26
NPS
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Grant Thornton LLP
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About Grant Thornton LLP's Brand
One of the world’s leading organizations of independent audit, tax and advisory firms. Among its major competitors, Grant Thornton LLP is ranked in 2nd place for NPS while Deloitte (US) is 1st, and KPMG is 3rd.
Brand at a Glance
73%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.8/5
Customer Service
Grant Thornton LLP CMO
John Harmeling
John Harmeling serves as the Chief Marketing Officer of Grant Thornton LLP. John started at Grant Thornton LLP in March of 2015. John currently resides in Charlotte, North Carolina Area.
Grant Thornton LLP Ranking
- #2 / 4 of its competitors
Grant Thornton LLP NPS
Grant Thornton LLP's Net Promoter Score (NPS) is a 26 with 54% Promoters, 18% Passives, and 28% Detractors. Net Promoter Score tracks whether Grant Thornton LLP's customers would recommend using the product based on a scale of -100 to 100.
Grant Thornton LLP Overall NPS
| 54% | Promoters |
|---|---|
| 18% | Passives |
| 28% | Detractors |
Grant Thornton LLP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 25 | Dec 2022 | 25 |
Jan 2023 27 | Jan 2023 | 27 |
Feb 2023 28 | Feb 2023 | 28 |
Mar 2023 28 | Mar 2023 | 28 |
Jun 2023 31 | Jun 2023 | 31 |
Jul 2023 29 | Jul 2023 | 29 |
Sep 2023 31 | Sep 2023 | 31 |
Oct 2023 29 | Oct 2023 | 29 |
Jan 2024 28 | Jan 2024 | 28 |
Feb 2024 26 | Feb 2024 | 26 |
Oct 2024 25 | Oct 2024 | 25 |
Dec 2025 25 | Dec 2025 | 25 |
How Other Brands Compare
Grant Thornton LLP is ranked second for NPS among its competitors. Deloitte (US) and PwC come in first and third, with Ernst & Young (EY) coming in at #4.
Grant Thornton LLP |  Deloitte (US) |  PwC |  Ernst & Young (EY) | |
| Global Ranking | #- | #154 | #184 | #273 |
| NPS | 26 | 27 | 25 | 21 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $4.87B | $129.97M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Grant Thornton LLP NPS by Gender
Female customers rated Grant Thornton LLP's NPS 46 points higher than Male customers.
Male
-75
Grant Thornton LLP's NPS was rated -75 by Male customers on Comparably.
0%
Promoters
25%
Passives
75%
Detractors
Female
-29
Grant Thornton LLP's NPS was rated -29 by Female customers on Comparably.
14%
Promoters
43%
Passives
43%
Detractors
Grant Thornton LLP NPS by Ethnicity
Grant Thornton LLP's NPS was rated -60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
Grant Thornton LLP NPS by Age
Grant Thornton LLP's NPS was rated -100 points by customers ages 31-35 on Comparably.
Grant Thornton LLP NPS by Usage
Grant Thornton LLP's NPS was rated the highest by customers who have used Grant Thornton LLP's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
Grant Thornton LLP NPS vs. Competitors
Compared to its competitors, Grant Thornton LLP's NPS is rated right above KPMG, and is preceded by Deloitte (US).
| COMPANY | NPS Score | |
|---|---|---|
| Deloitte (US) | 27 |
| Grant Thornton LLP | 26 |
 | KPMG | 25 |
| PwC | 25 |
| Ernst & Young (EY) | 21 |
Grant Thornton LLP Customer Reviews
Out of the 6 Grant Thornton LLP customer reviews 4 were positive and 2 were constructive. Grant Thornton LLP customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Grant Thornton LLP Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Grant Thornton LLP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Grant Thornton LLP Customer Loyalty Score by Gender
Male customers rated Grant Thornton LLP's Customer Loyalty score 4% higher than Female customers.
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Male
78%
Yes
Female
74%
Yes
Grant Thornton LLP Customer Loyalty Score by Ethnicity
Grant Thornton LLP's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
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64
out of 100
Caucasian
Grant Thornton LLP Customer Loyalty Score by Age
Grant Thornton LLP's Customer Loyalty score was rated 100% by customers ages 31-35 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
Grant Thornton LLP Customer Loyalty Score by Usage
Grant Thornton LLP's Customer Loyalty score was rated the highest by customers who have used Grant Thornton LLP's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Grant Thornton LLP Customer Loyalty Score by Industry
Grant Thornton LLP's Customer Loyalty score was rated 100% by Accounting industry customers.
