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Wiley is

Ranked

#54

Media and Entertainment Brands

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Wiley

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Wiley

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Wiley is ranked #54 in Media and Entertainment Brands

About Wiley's Brand

"John Wiley & Sons publishes scientific, technical, medical, educational and scholarly materials, trade books and online eduction and assessment applications." Wiley’s brand is ranked #473 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Wiley. When compared to other organizations within the Media and Entertainment industry, Wiley is ranked #54. Among its major competitors, Wiley is ranked in 4th place for NPS while Everspring is 1st, and Elsevier is 2nd. Overall, Wiley has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $2.04B

Brand at a Glance

78%

Customer Loyalty

4/5

Product Quality

3.8/5

Pricing

3.9/5

Customer Service

Wiley CMO

Melissa Rothchild

Wiley Ranking

Wiley NPS

Wiley's Net Promoter Score (NPS) is a 22 with 51% Promoters, 20% Passives, and 29% Detractors. Net Promoter Score tracks whether Wiley's customers would recommend using the product based on a scale of -100 to 100.

Wiley Overall NPS

NPS

51%	Promoters
20%	Passives
29%	Detractors

Wiley NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2024 17	Jan 2024	17
Feb 2024 17	Feb 2024	17
Apr 2024 18	Apr 2024	18
Jul 2024 20	Jul 2024	20
Aug 2024 21	Aug 2024	21
Sep 2024 21	Sep 2024	21
Dec 2024 22	Dec 2024	22
Jan 2025 22	Jan 2025	22
Feb 2025 23	Feb 2025	23
May 2025 23	May 2025	23
Jul 2025 21	Jul 2025	21
Oct 2025 22	Oct 2025	22

How Other Brands Compare

Wiley is ranked third for NPS among its competitors. Elsevier and McGraw Hill come in first and second, with Cengage Learning coming in at #4. Among those competitors, it is the second most valued company behind Elsevier.

	Wiley	Elsevier	Cengage Learning	McGraw Hill
Global Ranking	#473	#653	#-	#-
NPS	22	26	-5	22
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	-	Neutral
Valuation Updated every 24 hours for public companies	$2.04B	$47.90B	$823.63M	$777.88M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Wiley NPS by Gender

Female customers rated Wiley's NPS 34 points higher than Male customers.

Male

Wiley's NPS was rated 23 by Male customers on Comparably.

56%

Promoters

11%

Passives

33%

Detractors

Female

Wiley's NPS was rated 57 by Female customers on Comparably.

71%

Promoters

15%

Passives

14%

Detractors

Wiley NPS by Ethnicity

Wiley's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 11	Caucasian	11
Asian or Pacific Islander 34	Asian or Pacific Islander	34
Other 100	Other	100

Wiley NPS by Age

Wiley's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.

100

Summary

Age

Promoters

Passives

Detractors

18-25

67%

33%

41-45

67%

33%

51-55

33%

34%

33%

Wiley NPS by Usage

Wiley's NPS was rated the highest by customers who have used Wiley's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 34	Less than 1 Year	34
1 to 2 Years 75	1 to 2 Years	75
2 to 5 Years 34	2 to 5 Years	34
Over 10 Years 33	Over 10 Years	33

Wiley NPS vs. Competitors

Compared to its competitors, Wiley's NPS is rated right above Taylor & Francis, and is preceded by McGraw Hill.

COMPANY		NPS Score
	Everspring	40
	Elsevier	26
	McGraw Hill	22
	Wiley	22
	Taylor & Francis	N/A
	Cengage Learning	-5
	Pearson	-12

Wiley NPS vs Companies in Media and Entertainment

In the Media and Entertainment industry, Wiley's NPS is rated right above Instagram, and is preceded by Rockstar Games.

COMPANY		NPS Score
	Nintendo	55
	Spotify	49
	Apple	48
	Netflix	43
	The Walt Disney Company	38
	ROBLOX	38
	Rockstar Games	38
	Wiley	22
	Instagram	21

Wiley Customer Reviews

Out of the 3 Wiley customer reviews 2 were positive and 1 was constructive. Wiley customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Wiley Customer Loyalty

78%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

78% of Wiley users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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78%

22%

Wiley Customer Loyalty Score by Gender

Female customers rated Wiley's Customer Loyalty score 17% higher than Male customers.

