Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Phillips66 is

Ranked

#35

Energy and Manufacturing Brands

Brand Page

Phillips66

Marketing or Exec? Claim Your Free Account

Phillips66

Rate this Brand

Phillips66 is ranked #35 in Energy and Manufacturing Brands

About Phillips66 Brand

Energy manufacturing and logistics company Phillips66’s brand is ranked #471 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Phillips66. When compared to other organizations within the Energy and Manufacturing industry, Phillips66 is ranked #35. Among its major competitors, Phillips66 is ranked in 3rd place for NPS while ConocoPhillips is 1st, and Chevron Corporation is 2nd.Their current market cap is $35.95B

Brand at a Glance

74%

Customer Loyalty

3.6/5

Product Quality

3.6/5

Pricing

3.6/5

Customer Service

Phillips66 Ranking

Phillips66 NPS

Phillips66's Net Promoter Score (NPS) is a 28 with 56% Promoters, 16% Passives, and 28% Detractors. Net Promoter Score tracks whether Phillips66's customers would recommend using the product based on a scale of -100 to 100.

Phillips66 Overall NPS

NPS

56%	Promoters
16%	Passives
28%	Detractors

Phillips66 NPS Trend

-100

-50

100

Summary	Date	Score
Sep 2023 35	Sep 2023	35
Nov 2023 30	Nov 2023	30
Jan 2024 32	Jan 2024	32
Feb 2024 33	Feb 2024	33
Apr 2024 36	Apr 2024	36
Aug 2024 36	Aug 2024	36
Jan 2025 38	Jan 2025	38
Feb 2025 37	Feb 2025	37
Mar 2025 33	Mar 2025	33
Apr 2025 26	Apr 2025	26
Oct 2025 27	Oct 2025	27
Jan 2026 27	Jan 2026	27

How Other Brands Compare

Phillips66 is ranked third for NPS among its competitors. ConocoPhillips and Chevron Corporation come in first and second, with CITGO coming in at #4. Among those competitors, it is the lowest valued company behind Chevron Corporation.

	Phillips66	Chevron Corporation	ConocoPhillips	CITGO
Global Ranking	#471	#159	#-	#-
NPS	28	30	40	19
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	$35.95B	$200.43B	$70.60B	$65.60B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Phillips66 NPS by Gender

Female customers rated Phillips66's NPS 10 points higher than Male customers.

Male

-10

Phillips66's NPS was rated -10 by Male customers on Comparably.

40%

Promoters

10%

Passives

50%

Detractors

Female

Phillips66's NPS was rated by Female customers on Comparably.

40%

Promoters

20%

Passives

40%

Detractors

Phillips66 NPS by Ethnicity

Phillips66's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -17	Caucasian	-17
African American/Black -51	African American/Black	-51

Phillips66 NPS by Age

Phillips66's NPS was rated -34 points by customers ages 31-35 and customers ages 36-40 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

31-35

33%

67%

36-40

33%

67%

Phillips66 NPS by Usage

Phillips66's NPS was rated the highest by customers who have used Phillips66's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 0	Less than 1 Year	0
Over 10 Years 20	Over 10 Years	20

Phillips66 NPS vs. Competitors

Compared to its competitors, Phillips66's NPS is rated right above CITGO, and is preceded by Chevron Corporation.

COMPANY		NPS Score
	ConocoPhillips	40
	Chevron Corporation	30
	Phillips66	28
	CITGO	19
	AVFUEL CORPORATION	N/A
	Marathon Petroleum	-10
	HollyFrontier Corporation	-28

Phillips66 NPS vs Companies in Energy and Manufacturing

In the Energy and Manufacturing industry, Phillips66's NPS is rated right above 3M, and is preceded by Tesla.

COMPANY		NPS Score
	Toyota	43
	Mercedes-Benz USA	39
	Honda	37
	Audi	34
	Tesla	29
	Phillips66	28
	3M	22
	Stanley Black & Decker	22
	Ford Motor Company	13

Phillips66 Customer Reviews

Out of the 3 Phillips66 customer reviews 0 were positive and 3 were constructive. Phillips66 customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.

Phillips66 Customer Loyalty

74%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

74% of Phillips66 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

74%

26%

Phillips66 Customer Loyalty Score by Gender

Male customers rated Phillips66's Customer Loyalty score 16% higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Phillips66.

