Cinemark USA NPS & Customer Reviews | Comparably
Cinemark USA is
Ranked
#114
in
Media and Entertainment Brands
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Cinemark USA
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Cinemark USA is ranked #114 in Media and Entertainment Brands

About Cinemark USA's Brand

Headquartered in Plano, TX, Cinemark Holdings, Inc. is a leader in the motion picture exhibition industry with 514 theatres and 5,812 screens in the U.S. and Latin America as of June 30, 2023. • Our circuit is the third largest in the U.S. with 315 theatres and 4,370 screens in 42 states. • We ranked either #1 or #2 by box office revenues in 80% of our top 25 markets. • We are one of the most geographically diverse circuits in Latin America with 199 theatres and 1,442 screens in 14 countries. • We had a presence in 15 of the top 20 metropolitan cities in South America Cinemark USA’s brand is ranked #971 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Cinemark USA. When compared to other organizations within the Media and Entertainment industry, Cinemark USA is ranked #114. Among its major competitors, Cinemark USA is ranked in 2nd place for NPS while Regal is 1st, and AMC Theaters is 3rd.

Brand at a Glance

77%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service

Cinemark USA Ranking

Cinemark USA NPS

Cinemark USA's Net Promoter Score (NPS) is a 31 with 59% Promoters, 13% Passives, and 28% Detractors. Net Promoter Score tracks whether Cinemark USA's customers would recommend using the product based on a scale of -100 to 100.

Cinemark USA Overall NPS

31
NPS
59%Promoters
13%Passives
28%Detractors
Cinemark USA Overall NPS

Cinemark USA NPS Trend

-100
-50
0
50
100
Aug 2024
33
Aug 202433
Sep 2024
32
Sep 202432
Oct 2024
30
Oct 202430
Dec 2024
32
Dec 202432
Jan 2025
31
Jan 202531
Feb 2025
30
Feb 202530
Mar 2025
29
Mar 202529
Apr 2025
31
Apr 202531
May 2025
30
May 202530
Jun 2025
31
Jun 202531
Jul 2025
29
Jul 202529
Nov 2025
31
Nov 202531

How Other Brands Compare

Cinemark USA is ranked second for NPS among its competitors. Regal and AMC Theaters come in first and third, with Marcus Theatre coming in at #4.

Cinemark USA's Logo
Cinemark USA
AMC Theaters' Logo
AMC Theaters
Regal's Logo
Regal
Marcus Theatre's Logo
Marcus Theatre
Global Ranking#971#683#-#-
NPS31461-16
Social Sentiment Calculated by analyzing social media and other online mentions-Neutral--
Valuation Updated every 24 hours for public companies-$1.64B--

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Cinemark USA NPS by Gender

Male customers rated Cinemark USA's NPS 28 points higher than Female customers.

Male

28

Cinemark USA's NPS was rated 28 by Male customers on Comparably.

61%
Promoters
6%
Passives
33%
Detractors

Female

0

Cinemark USA's NPS was rated by Female customers on Comparably.

47%
Promoters
6%
Passives
47%
Detractors

Cinemark USA NPS by Ethnicity

Cinemark USA's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

-100
-50
0
50
100
Caucasian
-32
Caucasian-32
Hispanic or Latino
50
Hispanic or Latino50
African American/Black
100
African American/Black100
Other
37
Other37

Cinemark USA NPS by Age

Cinemark USA's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.

0
20
40
60
80
100
Promoters
67%
Passives
8%
Detractors
25%
18-2567%8%25%
Promoters
67%
Passives
33%
Detractors
0%
31-3567%33%0%
Promoters
40%
Passives
0%
Detractors
60%
36-4040%0%60%
Promoters
33%
Passives
0%
Detractors
67%
41-4533%0%67%
Promoters
80%
Passives
0%
Detractors
20%
51-5580%0%20%
Promoters
33%
Passives
0%
Detractors
67%
56-6033%0%67%

Cinemark USA NPS by Usage

Cinemark USA's NPS was rated the highest by customers who have used Cinemark USA's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

-100
-50
0
50
100
1 to 2 Years
50
1 to 2 Years50
2 to 5 Years
-34
2 to 5 Years-34
5 to 10 Years
50
5 to 10 Years50
Over 10 Years
-10
Over 10 Years-10

Cinemark USA NPS vs. Competitors

Compared to its competitors, Cinemark USA's NPS is rated right above AMC Theaters, and is preceded by Regal.

