21
NPS
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Ranked
#32
Business and Consumer Services Brands
Brand Page
Ernst & Young (EY)
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Ernst & Young (EY) is ranked #32 in Business and Consumer Services Brands
Ernst & Young (EY) is ranked #32 in Business and Consumer Services Brands
About Ernst & Young (EY) Brand
EY is a global leader in Assurance, Tax, Transaction and Advisory services. Ernst & Young (EY)’s brand is ranked #273 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Ernst & Young (EY). When compared to other organizations within the Business and Consumer Services industry, Ernst & Young (EY) is ranked #32. Among its major competitors, Ernst & Young (EY) is ranked in 5th place for NPS while Deloitte (US) is 1st, and Grant Thornton LLP is 2nd.
Brand at a Glance
76%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
Ernst & Young (EY) CMO
Ernst & Young (EY) Ranking
- #273 in Global Best Brands
- #32 in Business and Consumer Services
- #3 / 4 of its competitors
Ernst & Young (EY) NPS
Ernst & Young (EY)'s Net Promoter Score (NPS) is a 21 with 53% Promoters, 15% Passives, and 32% Detractors. Net Promoter Score tracks whether Ernst & Young (EY)'s customers would recommend using the product based on a scale of -100 to 100.
Ernst & Young (EY) Overall NPS
| 53% | Promoters |
|---|---|
| 15% | Passives |
| 32% | Detractors |
Ernst & Young (EY) NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 20 | Nov 2024 | 20 |
Jan 2025 20 | Jan 2025 | 20 |
Feb 2025 20 | Feb 2025 | 20 |
Mar 2025 20 | Mar 2025 | 20 |
Apr 2025 20 | Apr 2025 | 20 |
May 2025 20 | May 2025 | 20 |
Jun 2025 20 | Jun 2025 | 20 |
Jul 2025 20 | Jul 2025 | 20 |
Aug 2025 20 | Aug 2025 | 20 |
Sep 2025 20 | Sep 2025 | 20 |
Oct 2025 20 | Oct 2025 | 20 |
Dec 2025 20 | Dec 2025 | 20 |
How Other Brands Compare
Ernst & Young (EY) is ranked third for NPS among its competitors. Deloitte (US) and PwC come in first and second, with Accenture coming in at #4.
Ernst & Young (EY) |  Accenture |  Deloitte (US) |  PwC | |
| Global Ranking | #273 | #124 | #154 | #184 |
| NPS | 21 | 20 | 27 | 25 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $168.12B | $4.87B | $129.97M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ernst & Young (EY) NPS by Gender
Male customers rated Ernst & Young (EY)'s NPS 29 points higher than Female customers.
Male
33
Ernst & Young (EY)'s NPS was rated 33 by Male customers on Comparably.
59%
Promoters
15%
Passives
26%
Detractors
Female
4
Ernst & Young (EY)'s NPS was rated 4 by Female customers on Comparably.
43%
Promoters
18%
Passives
39%
Detractors
Ernst & Young (EY) NPS by Ethnicity
Ernst & Young (EY)'s NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 14 | Caucasian | 14 |
Hispanic or Latino 17 | Hispanic or Latino | 17 |
African American/Black 24 | African American/Black | 24 |
Asian or Pacific Islander 25 | Asian or Pacific Islander | 25 |
Other 21 | Other | 21 |
Ernst & Young (EY) NPS by Age
Ernst & Young (EY)'s NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.
