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KPMG is
Ranked
#68
in
Business and Consumer Services Brands
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KPMG is ranked #68 in Business and Consumer Services Brands

About KPMG's Brand

KPMG is a provider of risk, financial services, business advisory, internal audit, corporate governance, tax and regulatory services for businesses. KPMG’s brand is ranked #468 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of KPMG. When compared to other organizations within the Business and Consumer Services industry, KPMG is ranked #68. Among its major competitors, KPMG is ranked in 4th place for NPS while Moss Adams LLP is 1st, and Deloitte (US) is 2nd. Overall, KPMG has a neutral social sentiment, when analyzing social media channels and online mentions.

Brand at a Glance

76%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4.1/5
Customer Service

KPMG Ranking

KPMG NPS

KPMG's Net Promoter Score (NPS) is a 31 with 56% Promoters, 19% Passives, and 25% Detractors. Net Promoter Score tracks whether KPMG's customers would recommend using the product based on a scale of -100 to 100.

KPMG Overall NPS

31
NPS
56%Promoters
19%Passives
25%Detractors
KPMG Overall NPS

KPMG NPS Trend

-100
-50
0
50
100
Aug 2021
27
Aug 202127
Sep 2021
24
Sep 202124
Oct 2021
25
Oct 202125
Nov 2021
25
Nov 202125
Dec 2021
25
Dec 202125
Jan 2022
28
Jan 202228
Feb 2022
28
Feb 202228
Mar 2022
28
Mar 202228
Apr 2022
29
Apr 202229
May 2022
29
May 202229
Jun 2022
31
Jun 202231
Jul 2022
31
Jul 202231

How Other Brands Compare

KPMG is ranked second for NPS among its competitors. Deloitte (US) and PwC come in first and third, with Accenture (US) coming in at #4.

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KPMG's Logo
KPMG
Accenture (US) Logo
Accenture (US)
Deloitte (US) Logo
Deloitte (US)
PwC's Logo
PwC
Global Ranking#468#124#154#184
NPS31213724
Social Sentiment Calculated by analyzing social media and other online mentionsNeutral-NeutralNeutral
Valuation Updated every 24 hours for public companies-$168.12B$4.87B$129.97M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

KPMG NPS by Gender

Male customers rated KPMG's NPS 3 points higher than Female customers.

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Male

46

KPMG's NPS was rated 46 by Male customers on Comparably.

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62%
Promoters
22%
Passives
16%
Detractors

Female

43

KPMG's NPS was rated 43 by Female customers on Comparably.

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62%
Promoters
19%
Passives
19%
Detractors

KPMG NPS by Ethnicity

KPMG's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of KPMG.
-100
-50
0
50
100
Caucasian
14
Caucasian14
African American/Black
25
African American/Black25
Asian or Pacific Islander
46
Asian or Pacific Islander46
Other
67
Other67

KPMG NPS by Age

KPMG's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of KPMG.
0
20
40
60
80
100
Promoters
72%
Passives
17%
Detractors
11%
18-2572%17%11%
Promoters
57%
Passives
22%
Detractors
21%
26-3057%22%21%
Promoters
56%
Passives
33%
Detractors
11%
31-3556%33%11%
Promoters
86%
Passives
0%
Detractors
14%
36-4086%0%14%
Promoters
0%
Passives
33%
Detractors
67%
41-450%33%67%
Promoters
25%
Passives
25%
Detractors
50%
46-5025%25%50%
Promoters
50%
Passives
33%
Detractors
17%
51-5550%33%17%

KPMG NPS by Usage

KPMG's NPS was rated the highest by customers who have used KPMG's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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-100
-50
0
50
100
Less than 1 Year
61
Less than 1 Year61
1 to 2 Years
37
1 to 2 Years37
2 to 5 Years
39
2 to 5 Years39
5 to 10 Years
12
5 to 10 Years12
Over 10 Years
50
Over 10 Years50

KPMG NPS vs. Competitors

Compared to its competitors, KPMG's NPS is rated right above Ernst & Young (EY), and is preceded by Grant Thornton LLP.

