28
NPS
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Ranked
#32
Business and Consumer Services Brands
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Ernst & Young (EY)
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Ernst & Young (EY) is ranked #32 in Business and Consumer Services Brands
Ernst & Young (EY) is ranked #32 in Business and Consumer Services Brands
About Ernst & Young (EY) Brand
EY is a global leader in Assurance, Tax, Transaction and Advisory services. Ernst & Young (EY)’s brand is ranked #273 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Ernst & Young (EY). When compared to other organizations within the Business and Consumer Services industry, Ernst & Young (EY) is ranked #32. Among its major competitors, Ernst & Young (EY) is ranked in 3rd place for NPS while Deloitte (US) is 1st, and KPMG is 2nd.
Brand at a Glance
78%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
4.1/5
Customer Service
Ernst & Young (EY) CMO
Ernst & Young (EY) Ranking
- #273 in Global Best Brands
- #32 in Business and Consumer Services
- #2 / 4 of its competitors
Ernst & Young (EY) NPS
Ernst & Young (EY)'s Net Promoter Score (NPS) is a 28 with 55% Promoters, 18% Passives, and 27% Detractors. Net Promoter Score tracks whether Ernst & Young (EY)'s customers would recommend using the product based on a scale of -100 to 100.
Ernst & Young (EY) Overall NPS
| 55% | Promoters |
|---|---|
| 18% | Passives |
| 27% | Detractors |
Ernst & Young (EY) NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 26 | Jun 2021 | 26 |
Jul 2021 23 | Jul 2021 | 23 |
Aug 2021 25 | Aug 2021 | 25 |
Sep 2021 26 | Sep 2021 | 26 |
Oct 2021 25 | Oct 2021 | 25 |
Nov 2021 25 | Nov 2021 | 25 |
Dec 2021 25 | Dec 2021 | 25 |
Jan 2022 26 | Jan 2022 | 26 |
Feb 2022 26 | Feb 2022 | 26 |
Mar 2022 28 | Mar 2022 | 28 |
Apr 2022 28 | Apr 2022 | 28 |
May 2022 28 | May 2022 | 28 |
How Other Brands Compare
Ernst & Young (EY) is ranked second for NPS among its competitors. Deloitte (US) and PwC come in first and third, with Accenture (US) coming in at #4.
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Ernst & Young (EY) |  Accenture (US) |  Deloitte (US) |  PwC | |
| Global Ranking | #273 | #124 | #154 | #184 |
| NPS | 28 | 17 | 36 | 24 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $168.12B | $4.87B | $129.97M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ernst & Young (EY) NPS by Gender
Male customers rated Ernst & Young (EY)'s NPS 23 points higher than Female customers.
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Male
39
Ernst & Young (EY)'s NPS was rated 39 by Male customers on Comparably.
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63%
Promoters
13%
Passives
24%
Detractors
Female
16
Ernst & Young (EY)'s NPS was rated 16 by Female customers on Comparably.
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48%
Promoters
20%
Passives
32%
Detractors
Ernst & Young (EY) NPS by Ethnicity
Ernst & Young (EY)'s NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Ernst & Young (EY).
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 39 | Caucasian | 39 |
African American/Black -34 | African American/Black | -34 |
Asian or Pacific Islander 66 | Asian or Pacific Islander | 66 |
Other 11 | Other | 11 |
Ernst & Young (EY) NPS by Age
Ernst & Young (EY)'s NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
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Ernst & Young (EY) NPS by Usage
Ernst & Young (EY)'s NPS was rated the highest by customers who have used Ernst & Young (EY)'s products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 15 | Less than 1 Year | 15 |
1 to 2 Years 41 | 1 to 2 Years | 41 |
2 to 5 Years 16 | 2 to 5 Years | 16 |
5 to 10 Years 67 | 5 to 10 Years | 67 |
Over 10 Years 42 | Over 10 Years | 42 |
Ernst & Young (EY) NPS vs. Competitors
Compared to its competitors, Ernst & Young (EY)'s NPS is rated right above PwC, and is preceded by KPMG.
| COMPANY | NPS Score | |
|---|---|---|
| Deloitte (US) | 36 |
 | KPMG | 31 |
| Ernst & Young (EY) | 28 |
| PwC | 24 |
 | Grant Thornton LLP | 23 |
| Accenture (US) | 17 |
 | McKinsey & Company | 15 |
 | Maximus | -14 |
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Ernst & Young (EY) NPS vs Companies in Business and Consumer Services
In the Business and Consumer Services industry, Ernst & Young (EY)'s NPS is rated right above USAA, and is preceded by Bloomberg.