Male

80%

Yes

Female

64%

Yes

Phillips66 Customer Loyalty Score by Ethnicity

Phillips66's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Phillips66.

out of 100

Caucasian

out of 100

African American/Black

Phillips66 Customer Loyalty Score by Age

Phillips66's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Phillips66.

20%

40%

60%

80%

100%

Summary	Age	Score
31-35 70%	31-35	70%
36-40 40%	36-40	40%

Phillips66 Customer Loyalty Score by Usage

Phillips66's Customer Loyalty score was rated the highest by customers who have used Phillips66's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	82%
Over 10 Years	64%

Phillips66 Customer Loyalty Score by Industry

Phillips66's Customer Loyalty score was rated 100% by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	100%

Phillips66 Customer Loyalty vs. Competitors

Compared to its competitors, Phillips66's Customer Loyalty score is rated right above HollyFrontier Corporation, and is preceded by Chevron Corporation.

COMPANY		Customer Loyalty Score
	ConocoPhillips	83%
	Chevron Corporation	76%
	Phillips66	74%
	HollyFrontier Corporation	72%
	CITGO	69%
	Marathon Petroleum	69%
	AVFUEL CORPORATION	N/A

Unlock Phillips66 Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Phillips66 Customer Loyalty vs. Competitors data and gain insights into your customers today.

Customer Loyalty for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Phillips66's Customer Loyalty score is rated right below Tesla.

COMPANY		Customer Loyalty Score
	Honda	86%
	Audi	84%
	Mercedes-Benz USA	84%
	Toyota	83%
	Stanley Black & Decker	82%
	3M	80%
	Ford Motor Company	80%
	Tesla	77%
	Phillips66	74%

Unlock Phillips66 Customer Loyalty vs. Companies in Energy and Manufacturing Data

Sign Up for Brand Profile PRO to get the full Phillips66 Customer Loyalty vs. Companies in Energy and Manufacturing data and gain insights into your customers today.

Phillips66 Product Quality

3.6/5

Phillips66 has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.

Sign Up to unlock Phillips66 overall Product Quality score rated by its users and customers.

Phillips66 Product Information

Phillips66’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Phillips66's product the highest.

Website: http://www.phillips66.com/

Company Size: 10,000+ Employees

Industry

Energy

Manufacturing

Quick Insights into Phillips66 Product Quality

Phillips66's Product Quality score was rated highest by customers ages 36-40, and rated lowest by Caucasian customers.

Sign Up to unlock insights into how customers have ranked Phillips66 Product Quality.

Ranked Phillips66 Product Quality the Highest

36-40	3.8
Less than 1 Year	3.6
African American/Black	3.4

Ranked Phillips66 Product Quality the Lowest

31-35	3.3
Female	3.1
Caucasian	2.8

Phillips66 Product Quality Score by Gender

Male customers rated Phillips66's Product Quality score 0.3 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Phillips66.

Male

3.4/5

Female

3.1/5

Phillips66 Product Quality Score by Ethnicity

Phillips66's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Phillips66.

Summary	Ethnicity	Score
Caucasian 2.8	Caucasian	2.8
African American/Black 3.4	African American/Black	3.4

Phillips66 Product Quality Score by Age

Phillips66's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Phillips66.

Summary	Age	Score
31-35 3.3	31-35	3.3
36-40 3.8	36-40	3.8

Phillips66 Product Quality Score by Usage

Phillips66's Product Quality score was rated 3.6 stars by customers who have used Phillips66's products/services for Less than 1 Year, and by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	3.6
Over 10 Years	3.6

Phillips66 Product Quality Score by Industry

Phillips66's Product Quality score was rated 2.6 stars by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	2.6

Phillips66 Product Quality vs. Competitors

Compared to its competitors, Phillips66's Product Quality score is rated right above Marathon Petroleum, and is preceded by Chevron Corporation.

COMPANY		Product Quality Score
	ConocoPhillips	3.9/5
	CITGO	3.9/5
	Chevron Corporation	3.9/5
	Phillips66	3.6/5
	Marathon Petroleum	3.1/5
	HollyFrontier Corporation	3/5
	AVFUEL CORPORATION	N/A

Unlock Phillips66 Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Phillips66 Product Quality vs. Competitors data and gain insights into your customers today.