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Male

70%

Yes

Female

87%

Yes

Wiley Customer Loyalty Score by Ethnicity

Wiley's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

% who answered "Yes"

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out of 100

Caucasian

100

out of 100

Asian or Pacific Islander

100

out of 100

Other

Wiley Customer Loyalty Score by Age

Wiley's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Wiley.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 100%	18-25	100%
41-45 70%	41-45	70%
51-55 70%	51-55	70%

Wiley Customer Loyalty Score by Usage

Wiley's Customer Loyalty score was rated the highest by customers who have used Wiley's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	70%
1 to 2 Years	100%
2 to 5 Years	70%
Over 10 Years	70%

Wiley Customer Loyalty Score by Industry

Wiley's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Tech industry customers.

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Tech	55%
Education	100%

Wiley Customer Loyalty vs. Competitors

Compared to its competitors, Wiley's Customer Loyalty score is rated right above McGraw Hill, and is preceded by Elsevier.

COMPANY		Customer Loyalty Score
	Everspring	100%
	Elsevier	78%
	Wiley	78%
	McGraw Hill	74%
	Pearson	65%
	Cengage Learning	59%
	Taylor & Francis	N/A

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Customer Loyalty for Other Media and Entertainment Brands

In the Media and Entertainment industry, Wiley's Customer Loyalty score is rated right below The Walt Disney Company.

COMPANY		Customer Loyalty Score
	ROBLOX	89%
	Nintendo	89%
	Netflix	87%
	Spotify	87%
	Apple	86%
	Instagram	84%
	Rockstar Games	84%
	The Walt Disney Company	83%
	Wiley	78%

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Wiley Product Quality

4/5

Wiley has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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Wiley Product Information

Wiley’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Wiley's product the highest. Reviewers from the Tech industry rated Wiley the lowest at 3.2.

Website: http://www.wiley.com/

Company Size: 5,001-10,000 Employees

Industry

Education

Quick Insights into Wiley Product Quality

Wiley's Product Quality score was rated highest by customers who have used Wiley's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.

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Ranked Wiley Product Quality the Highest

1 to 2 Years	4.7
18-25	4.6
Education	4.6

Ranked Wiley Product Quality the Lowest

Less than 1 Year	3.5
Caucasian	3.2
Tech	3.2

Wiley Product Quality Score by Gender

Female customers rated Wiley's Product Quality score 0.6 stars higher than Male customers.

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Male

3.6/5

Female

4.2/5

Wiley Product Quality Score by Ethnicity

Wiley's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3.2	Caucasian	3.2
Asian or Pacific Islander 4.3	Asian or Pacific Islander	4.3
Other 4.6	Other	4.6

Wiley Product Quality Score by Age

Wiley's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.

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Summary	Age	Score
18-25 4.6	18-25	4.6
41-45 3.8	41-45	3.8
51-55 3.5	51-55	3.5

Wiley Product Quality Score by Usage

Wiley's Product Quality score was rated the highest by customers who have used Wiley's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.5
1 to 2 Years	4.7
2 to 5 Years	3.5
Over 10 Years	4.1

Wiley Product Quality Score by Industry

Wiley's Product Quality score was rated the highest by Education industry customers, and the lowest by Tech industry customers.

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Tech	3.2
Education	4.6

Wiley Product Quality vs. Competitors

Compared to its competitors, Wiley's Product Quality score is rated right above Elsevier, and is preceded by Everspring.

COMPANY		Product Quality Score
	Everspring	4/5
	Wiley	4/5
	Elsevier	3.8/5
	McGraw Hill	3.7/5
	Cengage Learning	3.1/5
	Pearson	2.9/5
	Taylor & Francis	N/A

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Product Quality for Other Media and Entertainment Brands

In the Media and Entertainment industry, Wiley's Product Quality score is rated right above ROBLOX, and is preceded by Rockstar Games.

COMPANY		Product Quality Score
	Nintendo	4.4/5
	Apple	4.3/5
	Netflix	4.2/5
	Spotify	4.2/5
	The Walt Disney Company	4.1/5
	Rockstar Games	4.1/5
	Wiley	4/5
	ROBLOX	4/5
	Instagram	3.7/5

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Wiley Pricing

Wiley ROI & Value For Money

3.8/5

Wiley has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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Wiley Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Tech industry think that they had the lowest ROI from Wiley.

Quick Insights into Wiley ROI

Wiley's ROI score was rated highest by customers who have used Wiley's products/services for 1 to 2 Years, and rated lowest by customers who have used Wiley's products/services for Less than 1 Year.

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Ranked Wiley ROI the Highest

1 to 2 Years	4.9
Education	4.6
18-25	4.5

Ranked Wiley ROI the Lowest

Tech	3.1
Caucasian	3
Less than 1 Year	3

Wiley ROI Score by Gender

Female customers rated Wiley's ROI score 0.9 stars higher than Male customers.