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Grant Thornton LLP Customer Loyalty vs. Competitors
Compared to its competitors, Grant Thornton LLP's Customer Loyalty score is rated right above Deloitte (US), and is preceded by KPMG.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ernst & Young (EY) | 76% |
| KPMG | 74% |
| Grant Thornton LLP | 73% |
| Deloitte (US) | 72% |
| PwC | 68% |
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Grant Thornton LLP Product Quality
3.5/5
Grant Thornton LLP has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Grant Thornton LLP Product Information
Grant Thornton LLP’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Grant Thornton LLP's product the highest.
- Company Size
- 10,000+ Employees
Industry
Accounting
Quick Insights into Grant Thornton LLP Product Quality
Grant Thornton LLP's Product Quality score was rated highest by customers who have used Grant Thornton LLP's products/services for 1 to 2 Years, and rated lowest by customers who have used Grant Thornton LLP's products/services for Less than 1 Year.
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Ranked Grant Thornton LLP Product Quality the Highest
Ranked Grant Thornton LLP Product Quality the Lowest
Grant Thornton LLP Product Quality Score by Gender
Female customers rated Grant Thornton LLP's Product Quality score 0.3 stars higher than Male customers.
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Male
3/5
Female
3.3/5
Grant Thornton LLP Product Quality Score by Ethnicity
Grant Thornton LLP's Product Quality score was rated 2.9 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Grant Thornton LLP Product Quality Score by Age
Grant Thornton LLP's Product Quality score was rated 3 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3 | 31-35 | 3 |
Grant Thornton LLP Product Quality Score by Usage
Grant Thornton LLP's Product Quality score was rated the highest by customers who have used Grant Thornton LLP's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Grant Thornton LLP Product Quality Score by Industry
Grant Thornton LLP's Product Quality score was rated 4.1 stars by Accounting industry customers.
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Grant Thornton LLP Product Quality vs. Competitors
Compared to its competitors, Grant Thornton LLP's Product Quality score is rated right below PwC.
| COMPANY | Product Quality Score | |
|---|---|---|
| Deloitte (US) | 3.9/5 |
| Ernst & Young (EY) | 3.9/5 |
| KPMG | 3.8/5 |
| PwC | 3.8/5 |
| Grant Thornton LLP | 3.5/5 |
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Grant Thornton LLP Pricing
Grant Thornton LLP ROI & Value For Money
3.5/5
Grant Thornton LLP has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Grant Thornton LLP Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Grant Thornton LLP ROI
Grant Thornton LLP's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers who have used Grant Thornton LLP's products/services for Less than 1 Year.
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Ranked Grant Thornton LLP ROI the Highest
Ranked Grant Thornton LLP ROI the Lowest
Grant Thornton LLP ROI Score by Gender
Male customers rated Grant Thornton LLP's ROI score 0.8 stars higher than Female customers.
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Male
3.6/5
Female
2.8/5
Grant Thornton LLP ROI Score by Ethnicity
Grant Thornton LLP's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Grant Thornton LLP ROI Score by Age
Grant Thornton LLP's ROI score was rated 4 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4 | 31-35 | 4 |
Grant Thornton LLP ROI Score by Usage
Grant Thornton LLP's ROI score was rated the highest by customers who have used Grant Thornton LLP's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Grant Thornton LLP ROI Score by Industry
Grant Thornton LLP's ROI score was rated 4.4 stars by Accounting industry customers.
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Grant Thornton LLP Pricing vs. Competitors
Compared to its competitors, Grant Thornton LLP's ROI score is rated right below PwC.
| COMPANY | Pricing Score | |
|---|---|---|
| Deloitte (US) | 3.9/5 |
| KPMG | 3.8/5 |
| Ernst & Young (EY) | 3.8/5 |
| PwC | 3.7/5 |
| Grant Thornton LLP | 3.5/5 |
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Grant Thornton LLP Customer Satisfaction (CSAT)
Grant Thornton LLP Customer Satisfaction (CSAT) Score
62 / 100
Grant Thornton LLP has an overall Customer Satisfaction score of 62 rated by its users and customers.