Product Quality for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Phillips66's Product Quality score is rated right above Ford Motor Company, and is preceded by Stanley Black & Decker.

COMPANY		Product Quality Score
	Mercedes-Benz USA	4.2/5
	Honda	4.1/5
	Toyota	4.1/5
	Tesla	3.9/5
	3M	3.9/5
	Audi	3.9/5
	Stanley Black & Decker	3.8/5
	Phillips66	3.6/5
	Ford Motor Company	3.5/5

Unlock Phillips66 Product Quality vs. Companies in Energy and Manufacturing Data

Sign Up for Brand Profile PRO to get the full Phillips66 Product Quality vs. Companies in Energy and Manufacturing data and gain insights into your customers today.

Phillips66 Pricing

Phillips66 ROI & Value For Money

3.6/5

Phillips66 has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

Sign Up to unlock Phillips66 overall ROI score rated by its users and customers.

Phillips66 Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Phillips66 ROI

Phillips66's ROI score was rated highest by customers who have used Phillips66's products/services for Less than 1 Year, and rated lowest by Caucasian customers.

Sign Up to unlock insights into how customers have ranked Phillips66 ROI score.

Ranked Phillips66 ROI the Highest

Less than 1 Year	3.9
36-40	3.8
African American/Black	3.5

Ranked Phillips66 ROI the Lowest

Male	3.4
31-35	3.1
Caucasian	2.9

Phillips66 ROI Score by Gender

Phillips66's ROI score was rated 3.4 by both Female and Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Phillips66.

Male

3.4/5

Female

3.4/5

Phillips66 ROI Score by Ethnicity

Phillips66's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Phillips66.

Summary	Ethnicity	Score
Caucasian 2.9	Caucasian	2.9
African American/Black 3.5	African American/Black	3.5

Phillips66 ROI Score by Age

Phillips66's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Phillips66.

Summary	Age	Score
31-35 3.1	31-35	3.1
36-40 3.8	36-40	3.8

Phillips66 ROI Score by Usage

Phillips66's ROI score was rated the highest by customers who have used Phillips66's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year	3.9
Over 10 Years	3.8

Phillips66 ROI Score by Industry

Phillips66's ROI score was rated 2.6 stars by Tech industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	2.6

Phillips66 Pricing vs. Competitors

Compared to its competitors, Phillips66's ROI score is rated right above CITGO, and is preceded by HollyFrontier Corporation.

COMPANY		Pricing Score
	ConocoPhillips	4.3/5
	Chevron Corporation	3.7/5
	HollyFrontier Corporation	3.7/5
	Phillips66	3.6/5
	CITGO	3.4/5
	Marathon Petroleum	3/5
	AVFUEL CORPORATION	N/A

Unlock Phillips66 ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Phillips66 ROI vs. Competitors data and gain insights into your customers today.

ROI for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Phillips66's ROI score is rated right above Ford Motor Company, and is preceded by Stanley Black & Decker.

COMPANY		Pricing Score
	Toyota	4/5
	Mercedes-Benz USA	4/5
	Honda	3.9/5
	Tesla	3.9/5
	3M	3.8/5
	Audi	3.8/5
	Stanley Black & Decker	3.7/5
	Phillips66	3.6/5
	Ford Motor Company	3.4/5

Unlock Phillips66 ROI vs. Companies in Energy and Manufacturing Data

Sign Up for Brand Profile PRO to get the full Phillips66 ROI vs. Companies in Energy and Manufacturing data and gain insights into your customers today.

Phillips66 Customer Satisfaction (CSAT)

Phillips66 Customer Satisfaction (CSAT) Score

58 / 100

Phillips66 has an overall Customer Satisfaction score of 58 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	32%
Satisfied	26%
Neither Satisfied nor Dissatisfied	26%
Dissatisfied	0%
Very Dissatisfied	16%

Very Satisfied

32%

Satisfied

26%

Neither Satisfied nor Dissatisfied

26%

Dissatisfied

Very Dissatisfied

16%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Phillips66 Customer Satisfaction

Phillips66's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by Female customers.

Sign Up to unlock insights into how customers have ranked Phillips66 Customer Satisfaction.

