

Warner Music Group is a major music company with the interests of recording and publishing music, and artist services. Warner Music Group’s brand is ranked #424 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Warner Music Group. When compared to other organizations within the Media and Entertainment industry, Warner Music Group is ranked #52. Among its major competitors, Warner Music Group is ranked in 1st place for NPS while Vevo is 2nd, and Cinq Music is 3rd.
Warner Music Group's Net Promoter Score (NPS) is a 30 with 57% Promoters, 16% Passives, and 27% Detractors. Net Promoter Score tracks whether Warner Music Group's customers would recommend using the product based on a scale of -100 to 100.
| 57% | Promoters |
|---|---|
| 16% | Passives |
| 27% | Detractors |
| Summary | Date | Score |
|---|---|---|
Dec 2023 27 | Dec 2023 | 27 |
Feb 2024 25 | Feb 2024 | 25 |
Apr 2024 27 | Apr 2024 | 27 |
May 2024 26 | May 2024 | 26 |
Jun 2024 28 | Jun 2024 | 28 |
Jul 2024 28 | Jul 2024 | 28 |
Aug 2024 28 | Aug 2024 | 28 |
Oct 2024 30 | Oct 2024 | 30 |
Nov 2024 28 | Nov 2024 | 28 |
Mar 2025 30 | Mar 2025 | 30 |
Sep 2025 30 | Sep 2025 | 30 |
Jan 2026 30 | Jan 2026 | 30 |
Warner Music Group is ranked first for NPS among its competitors. Vevo and Cinq Music come in second and third, with Listener Approved coming in at #4.
![]() Warner Music Group | ![]() Cinq Music | ![]() Vevo | ![]() Listener Approved | |
| Global Ranking | #424 | #- | #- | #- |
| NPS | 30 | - | 1 | - |
| Valuation Updated every 24 hours for public companies | - | $200.00M | - | - |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Male customers rated Warner Music Group's NPS 35 points higher than Female customers.
Warner Music Group's NPS was rated 48 by Male customers on Comparably.
Warner Music Group's NPS was rated 13 by Female customers on Comparably.
Warner Music Group's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 59 | Caucasian | 59 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
African American/Black 30 | African American/Black | 30 |
Asian or Pacific Islander 17 | Asian or Pacific Islander | 17 |
Other 0 | Other | 0 |
Warner Music Group's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 26-30.
Warner Music Group's NPS was rated the highest by customers who have used Warner Music Group's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -11 | Less than 1 Year | -11 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
2 to 5 Years 20 | 2 to 5 Years | 20 |
5 to 10 Years 100 | 5 to 10 Years | 100 |
Over 10 Years 60 | Over 10 Years | 60 |
Compared to its competitors, Warner Music Group's NPS is rated right above Vevo.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Warner Music Group | 30 |
![]() | Vevo | 1 |
![]() | UMG | N/A |
![]() | Music is Me | N/A |
![]() | AB Co. | N/A |
In the Media and Entertainment industry, Warner Music Group's NPS is rated right above Instagram, and is preceded by Rockstar Games.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Nintendo | 55 |
![]() | Spotify | 49 |
![]() | Apple | 48 |
![]() | Netflix | 43 |
![]() | The Walt Disney Company | 38 |
![]() | ROBLOX | 38 |
![]() | Rockstar Games | 38 |
![]() | Warner Music Group | 30 |
![]() | 21 | |
Out of the 12 Warner Music Group customer reviews 11 were positive and 1 was constructive. Warner Music Group customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Warner Music Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Male customers rated Warner Music Group's Customer Loyalty score 11% higher than Female customers.
Warner Music Group's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
% who answered "Yes"
Warner Music Group's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 26-30.
| Summary | Age | Score |
|---|---|---|
18-25 91% | 18-25 | 91% |
26-30 61% | 26-30 | 61% |
31-35 85% | 31-35 | 85% |
36-40 70% | 36-40 | 70% |
46-50 70% | 46-50 | 70% |
56-60 100% | 56-60 | 100% |
Warner Music Group's Customer Loyalty score was rated the highest by customers who have used Warner Music Group's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Warner Music Group's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Professional Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Compared to its competitors, Warner Music Group's Customer Loyalty score is rated right above Vevo.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Warner Music Group | 71% |
![]() | Vevo | 68% |
![]() | UMG | N/A |
![]() | Music is Me | N/A |
![]() | AB Co. | N/A |
In the Media and Entertainment industry, Warner Music Group's Customer Loyalty score is rated right below The Walt Disney Company.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | ROBLOX | 89% |
![]() | Nintendo | 89% |
![]() | Netflix | 87% |
![]() | Spotify | 87% |
![]() | Apple | 86% |
![]() | 84% | |
![]() | Rockstar Games | 84% |
![]() | The Walt Disney Company | 83% |
![]() | Warner Music Group | 71% |
Warner Music Group has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Warner Music Group’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Warner Music Group's product the highest. Reviewers from the Architecture and Planning industry rated Warner Music Group the lowest at 3.1.