| COMPANY | NPS Score | |
|---|---|---|
 | Visa | 39 |
 | Bloomberg | 37 |
| Ernst & Young (EY) | 28 |
 | USAA | 28 |
 | FedEx | 28 |
| Accenture (US) | 17 |
 | Verizon | 16 |
 | T-Mobile | 14 |
 | Allstate | 7 |
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Ernst & Young (EY) Customer Reviews
Out of the 13 Ernst & Young (EY) customer reviews 12 were positive and 1 was constructive. Ernst & Young (EY) customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Ernst & Young (EY) Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Ernst & Young (EY) users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Ernst & Young (EY) Customer Loyalty Score by Gender
Female customers rated Ernst & Young (EY)'s Customer Loyalty score 1% higher than Male customers.
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Male
81%
Yes
Female
82%
Yes
Ernst & Young (EY) Customer Loyalty Score by Ethnicity
Ernst & Young (EY)'s Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
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79
out of 100
Caucasian
100
out of 100
African American/Black
82
out of 100
Asian or Pacific Islander
78
out of 100
Other
Ernst & Young (EY) Customer Loyalty Score by Age
Ernst & Young (EY)'s Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 77% | 18-25 | 77% |
26-30 78% | 26-30 | 78% |
31-35 85% | 31-35 | 85% |
36-40 64% | 36-40 | 64% |
41-45 70% | 41-45 | 70% |
46-50 70% | 46-50 | 70% |
56-60 100% | 56-60 | 100% |
Ernst & Young (EY) Customer Loyalty Score by Usage
Ernst & Young (EY)'s Customer Loyalty score was rated the highest by customers who have used Ernst & Young (EY)'s products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Ernst & Young (EY) Customer Loyalty Score by Industry
Ernst & Young (EY)'s Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Tech industry customers.
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Ernst & Young (EY) Customer Loyalty vs. Competitors
Compared to its competitors, Ernst & Young (EY)'s Customer Loyalty score is rated right above KPMG, and is preceded by Deloitte (US).
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Deloitte (US) | 78% |
| Ernst & Young (EY) | 78% |
| KPMG | 76% |
| Grant Thornton LLP | 74% |
| Accenture (US) | 70% |
| McKinsey & Company | 70% |
| PwC | 68% |
| Maximus | 64% |
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Customer Loyalty for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Ernst & Young (EY)'s Customer Loyalty score is rated right above Allstate, and is preceded by Verizon.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| USAA | 92% |
| Visa | 87% |
| T-Mobile | 83% |
| Verizon | 83% |
| Ernst & Young (EY) | 78% |
| Allstate | 78% |
| Bloomberg | 78% |
| FedEx | 75% |
| Accenture (US) | 70% |
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Ernst & Young (EY) Product Quality
4/5
Ernst & Young (EY) has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Ernst & Young (EY) Product Information
Ernst & Young (EY)’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated Ernst & Young (EY)'s product the highest. Reviewers from the Tech industry rated Ernst & Young (EY) the lowest at 3.6.
- Website
- http://www.ey.com
- Company Size
- 10,000+ Employees
Industry
Professional Services
Quick Insights into Ernst & Young (EY) Product Quality
Ernst & Young (EY)'s Product Quality score was rated highest by customers who have used Ernst & Young (EY)'s products/services for 5 to 10 Years, and rated lowest by customers ages 41-45.
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Ranked Ernst & Young (EY) Product Quality the Highest
Ranked Ernst & Young (EY) Product Quality the Lowest
Ernst & Young (EY) Product Quality Score by Gender
Male customers rated Ernst & Young (EY)'s Product Quality score 0.3 stars higher than Female customers.
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Male
4/5
Female
3.7/5
Ernst & Young (EY) Product Quality Score by Ethnicity
Ernst & Young (EY)'s Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
African American/Black 4.6 | African American/Black | 4.6 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 4 | Other | 4 |
Ernst & Young (EY) Product Quality Score by Age
Ernst & Young (EY)'s Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.