Ranked Phillips66 Customer Satisfaction the Highest

31-35	67%
Male	67%
Over 10 Years	67%

Ranked Phillips66 Customer Satisfaction the Lowest

Less than 1 Year	60%
Caucasian	50%
Female	40%

Phillips66 Customer Satisfaction Score by Gender

Male customers rated Phillips66's Customer Satisfaction score 27 points higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Phillips66.

67 / 100

Male

	Very Satisfied	22%
	Satisfied	45%
	Neither Satisfied nor Dissatisfied	22%
	Dissatisfied	0%
	Very Dissatisfied	11%

40 / 100

Female

	Very Satisfied	20%
	Satisfied	20%
	Neither Satisfied nor Dissatisfied	40%
	Dissatisfied	0%
	Very Dissatisfied	20%

Phillips66 Customer Satisfaction Score by Ethnicity

Caucasian
50%
African American/Black
50%

CSAT according to Caucasian

Phillips66 Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Phillips66.

50 / 100

Very Satisfied	0%
Satisfied	50%
Neither Satisfied nor Dissatisfied	17%
Dissatisfied	0%
Very Dissatisfied	33%

Very Satisfied

Satisfied

50%

Neither Satisfied nor Dissatisfied

17%

Dissatisfied

Very Dissatisfied

33%

CSAT according to African American/Black

Phillips66 Customer Satisfaction (CSAT) score was rated 50% according to African American/Black users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Phillips66.

50 / 100

Very Satisfied	33%
Satisfied	17%
Neither Satisfied nor Dissatisfied	50%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

33%

Satisfied

17%

Neither Satisfied nor Dissatisfied

50%

Dissatisfied

Very Dissatisfied

Phillips66 Customer Satisfaction Score by Age

Phillips66's Customer Satisfaction score was rated 67 points by customers ages 31-35 and customers ages 36-40 on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Phillips66.

100

Breakdown

Age

Score

31-35

67%

36-40

67%

Phillips66 Customer Satisfaction Score by Usage

Phillips66's Customer Satisfaction score was rated the highest by customers who have used Phillips66's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year	60
Over 10 Years	67

Phillips66 Customer Satisfaction Score by Industry

Phillips66's Customer Satisfaction score was rated 34 points by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "Phillips66 Customer Satisfaction Score by Industry",
	"text": "Phillips66's Customer Satisfaction score was rated 34 points by Tech industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 34,
			"stars": 0,
			"csatScore": 34,
			"text": "Phillips66's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 34
		}
	]
}

Tech	34

Phillips66 Customer Satisfaction vs. Competitors

Compared to its competitors, Phillips66's Customer Satisfaction score is rated right above Marathon Petroleum, and is preceded by Chevron Corporation.

COMPANY		Customer Satisfaction (CSAT) Score
	CITGO	82%
	ConocoPhillips	81%
	Chevron Corporation	69%
	Phillips66	58%
	Marathon Petroleum	56%
	HollyFrontier Corporation	43%
	AVFUEL CORPORATION	0%

Unlock Phillips66 Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Phillips66 Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Customer Satisfaction for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Phillips66's Customer Satisfaction score is rated right below Ford Motor Company.

COMPANY		Customer Satisfaction (CSAT) Score
	Toyota	82%
	Honda	81%
	Mercedes-Benz USA	80%
	3M	75%
	Tesla	74%
	Audi	74%
	Stanley Black & Decker	70%
	Ford Motor Company	61%
	Phillips66	58%

Unlock Phillips66 Customer Satisfaction vs. Companies in Energy and Manufacturing Data

Sign Up for Brand Profile PRO to get the full Phillips66 Customer Satisfaction vs. Companies in Energy and Manufacturing data and gain insights into your customers today.

Phillips66 Customer Service

3.6/5

Phillips66 has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

Sign Up to unlock Phillips66 overall Customer Service score rated by its users and customers.

About Phillips66's Customer Service

Address

P.O. Box 4428, Houston, TX 77210

Website

http://www.phillips66.com/

Phone Number

281-293-6600

Quick Insights into Phillips66 Customer Service

Phillips66's Customer Service score was rated highest by customers who have used Phillips66's products/services for Over 10 Years, and rated lowest by Caucasian customers.

