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Cinepolis is

Ranked

#57

Media and Entertainment Brands

Brand Page

Cinepolis

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Cinepolis

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Cinepolis is ranked #57 in Media and Entertainment Brands

About Cinepolis' Brand

Leading cinema theater chain in Latin America, growing in the USA! Come Visit our new luxury cinemas! Cinepolis’s brand is ranked #523 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Cinepolis. When compared to other organizations within the Media and Entertainment industry, Cinepolis is ranked #57. Among its major competitors, Cinepolis is ranked in 3rd place for NPS while Cinemex is 1st, and Cinemark USA is 2nd.

Brand at a Glance

80%

Customer Loyalty

3.6/5

Product Quality

3.4/5

Pricing

3.5/5

Customer Service

Cinepolis Ranking

Cinepolis NPS

Cinepolis's Net Promoter Score (NPS) is a 28 with 58% Promoters, 12% Passives, and 30% Detractors. Net Promoter Score tracks whether Cinepolis's customers would recommend using the product based on a scale of -100 to 100.

Cinepolis Overall NPS

NPS

58%	Promoters
12%	Passives
30%	Detractors

Cinepolis NPS Trend

-100

-50

100

Summary	Date	Score
Sep 2024 29	Sep 2024	29
Oct 2024 29	Oct 2024	29
Nov 2024 27	Nov 2024	27
Dec 2024 27	Dec 2024	27
Jan 2025 25	Jan 2025	25
Mar 2025 27	Mar 2025	27
Jun 2025 27	Jun 2025	27
Jul 2025 26	Jul 2025	26
Aug 2025 28	Aug 2025	28
Sep 2025 28	Sep 2025	28
Nov 2025 28	Nov 2025	28
Dec 2025 28	Dec 2025	28

How Other Brands Compare

Cinepolis is ranked third for NPS among its competitors. Cinemex and Cinemark USA come in first and second, with cj coming in at #4.

	Cinepolis	Cinemark USA	Cinemex	cj
Global Ranking	#523	#971	#-	#-
NPS	28	31	100	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Cinepolis NPS by Gender

Male customers rated Cinepolis's NPS 8 points higher than Female customers.

Male

Cinepolis's NPS was rated 3 by Male customers on Comparably.

50%

Promoters

Passives

47%

Detractors

Female

-5

Cinepolis's NPS was rated -5 by Female customers on Comparably.

45%

Promoters

Passives

50%

Detractors

Cinepolis NPS by Ethnicity

Cinepolis's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -100	Caucasian	-100
Hispanic or Latino 22	Hispanic or Latino	22
African American/Black 67	African American/Black	67
Asian or Pacific Islander 74	Asian or Pacific Islander	74
Other -42	Other	-42

Cinepolis NPS by Age

Cinepolis's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

100

Summary

Age

Promoters

Passives

Detractors

18-25

59%

34%

26-30

71%

29%

31-35

33%

67%

36-40

25%

75%

46-50

100%

51-55

60%

40%

56-60

20%

80%

66+

33%

67%

Cinepolis NPS by Usage

Cinepolis's NPS was rated the highest by customers who have used Cinepolis's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -34	Less than 1 Year	-34
1 to 2 Years -34	1 to 2 Years	-34
2 to 5 Years -18	2 to 5 Years	-18
5 to 10 Years 0	5 to 10 Years	0
Over 10 Years 42	Over 10 Years	42

Cinepolis NPS vs. Competitors

Compared to its competitors, Cinepolis's NPS is rated right below Cinemark USA.

COMPANY		NPS Score
	Cinemex	100
	Cinemark USA	31
	Cinepolis	28

Cinepolis NPS vs Companies in Media and Entertainment

In the Media and Entertainment industry, Cinepolis's NPS is rated right above Instagram, and is preceded by Rockstar Games.

COMPANY		NPS Score
	Nintendo	55
	Spotify	49
	Apple	48
	Netflix	43
	The Walt Disney Company	38
	ROBLOX	38
	Rockstar Games	38
	Cinepolis	28
	Instagram	21

Cinepolis Customer Reviews

Out of the 17 Cinepolis customer reviews 7 were positive and 10 were constructive. Cinepolis customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Cinepolis Customer Loyalty

80%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

80% of Cinepolis users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

80%

20%

Cinepolis Customer Loyalty Score by Gender

Female customers rated Cinepolis's Customer Loyalty score 7% higher than Male customers.

