-57
NPS
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ResCare
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About ResCare's Brand
Res-Care provides residential, therapeutic, job training, and educational support services for people of all ages and skill levels.
Brand at a Glance
62%
Customer Loyalty
2/5
Product Quality
2.1/5
Pricing
1.9/5
Customer Service
ResCare NPS
ResCare's Net Promoter Score (NPS) is a -57 with 18% Promoters, 7% Passives, and 75% Detractors. Net Promoter Score tracks whether ResCare's customers would recommend using the product based on a scale of -100 to 100.
ResCare Overall NPS
| 18% | Promoters |
|---|---|
| 7% | Passives |
| 75% | Detractors |
ResCare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -54 | Dec 2023 | -54 |
Jan 2024 -57 | Jan 2024 | -57 |
Feb 2024 -57 | Feb 2024 | -57 |
Mar 2024 -55 | Mar 2024 | -55 |
Apr 2024 -57 | Apr 2024 | -57 |
Jul 2024 -57 | Jul 2024 | -57 |
Aug 2024 -56 | Aug 2024 | -56 |
Nov 2024 -56 | Nov 2024 | -56 |
Feb 2025 -58 | Feb 2025 | -58 |
Apr 2025 -56 | Apr 2025 | -56 |
Oct 2025 -58 | Oct 2025 | -58 |
Nov 2025 -58 | Nov 2025 | -58 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ResCare NPS by Gender
Male customers rated ResCare's NPS 56 points higher than Female customers.
Male
0
ResCare's NPS was rated by Male customers on Comparably.
44%
Promoters
12%
Passives
44%
Detractors
Female
-56
ResCare's NPS was rated -56 by Female customers on Comparably.
19%
Promoters
6%
Passives
75%
Detractors
ResCare NPS by Ethnicity
ResCare's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -47 | Caucasian | -47 |
African American/Black 0 | African American/Black | 0 |
Other -34 | Other | -34 |
ResCare NPS by Age
ResCare's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
ResCare NPS by Usage
ResCare's NPS was rated the highest by customers who have used ResCare's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
5 to 10 Years -50 | 5 to 10 Years | -50 |
Over 10 Years -34 | Over 10 Years | -34 |
ResCare Customer Reviews
Out of the 5 ResCare customer reviews 2 were positive and 3 were constructive. ResCare customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
ResCare Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of ResCare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ResCare Customer Loyalty Score by Gender
Male customers rated ResCare's Customer Loyalty score 19% higher than Female customers.
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Male
80%
Yes
Female
61%
Yes
ResCare Customer Loyalty Score by Ethnicity
ResCare's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ResCare.
70
out of 100
Caucasian
78
out of 100
African American/Black
70
out of 100
Other
ResCare Customer Loyalty Score by Age
ResCare's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of ResCare.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 82% | 18-25 | 82% |
46-50 61% | 46-50 | 61% |
56-60 100% | 56-60 | 100% |
66+ 40% | 66+ | 40% |
ResCare Customer Loyalty Score by Usage
ResCare's Customer Loyalty score was rated the highest by customers who have used ResCare's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ResCare Customer Loyalty Score by Industry
ResCare's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
ResCare Product Quality
2/5
ResCare has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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ResCare Product Information
ResCare’s product quality score is a 2 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated ResCare's product the highest. Reviewers from the Banking and Financial Services industry rated ResCare the lowest at 1.5.
- Website
- http://www.rescare.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Consumer Services
Healthcare
Small Business Services
Quick Insights into ResCare Product Quality
ResCare's Product Quality score was rated highest by Male customers, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked ResCare Product Quality the Highest
Ranked ResCare Product Quality the Lowest
ResCare Product Quality Score by Gender
Male customers rated ResCare's Product Quality score 1.3 stars higher than Female customers.
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Male
2.9/5
Female
1.6/5
ResCare Product Quality Score by Ethnicity
ResCare's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ResCare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
African American/Black 2.5 | African American/Black | 2.5 |
Other 2.3 | Other | 2.3 |
ResCare Product Quality Score by Age
ResCare's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of ResCare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.8 | 18-25 | 2.8 |
46-50 1.7 | 46-50 | 1.7 |
56-60 2.1 | 56-60 | 2.1 |
66+ 2 | 66+ | 2 |
ResCare Product Quality Score by Usage
ResCare's Product Quality score was rated the highest by customers who have used ResCare's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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ResCare Product Quality Score by Industry
ResCare's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Banking and Financial Services industry customers.
