Warner Music Group NPS & Customer Reviews | Comparably
Warner Music Group is
Ranked
#52
in
Media and Entertainment Brands
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Warner Music Group is ranked #52 in Media and Entertainment Brands

About Warner Music Group's Brand

Warner Music Group is a major music company with the interests of recording and publishing music, and artist services. Warner Music Group’s brand is ranked #424 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Warner Music Group. When compared to other organizations within the Media and Entertainment industry, Warner Music Group is ranked #52. Among its major competitors, Warner Music Group is ranked in 1st place for NPS while Vevo is 2nd, and Cinq Music is 3rd.

Brand at a Glance

71%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service

Warner Music Group Ranking

Warner Music Group NPS

Warner Music Group's Net Promoter Score (NPS) is a 30 with 57% Promoters, 16% Passives, and 27% Detractors. Net Promoter Score tracks whether Warner Music Group's customers would recommend using the product based on a scale of -100 to 100.

Warner Music Group Overall NPS

30
NPS
57%Promoters
16%Passives
27%Detractors
Warner Music Group Overall NPS

Warner Music Group NPS Trend

-100
-50
0
50
100
Dec 2023
27
Dec 202327
Feb 2024
25
Feb 202425
Apr 2024
27
Apr 202427
May 2024
26
May 202426
Jun 2024
28
Jun 202428
Jul 2024
28
Jul 202428
Aug 2024
28
Aug 202428
Oct 2024
30
Oct 202430
Nov 2024
28
Nov 202428
Mar 2025
30
Mar 202530
Sep 2025
30
Sep 202530
Jan 2026
30
Jan 202630

How Other Brands Compare

Warner Music Group is ranked first for NPS among its competitors. Vevo and Cinq Music come in second and third, with Listener Approved coming in at #4.

Warner Music Group's Logo
Warner Music Group
Cinq Music's Logo
Cinq Music
Vevo's Logo
Vevo
Listener Approved's Logo
Listener Approved
Global Ranking#424#-#-#-
NPS30-1-
Valuation Updated every 24 hours for public companies-$200.00M--

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Warner Music Group NPS by Gender

Male customers rated Warner Music Group's NPS 35 points higher than Female customers.

Male

48

Warner Music Group's NPS was rated 48 by Male customers on Comparably.

67%
Promoters
14%
Passives
19%
Detractors

Female

13

Warner Music Group's NPS was rated 13 by Female customers on Comparably.

40%
Promoters
33%
Passives
27%
Detractors

Warner Music Group NPS by Ethnicity

Warner Music Group's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.

-100
-50
0
50
100
Caucasian
59
Caucasian59
Hispanic or Latino
0
Hispanic or Latino0
African American/Black
30
African American/Black30
Asian or Pacific Islander
17
Asian or Pacific Islander17
Other
0
Other0

Warner Music Group NPS by Age

Warner Music Group's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 26-30.

0
20
40
60
80
100
Promoters
70%
Passives
20%
Detractors
10%
18-2570%20%10%
Promoters
14%
Passives
29%
Detractors
57%
26-3014%29%57%
Promoters
33%
Passives
34%
Detractors
33%
31-3533%34%33%
Promoters
83%
Passives
0%
Detractors
17%
36-4083%0%17%
Promoters
67%
Passives
33%
Detractors
0%
46-5067%33%0%
Promoters
67%
Passives
0%
Detractors
33%
56-6067%0%33%

Warner Music Group NPS by Usage

Warner Music Group's NPS was rated the highest by customers who have used Warner Music Group's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100
-50
0
50
100
Less than 1 Year
-11
Less than 1 Year-11
1 to 2 Years
34
1 to 2 Years34
2 to 5 Years
20
2 to 5 Years20
5 to 10 Years
100
5 to 10 Years100
Over 10 Years
60
Over 10 Years60

Warner Music Group NPS vs. Competitors

Compared to its competitors, Warner Music Group's NPS is rated right above Vevo.

COMPANYNPS Score
Warner Music Group
30
Vevo
1
UMG
N/A
Music is Me
N/A
AB Co.
N/A

Warner Music Group NPS vs Companies in Media and Entertainment

In the Media and Entertainment industry, Warner Music Group's NPS is rated right above Instagram, and is preceded by Rockstar Games.