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Male

76%

Yes

Female

83%

Yes

Cinepolis Customer Loyalty Score by Ethnicity

Cinepolis's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Cinepolis.

out of 100

Caucasian

out of 100

Hispanic or Latino

100

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Cinepolis Customer Loyalty Score by Age

Cinepolis's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Cinepolis.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 78%	18-25	78%
26-30 87%	26-30	87%
31-35 100%	31-35	100%
36-40 78%	36-40	78%
46-50 70%	46-50	70%
51-55 82%	51-55	82%
56-60 82%	56-60	82%
66+ 85%	66+	85%

Cinepolis Customer Loyalty Score by Usage

Cinepolis's Customer Loyalty score was rated the highest by customers who have used Cinepolis's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	70%
1 to 2 Years	70%
2 to 5 Years	89%
5 to 10 Years	73%
Over 10 Years	89%

Cinepolis Customer Loyalty Score by Industry

Cinepolis's Customer Loyalty score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Accounting industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	66%
Accounting	55%
Fashion and Beauty	100%
Business and Consumer Services	93%
Business Supplies and Equipment	100%
Education	100%
Legal	100%
Marketing, Advertising and Research	61%

Cinepolis Customer Loyalty vs. Competitors

Compared to its competitors, Cinepolis's Customer Loyalty score is rated right above Cinemark USA.

COMPANY		Customer Loyalty Score
	Cinepolis	80%
	Cinemark USA	77%
	Cinemex	N/A

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Customer Loyalty for Other Media and Entertainment Brands

In the Media and Entertainment industry, Cinepolis's Customer Loyalty score is rated right below The Walt Disney Company.

COMPANY		Customer Loyalty Score
	ROBLOX	89%
	Nintendo	89%
	Netflix	87%
	Spotify	87%
	Apple	86%
	Instagram	84%
	Rockstar Games	84%
	The Walt Disney Company	83%
	Cinepolis	80%

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Cinepolis Product Quality

3.6/5

Cinepolis has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.

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Cinepolis Product Information

Cinepolis’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Fashion and Beauty industry rated Cinepolis's product the highest. Reviewers from the Accounting industry rated Cinepolis the lowest at 1.5.

Website: https://cinepolisusa.com/

Company Size: 10,000+ Employees

Industry

Media

Quick Insights into Cinepolis Product Quality

Cinepolis's Product Quality score was rated highest by customers from the Fashion and Beauty industry, and rated lowest by Caucasian customers.

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Ranked Cinepolis Product Quality the Highest

Fashion and Beauty	5
Asian or Pacific Islander	4.5
Over 10 Years	4

Ranked Cinepolis Product Quality the Lowest

56-60	1.5
Accounting	1.5
Caucasian	1.5

Cinepolis Product Quality Score by Gender

Male customers rated Cinepolis's Product Quality score 0.7 stars higher than Female customers.

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Male

3.5/5

Female

2.8/5

Cinepolis Product Quality Score by Ethnicity

Cinepolis's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 3.7	Hispanic or Latino	3.7
African American/Black 3.8	African American/Black	3.8
Asian or Pacific Islander 4.5	Asian or Pacific Islander	4.5
Other 1.6	Other	1.6

Cinepolis Product Quality Score by Age

Cinepolis's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 3.8	18-25	3.8
26-30 3.5	26-30	3.5
31-35 2	31-35	2
36-40 3	36-40	3
46-50 1.5	46-50	1.5
51-55 3.3	51-55	3.3
56-60 1.5	56-60	1.5
66+ 2.6	66+	2.6

Cinepolis Product Quality Score by Usage

Cinepolis's Product Quality score was rated the highest by customers who have used Cinepolis's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.3
1 to 2 Years	2.9
2 to 5 Years	2.7
5 to 10 Years	3
Over 10 Years	4

Cinepolis Product Quality Score by Industry

Cinepolis's Product Quality score was rated the highest by Fashion and Beauty industry customers, and the lowest by Accounting industry customers.