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| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 4 | 26-30 | 4 |
31-35 3.5 | 31-35 | 3.5 |
36-40 3.7 | 36-40 | 3.7 |
41-45 3.4 | 41-45 | 3.4 |
46-50 3.8 | 46-50 | 3.8 |
56-60 4.8 | 56-60 | 4.8 |
Ernst & Young (EY) Product Quality Score by Usage
Ernst & Young (EY)'s Product Quality score was rated the highest by customers who have used Ernst & Young (EY)'s products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Ernst & Young (EY) Product Quality Score by Industry
Ernst & Young (EY)'s Product Quality score was rated the highest by Business and Consumer Services industry customers, and the lowest by Tech industry customers.
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Ernst & Young (EY) Product Quality vs. Competitors
Compared to its competitors, Ernst & Young (EY)'s Product Quality score is rated right above KPMG, and is preceded by Deloitte (US).
| COMPANY | Product Quality Score | |
|---|---|---|
| Deloitte (US) | 4/5 |
| Ernst & Young (EY) | 4/5 |
| KPMG | 4/5 |
| McKinsey & Company | 4/5 |
| PwC | 3.8/5 |
| Grant Thornton LLP | 3.8/5 |
| Accenture (US) | 3.7/5 |
| Maximus | 3.1/5 |
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Product Quality for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Ernst & Young (EY)'s Product Quality score is rated right above FedEx, and is preceded by Bloomberg.
| COMPANY | Product Quality Score | |
|---|---|---|
| Visa | 4.2/5 |
| Bloomberg | 4.1/5 |
| Ernst & Young (EY) | 4/5 |
| FedEx | 3.9/5 |
| USAA | 3.8/5 |
| Accenture (US) | 3.7/5 |
| Verizon | 3.7/5 |
| T-Mobile | 3.5/5 |
| Allstate | 3.2/5 |
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Ernst & Young (EY) Pricing
Ernst & Young (EY) ROI & Value For Money
3.8/5
Ernst & Young (EY) has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Ernst & Young (EY) Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from Ernst & Young (EY).
Quick Insights into Ernst & Young (EY) ROI
Ernst & Young (EY)'s ROI score was rated highest by customers who have used Ernst & Young (EY)'s products/services for 5 to 10 Years, and rated lowest by customers ages 31-35.
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Ranked Ernst & Young (EY) ROI the Highest
Ranked Ernst & Young (EY) ROI the Lowest
Ernst & Young (EY) ROI Score by Gender
Male customers rated Ernst & Young (EY)'s ROI score 0.5 stars higher than Female customers.
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Male
3.9/5
Female
3.4/5
Ernst & Young (EY) ROI Score by Ethnicity
Ernst & Young (EY)'s ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
African American/Black 3.1 | African American/Black | 3.1 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 3.7 | Other | 3.7 |
Ernst & Young (EY) ROI Score by Age
Ernst & Young (EY)'s ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
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| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 4.1 | 26-30 | 4.1 |
31-35 2.6 | 31-35 | 2.6 |
36-40 3.8 | 36-40 | 3.8 |
41-45 3.6 | 41-45 | 3.6 |
46-50 3.3 | 46-50 | 3.3 |
56-60 3.8 | 56-60 | 3.8 |
Ernst & Young (EY) ROI Score by Usage
Ernst & Young (EY)'s ROI score was rated the highest by customers who have used Ernst & Young (EY)'s products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Ernst & Young (EY) ROI Score by Industry
Ernst & Young (EY)'s ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Ernst & Young (EY) Pricing vs. Competitors
Compared to its competitors, Ernst & Young (EY)'s ROI score is rated right above PwC, and is preceded by KPMG.
| COMPANY | Pricing Score | |
|---|---|---|
| Deloitte (US) | 4/5 |
| KPMG | 3.9/5 |
| Ernst & Young (EY) | 3.8/5 |
| PwC | 3.8/5 |
| McKinsey & Company | 3.7/5 |
| Grant Thornton LLP | 3.5/5 |
| Accenture (US) | 3.5/5 |
| Maximus | 3.4/5 |
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ROI for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Ernst & Young (EY)'s ROI score is rated right above Bloomberg, and is preceded by Visa.
| COMPANY | Pricing Score | |
|---|---|---|
| Visa | 4.1/5 |
| Ernst & Young (EY) | 3.8/5 |
| Bloomberg | 3.8/5 |
| FedEx | 3.6/5 |
| USAA | 3.6/5 |
| Verizon | 3.5/5 |
| Accenture (US) | 3.5/5 |
| T-Mobile | 3.3/5 |
| Allstate | 3.1/5 |
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Ernst & Young (EY) Customer Service
4.1/5
Ernst & Young (EY) has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Ernst & Young (EY)'s Customer Service
Address
6 More London Place, London SE1 United Kingdom
Website
http://www.ey.com
Phone Number
www.ey.com/en_gl/location
Ernst & Young (EY)'s Social Links
Quick Insights into Ernst & Young (EY) Customer Service
Ernst & Young (EY)'s Customer Service score was rated highest by customers who have used Ernst & Young (EY)'s products/services for 5 to 10 Years, and rated lowest by African American/Black customers.