Cinemark USA NPS vs Companies in Media and Entertainment

In the Media and Entertainment industry, Cinemark USA's NPS is rated right above Instagram, and is preceded by Rockstar Games.

Cinemark USA Customer Reviews

Out of the 7 Cinemark USA customer reviews 4 were positive and 3 were constructive. Cinemark USA customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What can this brand most improve?
this corporation has a culture, stemming from top management, of poor to downright rude customer service.
What do you value most about this brand?
Movies are fun to go to
What do you value most about this brand?
They are very customer oriented
What do you value most about this brand?
Easy to navigate and find seats
What can this brand most improve?
Spend more on design of theater

Cinemark USA Customer Loyalty

77%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

77% of Cinemark USA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

77
77%
23
23%
Cinemark USA Customer Loyalty

Cinemark USA Customer Loyalty Score by Gender

Female customers rated Cinemark USA's Customer Loyalty score 4% higher than Male customers.

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Male
75%
Yes
Female
79%
Yes

Cinemark USA Customer Loyalty Score by Ethnicity

Cinemark USA's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.

% who answered "Yes"

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72
out of 100
Caucasian
100
out of 100
Hispanic or Latino
100
out of 100
African American/Black
55
out of 100
Other

Cinemark USA Customer Loyalty Score by Age

Cinemark USA's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.

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0
20%
40%
60%
80%
100%
18-25
93%
18-2593%
31-35
70%
31-3570%
36-40
100%
36-40100%
41-45
40%
41-4540%
51-55
64%
51-5564%
56-60
100%
56-60100%

Cinemark USA Customer Loyalty Score by Usage

Cinemark USA's Customer Loyalty score was rated the highest by customers who have used Cinemark USA's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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1 to 2 Years
100%
2 to 5 Years
100%
5 to 10 Years
89%
Over 10 Years
64%

Cinemark USA Customer Loyalty Score by Industry

Cinemark USA's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Business and Consumer Services industry customers.

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Tech
100%
Accounting
100%
Arts and Entertainment
74%
Business and Consumer Services
70%
Education
100%

Cinemark USA Customer Loyalty vs. Competitors

Compared to its competitors, Cinemark USA's Customer Loyalty score is rated right above AMC Theaters.

COMPANYCustomer Loyalty Score
Cinemark USA77%
AMC Theaters75%
Marcus Theatre74%
Regal61%

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Cinemark USA's Logo
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AMC Theaters' Logo
Marcus Theatre's Logo
Regal's Logo

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Customer Loyalty for Other Media and Entertainment Brands

In the Media and Entertainment industry, Cinemark USA's Customer Loyalty score is rated right below The Walt Disney Company.

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Cinemark USA's Logo
VS
ROBLOX's Logo
Nintendo's Logo
Netflix's Logo
Spotify's Logo
Apple's Logo
Instagram's Logo
Rockstar Games' Logo
The Walt Disney Company's Logo

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Cinemark USA Product Quality

3.9/5

Cinemark USA has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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Cinemark USA Product Information

Cinemark USA’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Cinemark USA's product the highest. Reviewers from the Business and Consumer Services industry rated Cinemark USA the lowest at 3.5.

Website
http://www.cinemark.com
Company Size
10,000+ Employees

Industry

Media and Entertainment

Quick Insights into Cinemark USA Product Quality

Cinemark USA's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 56-60.

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Ranked Cinemark USA Product Quality the Highest

Accounting
4.6
African American/Black
4.5
18-25
4.3

Ranked Cinemark USA Product Quality the Lowest

Over 10 Years
3
Caucasian
2.8
56-60
2.6

Cinemark USA Product Quality Score by Gender

Male customers rated Cinemark USA's Product Quality score 0.6 stars higher than Female customers.

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Male

3.8/5

Female

3.2/5

Cinemark USA Product Quality Score by Ethnicity

Cinemark USA's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

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0
1
2
3
4
5
Caucasian
2.8
Caucasian2.8
Hispanic or Latino
3.9
Hispanic or Latino3.9
African American/Black
4.5
African American/Black4.5
Other
3.7
Other3.7

Cinemark USA Product Quality Score by Age

Cinemark USA's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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0
1
2
3
4
5
18-25
4.3
18-254.3
31-35
4
31-354
36-40
3.2
36-403.2
41-45
2.6
41-452.6
51-55
3.9
51-553.9
56-60
2.6
56-602.6

Cinemark USA Product Quality Score by Usage

Cinemark USA's Product Quality score was rated the highest by customers who have used Cinemark USA's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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1 to 2 Years
4.2
2 to 5 Years
3.5
5 to 10 Years
3.9
Over 10 Years
3

Cinemark USA Product Quality Score by Industry

Cinemark USA's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Education industry customers.