Sign Up to unlock insights into how customers have ranked Phillips66 Customer Service score.

Ranked Phillips66 Customer Service the Highest

Over 10 Years	4.3
31-35	4.1
Female	3.5

Ranked Phillips66 Customer Service the Lowest

36-40	3.6
Male	3.4
Caucasian	3.1

Phillips66 Customer Service Score by Gender

Female customers rated Phillips66's Customer Service score 0.1 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Phillips66.

Male

3.4/5

Female

3.5/5

Phillips66 Customer Service Score by Ethnicity

Phillips66's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Phillips66.

100

Summary	Ethnicity	Customer Service Score
Caucasian 3.1	Caucasian	3.1
African American/Black 3.4	African American/Black	3.4

Phillips66 Customer Service Score by Age

Phillips66's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Phillips66.

100

Summary	Age	Customer Service Score
31-35 4.1	31-35	4.1
36-40 3.6	36-40	3.6

Phillips66 Customer Service Score by Usage

Phillips66's Customer Service score was rated the highest by customers who have used Phillips66's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year	3.8
Over 10 Years	4.3

Phillips66 Customer Service Score by Industry

Phillips66's Customer Service score was rated 2.6 stars by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	2.6

Phillips66 Customer Service vs. Competitors

Compared to its competitors, Phillips66's Customer Service score is rated right above HollyFrontier Corporation, and is preceded by Chevron Corporation.

COMPANY		Customer Service Score
	ConocoPhillips	4.3/5
	Chevron Corporation	3.7/5
	Phillips66	3.6/5
	HollyFrontier Corporation	3.5/5
	CITGO	3.5/5
	Marathon Petroleum	3.2/5
	AVFUEL CORPORATION	N/A

Unlock Phillips66 Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Phillips66 Customer Service vs. Competitors data and gain insights into your customers today.

Customer Service for Other Energy and Manufacturing Brands

In the Energy and Manufacturing industry, Phillips66's Customer Service score is rated right above Ford Motor Company, and is preceded by 3M.

COMPANY		Customer Service Score
	Mercedes-Benz USA	4.1/5
	Toyota	4/5
	Honda	4/5
	Tesla	3.8/5
	Audi	3.8/5
	Stanley Black & Decker	3.8/5
	3M	3.8/5
	Phillips66	3.6/5
	Ford Motor Company	3.4/5

Unlock Phillips66 Customer Service vs. Companies in Energy and Manufacturing Data

Sign Up for Brand Profile PRO to get the full Phillips66 Customer Service vs. Companies in Energy and Manufacturing data and gain insights into your customers today.

Phillips66 as an Employer

3.5/5

Phillips66 has a 3.5/5 stars for its overall company culture rated by their employees

top

40%

CEO of Phillips66

Greg Garland

In the Top 40% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Phillips66 scored a 28 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of Phillips66 would recommend the brand to a friend. ENPS measures how likely Phillips66 employees would recommend working at Phillips66 to a friend.

Net Promoter Score

NPS Score

56%	Promoters
16%	Passive
28%	Detractors

Employee Net Promoter Score

eNPS Score

48%	Promoters
16%	Passive
36%	Detractors

Global Ranking Snapshot

Phillips66 is ranked #471 in the Global Top 100 Brands. It ranks just behind Georgia-Pacific and just ahead of Constellation Brands.

RANK			INDUSTRY
469	West Marine	Ken Seipel	Retail
470	Georgia-Pacific	Christian Fischer	Energy and Manufacturing
471	Phillips66	Greg Garland	Energy and Manufacturing
472	Constellation Brands	Rob Sands	Food and Beverages
473	Wiley	Brian Napack	Media and Entertainment
474	Dynatrace	Rick McConnell	Tech
475	Seagate Technology	Dave Mosley	Tech

Energy and Manufacturing Ranking Snapshot

Phillips66 is ranked #35 in the Energy and Manufacturing Industry. It ranks just behind Georgia-Pacific and just ahead of ExxonMobil.

RANK		Location
33	SolarCity	San Mateo, CA
34	Georgia-Pacific	Atlanta, GA
35	Phillips66	Houston, TX
36	ExxonMobil	Irving, TX
37	Applied Materials
38	Royal Dutch Shell	Hague, ND
39	Siemens	Washington, DC