Ernst & Young (EY) NPS by Usage
Ernst & Young (EY)'s NPS was rated the highest by customers who have used Ernst & Young (EY)'s products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 19 | Less than 1 Year | 19 |
1 to 2 Years 8 | 1 to 2 Years | 8 |
2 to 5 Years 21 | 2 to 5 Years | 21 |
5 to 10 Years 53 | 5 to 10 Years | 53 |
Over 10 Years 21 | Over 10 Years | 21 |
Ernst & Young (EY) NPS vs. Competitors
Compared to its competitors, Ernst & Young (EY)'s NPS is rated right above McKinsey & Company, and is preceded by PwC.
| COMPANY | NPS Score | |
|---|---|---|
| Deloitte (US) | 27 |
 | Grant Thornton LLP | 26 |
 | KPMG | 25 |
| PwC | 25 |
| Ernst & Young (EY) | 21 |
 | McKinsey & Company | 20 |
| Accenture | 20 |
 | Maximus | -12 |
Ernst & Young (EY) NPS vs Companies in Business and Consumer Services
In the Business and Consumer Services industry, Ernst & Young (EY)'s NPS is rated right above Accenture, and is preceded by Bloomberg.
Ernst & Young (EY) Customer Reviews
Out of the 27 Ernst & Young (EY) customer reviews 20 were positive and 7 were constructive. Ernst & Young (EY) customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Ernst & Young (EY) Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Ernst & Young (EY) users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ernst & Young (EY) Customer Loyalty Score by Gender
Ernst & Young (EY)'s Customer Loyalty score was rated 81 by both Female and Male customers on Comparably.
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Male
81%
Yes
Female
81%
Yes
Ernst & Young (EY) Customer Loyalty Score by Ethnicity
Ernst & Young (EY)'s Customer Loyalty score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Ernst & Young (EY).
75
out of 100
Caucasian
70
out of 100
Hispanic or Latino
79
out of 100
African American/Black
79
out of 100
Asian or Pacific Islander
90
out of 100
Other
Ernst & Young (EY) Customer Loyalty Score by Age
Ernst & Young (EY)'s Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Ernst & Young (EY).
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 79% | 18-25 | 79% |
26-30 77% | 26-30 | 77% |
31-35 78% | 31-35 | 78% |
36-40 77% | 36-40 | 77% |
41-45 78% | 41-45 | 78% |
46-50 66% | 46-50 | 66% |
51-55 74% | 51-55 | 74% |
56-60 100% | 56-60 | 100% |
61-65 100% | 61-65 | 100% |
Ernst & Young (EY) Customer Loyalty Score by Usage
Ernst & Young (EY)'s Customer Loyalty score was rated the highest by customers who have used Ernst & Young (EY)'s products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Ernst & Young (EY) Customer Loyalty Score by Industry
Ernst & Young (EY)'s Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Consulting industry customers.
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Ernst & Young (EY) Customer Loyalty vs. Competitors
Compared to its competitors, Ernst & Young (EY)'s Customer Loyalty score is rated right above KPMG.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ernst & Young (EY) | 76% |
| KPMG | 74% |
| McKinsey & Company | 74% |
| Grant Thornton LLP | 73% |
| Deloitte (US) | 72% |
| Accenture | 71% |
| PwC | 68% |
| Maximus | 64% |
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Customer Loyalty for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Ernst & Young (EY)'s Customer Loyalty score is rated right above FedEx, and is preceded by Bloomberg.
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Ernst & Young (EY) Product Quality
3.9/5
Ernst & Young (EY) has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Ernst & Young (EY) Product Information
Ernst & Young (EY)’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated Ernst & Young (EY)'s product the highest. Reviewers from the Banking and Financial Services industry rated Ernst & Young (EY) the lowest at 3.8.
- Website
- http://www.ey.com
- Company Size
- 10,000+ Employees
Industry
Professional Services
Quick Insights into Ernst & Young (EY) Product Quality
Ernst & Young (EY)'s Product Quality score was rated highest by customers ages 56-60, and rated lowest by customers from the Consulting industry.
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Ranked Ernst & Young (EY) Product Quality the Highest
Ranked Ernst & Young (EY) Product Quality the Lowest
Ernst & Young (EY) Product Quality Score by Gender
Male customers rated Ernst & Young (EY)'s Product Quality score 0.2 stars higher than Female customers.
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Male
3.9/5
Female
3.7/5
Ernst & Young (EY) Product Quality Score by Ethnicity
Ernst & Young (EY)'s Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Ernst & Young (EY).