Warner Music Group's Product Quality score was rated highest by customers who have used Warner Music Group's products/services for 5 to 10 Years, and rated lowest by customers from the Architecture and Planning industry.
Male customers rated Warner Music Group's Product Quality score 0.1 stars higher than Female customers.
Warner Music Group's Product Quality score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
African American/Black 4.2 | African American/Black | 4.2 |
Asian or Pacific Islander 3.2 | Asian or Pacific Islander | 3.2 |
Other 4.1 | Other | 4.1 |
Warner Music Group's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 36-40.
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 3.5 | 26-30 | 3.5 |
31-35 4.1 | 31-35 | 4.1 |
36-40 3.5 | 36-40 | 3.5 |
46-50 3.8 | 46-50 | 3.8 |
56-60 4.6 | 56-60 | 4.6 |
Warner Music Group's Product Quality score was rated the highest by customers who have used Warner Music Group's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Warner Music Group's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Architecture and Planning industry customers.
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Compared to its competitors, Warner Music Group's Product Quality score is rated right above Vevo.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Warner Music Group | 4/5 |
![]() | Vevo | 3.7/5 |
![]() | UMG | N/A |
![]() | Music is Me | N/A |
![]() | AB Co. | N/A |
In the Media and Entertainment industry, Warner Music Group's Product Quality score is rated right above ROBLOX, and is preceded by Rockstar Games.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Nintendo | 4.4/5 |
![]() | Apple | 4.3/5 |
![]() | Netflix | 4.2/5 |
![]() | Spotify | 4.2/5 |
![]() | The Walt Disney Company | 4.1/5 |
![]() | Rockstar Games | 4.1/5 |
![]() | Warner Music Group | 4/5 |
![]() | ROBLOX | 4/5 |
![]() | 3.7/5 |
Warner Music Group has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Tech industry think that they had the lowest ROI from Warner Music Group.
Warner Music Group's ROI score was rated highest by customers who have used Warner Music Group's products/services for 5 to 10 Years, and rated lowest by Asian or Pacific Islander customers.
Male customers rated Warner Music Group's ROI score 0.2 stars higher than Female customers.
Warner Music Group's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Other 4 | Other | 4 |
Warner Music Group's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 3.2 | 26-30 | 3.2 |
31-35 3.7 | 31-35 | 3.7 |
36-40 3.6 | 36-40 | 3.6 |
46-50 4 | 46-50 | 4 |
56-60 4 | 56-60 | 4 |
Warner Music Group's ROI score was rated the highest by customers who have used Warner Music Group's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Warner Music Group's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Tech industry customers.
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Compared to its competitors, Warner Music Group's ROI score is rated right above Vevo.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Warner Music Group | 3.8/5 |
![]() | Vevo | 3.7/5 |
![]() | UMG | N/A |
![]() | Music is Me | N/A |
![]() | AB Co. | N/A |
In the Media and Entertainment industry, Warner Music Group's ROI score is rated right above Rockstar Games, and is preceded by Apple.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Spotify | 4/5 |
![]() | Nintendo | 4/5 |
![]() | Netflix | 4/5 |
![]() | Apple | 4/5 |
![]() | Warner Music Group | 3.8/5 |
![]() | Rockstar Games | 3.8/5 |
![]() | ROBLOX | 3.8/5 |
![]() | The Walt Disney Company | 3.7/5 |
![]() | 3.5/5 |
Warner Music Group has an overall Customer Satisfaction score of 78 rated by its users and customers.
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Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Warner Music Group's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by Asian or Pacific Islander customers.
Male customers rated Warner Music Group's Customer Satisfaction score 3 points higher than Female customers.
Very Satisfied | 53% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 18% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Very Satisfied | 43% | |
|---|---|---|
Satisfied | 36% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 7% |
Warner Music Group's Customer Satisfaction (CSAT) score was rated 82% according to Caucasian users and customers.
Warner Music Group's Customer Satisfaction (CSAT) score was rated 75% according to Hispanic or Latino users and customers.
Warner Music Group's Customer Satisfaction (CSAT) score was rated 90% according to African American/Black users and customers.
Warner Music Group's Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.