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Very Satisfied
31%
Satisfied
31%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
7%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Grant Thornton LLP Customer Satisfaction
Grant Thornton LLP's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by customers who have used Grant Thornton LLP's products/services for Less than 1 Year.
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Ranked Grant Thornton LLP Customer Satisfaction the Highest
Ranked Grant Thornton LLP Customer Satisfaction the Lowest
Grant Thornton LLP Customer Satisfaction Score by Gender
Male customers rated Grant Thornton LLP's Customer Satisfaction score 34 points higher than Female customers.
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67 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
33 / 100
FemaleVery Satisfied | 16% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 67% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Grant Thornton LLP Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Grant Thornton LLP's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
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40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
20%
Very Dissatisfied
0%
Grant Thornton LLP Customer Satisfaction Score by Age
Grant Thornton LLP's Customer Satisfaction score was rated 67 points by customers ages 31-35 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 67% |
Grant Thornton LLP Customer Satisfaction Score by Usage
Grant Thornton LLP's Customer Satisfaction score was rated the highest by customers who have used Grant Thornton LLP's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Grant Thornton LLP Customer Satisfaction Score by Industry
Grant Thornton LLP's Customer Satisfaction score was rated 100 points by Accounting industry customers.
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}Grant Thornton LLP Customer Satisfaction vs. Competitors
Compared to its competitors, Grant Thornton LLP's Customer Satisfaction score is rated right above PwC, and is preceded by Deloitte (US).
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| KPMG | 77% |
| Ernst & Young (EY) | 74% |
| Deloitte (US) | 73% |
| Grant Thornton LLP | 62% |
| PwC | 60% |
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Grant Thornton LLP Customer Service
3.8/5
Grant Thornton LLP has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Grant Thornton LLP's Customer Service
Address
171 North Clark Street, Chicago, IL 60601
Website
http://www.grantthornton.com/
Phone Number
(312) 856-0200
Grant Thornton LLP's Social Links
Quick Insights into Grant Thornton LLP Customer Service
Grant Thornton LLP's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers who have used Grant Thornton LLP's products/services for Less than 1 Year.
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Ranked Grant Thornton LLP Customer Service the Highest
Ranked Grant Thornton LLP Customer Service the Lowest
Grant Thornton LLP Customer Service Score by Gender
Male customers rated Grant Thornton LLP's Customer Service score 0.5 stars higher than Female customers.
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Male
3.4/5
Female
2.9/5
Grant Thornton LLP Customer Service Score by Ethnicity
Grant Thornton LLP's Customer Service score was rated 3.1 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Grant Thornton LLP Customer Service Score by Age
Grant Thornton LLP's Customer Service score was rated 3.8 stars by customers ages 31-35 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.8 | 31-35 | 3.8 |
Grant Thornton LLP Customer Service Score by Usage
Grant Thornton LLP's Customer Service score was rated the highest by customers who have used Grant Thornton LLP's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Grant Thornton LLP Customer Service Score by Industry
Grant Thornton LLP's Customer Service score was rated 4.2 stars by Accounting industry customers.
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Grant Thornton LLP Customer Service vs. Competitors
Compared to its competitors, Grant Thornton LLP's Customer Service score is rated right below PwC.
| COMPANY | Customer Service Score | |
|---|---|---|
| KPMG | 4/5 |
| Ernst & Young (EY) | 4/5 |
| Deloitte (US) | 3.9/5 |
| PwC | 3.9/5 |
| Grant Thornton LLP | 3.8/5 |
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Grant Thornton LLP as an Employer
3.8/5
Grant Thornton LLP has a 3.8/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Grant Thornton LLP scored a 26 for Net Promoter Score and a 2 for Employee Net Promoter Score. NPS gauges how likely a customer of Grant Thornton LLP would recommend the brand to a friend. ENPS measures how likely Grant Thornton LLP employees would recommend working at Grant Thornton LLP to a friend.
Net Promoter Score
26
NPS Score
| 54% | Promoters |
|---|---|
| 18% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
2
eNPS Score
| 35% | Promoters |
|---|---|
| 32% | Passive |
| 33% | Detractors |