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Tech
3.6
Accounting
4.6
Arts and Entertainment
4
Business and Consumer Services
3.5
Education
3.5

Cinemark USA Product Quality vs. Competitors

Compared to its competitors, Cinemark USA's Product Quality score is rated right above Regal.

COMPANYProduct Quality Score
Cinemark USA3.9/5
Regal3.6/5
AMC Theaters3.3/5
Marcus Theatre3/5

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Cinemark USA's Logo
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Regal's Logo
AMC Theaters' Logo
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Product Quality for Other Media and Entertainment Brands

In the Media and Entertainment industry, Cinemark USA's Product Quality score is rated right above Instagram, and is preceded by ROBLOX.

COMPANYProduct Quality Score
Nintendo4.4/5
Apple4.3/5
Netflix4.2/5
Spotify4.2/5
The Walt Disney Company4.1/5
Rockstar Games4.1/5
ROBLOX4/5
Cinemark USA3.9/5
Instagram3.7/5

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Cinemark USA's Logo
VS
Nintendo's Logo
Apple's Logo
Netflix's Logo
Spotify's Logo
The Walt Disney Company's Logo
Rockstar Games' Logo
ROBLOX's Logo
Instagram's Logo

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Cinemark USA Pricing

Cinemark USA ROI & Value For Money

3.7/5

Cinemark USA has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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Cinemark USA Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Business and Consumer Services industry think that they had the lowest ROI from Cinemark USA.

Quick Insights into Cinemark USA ROI

Cinemark USA's ROI score was rated highest by African American/Black customers, and rated lowest by customers ages 56-60.

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Ranked Cinemark USA ROI the Highest

African American/Black
4.4
31-35
4.3
Accounting
4.1

Ranked Cinemark USA ROI the Lowest

Over 10 Years
2.9
Caucasian
2.4
56-60
2.3

Cinemark USA ROI Score by Gender

Male customers rated Cinemark USA's ROI score 0.3 stars higher than Female customers.

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Male

3.4/5

Female

3.1/5

Cinemark USA ROI Score by Ethnicity

Cinemark USA's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

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0
1
2
3
4
5
Caucasian
2.4
Caucasian2.4
Hispanic or Latino
3.7
Hispanic or Latino3.7
African American/Black
4.4
African American/Black4.4
Other
3.9
Other3.9

Cinemark USA ROI Score by Age

Cinemark USA's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.

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0
1
2
3
4
5
18-25
3.5
18-253.5
31-35
4.3
31-354.3
36-40
3
36-403
41-45
2.8
41-452.8
51-55
3.8
51-553.8
56-60
2.3
56-602.3

Cinemark USA ROI Score by Usage

Cinemark USA's ROI score was rated the highest by customers who have used Cinemark USA's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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1 to 2 Years
3.9
2 to 5 Years
3
5 to 10 Years
3.8
Over 10 Years
2.9

Cinemark USA ROI Score by Industry

Cinemark USA's ROI score was rated the highest by Accounting industry customers, and the lowest by Education industry customers.

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Tech
3.7
Accounting
4.1
Arts and Entertainment
3.5
Business and Consumer Services
3
Education
3

Cinemark USA Pricing vs. Competitors

Compared to its competitors, Cinemark USA's ROI score is rated right above Regal.

COMPANYPricing Score
Cinemark USA3.7/5
Regal3.5/5
AMC Theaters3.1/5
Marcus Theatre2.7/5

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Cinemark USA's Logo
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Regal's Logo
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Marcus Theatre's Logo

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ROI for Other Media and Entertainment Brands

In the Media and Entertainment industry, Cinemark USA's ROI score is rated right above Instagram, and is preceded by The Walt Disney Company.

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Cinemark USA's Logo
VS
Spotify's Logo
Nintendo's Logo
Netflix's Logo
Apple's Logo
Rockstar Games' Logo
ROBLOX's Logo
The Walt Disney Company's Logo
Instagram's Logo

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Cinemark USA Customer Satisfaction (CSAT)

Cinemark USA Customer Satisfaction (CSAT) Score

78 / 100

Cinemark USA has an overall Customer Satisfaction score of 78 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied42%
Satisfied36%
Neither Satisfied nor Dissatisfied8%
Dissatisfied5%
Very Dissatisfied9%
Very Satisfied
42%
Satisfied
36%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
5%
Very Dissatisfied
9%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Cinemark USA Customer Satisfaction

Cinemark USA's Customer Satisfaction score was rated highest by customers who have used Cinemark USA's products/services for 1 to 2 Years, and rated lowest by customers ages 41-45.