Warner Music Group Customer Reviews

Out of the 12 Warner Music Group customer reviews 11 were positive and 1 was constructive. Warner Music Group customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
I grew up with many of the artists on Warner Music Group
What do you value most about this brand?
The people, the values and the product
What can this brand most improve?
Talent sourcing can be better
What do you value most about this brand?
The expansive streaming options for customers
What do you value most about this brand?
I really like their music

Warner Music Group Customer Loyalty

71%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

71% of Warner Music Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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71
71%
29
29%
Warner Music Group Customer Loyalty

Warner Music Group Customer Loyalty Score by Gender

Male customers rated Warner Music Group's Customer Loyalty score 11% higher than Female customers.

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Male
87%
Yes
Female
76%
Yes

Warner Music Group Customer Loyalty Score by Ethnicity

Warner Music Group's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

% who answered "Yes"

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93
out of 100
Caucasian
100
out of 100
Hispanic or Latino
73
out of 100
African American/Black
70
out of 100
Asian or Pacific Islander
70
out of 100
Other

Warner Music Group Customer Loyalty Score by Age

Warner Music Group's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 26-30.

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0
20%
40%
60%
80%
100%
18-25
91%
18-2591%
26-30
61%
26-3061%
31-35
85%
31-3585%
36-40
70%
36-4070%
46-50
70%
46-5070%
56-60
100%
56-60100%

Warner Music Group Customer Loyalty Score by Usage

Warner Music Group's Customer Loyalty score was rated the highest by customers who have used Warner Music Group's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
50%
1 to 2 Years
90%
2 to 5 Years
100%
5 to 10 Years
100%
Over 10 Years
82%

Warner Music Group Customer Loyalty Score by Industry

Warner Music Group's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Professional Services industry customers.

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Tech
84%
Architecture and Planning
70%
Arts and Entertainment
85%
Professional Services
70%

Warner Music Group Customer Loyalty vs. Competitors

Compared to its competitors, Warner Music Group's Customer Loyalty score is rated right above Vevo.

COMPANYCustomer Loyalty Score
Warner Music Group71%
Vevo68%
UMGN/A
Music is MeN/A
AB Co.N/A

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Warner Music Group's Logo
VS
Vevo's Logo
UMG's Logo
Music is Me's Logo
AB Co. Logo

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Customer Loyalty for Other Media and Entertainment Brands

In the Media and Entertainment industry, Warner Music Group's Customer Loyalty score is rated right below The Walt Disney Company.

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Warner Music Group's Logo
VS
ROBLOX's Logo
Nintendo's Logo
Netflix's Logo
Spotify's Logo
Apple's Logo
Instagram's Logo
Rockstar Games' Logo
The Walt Disney Company's Logo

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Warner Music Group Product Quality

4/5

Warner Music Group has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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Warner Music Group Product Information

Warner Music Group’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Warner Music Group's product the highest. Reviewers from the Architecture and Planning industry rated Warner Music Group the lowest at 3.1.

Website
http://www.wmg.com
Company Size
1,001-5,000 Employees

Industry

Media
Sports & Entertainment

Quick Insights into Warner Music Group Product Quality

Warner Music Group's Product Quality score was rated highest by customers who have used Warner Music Group's products/services for 5 to 10 Years, and rated lowest by customers from the Architecture and Planning industry.

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Ranked Warner Music Group Product Quality the Highest

5 to 10 Years
4.6
56-60
4.6
Arts and Entertainment
4.5

Ranked Warner Music Group Product Quality the Lowest

36-40
3.5
Asian or Pacific Islander
3.2
Architecture and Planning
3.1

Warner Music Group Product Quality Score by Gender

Male customers rated Warner Music Group's Product Quality score 0.1 stars higher than Female customers.

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Male

4.1/5

Female

4/5

Warner Music Group Product Quality Score by Ethnicity

Warner Music Group's Product Quality score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

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0
1
2
3
4
5
Caucasian
4.1
Caucasian4.1
Hispanic or Latino
4.1
Hispanic or Latino4.1
African American/Black
4.2
African American/Black4.2
Asian or Pacific Islander
3.2
Asian or Pacific Islander3.2
Other
4.1
Other4.1

Warner Music Group Product Quality Score by Age

Warner Music Group's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 36-40.

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0
1
2
3
4
5
18-25
4.5
18-254.5
26-30
3.5
26-303.5
31-35
4.1
31-354.1
36-40
3.5
36-403.5
46-50
3.8
46-503.8
56-60
4.6
56-604.6

Warner Music Group Product Quality Score by Usage

Warner Music Group's Product Quality score was rated the highest by customers who have used Warner Music Group's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
4
1 to 2 Years
4.1
2 to 5 Years
4.2
5 to 10 Years
4.6
Over 10 Years
4

Warner Music Group Product Quality Score by Industry

Warner Music Group's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Architecture and Planning industry customers.