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hispanic or Latino 4.2 | Hispanic or Latino | 4.2 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 3.9 | Other | 3.9 |
Ernst & Young (EY) Product Quality Score by Age
Ernst & Young (EY)'s Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Ernst & Young (EY).
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 4 | 26-30 | 4 |
31-35 4 | 31-35 | 4 |
36-40 3.8 | 36-40 | 3.8 |
41-45 2.9 | 41-45 | 2.9 |
46-50 3.5 | 46-50 | 3.5 |
51-55 3.2 | 51-55 | 3.2 |
56-60 4.9 | 56-60 | 4.9 |
61-65 3.8 | 61-65 | 3.8 |
Ernst & Young (EY) Product Quality Score by Usage
Ernst & Young (EY)'s Product Quality score was rated the highest by customers who have used Ernst & Young (EY)'s products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Ernst & Young (EY) Product Quality Score by Industry
Ernst & Young (EY)'s Product Quality score was rated the highest by Business and Consumer Services industry customers, and the lowest by Consulting industry customers.
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Ernst & Young (EY) Product Quality vs. Competitors
Compared to its competitors, Ernst & Young (EY)'s Product Quality score is rated right above KPMG, and is preceded by Deloitte (US).
| COMPANY | Product Quality Score | |
|---|---|---|
| McKinsey & Company | 4/5 |
| Deloitte (US) | 3.9/5 |
| Ernst & Young (EY) | 3.9/5 |
| KPMG | 3.8/5 |
| PwC | 3.8/5 |
| Accenture | 3.7/5 |
| Grant Thornton LLP | 3.5/5 |
| Maximus | 3.1/5 |
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Product Quality for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Ernst & Young (EY)'s Product Quality score is rated right above Accenture, and is preceded by Bloomberg.
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Ernst & Young (EY) Pricing
Ernst & Young (EY) ROI & Value For Money
3.8/5
Ernst & Young (EY) has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Ernst & Young (EY) Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Consulting industry think that they had the lowest ROI from Ernst & Young (EY).
Quick Insights into Ernst & Young (EY) ROI
Ernst & Young (EY)'s ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers ages 51-55.
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Ranked Ernst & Young (EY) ROI the Highest
Ranked Ernst & Young (EY) ROI the Lowest
Ernst & Young (EY) ROI Score by Gender
Male customers rated Ernst & Young (EY)'s ROI score 0.3 stars higher than Female customers.
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Male
3.8/5
Female
3.5/5
Ernst & Young (EY) ROI Score by Ethnicity
Ernst & Young (EY)'s ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Ernst & Young (EY).
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 4.2 | Hispanic or Latino | 4.2 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 3.7 | Other | 3.7 |
Ernst & Young (EY) ROI Score by Age
Ernst & Young (EY)'s ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 4.2 | 26-30 | 4.2 |
31-35 3.7 | 31-35 | 3.7 |
36-40 3.6 | 36-40 | 3.6 |
41-45 2.8 | 41-45 | 2.8 |
46-50 3.8 | 46-50 | 3.8 |
51-55 2.7 | 51-55 | 2.7 |
56-60 4 | 56-60 | 4 |
61-65 3.5 | 61-65 | 3.5 |
Ernst & Young (EY) ROI Score by Usage
Ernst & Young (EY)'s ROI score was rated the highest by customers who have used Ernst & Young (EY)'s products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Ernst & Young (EY) ROI Score by Industry
Ernst & Young (EY)'s ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Consulting industry customers.
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Ernst & Young (EY) Pricing vs. Competitors
Compared to its competitors, Ernst & Young (EY)'s ROI score is rated right above McKinsey & Company, and is preceded by KPMG.
| COMPANY | Pricing Score | |
|---|---|---|
| Deloitte (US) | 3.9/5 |
| KPMG | 3.8/5 |
| Ernst & Young (EY) | 3.8/5 |
| McKinsey & Company | 3.8/5 |
| PwC | 3.7/5 |
| Accenture | 3.6/5 |
| Grant Thornton LLP | 3.5/5 |
| Maximus | 3.2/5 |
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ROI for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Ernst & Young (EY)'s ROI score is rated right above Accenture, and is preceded by Bloomberg.