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KPMG NPS vs Companies in Business and Consumer Services

In the Business and Consumer Services industry, KPMG's NPS is rated right above USAA, and is preceded by Bloomberg.

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KPMG Customer Reviews

Out of the 16 KPMG customer reviews 12 were positive and 4 were constructive. KPMG customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What can this brand most improve?
Value for money. That is it for now.
Review from New York, NY / Female / African American/Black / 26-30
What can this brand most improve?
Spend more time scoping the projects up front
Review from New York, NY / Male / Caucasian / 31-35
What do you value most about this brand?
good valuable brand i like it
Review from New York, NY / Female / Other / 26-30
What do you value most about this brand?
Loyalty and consistency and high quality
Review from New York, NY / Male / African American/Black / 26-30
What do you value most about this brand?
Experience and knowledge. Great service.
Review from New York, NY / Male / Caucasian / 51-55

KPMG Customer Loyalty

76%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

76% of KPMG users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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76
76%
24
24%
KPMG Customer Loyalty

KPMG Customer Loyalty Score by Gender

Female customers rated KPMG's Customer Loyalty score 1% higher than Male customers.

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Male
81%
Yes
Female
82%
Yes

KPMG Customer Loyalty Score by Ethnicity

KPMG's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

% who answered "Yes"

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70
out of 100
Caucasian
85
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
90
out of 100
Other

KPMG Customer Loyalty Score by Age

KPMG's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.

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0
20%
40%
60%
80%
100%
18-25
75%
18-2575%
26-30
79%
26-3079%
31-35
80%
31-3580%
36-40
100%
36-40100%
41-45
40%
41-4540%
46-50
78%
46-5078%
51-55
85%
51-5585%

KPMG Customer Loyalty Score by Usage

KPMG's Customer Loyalty score was rated the highest by customers who have used KPMG's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
68%
1 to 2 Years
100%
2 to 5 Years
86%
5 to 10 Years
66%
Over 10 Years
100%

KPMG Customer Loyalty Score by Industry

KPMG's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech
79%
Accounting
88%
Architecture and Planning
78%
Banking and Financial Services
82%
Healthcare, Hospitals and Medicine
78%

KPMG Customer Loyalty vs. Competitors

Compared to its competitors, KPMG's Customer Loyalty score is rated right above Grant Thornton LLP, and is preceded by Ernst & Young (EY).

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Customer Loyalty for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, KPMG's Customer Loyalty score is rated right above FedEx, and is preceded by Bloomberg.

COMPANYCustomer Loyalty Score
USAA92%
Visa88%
T-Mobile83%
Verizon83%
Bloomberg79%
KPMG76%
FedEx75%
Allstate74%
Accenture (US)71%

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KPMG Product Quality

4/5

KPMG has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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KPMG Product Information

KPMG’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated KPMG's product the highest. Reviewers from the Tech industry rated KPMG the lowest at 3.4.

Website
https://home.kpmg.com/us/en/home.html
Company Size
10,000+ Employees

Industry

Professional Services

Quick Insights into KPMG Product Quality

KPMG's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers ages 41-45.

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Ranked KPMG Product Quality the Highest

Banking and Financial Services
5
36-40
4.7
2 to 5 Years
4.5

Ranked KPMG Product Quality the Lowest

5 to 10 Years
3.6
Tech
3.4
41-45
2.8

KPMG Product Quality Score by Gender

Male customers rated KPMG's Product Quality score 0.1 stars higher than Female customers.

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Male

4.3/5

Female

4.2/5

KPMG Product Quality Score by Ethnicity

KPMG's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

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0
1
2
3
4
5
Caucasian
3.9
Caucasian3.9
African American/Black
4.4
African American/Black4.4
Asian or Pacific Islander
4.3
Asian or Pacific Islander4.3
Other
4.3
Other4.3

KPMG Product Quality Score by Age

KPMG's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.