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Tech
3.9
Architecture and Planning
3.1
Arts and Entertainment
4.5
Professional Services
4.3

Warner Music Group Product Quality vs. Competitors

Compared to its competitors, Warner Music Group's Product Quality score is rated right above Vevo.

COMPANYProduct Quality Score
Warner Music Group4/5
Vevo3.7/5
UMGN/A
Music is MeN/A
AB Co.N/A

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VS
Vevo's Logo
UMG's Logo
Music is Me's Logo
AB Co. Logo

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Product Quality for Other Media and Entertainment Brands

In the Media and Entertainment industry, Warner Music Group's Product Quality score is rated right above ROBLOX, and is preceded by Rockstar Games.

COMPANYProduct Quality Score
Nintendo4.4/5
Apple4.3/5
Netflix4.2/5
Spotify4.2/5
The Walt Disney Company4.1/5
Rockstar Games4.1/5
Warner Music Group4/5
ROBLOX4/5
Instagram3.7/5

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Warner Music Group's Logo
VS
Nintendo's Logo
Apple's Logo
Netflix's Logo
Spotify's Logo
The Walt Disney Company's Logo
Rockstar Games' Logo
ROBLOX's Logo
Instagram's Logo

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Warner Music Group Pricing

Warner Music Group ROI & Value For Money

3.8/5

Warner Music Group has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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Warner Music Group Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Tech industry think that they had the lowest ROI from Warner Music Group.

Quick Insights into Warner Music Group ROI

Warner Music Group's ROI score was rated highest by customers who have used Warner Music Group's products/services for 5 to 10 Years, and rated lowest by Asian or Pacific Islander customers.

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Ranked Warner Music Group ROI the Highest

5 to 10 Years
4.8
Architecture and Planning
4.6
18-25
4.3

Ranked Warner Music Group ROI the Lowest

Over 10 Years
3.5
26-30
3.2
Asian or Pacific Islander
3.1

Warner Music Group ROI Score by Gender

Male customers rated Warner Music Group's ROI score 0.2 stars higher than Female customers.

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Male

4/5

Female

3.8/5

Warner Music Group ROI Score by Ethnicity

Warner Music Group's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

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0
1
2
3
4
5
Caucasian
4.1
Caucasian4.1
Hispanic or Latino
3.5
Hispanic or Latino3.5
African American/Black
3.9
African American/Black3.9
Asian or Pacific Islander
3.1
Asian or Pacific Islander3.1
Other
4
Other4

Warner Music Group ROI Score by Age

Warner Music Group's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

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0
1
2
3
4
5
18-25
4.3
18-254.3
26-30
3.2
26-303.2
31-35
3.7
31-353.7
36-40
3.6
36-403.6
46-50
4
46-504
56-60
4
56-604

Warner Music Group ROI Score by Usage

Warner Music Group's ROI score was rated the highest by customers who have used Warner Music Group's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
3.6
1 to 2 Years
4.1
2 to 5 Years
3.9
5 to 10 Years
4.8
Over 10 Years
3.5

Warner Music Group ROI Score by Industry

Warner Music Group's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Tech industry customers.

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Tech
3.6
Architecture and Planning
4.6
Arts and Entertainment
3.9
Professional Services
4.6

Warner Music Group Pricing vs. Competitors

Compared to its competitors, Warner Music Group's ROI score is rated right above Vevo.

COMPANYPricing Score
Warner Music Group3.8/5
Vevo3.7/5
UMGN/A
Music is MeN/A
AB Co.N/A

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Warner Music Group's Logo
VS
Vevo's Logo
UMG's Logo
Music is Me's Logo
AB Co. Logo

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ROI for Other Media and Entertainment Brands

In the Media and Entertainment industry, Warner Music Group's ROI score is rated right above Rockstar Games, and is preceded by Apple.

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Warner Music Group's Logo
VS
Spotify's Logo
Nintendo's Logo
Netflix's Logo
Apple's Logo
Rockstar Games' Logo
ROBLOX's Logo
The Walt Disney Company's Logo
Instagram's Logo

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Warner Music Group Customer Satisfaction (CSAT)

Warner Music Group Customer Satisfaction (CSAT) Score

78 / 100

Warner Music Group has an overall Customer Satisfaction score of 78 rated by its users and customers.