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Male

3.4/5

Female

4.3/5

Wiley ROI Score by Ethnicity

Wiley's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3	Caucasian	3
Asian or Pacific Islander 4.5	Asian or Pacific Islander	4.5
Other 4.3	Other	4.3

Wiley ROI Score by Age

Wiley's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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Summary	Age	Score
18-25 4.5	18-25	4.5
41-45 3.1	41-45	3.1
51-55 3.3	51-55	3.3

Wiley ROI Score by Usage

Wiley's ROI score was rated the highest by customers who have used Wiley's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3
1 to 2 Years	4.9
2 to 5 Years	3.6
Over 10 Years	3.5

Wiley ROI Score by Industry

Wiley's ROI score was rated the highest by Education industry customers, and the lowest by Tech industry customers.

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Tech	3.1
Education	4.6

Wiley Pricing vs. Competitors

Compared to its competitors, Wiley's ROI score is rated right above McGraw Hill, and is preceded by Elsevier.

COMPANY		Pricing Score
	Everspring	3.9/5
	Elsevier	3.8/5
	Wiley	3.8/5
	McGraw Hill	3.6/5
	Cengage Learning	2.8/5
	Pearson	2.8/5
	Taylor & Francis	N/A

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ROI for Other Media and Entertainment Brands

In the Media and Entertainment industry, Wiley's ROI score is rated right above ROBLOX, and is preceded by Rockstar Games.

COMPANY		Pricing Score
	Spotify	4/5
	Nintendo	4/5
	Netflix	4/5
	Apple	4/5
	Rockstar Games	3.8/5
	Wiley	3.8/5
	ROBLOX	3.8/5
	The Walt Disney Company	3.7/5
	Instagram	3.5/5

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Wiley Customer Satisfaction (CSAT)

Wiley Customer Satisfaction (CSAT) Score

78 / 100

Wiley has an overall Customer Satisfaction score of 78 rated by its users and customers.

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Very Satisfied	48%
Satisfied	30%
Neither Satisfied nor Dissatisfied	15%
Dissatisfied	2%
Very Dissatisfied	5%

Very Satisfied

48%

Satisfied

30%

Neither Satisfied nor Dissatisfied

15%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Wiley Customer Satisfaction

Wiley's Customer Satisfaction score was rated highest by customers who have used Wiley's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.

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Ranked Wiley Customer Satisfaction the Highest

1 to 2 Years	100%
18-25	100%
Asian or Pacific Islander	100%

Ranked Wiley Customer Satisfaction the Lowest

Less than 1 Year	67%
Caucasian	57%
Tech	34%

Wiley Customer Satisfaction Score by Gender

Female customers rated Wiley's Customer Satisfaction score 10 points higher than Male customers.

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76 / 100

Male

	Very Satisfied	63%
	Satisfied	13%
	Neither Satisfied nor Dissatisfied	13%
	Dissatisfied	0%
	Very Dissatisfied	11%

86 / 100

Female

	Very Satisfied	57%
	Satisfied	29%
	Neither Satisfied nor Dissatisfied	14%
	Dissatisfied	0%
	Very Dissatisfied	0%

Wiley Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Wiley's Customer Satisfaction (CSAT) score was rated 57% according to Caucasian users and customers.

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57 / 100

Very Satisfied	43%
Satisfied	14%
Neither Satisfied nor Dissatisfied	29%
Dissatisfied	0%
Very Dissatisfied	14%

Very Satisfied

43%

Satisfied

14%

Neither Satisfied nor Dissatisfied

29%

Dissatisfied

Very Dissatisfied

14%

CSAT according to Asian or Pacific Islander

Wiley's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.

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100 / 100

Very Satisfied	67%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Other

Wiley's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.

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100 / 100

Very Satisfied	67%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Wiley Customer Satisfaction Score by Age

Wiley's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.

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100

Breakdown

Age

Score

18-25

100%

41-45

67%

51-55

67%

Wiley Customer Satisfaction Score by Usage

Wiley's Customer Satisfaction score was rated the highest by customers who have used Wiley's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	67
1 to 2 Years	100
2 to 5 Years	80

Wiley Customer Satisfaction Score by Industry

Wiley's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Tech industry customers.

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{
	"title": "Wiley Customer Satisfaction Score by Industry",
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Tech	34
Education	100

Wiley Customer Satisfaction vs. Competitors

Compared to its competitors, Wiley's Customer Satisfaction score is rated right above McGraw Hill, and is preceded by Everspring.

COMPANY		Customer Satisfaction (CSAT) Score
	Everspring	100%
	Wiley	78%
	McGraw Hill	76%
	Elsevier	65%
	Cengage Learning	58%
	Pearson	52%
	Taylor & Francis	0%

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Customer Satisfaction for Other Media and Entertainment Brands

In the Media and Entertainment industry, Wiley's Customer Satisfaction score is rated right above The Walt Disney Company, and is preceded by Spotify.