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0
1
2
3
4
5
18-25
4.2
18-254.2
26-30
4.3
26-304.3
31-35
4.3
31-354.3
36-40
4.7
36-404.7
41-45
2.8
41-452.8
46-50
3.9
46-503.9
51-55
4.1
51-554.1

KPMG Product Quality Score by Usage

KPMG's Product Quality score was rated the highest by customers who have used KPMG's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
4.2
1 to 2 Years
4.4
2 to 5 Years
4.5
5 to 10 Years
3.6
Over 10 Years
4.1

KPMG Product Quality Score by Industry

KPMG's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.

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Tech
3.4
Accounting
4.7
Architecture and Planning
4.1
Banking and Financial Services
5
Healthcare, Hospitals and Medicine
3.7

KPMG Product Quality vs. Competitors

Compared to its competitors, KPMG's Product Quality score is rated right above Ernst & Young (EY), and is preceded by Deloitte (US).

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Product Quality for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, KPMG's Product Quality score is rated right above FedEx, and is preceded by Bloomberg.

COMPANYProduct Quality Score
Visa4.2/5
Bloomberg4.1/5
KPMG4/5
FedEx3.8/5
USAA3.8/5
Accenture (US)3.7/5
Verizon3.7/5
T-Mobile3.4/5
Allstate3.1/5

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KPMG Pricing

KPMG ROI & Value For Money

3.9/5

KPMG has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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KPMG Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Architecture and Planning industry think that they had the lowest ROI from KPMG.

Quick Insights into KPMG ROI

KPMG's ROI score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers ages 41-45.

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Ranked KPMG ROI the Highest

Banking and Financial Services
4.8
18-25
4.4
Other
4.4

Ranked KPMG ROI the Lowest

5 to 10 Years
3.4
Architecture and Planning
3.4
41-45
2

KPMG ROI Score by Gender

KPMG's ROI score was rated 4.1 by both Female and Male customers on Comparably.

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Male

4.1/5

Female

4.1/5

KPMG ROI Score by Ethnicity

KPMG's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.

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0
1
2
3
4
5
Caucasian
3.7
Caucasian3.7
African American/Black
4.1
African American/Black4.1
Asian or Pacific Islander
4.2
Asian or Pacific Islander4.2
Other
4.4
Other4.4

KPMG ROI Score by Age

KPMG's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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0
1
2
3
4
5
18-25
4.4
18-254.4
26-30
4
26-304
31-35
4.3
31-354.3
36-40
4.3
36-404.3
41-45
2
41-452
46-50
3.1
46-503.1
51-55
4.1
51-554.1

KPMG ROI Score by Usage

KPMG's ROI score was rated the highest by customers who have used KPMG's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
4.3
1 to 2 Years
4
2 to 5 Years
4.1
5 to 10 Years
3.4
Over 10 Years
4.2

KPMG ROI Score by Industry

KPMG's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Architecture and Planning industry customers.

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Tech
3.7
Accounting
4.5
Architecture and Planning
3.4
Banking and Financial Services
4.8
Healthcare, Hospitals and Medicine
3.7

KPMG Pricing vs. Competitors

Compared to its competitors, KPMG's ROI score is rated right above Ernst & Young (EY), and is preceded by Deloitte (US).

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ROI for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, KPMG's ROI score is rated right above Bloomberg, and is preceded by Visa.

COMPANYPricing Score
Visa4.1/5
KPMG3.9/5
Bloomberg3.9/5
USAA3.6/5
FedEx3.6/5
Verizon3.5/5
Accenture (US)3.5/5
T-Mobile3.3/5
Allstate3/5

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KPMG Customer Satisfaction (CSAT)

KPMG Customer Satisfaction (CSAT) Score

78 / 100

KPMG has an overall Customer Satisfaction score of 78 rated by its users and customers.

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Very Satisfied39%
Satisfied39%
Neither Satisfied nor Dissatisfied13%
Dissatisfied4%
Very Dissatisfied5%
Very Satisfied
39%
Satisfied
39%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
4%
Very Dissatisfied
5%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into KPMG Customer Satisfaction

KPMG's Customer Satisfaction score was rated highest by customers who have used KPMG's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.