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Tech	2.2
Accounting	1.5
Fashion and Beauty	5
Business and Consumer Services	4
Business Supplies and Equipment	3.5
Education	4.5
Legal	2.1
Marketing, Advertising and Research	3.7

Cinepolis Product Quality vs. Competitors

Compared to its competitors, Cinepolis's Product Quality score is rated right above Cinemex, and is preceded by Cinemark USA.

COMPANY		Product Quality Score
	Cinemark USA	3.9/5
	Cinepolis	3.6/5
	Cinemex	N/A

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Product Quality for Other Media and Entertainment Brands

In the Media and Entertainment industry, Cinepolis's Product Quality score is rated right below Instagram.

COMPANY		Product Quality Score
	Nintendo	4.4/5
	Apple	4.3/5
	Netflix	4.2/5
	Spotify	4.2/5
	The Walt Disney Company	4.1/5
	Rockstar Games	4.1/5
	ROBLOX	4/5
	Instagram	3.7/5
	Cinepolis	3.6/5

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Cinepolis Pricing

Cinepolis ROI & Value For Money

3.4/5

Cinepolis has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.

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Cinepolis Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Fashion and Beauty industry. The users from the Accounting industry think that they had the lowest ROI from Cinepolis.

Quick Insights into Cinepolis ROI

Cinepolis's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.

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Ranked Cinepolis ROI the Highest

Asian or Pacific Islander	4.6
Fashion and Beauty	4.6
Over 10 Years	3.9

Ranked Cinepolis ROI the Lowest

56-60	1.5
Accounting	1.5
Caucasian	1.5

Cinepolis ROI Score by Gender

Male customers rated Cinepolis's ROI score 0.7 stars higher than Female customers.

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Male

3.4/5

Female

2.7/5

Cinepolis ROI Score by Ethnicity

Cinepolis's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 3.4	Hispanic or Latino	3.4
African American/Black 4.5	African American/Black	4.5
Asian or Pacific Islander 4.6	Asian or Pacific Islander	4.6
Other 1.6	Other	1.6

Cinepolis ROI Score by Age

Cinepolis's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 3.6	18-25	3.6
26-30 3.4	26-30	3.4
31-35 2	31-35	2
36-40 2.4	36-40	2.4
46-50 1.5	46-50	1.5
51-55 3.4	51-55	3.4
56-60 1.5	56-60	1.5
66+ 2.6	66+	2.6

Cinepolis ROI Score by Usage

Cinepolis's ROI score was rated the highest by customers who have used Cinepolis's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.4
1 to 2 Years	2.5
2 to 5 Years	2.6
5 to 10 Years	3
Over 10 Years	3.9

Cinepolis ROI Score by Industry

Cinepolis's ROI score was rated the highest by Fashion and Beauty industry customers, and the lowest by Accounting industry customers.

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Tech	2.2
Accounting	1.5
Fashion and Beauty	4.6
Business and Consumer Services	3.6
Business Supplies and Equipment	3.5
Education	4.4
Legal	2
Marketing, Advertising and Research	3.8

Cinepolis Pricing vs. Competitors

Compared to its competitors, Cinepolis's ROI score is rated right above Cinemex, and is preceded by Cinemark USA.

COMPANY		Pricing Score
	Cinemark USA	3.7/5
	Cinepolis	3.4/5
	Cinemex	N/A

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ROI for Other Media and Entertainment Brands

In the Media and Entertainment industry, Cinepolis's ROI score is rated right below Instagram.

COMPANY		Pricing Score
	Spotify	4/5
	Nintendo	4/5
	Netflix	4/5
	Apple	4/5
	Rockstar Games	3.8/5
	ROBLOX	3.8/5
	The Walt Disney Company	3.7/5
	Instagram	3.5/5
	Cinepolis	3.4/5

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Cinepolis Customer Satisfaction (CSAT)

Cinepolis Customer Satisfaction (CSAT) Score

62 / 100

Cinepolis has an overall Customer Satisfaction score of 62 rated by its users and customers.

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Very Satisfied	36%
Satisfied	26%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	8%
Very Dissatisfied	23%

Very Satisfied

36%

Satisfied

26%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

23%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Cinepolis Customer Satisfaction

Cinepolis's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Accounting industry.