COMPANY		Customer Satisfaction (CSAT) Score
	Nintendo	88%
	Netflix	85%
	Apple	85%
	Spotify	85%
	Wiley	78%
	The Walt Disney Company	77%
	Rockstar Games	76%
	ROBLOX	73%
	Instagram	61%

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Wiley Customer Service

3.9/5

Wiley has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About Wiley's Customer Service

Address

111 River St., Hoboken, NJ 07030

Website

http://www.wiley.com/

Phone Number

(201) 748-6000

Wiley's Social Links

Quick Insights into Wiley Customer Service

Wiley's Customer Service score was rated highest by customers who have used Wiley's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.

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Ranked Wiley Customer Service the Highest

1 to 2 Years	4.9
Education	4.8
18-25	4.6

Ranked Wiley Customer Service the Lowest

51-55	3.3
Less than 1 Year	3.1
Tech	3

Wiley Customer Service Score by Gender

Female customers rated Wiley's Customer Service score 0.8 stars higher than Male customers.

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Male

3.7/5

Female

4.5/5

Wiley Customer Service Score by Ethnicity

Wiley's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.4	Caucasian	3.4
Asian or Pacific Islander 4.6	Asian or Pacific Islander	4.6
Other 4.6	Other	4.6

Wiley Customer Service Score by Age

Wiley's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.

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100

Summary	Age	Customer Service Score
18-25 4.6	18-25	4.6
41-45 3.6	41-45	3.6
51-55 3.3	51-55	3.3

Wiley Customer Service Score by Usage

Wiley's Customer Service score was rated the highest by customers who have used Wiley's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.1
1 to 2 Years	4.9
2 to 5 Years	4.1
Over 10 Years	3.5

Wiley Customer Service Score by Industry

Wiley's Customer Service score was rated the highest by Education industry customers, and the lowest by Tech industry customers.

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Tech	3
Education	4.8

Wiley Customer Service vs. Competitors

Compared to its competitors, Wiley's Customer Service score is rated right above McGraw Hill, and is preceded by Everspring.

COMPANY		Customer Service Score
	Everspring	4/5
	Wiley	3.9/5
	McGraw Hill	3.8/5
	Elsevier	3.8/5
	Cengage Learning	2.8/5
	Pearson	2.8/5
	Taylor & Francis	N/A

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Customer Service for Other Media and Entertainment Brands

In the Media and Entertainment industry, Wiley's Customer Service score is rated right above Rockstar Games, and is preceded by Spotify.

COMPANY		Customer Service Score
	Apple	4.2/5
	The Walt Disney Company	4.1/5
	Nintendo	4/5
	Netflix	4/5
	Spotify	4/5
	Wiley	3.9/5
	Rockstar Games	3.7/5
	ROBLOX	3.6/5
	Instagram	3.3/5

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Wiley as an Employer

4.1/5

Wiley has a 4.1/5 stars for its overall company culture rated by their employees

top

25%

CEO of Wiley

Brian Napack

In the Top 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Wiley scored a 22 for Net Promoter Score and a 1 for Employee Net Promoter Score. NPS gauges how likely a customer of Wiley would recommend the brand to a friend. ENPS measures how likely Wiley employees would recommend working at Wiley to a friend.

Net Promoter Score

NPS Score

51%	Promoters
20%	Passive
29%	Detractors

Employee Net Promoter Score

eNPS Score

37%	Promoters
27%	Passive
36%	Detractors

Global Ranking Snapshot

Wiley is ranked #473 in the Global Top 100 Brands. It ranks just behind Constellation Brands and just ahead of Dynatrace.

RANK			INDUSTRY
471	Phillips66	Greg Garland	Energy and Manufacturing
472	Constellation Brands	Rob Sands	Food and Beverages
473	Wiley	Brian Napack	Media and Entertainment
474	Dynatrace	Rick McConnell	Tech
475	Seagate Technology	Dave Mosley	Tech
476	Zoho Corporation	Sridhar Vembu	Tech
477	Gartner	Eugene Hall	Tech

Media and Entertainment Ranking Snapshot

Wiley is ranked #54 in the Media and Entertainment Industry. It ranks just behind HarperCollins and just ahead of Audible, Inc..

RANK		Location
52	Warner Music Group	New York City, NY
53	HarperCollins	New York City, NY
54	Wiley	Hoboken, NJ
55	Audible, Inc.	Newark, NJ
56	Fox	Los Angeles, CA
57	Cinepolis	Dallas, TX
58	Activision Blizzard	Santa Monica, CA