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Ranked KPMG Customer Satisfaction the Highest

1 to 2 Years
100%
36-40
100%
Architecture and Planning
100%

Ranked KPMG Customer Satisfaction the Lowest

31-35
71%
Caucasian
67%
Tech
60%

KPMG Customer Satisfaction Score by Gender

Male customers rated KPMG's Customer Satisfaction score 8 points higher than Female customers.

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88 / 100
Male
Very Satisfied
48%
Satisfied
40%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
4%
80 / 100
Female
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
7%
Very Dissatisfied
0%

KPMG Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

KPMG's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.

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67 / 100
Very Satisfied42%
Satisfied25%
Neither Satisfied nor Dissatisfied17%
Dissatisfied8%
Very Dissatisfied8%
Very Satisfied
42%
Satisfied
25%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
8%
Very Dissatisfied
8%

CSAT according to African American/Black

KPMG's Customer Satisfaction (CSAT) score was rated 91% according to African American/Black users and customers.

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91 / 100
Very Satisfied27%
Satisfied64%
Neither Satisfied nor Dissatisfied9%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
27%
Satisfied
64%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Asian or Pacific Islander

KPMG's Customer Satisfaction (CSAT) score was rated 89% according to Asian or Pacific Islander users and customers.

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89 / 100
Very Satisfied56%
Satisfied33%
Neither Satisfied nor Dissatisfied11%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
56%
Satisfied
33%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Other

KPMG's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.

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100 / 100
Very Satisfied71%
Satisfied29%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
71%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

KPMG Customer Satisfaction Score by Age

KPMG's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.

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0
20
40
60
80
100
18-25 CSAT Score
82%
Very Satisfied
55%
Satisfied
27%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
9%
18-2582%
26-30 CSAT Score
90%
Very Satisfied
50%
Satisfied
40%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
0%
26-3090%
31-35 CSAT Score
71%
Very Satisfied
29%
Satisfied
42%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
0%
Very Dissatisfied
0%
31-3571%
36-40 CSAT Score
100%
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
36-40100%
51-55 CSAT Score
80%
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%
51-5580%

KPMG Customer Satisfaction Score by Usage

KPMG's Customer Satisfaction score was rated the highest by customers who have used KPMG's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
72
1 to 2 Years
100
2 to 5 Years
100
5 to 10 Years
72
Over 10 Years
75

KPMG Customer Satisfaction Score by Industry

KPMG's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Tech industry customers.

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Tech
60
Accounting
94
Architecture and Planning
100

KPMG Customer Satisfaction vs. Competitors

Compared to its competitors, KPMG's Customer Satisfaction score is rated right above Ernst & Young (EY), and is preceded by Moss Adams LLP.

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KPMG's Logo
VS
Deloitte (US) Logo
McKinsey & Company's Logo
Moss Adams LLP's Logo
Ernst & Young (EY) Logo
Accenture (US) Logo
Bain & Company's Logo
Grant Thornton LLP's Logo
PwC's Logo
Maximus' Logo

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Customer Satisfaction for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, KPMG's Customer Satisfaction score is rated right above Accenture (US), and is preceded by Bloomberg.

COMPANYCustomer Satisfaction (CSAT) Score
Visa84%
Bloomberg83%
KPMG78%
Accenture (US)77%
FedEx74%
Verizon68%
T-Mobile59%
Allstate56%
USAA35%

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KPMG's Logo
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Bloomberg's Logo
Accenture (US) Logo
FedEx's Logo
Verizon's Logo
T-Mobile's Logo
Allstate's Logo
USAA's Logo

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KPMG Customer Service

4.1/5

KPMG has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.

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About KPMG's Customer Service

Address

345 Park Avenue, New York City, NY 10154


Website

https://home.kpmg.com/us/en/home.html


Phone Number

31-20-656-7890

Quick Insights into KPMG Customer Service

KPMG's Customer Service score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers ages 41-45.

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Ranked KPMG Customer Service the Highest

Banking and Financial Services
4.8
18-25
4.6
Asian or Pacific Islander
4.6

Ranked KPMG Customer Service the Lowest

Tech
3.6
5 to 10 Years
3.5
41-45
2.1

KPMG Customer Service Score by Gender

Male customers rated KPMG's Customer Service score 0.1 stars higher than Female customers.