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Very Satisfied46%
Satisfied32%
Neither Satisfied nor Dissatisfied12%
Dissatisfied1%
Very Dissatisfied9%
Very Satisfied
46%
Satisfied
32%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
1%
Very Dissatisfied
9%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Warner Music Group Customer Satisfaction

Warner Music Group's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by Asian or Pacific Islander customers.

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Ranked Warner Music Group Customer Satisfaction the Highest

31-35
100%
5 to 10 Years
100%
Arts and Entertainment
100%

Ranked Warner Music Group Customer Satisfaction the Lowest

56-60
67%
Architecture and Planning
67%
Asian or Pacific Islander
50%

Warner Music Group Customer Satisfaction Score by Gender

Male customers rated Warner Music Group's Customer Satisfaction score 3 points higher than Female customers.

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82 / 100
Male
Very Satisfied
53%
Satisfied
29%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
0%
79 / 100
Female
Very Satisfied
43%
Satisfied
36%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
7%

Warner Music Group Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Warner Music Group's Customer Satisfaction (CSAT) score was rated 82% according to Caucasian users and customers.

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82 / 100
Very Satisfied55%
Satisfied27%
Neither Satisfied nor Dissatisfied18%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
55%
Satisfied
27%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Hispanic or Latino

Warner Music Group's Customer Satisfaction (CSAT) score was rated 75% according to Hispanic or Latino users and customers.

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75 / 100
Very Satisfied50%
Satisfied25%
Neither Satisfied nor Dissatisfied25%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to African American/Black

Warner Music Group's Customer Satisfaction (CSAT) score was rated 90% according to African American/Black users and customers.

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90 / 100
Very Satisfied60%
Satisfied30%
Neither Satisfied nor Dissatisfied10%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
60%
Satisfied
30%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Asian or Pacific Islander

Warner Music Group's Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.

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50 / 100
Very Satisfied33%
Satisfied17%
Neither Satisfied nor Dissatisfied33%
Dissatisfied0%
Very Dissatisfied17%
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
17%

Warner Music Group Customer Satisfaction Score by Age

Warner Music Group's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.

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0
20
40
60
80
100
18-25 CSAT Score
71%
Very Satisfied
43%
Satisfied
28%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
0%
Very Dissatisfied
0%
18-2571%
26-30 CSAT Score
67%
Very Satisfied
17%
Satisfied
50%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
26-3067%
31-35 CSAT Score
100%
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
31-35100%
36-40 CSAT Score
83%
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
36-4083%
46-50 CSAT Score
67%
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
46-5067%
56-60 CSAT Score
67%
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
56-6067%

Warner Music Group Customer Satisfaction Score by Usage

Warner Music Group's Customer Satisfaction score was rated the highest by customers who have used Warner Music Group's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
83
1 to 2 Years
87
2 to 5 Years
71
5 to 10 Years
100
Over 10 Years
70

Warner Music Group Customer Satisfaction Score by Industry

Warner Music Group's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Architecture and Planning industry customers.

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Tech
75
Architecture and Planning
67
Arts and Entertainment
100
Professional Services
100

Warner Music Group Customer Satisfaction vs. Competitors

Compared to its competitors, Warner Music Group's Customer Satisfaction score is rated right above Vevo.

COMPANYCustomer Satisfaction (CSAT) Score
Warner Music Group78%
Vevo68%
UMG0%
Music is Me0%
AB Co.0%

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Warner Music Group's Logo
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Vevo's Logo
UMG's Logo
Music is Me's Logo
AB Co. Logo

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Customer Satisfaction for Other Media and Entertainment Brands

In the Media and Entertainment industry, Warner Music Group's Customer Satisfaction score is rated right above The Walt Disney Company, and is preceded by Spotify.

COMPANYCustomer Satisfaction (CSAT) Score
Nintendo88%
Netflix85%
Apple85%
Spotify85%
Warner Music Group78%
The Walt Disney Company77%
Rockstar Games76%
ROBLOX73%
Instagram61%

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The Walt Disney Company's Logo
Rockstar Games' Logo
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Instagram's Logo

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Warner Music Group Customer Service

3.9/5

Warner Music Group has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About Warner Music Group's Customer Service

Address

New York City, NY


Website

http://www.wmg.com


Phone Number

(212) 275-2000

Quick Insights into Warner Music Group Customer Service

Warner Music Group's Customer Service score was rated highest by Other customers, and rated lowest by Asian or Pacific Islander customers.

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Ranked Warner Music Group Customer Service the Highest

Other
4.8
56-60
4.6
Architecture and Planning
4.6

Ranked Warner Music Group Customer Service the Lowest

Over 10 Years
3.7
26-30
3.5
Asian or Pacific Islander
3.5

Warner Music Group Customer Service Score by Gender

Male customers rated Warner Music Group's Customer Service score 0.1 stars higher than Female customers.