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ResCare Pricing
ResCare ROI & Value For Money
2.1/5
ResCare has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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ResCare Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from ResCare.
Quick Insights into ResCare ROI
ResCare's ROI score was rated highest by customers ages 18-25, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked ResCare ROI the Highest
Ranked ResCare ROI the Lowest
ResCare ROI Score by Gender
Male customers rated ResCare's ROI score 1.2 stars higher than Female customers.
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Male
3/5
Female
1.8/5
ResCare ROI Score by Ethnicity
ResCare's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ResCare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
African American/Black 2.7 | African American/Black | 2.7 |
Other 2.8 | Other | 2.8 |
ResCare ROI Score by Age
ResCare's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of ResCare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
46-50 2 | 46-50 | 2 |
56-60 1.9 | 56-60 | 1.9 |
66+ 2 | 66+ | 2 |
ResCare ROI Score by Usage
ResCare's ROI score was rated the highest by customers who have used ResCare's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
ResCare ROI Score by Industry
ResCare's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
ResCare Customer Satisfaction (CSAT)
ResCare Customer Satisfaction (CSAT) Score
26 / 100
ResCare has an overall Customer Satisfaction score of 26 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
13%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
8%
Very Dissatisfied
56%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ResCare Customer Satisfaction
ResCare's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 46-50.
Sign Up to unlock insights into how customers have ranked ResCare's Customer Satisfaction.
Ranked ResCare Customer Satisfaction the Highest
Ranked ResCare Customer Satisfaction the Lowest
ResCare Customer Satisfaction Score by Gender
Male customers rated ResCare's Customer Satisfaction score 29 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ResCare.
50 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
21 / 100
FemaleVery Satisfied | 21% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 21% | |
Very Dissatisfied | 51% |
ResCare Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ResCare's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ResCare.
25 / 100
Very Satisfied
17%
Satisfied
8%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
17%
Very Dissatisfied
50%
CSAT according to African American/Black
ResCare's Customer Satisfaction (CSAT) score was rated 66% according to African American/Black users and customers.
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66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
ResCare Customer Satisfaction Score by Age
ResCare's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of ResCare.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 75% | |||||||||||||||
| 46-50 | 14% |
ResCare Customer Satisfaction Score by Usage
ResCare's Customer Satisfaction score was rated the highest by customers who have used ResCare's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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ResCare Customer Satisfaction Score by Industry
ResCare's Customer Satisfaction score was rated 40 points by Healthcare, Hospitals and Medicine industry customers.
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{
"title": "ResCare Customer Satisfaction Score by Industry",
"text": "ResCare's Customer Satisfaction score was rated 40 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "ResCare's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 40
}
]
}ResCare Customer Service
1.9/5
ResCare has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock ResCare's overall Customer Service score rated by its users and customers.
About ResCare's Customer Service
Address
10140 Linn Station Road, Louisville, KY
Website
http://www.rescare.com/
Phone Number
5024202606
Quick Insights into ResCare Customer Service
ResCare's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Banking and Financial Services industry.
Sign Up to unlock insights into how customers have ranked ResCare's Customer Service score.
Ranked ResCare Customer Service the Highest
Ranked ResCare Customer Service the Lowest
ResCare Customer Service Score by Gender
Male customers rated ResCare's Customer Service score 1.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ResCare.
Male
2.8/5
Female
1.6/5
ResCare Customer Service Score by Ethnicity
ResCare's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ResCare.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
African American/Black 2.7 | African American/Black | 2.7 |
Other 2 | Other | 2 |
ResCare Customer Service Score by Age
ResCare's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of ResCare.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
46-50 1.7 | 46-50 | 1.7 |
56-60 1.9 | 56-60 | 1.9 |
66+ 1.6 | 66+ | 1.6 |
ResCare Customer Service Score by Usage
ResCare's Customer Service score was rated the highest by customers who have used ResCare's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
ResCare Customer Service Score by Industry
ResCare's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
ResCare as an Employer
2.3/5
ResCare has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
ResCare scored a -57 for Net Promoter Score and a -44 for Employee Net Promoter Score. NPS gauges how likely a customer of ResCare would recommend the brand to a friend. ENPS measures how likely ResCare employees would recommend working at ResCare to a friend.
Net Promoter Score
-57
NPS Score
| 18% | Promoters |
|---|---|
| 7% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-44
eNPS Score
| 22% | Promoters |
|---|---|
| 12% | Passive |
| 66% | Detractors |