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Male

4.2/5

Female

4.1/5

KPMG Customer Service Score by Ethnicity

KPMG's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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0
20
40
60
80
100
Caucasian
3.7
Caucasian3.7
African American/Black
4
African American/Black4
Asian or Pacific Islander
4.6
Asian or Pacific Islander4.6
Other
4.3
Other4.3

KPMG Customer Service Score by Age

KPMG's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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0
20
40
60
80
100
18-25
4.6
18-254.6
26-30
4
26-304
31-35
4.3
31-354.3
36-40
4.4
36-404.4
41-45
2.1
41-452.1
46-50
3.2
46-503.2
51-55
3.8
51-553.8

KPMG Customer Service Score by Usage

KPMG's Customer Service score was rated the highest by customers who have used KPMG's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
4.4
1 to 2 Years
4.3
2 to 5 Years
4.1
5 to 10 Years
3.5
Over 10 Years
3.9

KPMG Customer Service Score by Industry

KPMG's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.

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Tech
3.6
Accounting
4.5
Architecture and Planning
4.4
Banking and Financial Services
4.8
Healthcare, Hospitals and Medicine
3.9

KPMG Customer Service vs. Competitors

Compared to its competitors, KPMG's Customer Service score is rated right above Ernst & Young (EY), and is preceded by Deloitte (US).

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KPMG's Logo
VS
Moss Adams LLP's Logo
Deloitte (US) Logo
Ernst & Young (EY) Logo
Grant Thornton LLP's Logo
PwC's Logo
McKinsey & Company's Logo
Bain & Company's Logo
Accenture (US) Logo
Maximus' Logo

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Customer Service for Other Business and Consumer Services Brands

In the Business and Consumer Services industry, KPMG's Customer Service score is rated right above Bloomberg, and is preceded by Visa.

COMPANYCustomer Service Score
Visa4.1/5
KPMG4.1/5
Bloomberg4/5
Accenture (US)3.8/5
USAA3.7/5
FedEx3.7/5
Verizon3.6/5
T-Mobile3.3/5
Allstate3.1/5

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KPMG's Logo
VS
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Bloomberg's Logo
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USAA's Logo
FedEx's Logo
Verizon's Logo
T-Mobile's Logo
Allstate's Logo

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KPMG as an Employer

3.7/5

KPMG has a 3.7/5 stars for its overall company culture rated by their employees

  KPMG CEO
top
20%
CEO of KPMG

In the Top 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

KPMG scored a 31 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of KPMG would recommend the brand to a friend. ENPS measures how likely KPMG employees would recommend working at KPMG to a friend.

Net Promoter Score

31
NPS Score
56%Promoters
19%Passive
25%Detractors

Employee Net Promoter Score

8
eNPS Score
42%Promoters
24%Passive
34%Detractors

Global Ranking Snapshot

KPMG is ranked #468 in the Global Top 100 Brands. It ranks just behind Smartsheet and just ahead of West Marine.

RANKCOMPANYCEOINDUSTRY
466
The North Face  The North Face CEO
Todd Spaletto
Fashion and Beauty
467
Smartsheet  Smartsheet CEO
Mark Mader
Tech
468
KPMG  KPMG CEO
Bill Thomas
Business and Consumer Services
469
West Marine  West Marine CEO
Ken Seipel
Retail
470
Georgia-Pacific  Georgia-Pacific CEO
Christian Fischer
Energy and Manufacturing
471
Phillips66  Phillips66 CEO
Greg Garland
Energy and Manufacturing
472
Constellation Brands  Constellation Brands CEO
Rob Sands
Food and Beverages

Business and Consumer Services Ranking Snapshot

KPMG is ranked #68 in the Business and Consumer Services Industry. It ranks just behind Blackbaud and just ahead of Seagate Technology.

RANKCOMPANYLocation
66
Vista
Waltham, MA
67
Blackbaud
Charleston, SC
68
KPMG
New York City, NY
69
Seagate Technology
Cupertino, CA
70
Gartner
Stamford, CT
71
United Rentals
Stamford, CT
72
Pampered Chef
Addison, IL