users and customers.
Maximus Product Information
Maximus’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.maximus.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Education
Government & Legal
Healthcare
Quick Insights into Maximus Product Quality
Maximus's Product Quality score was rated highest by customers who have used Maximus's products/services for 1 to 2 Years, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Maximus' Product Quality.
Ranked Maximus Product Quality the Highest
Ranked Maximus Product Quality the Lowest
Maximus Product Quality Score by Gender
Male customers rated Maximus's Product Quality score 1.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Maximus.
Male
3.3/5
Female
2/5
Maximus Product Quality Score by Ethnicity
Maximus's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Maximus.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 2.6 | Other | 2.6 |
Maximus Product Quality Score by Age
Maximus's Product Quality score was rated 2.1 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Maximus.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.1 | 31-35 | 2.1 |
Maximus Product Quality Score by Usage
Maximus's Product Quality score was rated 3.8 stars by customers who have used Maximus's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Maximus Product Quality vs. Competitors
Compared to its competitors, Maximus's Product Quality score is rated right above ResCare, and is preceded by KPMG.
| COMPANY | Product Quality Score | |
|---|---|---|
| Deloitte (US) | 3.9/5 |
| Ernst & Young (EY) | 3.9/5 |
| KPMG | 3.8/5 |
| Maximus | 3.1/5 |
| ResCare | 2/5 |
| Navigant | 1.5/5 |
Unlock Maximus Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Maximus Product Quality vs. Competitors data and gain insights into your customers today.
Maximus Pricing
Maximus ROI & Value For Money
3.2/5
Maximus has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Maximus' overall ROI score rated by its users and customers.
Quick Insights into Maximus ROI
Maximus's ROI score was rated highest by customers who have used Maximus's products/services for 1 to 2 Years, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Maximus' ROI score.
Ranked Maximus ROI the Highest
Ranked Maximus ROI the Lowest
Maximus ROI Score by Gender
Male customers rated Maximus's ROI score 1.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Maximus.
Male
3.3/5
Female
2/5
Maximus ROI Score by Ethnicity
Maximus's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Maximus.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 3.5 | Other | 3.5 |
Maximus ROI Score by Age
Maximus's ROI score was rated 2.1 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Maximus.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.1 | 31-35 | 2.1 |
Maximus ROI Score by Usage
Maximus's ROI score was rated 3.8 stars by customers who have used Maximus's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Maximus Pricing vs. Competitors
Compared to its competitors, Maximus's ROI score is rated right above Navigant, and is preceded by Ernst & Young (EY).
| COMPANY | Pricing Score | |
|---|---|---|
| Deloitte (US) | 3.9/5 |
| KPMG | 3.8/5 |
| Ernst & Young (EY) | 3.8/5 |
| Maximus | 3.2/5 |
| Navigant | 2.5/5 |
| ResCare | 2.1/5 |
Unlock Maximus ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Maximus ROI vs. Competitors data and gain insights into your customers today.
Maximus Customer Satisfaction (CSAT)
Maximus Customer Satisfaction (CSAT) Score
57 / 100
Maximus has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
24%
Satisfied
33%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
4%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Maximus Customer Satisfaction
Maximus's Customer Satisfaction score was rated highest by customers who have used Maximus's products/services for 1 to 2 Years, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Maximus' Customer Satisfaction.
Ranked Maximus Customer Satisfaction the Highest
Ranked Maximus Customer Satisfaction the Lowest
Maximus Customer Satisfaction Score by Gender
Maximus's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Maximus.
67 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Maximus Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Maximus' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Maximus.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Other
Maximus' Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Maximus.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%
Maximus Customer Satisfaction Score by Age
Maximus's Customer Satisfaction score was rated 50 points by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Maximus.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 50% |
Maximus Customer Satisfaction Score by Usage
Maximus's Customer Satisfaction score was rated 67 points by customers who have used Maximus's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Maximus Customer Satisfaction vs. Competitors
Compared to its competitors, Maximus's Customer Satisfaction score is rated right above ResCare, and is preceded by Deloitte (US).
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| KPMG | 77% |
| Ernst & Young (EY) | 74% |
| Deloitte (US) | 73% |
| Maximus | 57% |
| ResCare | 26% |
| Navigant | 0% |
Unlock Maximus Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Maximus Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Maximus Customer Service
3.4/5
Maximus has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Maximus' overall Customer Service score rated by its users and customers.
About Maximus's Customer Service
Address
1891 Metro Center Drive, Reston, VA
Website
http://www.maximus.com/
Phone Number
7032518240
Quick Insights into Maximus Customer Service
Maximus's Customer Service score was rated highest by Other customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Maximus' Customer Service score.
Ranked Maximus Customer Service the Highest
Ranked Maximus Customer Service the Lowest
Maximus Customer Service Score by Gender
Male customers rated Maximus's Customer Service score 1.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Maximus.
Male
3.3/5
Female
2/5
Maximus Customer Service Score by Ethnicity
Maximus's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Maximus.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 4.1 | Other | 4.1 |
Maximus Customer Service Score by Age
Maximus's Customer Service score was rated 2.1 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Maximus.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2.1 | 31-35 | 2.1 |
Maximus Customer Service Score by Usage
Maximus's Customer Service score was rated 3.8 stars by customers who have used Maximus's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Maximus Customer Service vs. Competitors
Compared to its competitors, Maximus's Customer Service score is rated right above ResCare, and is preceded by Deloitte (US).
| COMPANY | Customer Service Score | |
|---|---|---|
| Navigant | 5/5 |
| KPMG | 4/5 |
| Ernst & Young (EY) | 4/5 |
| Deloitte (US) | 3.9/5 |
| Maximus | 3.4/5 |
| ResCare | 1.9/5 |
Unlock Maximus Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Maximus Customer Service vs. Competitors data and gain insights into your customers today.
Maximus as an Employer
3.0/5
Maximus has a 3.0/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Maximus scored a -12 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of Maximus would recommend the brand to a friend. ENPS measures how likely Maximus employees would recommend working at Maximus to a friend.
Net Promoter Score
-12
NPS Score
| 36% | Promoters |
|---|---|
| 16% | Passive |
| 48% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 38% | Promoters |
|---|---|
| 19% | Passive |
| 43% | Detractors |
