100
NPS
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Cinemex
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About Cinemex's Brand
Owner and operator of cinematographic exhibitions chains. The company's branded cineplex chain marks the presence in almost all the cities of the Mexican Republic with 297 complexes, featured with state-of-the-art digital projectors and screens and innovative loyalty plans, enabling audiences to experience 3D movies and different contents all through the week. Among its major competitors, Cinemex is ranked in 1st place for NPS while Cinemark USA is 2nd, and Cinepolis is 3rd.
Cinemex Ranking
- #1 / 4 of its competitors
Cinemex NPS
Cinemex's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Cinemex's customers would recommend using the product based on a scale of -100 to 100.
Cinemex Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Cinemex NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 100 | Jan 2023 | 100 |
How Other Brands Compare
Cinemex is ranked first for NPS among its competitors. Cinemark USA and Cinepolis come in second and third, with Citibanamex coming in at #4.
Cinemex |  Cinepolis |  Cinemark USA |  Citibanamex | |
| Global Ranking | #- | #523 | #971 | #- |
| NPS | 100 | 28 | 31 | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cinemex NPS vs. Competitors
Compared to its competitors, Cinemex's NPS is rated right above Cinemark USA.
| COMPANY | NPS Score | |
|---|---|---|
| Cinemex | 100 |
| Cinemark USA | 31 |
| Cinepolis | 28 |
Consumer vs. Employees
Cinemex scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Cinemex would recommend the brand to a friend. ENPS measures how likely Cinemex employees would recommend working at Cinemex to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