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Ranked Cinepolis Customer Satisfaction the Highest

Asian or Pacific Islander	100%
Education	78%
Over 10 Years	69%

Ranked Cinepolis Customer Satisfaction the Lowest

Caucasian	6%
56-60	0%
Accounting	0%

Cinepolis Customer Satisfaction Score by Gender

Male customers rated Cinepolis's Customer Satisfaction score 15 points higher than Female customers.

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55 / 100

Male

	Very Satisfied	35%
	Satisfied	20%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	15%
	Very Dissatisfied	30%

40 / 100

Female

	Very Satisfied	32%
	Satisfied	8%
	Neither Satisfied nor Dissatisfied	8%
	Dissatisfied	3%
	Very Dissatisfied	49%

Cinepolis Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Cinepolis' Customer Satisfaction (CSAT) score was rated 6% according to Caucasian users and customers.

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6 / 100

Very Satisfied	0%
Satisfied	6%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	6%
Very Dissatisfied	82%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

82%

CSAT according to Hispanic or Latino

Cinepolis' Customer Satisfaction (CSAT) score was rated 61% according to Hispanic or Latino users and customers.

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61 / 100

Very Satisfied	38%
Satisfied	23%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	4%
Very Dissatisfied	27%

Very Satisfied

38%

Satisfied

23%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

27%

CSAT according to African American/Black

Cinepolis' Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.

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67 / 100

Very Satisfied	67%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	33%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

33%

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Cinepolis' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.

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100 / 100

Very Satisfied	100%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

100%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Other

Cinepolis' Customer Satisfaction (CSAT) score was rated 20% according to Other users and customers.

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20 / 100

Very Satisfied	20%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	80%

Very Satisfied

20%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

80%

Cinepolis Customer Satisfaction Score by Age

Cinepolis's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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100

Breakdown

Age

Score

18-25

68%

26-30

67%

31-35

33%

36-40

33%

46-50

51-55

50%

56-60

66+

33%

Cinepolis Customer Satisfaction Score by Usage

Cinepolis's Customer Satisfaction score was rated the highest by customers who have used Cinepolis's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	37
1 to 2 Years	20
2 to 5 Years	29
5 to 10 Years	53
Over 10 Years	69

Cinepolis Customer Satisfaction Score by Industry

Cinepolis's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Accounting industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "Cinepolis Customer Satisfaction Score by Industry",
	"text": "Cinepolis's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Accounting industry customers.",
	"bars": [
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			"groupId": 104,
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			"label": "Legal",
			"groupId": 529,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
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			"scoreClassName": "",
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			"groupId": 535,
			"score": 33,
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			"scoreClassName": "",
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Tech	28
Accounting	0
Business and Consumer Services	66
Education	78
Legal	25
Marketing, Advertising and Research	33

Cinepolis Customer Satisfaction vs. Competitors

Compared to its competitors, Cinepolis's Customer Satisfaction score is rated right above Cinemex, and is preceded by Cinemark USA.

COMPANY		Customer Satisfaction (CSAT) Score
	Cinemark USA	78%
	Cinepolis	62%
	Cinemex	0%

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Customer Satisfaction for Other Media and Entertainment Brands

In the Media and Entertainment industry, Cinepolis's Customer Satisfaction score is rated right above Instagram, and is preceded by ROBLOX.

COMPANY		Customer Satisfaction (CSAT) Score
	Nintendo	88%
	Netflix	85%
	Apple	85%
	Spotify	85%
	The Walt Disney Company	77%
	Rockstar Games	76%
	ROBLOX	73%
	Cinepolis	62%
	Instagram	61%

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Cinepolis Customer Service

3.5/5

Cinepolis has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.

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About Cinepolis's Customer Service

Address

14951 Dallas Parkway 300, Dallas, TX 75254

Website

https://cinepolisusa.com/

Phone Number

972-993-1553

Quick Insights into Cinepolis Customer Service

Cinepolis's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.