Warner Music Group's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 71% | |||||||||||||||
| 26-30 | 67% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 36-40 | 83% | |||||||||||||||
| 46-50 | 67% | |||||||||||||||
| 56-60 | 67% |
Warner Music Group's Customer Satisfaction score was rated the highest by customers who have used Warner Music Group's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Warner Music Group's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Compared to its competitors, Warner Music Group's Customer Satisfaction score is rated right above Vevo.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Warner Music Group | 78% |
![]() | Vevo | 68% |
![]() | UMG | 0% |
![]() | Music is Me | 0% |
![]() | AB Co. | 0% |
In the Media and Entertainment industry, Warner Music Group's Customer Satisfaction score is rated right above The Walt Disney Company, and is preceded by Spotify.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Nintendo | 88% |
![]() | Netflix | 85% |
![]() | Apple | 85% |
![]() | Spotify | 85% |
![]() | Warner Music Group | 78% |
![]() | The Walt Disney Company | 77% |
![]() | Rockstar Games | 76% |
![]() | ROBLOX | 73% |
![]() | 61% |
Warner Music Group has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Warner Music Group's overall Customer Service score rated by its users and customers.
New York City, NY
http://www.wmg.com
(212) 275-2000
Warner Music Group's Customer Service score was rated highest by Other customers, and rated lowest by Asian or Pacific Islander customers.
Male customers rated Warner Music Group's Customer Service score 0.1 stars higher than Female customers.
Warner Music Group's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Hispanic or Latino 4.2 | Hispanic or Latino | 4.2 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 4.8 | Other | 4.8 |
Warner Music Group's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 26-30.
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 3.5 | 26-30 | 3.5 |
31-35 3.7 | 31-35 | 3.7 |
36-40 4.1 | 36-40 | 4.1 |
46-50 4.1 | 46-50 | 4.1 |
56-60 4.6 | 56-60 | 4.6 |
Warner Music Group's Customer Service score was rated the highest by customers who have used Warner Music Group's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Warner Music Group's Customer Service score was rated the highest by Architecture and Planning industry customers, and the lowest by Arts and Entertainment industry customers.
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Compared to its competitors, Warner Music Group's Customer Service score is rated right above Vevo.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Warner Music Group | 3.9/5 |
![]() | Vevo | 3.5/5 |
![]() | UMG | N/A |
![]() | Music is Me | N/A |
![]() | AB Co. | N/A |
In the Media and Entertainment industry, Warner Music Group's Customer Service score is rated right above Rockstar Games, and is preceded by Spotify.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Apple | 4.2/5 |
![]() | The Walt Disney Company | 4.1/5 |
![]() | Nintendo | 4/5 |
![]() | Netflix | 4/5 |
![]() | Spotify | 4/5 |
![]() | Warner Music Group | 3.9/5 |
![]() | Rockstar Games | 3.7/5 |
![]() | ROBLOX | 3.6/5 |
![]() | 3.3/5 |
Warner Music Group has a 4.3/5 stars for its overall company culture rated by their employees

Warner Music Group scored a 30 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Warner Music Group would recommend the brand to a friend. ENPS measures how likely Warner Music Group employees would recommend working at Warner Music Group to a friend.
| 57% | Promoters |
|---|---|
| 16% | Passive |
| 27% | Detractors |
| 47% | Promoters |
|---|---|
| 29% | Passive |
| 24% | Detractors |
Warner Music Group is ranked #424 in the Global Top 100 Brands. It ranks just behind Cognizant Technology Solutions and just ahead of Toast.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
422 | ![]() | KAYAK | ![]() | Steve Hafner | Travel and Hospitality |
423 | ![]() | Cognizant Technology Solutions | ![]() | Brian Humphries | Tech |
424 | ![]() | Warner Music Group | ![]() | Stephen Cooper | Media and Entertainment |
425 | ![]() | Toast | ![]() | Aman Narang | Tech |
426 | ![]() | Dairy Queen | ![]() | Troy Bader | Food and Beverages |
427 | ![]() | Revlon | ![]() | Debra Perelman | Fashion and Beauty |
428 | ![]() | Cabela's | ![]() | Thomas Millner | Retail |
Warner Music Group is ranked #52 in the Media and Entertainment Industry. It ranks just behind KAYAK and just ahead of HarperCollins.
| RANK | COMPANY | Location | |
|---|---|---|---|
50 | ![]() | Nickelodeon | |
51 | ![]() | KAYAK | Stamford, CT |
52 | ![]() | Warner Music Group | New York City, NY |
53 | ![]() | HarperCollins | New York City, NY |
54 | ![]() | Wiley | Hoboken, NJ |
55 | ![]() | Audible, Inc. | Newark, NJ |
56 | ![]() | Fox | Los Angeles, CA |