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Ernst & Young (EY) Customer Satisfaction (CSAT)
Ernst & Young (EY) Customer Satisfaction (CSAT) Score
74 / 100
Ernst & Young (EY) has an overall Customer Satisfaction score of 74 rated by its users and customers.
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Very Satisfied
39%
Satisfied
35%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
4%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ernst & Young (EY) Customer Satisfaction
Ernst & Young (EY)'s Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by customers from the Consulting industry.
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Ranked Ernst & Young (EY) Customer Satisfaction the Highest
Ranked Ernst & Young (EY) Customer Satisfaction the Lowest
Ernst & Young (EY) Customer Satisfaction Score by Gender
Female customers rated Ernst & Young (EY)'s Customer Satisfaction score 6 points higher than Male customers.
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72 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 32% | |
Neither Satisfied nor Dissatisfied | 15% | |
Dissatisfied | 2% | |
Very Dissatisfied | 11% |
78 / 100
FemaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 0% | |
Very Dissatisfied | 9% |
Ernst & Young (EY) Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Ernst & Young (EY) Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
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75 / 100
Very Satisfied
41%
Satisfied
34%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
16%
CSAT according to Hispanic or Latino
Ernst & Young (EY) Customer Satisfaction (CSAT) score was rated 80% according to Hispanic or Latino users and customers.
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80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Ernst & Young (EY) Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
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75 / 100
Very Satisfied
37%
Satisfied
38%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
6%
Very Dissatisfied
13%
CSAT according to Asian or Pacific Islander
Ernst & Young (EY) Customer Satisfaction (CSAT) score was rated 70% according to Asian or Pacific Islander users and customers.
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70 / 100
Very Satisfied
35%
Satisfied
35%
Neither Satisfied nor Dissatisfied
30%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Ernst & Young (EY) Customer Satisfaction (CSAT) score was rated 69% according to Other users and customers.
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69 / 100
Very Satisfied
43%
Satisfied
26%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
22%
Ernst & Young (EY) Customer Satisfaction Score by Age
Ernst & Young (EY)'s Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Ernst & Young (EY).
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 71% | |||||||||||||||
| 26-30 | 64% | |||||||||||||||
| 31-35 | 83% | |||||||||||||||
| 36-40 | 72% | |||||||||||||||
| 41-45 | 50% | |||||||||||||||
| 46-50 | 83% | |||||||||||||||
| 51-55 | 71% | |||||||||||||||
| 56-60 | 100% |
Ernst & Young (EY) Customer Satisfaction Score by Usage
Ernst & Young (EY)'s Customer Satisfaction score was rated the highest by customers who have used Ernst & Young (EY)'s products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Ernst & Young (EY) Customer Satisfaction Score by Industry
Ernst & Young (EY)'s Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Consulting industry customers.
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{
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"bars": [
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}Ernst & Young (EY) Customer Satisfaction vs. Competitors
Compared to its competitors, Ernst & Young (EY)'s Customer Satisfaction score is rated right above Deloitte (US), and is preceded by Accenture.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| McKinsey & Company | 78% |
| KPMG | 77% |
| Accenture | 75% |
| Ernst & Young (EY) | 74% |
| Deloitte (US) | 73% |
| Grant Thornton LLP | 62% |
| PwC | 60% |
| Maximus | 57% |
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Customer Satisfaction for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Ernst & Young (EY)'s Customer Satisfaction score is rated right above FedEx, and is preceded by Accenture.