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Ranked Ernst & Young (EY) Customer Service the Highest
Ranked Ernst & Young (EY) Customer Service the Lowest
Ernst & Young (EY) Customer Service Score by Gender
Male customers rated Ernst & Young (EY)'s Customer Service score 0.2 stars higher than Female customers.
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Male
3.9/5
Female
3.7/5
Ernst & Young (EY) Customer Service Score by Ethnicity
Ernst & Young (EY)'s Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
African American/Black 3.1 | African American/Black | 3.1 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 3.8 | Other | 3.8 |
Ernst & Young (EY) Customer Service Score by Age
Ernst & Young (EY)'s Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 4.1 | 26-30 | 4.1 |
31-35 3.3 | 31-35 | 3.3 |
36-40 3.4 | 36-40 | 3.4 |
41-45 3.8 | 41-45 | 3.8 |
46-50 3.6 | 46-50 | 3.6 |
56-60 4.4 | 56-60 | 4.4 |
Ernst & Young (EY) Customer Service Score by Usage
Ernst & Young (EY)'s Customer Service score was rated the highest by customers who have used Ernst & Young (EY)'s products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Ernst & Young (EY) Customer Service Score by Industry
Ernst & Young (EY)'s Customer Service score was rated the highest by Business and Consumer Services industry customers, and the lowest by Tech industry customers.
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Ernst & Young (EY) Customer Service vs. Competitors
Compared to its competitors, Ernst & Young (EY)'s Customer Service score is rated right above Grant Thornton LLP, and is preceded by KPMG.
| COMPANY | Customer Service Score | |
|---|---|---|
| Deloitte (US) | 4.1/5 |
| KPMG | 4.1/5 |
| Ernst & Young (EY) | 4.1/5 |
| Grant Thornton LLP | 4/5 |
| PwC | 3.9/5 |
| McKinsey & Company | 3.8/5 |
| Accenture (US) | 3.8/5 |
| Maximus | 3.4/5 |
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Customer Service for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Ernst & Young (EY)'s Customer Service score is rated right above Bloomberg, and is preceded by Visa.
| COMPANY | Customer Service Score | |
|---|---|---|
| Visa | 4.1/5 |
| Ernst & Young (EY) | 4.1/5 |
| Bloomberg | 3.9/5 |
| Accenture (US) | 3.8/5 |
| USAA | 3.7/5 |
| FedEx | 3.7/5 |
| Verizon | 3.6/5 |
| T-Mobile | 3.4/5 |
| Allstate | 3.2/5 |
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Ernst & Young (EY) as an Employer
4.4/5
Ernst & Young (EY) has a 4.4/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Ernst & Young (EY) scored a 28 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Ernst & Young (EY) would recommend the brand to a friend. ENPS measures how likely Ernst & Young (EY) employees would recommend working at Ernst & Young (EY) to a friend.
Net Promoter Score
28
NPS Score
| 55% | Promoters |
|---|---|
| 18% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 42% | Promoters |
|---|---|
| 30% | Passive |
| 28% | Detractors |
Global Ranking Snapshot
Ernst & Young (EY) is ranked #273 in the Global Top 100 Brands. It ranks just behind Ericsson and just ahead of Qualtrics.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
271 |  | Palantir Technologies |  | Alex Karp | Tech |
272 |  | Ericsson |  | Borje Ekholm | Business and Consumer Services |
273 | | Ernst & Young (EY) | | Carmine Di Sibio | Business and Consumer Services |
274 |  | Qualtrics |  | Zig Serafin | Tech |
275 |  | Fortinet |  | Ken Xie | Tech |
276 |  | Sprout Social |  | Justyn Howard | Tech |
277 |  | Hot Topic |  | Steve Vranes | Retail |
Business and Consumer Services Ranking Snapshot
Ernst & Young (EY) is ranked #32 in the Business and Consumer Services Industry. It ranks just behind Ericsson and just ahead of Qualtrics.
Popular Brands in the Industry
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