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Ranked Cinepolis Customer Service the Highest

Asian or Pacific Islander	4.5
Education	4.4
Over 10 Years	3.9

Ranked Cinepolis Customer Service the Lowest

56-60	1.5
Accounting	1.5
Caucasian	1.5

Cinepolis Customer Service Score by Gender

Male customers rated Cinepolis's Customer Service score 0.6 stars higher than Female customers.

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Male

3.3/5

Female

2.7/5

Cinepolis Customer Service Score by Ethnicity

Cinepolis's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 3.3	Hispanic or Latino	3.3
African American/Black 3.5	African American/Black	3.5
Asian or Pacific Islander 4.5	Asian or Pacific Islander	4.5
Other 1.7	Other	1.7

Cinepolis Customer Service Score by Age

Cinepolis's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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100

Summary	Age	Customer Service Score
18-25 3.6	18-25	3.6
26-30 3.4	26-30	3.4
31-35 2	31-35	2
36-40 2.2	36-40	2.2
46-50 1.5	46-50	1.5
51-55 3.2	51-55	3.2
56-60 1.5	56-60	1.5
66+ 2.6	66+	2.6

Cinepolis Customer Service Score by Usage

Cinepolis's Customer Service score was rated the highest by customers who have used Cinepolis's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	2.4
1 to 2 Years	3.1
2 to 5 Years	2
5 to 10 Years	3.1
Over 10 Years	3.9

Cinepolis Customer Service Score by Industry

Cinepolis's Customer Service score was rated the highest by Education industry customers, and the lowest by Accounting industry customers.

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Tech	1.9
Accounting	1.5
Fashion and Beauty	4.1
Business and Consumer Services	3.8
Business Supplies and Equipment	3.5
Education	4.4
Legal	2.4
Marketing, Advertising and Research	3.8

Cinepolis Customer Service vs. Competitors

Compared to its competitors, Cinepolis's Customer Service score is rated right above Cinemex, and is preceded by Cinemark USA.

COMPANY		Customer Service Score
	Cinemark USA	3.8/5
	Cinepolis	3.5/5
	Cinemex	N/A

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Customer Service for Other Media and Entertainment Brands

In the Media and Entertainment industry, Cinepolis's Customer Service score is rated right above Instagram, and is preceded by ROBLOX.

COMPANY		Customer Service Score
	Apple	4.2/5
	The Walt Disney Company	4.1/5
	Nintendo	4/5
	Netflix	4/5
	Spotify	4/5
	Rockstar Games	3.7/5
	ROBLOX	3.6/5
	Cinepolis	3.5/5
	Instagram	3.3/5

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Cinepolis as an Employer

3.7/5

Cinepolis has a 3.7/5 stars for its overall company culture rated by their employees

top

35%

CEO of Cinepolis

Alejandro Magana

In the Top 35% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Cinepolis scored a 28 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of Cinepolis would recommend the brand to a friend. ENPS measures how likely Cinepolis employees would recommend working at Cinepolis to a friend.

Net Promoter Score

NPS Score

58%	Promoters
12%	Passive
30%	Detractors

Employee Net Promoter Score

eNPS Score

46%	Promoters
13%	Passive
41%	Detractors

Global Ranking Snapshot

Cinepolis is ranked #523 in the Global Top 100 Brands. It ranks just behind CoStar Group and just ahead of Capgemini.

RANK			INDUSTRY
521	Elevance Health	Gail Boudreaux	Health and Wellness
522	CoStar Group	Andrew Florance	Tech
523	Cinepolis	Alejandro Magana	Media and Entertainment
524	Capgemini	Aiman Ezzat	Tech
525	Randstad	Jacques Broek	Business and Consumer Services
526	ZipRecruiter	Ian Siegel	Business and Consumer Services
527	Activision Blizzard	Bobby Kotick	Media and Entertainment

Media and Entertainment Ranking Snapshot

Cinepolis is ranked #57 in the Media and Entertainment Industry. It ranks just behind Fox and just ahead of Activision Blizzard.

RANK		Location
55	Audible, Inc.	Newark, NJ
56	Fox	Los Angeles, CA
57	Cinepolis	Dallas, TX
58	Activision Blizzard	Santa Monica, CA
59	Century 21	Madison, NJ
60	Live Nation Entertainment
61	Calm	San Francisco, CA