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Ernst & Young (EY) Customer Service
4/5
Ernst & Young (EY) has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Ernst & Young (EY)'s Customer Service
Address
6 More London Place, London SE1 United Kingdom
Website
http://www.ey.com
Phone Number
www.ey.com/en_gl/location
Ernst & Young (EY)'s Social Links
Quick Insights into Ernst & Young (EY) Customer Service
Ernst & Young (EY)'s Customer Service score was rated highest by customers ages 56-60, and rated lowest by customers from the Consulting industry.
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Ranked Ernst & Young (EY) Customer Service the Highest
Ranked Ernst & Young (EY) Customer Service the Lowest
Ernst & Young (EY) Customer Service Score by Gender
Male customers rated Ernst & Young (EY)'s Customer Service score 0.3 stars higher than Female customers.
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Male
3.9/5
Female
3.6/5
Ernst & Young (EY) Customer Service Score by Ethnicity
Ernst & Young (EY)'s Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hispanic or Latino 4.2 | Hispanic or Latino | 4.2 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 3.7 | Other | 3.7 |
Ernst & Young (EY) Customer Service Score by Age
Ernst & Young (EY)'s Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 4 | 26-30 | 4 |
31-35 4 | 31-35 | 4 |
36-40 3.6 | 36-40 | 3.6 |
41-45 3.1 | 41-45 | 3.1 |
46-50 3.9 | 46-50 | 3.9 |
51-55 3 | 51-55 | 3 |
56-60 4.5 | 56-60 | 4.5 |
61-65 3.8 | 61-65 | 3.8 |
Ernst & Young (EY) Customer Service Score by Usage
Ernst & Young (EY)'s Customer Service score was rated the highest by customers who have used Ernst & Young (EY)'s products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Ernst & Young (EY) Customer Service Score by Industry
Ernst & Young (EY)'s Customer Service score was rated the highest by Architecture and Planning industry customers, and the lowest by Consulting industry customers.
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Ernst & Young (EY) Customer Service vs. Competitors
Compared to its competitors, Ernst & Young (EY)'s Customer Service score is rated right above Deloitte (US), and is preceded by KPMG.
| COMPANY | Customer Service Score | |
|---|---|---|
| KPMG | 4/5 |
| Ernst & Young (EY) | 4/5 |
| Deloitte (US) | 3.9/5 |
| PwC | 3.9/5 |
| McKinsey & Company | 3.9/5 |
| Accenture | 3.8/5 |
| Grant Thornton LLP | 3.8/5 |
| Maximus | 3.4/5 |
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Customer Service for Other Business and Consumer Services Brands
In the Business and Consumer Services industry, Ernst & Young (EY)'s Customer Service score is rated right above Visa.
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Ernst & Young (EY) as an Employer
4.3/5
Ernst & Young (EY) has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Ernst & Young (EY) scored a 21 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Ernst & Young (EY) would recommend the brand to a friend. ENPS measures how likely Ernst & Young (EY) employees would recommend working at Ernst & Young (EY) to a friend.
Net Promoter Score
21
NPS Score
| 53% | Promoters |
|---|---|
| 15% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 43% | Promoters |
|---|---|
| 28% | Passive |
| 29% | Detractors |
Global Ranking Snapshot
Ernst & Young (EY) is ranked #273 in the Global Top 100 Brands. It ranks just behind Ericsson and just ahead of Qualtrics.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
271 |  | Palantir Technologies |  | Alex Karp | Tech |
272 |  | Ericsson |  | Borje Ekholm | Business and Consumer Services |
273 | | Ernst & Young (EY) | | Carmine Di Sibio | Business and Consumer Services |
274 |  | Qualtrics |  | Zig Serafin | Tech |
275 |  | Fortinet |  | Ken Xie | Tech |
276 |  | Sprout Social |  | Justyn Howard | Tech |
277 |  | Hot Topic |  | Steve Vranes | Retail |
Business and Consumer Services Ranking Snapshot
Ernst & Young (EY) is ranked #32 in the Business and Consumer Services Industry. It ranks just behind Ericsson and just ahead of Qualtrics.