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Male

4.1/5

Female

4/5

Warner Music Group Customer Service Score by Ethnicity

Warner Music Group's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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0
20
40
60
80
100
Caucasian
4.1
Caucasian4.1
Hispanic or Latino
4.2
Hispanic or Latino4.2
African American/Black
3.9
African American/Black3.9
Asian or Pacific Islander
3.5
Asian or Pacific Islander3.5
Other
4.8
Other4.8

Warner Music Group Customer Service Score by Age

Warner Music Group's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 26-30.

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0
20
40
60
80
100
18-25
4.3
18-254.3
26-30
3.5
26-303.5
31-35
3.7
31-353.7
36-40
4.1
36-404.1
46-50
4.1
46-504.1
56-60
4.6
56-604.6

Warner Music Group Customer Service Score by Usage

Warner Music Group's Customer Service score was rated the highest by customers who have used Warner Music Group's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
4
1 to 2 Years
4.2
2 to 5 Years
4.2
5 to 10 Years
4.5
Over 10 Years
3.7

Warner Music Group Customer Service Score by Industry

Warner Music Group's Customer Service score was rated the highest by Architecture and Planning industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech
4.1
Architecture and Planning
4.6
Arts and Entertainment
3.8
Professional Services
4.5

Warner Music Group Customer Service vs. Competitors

Compared to its competitors, Warner Music Group's Customer Service score is rated right above Vevo.

COMPANYCustomer Service Score
Warner Music Group3.9/5
Vevo3.5/5
UMGN/A
Music is MeN/A
AB Co.N/A

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Warner Music Group's Logo
VS
Vevo's Logo
UMG's Logo
Music is Me's Logo
AB Co. Logo

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Customer Service for Other Media and Entertainment Brands

In the Media and Entertainment industry, Warner Music Group's Customer Service score is rated right above Rockstar Games, and is preceded by Spotify.

COMPANYCustomer Service Score
Apple4.2/5
The Walt Disney Company4.1/5
Nintendo4/5
Netflix4/5
Spotify4/5
Warner Music Group3.9/5
Rockstar Games3.7/5
ROBLOX3.6/5
Instagram3.3/5

Unlock Warner Music Group Customer Service vs. Companies in Media and Entertainment Data

Warner Music Group's Logo
VS
Apple's Logo
The Walt Disney Company's Logo
Nintendo's Logo
Netflix's Logo
Spotify's Logo
Rockstar Games' Logo
ROBLOX's Logo
Instagram's Logo

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Warner Music Group as an Employer

4.3/5

Warner Music Group has a 4.3/5 stars for its overall company culture rated by their employees

  Warner Music Group CEO
top
5%
CEO of Warner Music Group

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Warner Music Group scored a 30 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Warner Music Group would recommend the brand to a friend. ENPS measures how likely Warner Music Group employees would recommend working at Warner Music Group to a friend.

Net Promoter Score

30
NPS Score
57%Promoters
16%Passive
27%Detractors

Employee Net Promoter Score

23
eNPS Score
47%Promoters
29%Passive
24%Detractors

Global Ranking Snapshot

Warner Music Group is ranked #424 in the Global Top 100 Brands. It ranks just behind Cognizant Technology Solutions and just ahead of Toast.

RANKCOMPANYCEOINDUSTRY
422
KAYAK  KAYAK CEO
Steve Hafner
Travel and Hospitality
423
Cognizant Technology Solutions  Cognizant Technology Solutions CEO
Brian Humphries
Tech
424
Warner Music Group  Warner Music Group CEO
Stephen Cooper
Media and Entertainment
425
Toast  Toast CEO
Aman Narang
Tech
426
Dairy Queen  Dairy Queen CEO
Troy Bader
Food and Beverages
427
Revlon  Revlon CEO
Debra Perelman
Fashion and Beauty
428
Cabela's  Cabela's CEO
Thomas Millner
Retail

Media and Entertainment Ranking Snapshot

Warner Music Group is ranked #52 in the Media and Entertainment Industry. It ranks just behind KAYAK and just ahead of HarperCollins.

RANKCOMPANYLocation
50
Nickelodeon
51
KAYAK
Stamford, CT
52
Warner Music Group
New York City, NY
53
HarperCollins
New York City, NY
54
Wiley
Hoboken, NJ
55
Audible, Inc.
Newark, NJ
56
Fox
Los Angeles, CA