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Ranked Cinemark USA Customer Satisfaction the Highest

1 to 2 Years
100%
Tech
100%
18-25
82%

Ranked Cinemark USA Customer Satisfaction the Lowest

Caucasian
50%
Over 10 Years
50%
41-45
34%

Cinemark USA Customer Satisfaction Score by Gender

Male customers rated Cinemark USA's Customer Satisfaction score 22 points higher than Female customers.

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75 / 100
Male
Very Satisfied
44%
Satisfied
31%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
13%
53 / 100
Female
Very Satisfied
35%
Satisfied
18%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
12%
Very Dissatisfied
24%

Cinemark USA Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Cinemark USA's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.

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50 / 100
Very Satisfied25%
Satisfied25%
Neither Satisfied nor Dissatisfied13%
Dissatisfied6%
Very Dissatisfied31%
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
6%
Very Dissatisfied
31%

CSAT according to Hispanic or Latino

Cinemark USA's Customer Satisfaction (CSAT) score was rated 75% according to Hispanic or Latino users and customers.

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75 / 100
Very Satisfied75%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied25%
Very Dissatisfied0%
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%

CSAT according to African American/Black

Cinemark USA's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.

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67 / 100
Very Satisfied67%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied33%
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%

CSAT according to Other

Cinemark USA's Customer Satisfaction (CSAT) score was rated 76% according to Other users and customers.

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76 / 100
Very Satisfied38%
Satisfied38%
Neither Satisfied nor Dissatisfied24%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
38%
Satisfied
38%
Neither Satisfied nor Dissatisfied
24%
Dissatisfied
0%
Very Dissatisfied
0%

Cinemark USA Customer Satisfaction Score by Age

Cinemark USA's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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0
20
40
60
80
100
18-25 CSAT Score
82%
Very Satisfied
45%
Satisfied
37%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
18%
18-2582%
36-40 CSAT Score
40%
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
20%
36-4040%
41-45 CSAT Score
34%
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
41-4534%
51-55 CSAT Score
75%
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
51-5575%
56-60 CSAT Score
67%
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
56-6067%

Cinemark USA Customer Satisfaction Score by Usage

Cinemark USA's Customer Satisfaction score was rated the highest by customers who have used Cinemark USA's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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1 to 2 Years
100
5 to 10 Years
72
Over 10 Years
50

Cinemark USA Customer Satisfaction Score by Industry

Cinemark USA's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech
100
Arts and Entertainment
50
Business and Consumer Services
67
Education
67

Cinemark USA Customer Satisfaction vs. Competitors

Compared to its competitors, Cinemark USA's Customer Satisfaction score is rated right above AMC Theaters, and is preceded by Regal.

COMPANYCustomer Satisfaction (CSAT) Score
Regal89%
Cinemark USA78%
AMC Theaters63%
Marcus Theatre58%

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Regal's Logo
AMC Theaters' Logo
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Customer Satisfaction for Other Media and Entertainment Brands

In the Media and Entertainment industry, Cinemark USA's Customer Satisfaction score is rated right above The Walt Disney Company, and is preceded by Spotify.

COMPANYCustomer Satisfaction (CSAT) Score
Nintendo88%
Netflix85%
Apple85%
Spotify85%
Cinemark USA78%
The Walt Disney Company77%
Rockstar Games76%
ROBLOX73%
Instagram61%

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Cinemark USA's Logo
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Spotify's Logo
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Cinemark USA Customer Service

3.8/5

Cinemark USA has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About Cinemark USA's Customer Service

Address

3900 Dallas Parkway | Plano, TX | 75093, Plano, TX 75093


Website

http://www.cinemark.com


Phone Number

972-665-1000

Quick Insights into Cinemark USA Customer Service

Cinemark USA's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers ages 56-60.

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Ranked Cinemark USA Customer Service the Highest

31-35
4.5
African American/Black
4.5
Accounting
4.3

Ranked Cinemark USA Customer Service the Lowest

Over 10 Years
2.9
Caucasian
2.6
56-60
1.6

Cinemark USA Customer Service Score by Gender

Male customers rated Cinemark USA's Customer Service score 0.5 stars higher than Female customers.

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Male

3.6/5

Female

3.1/5

Cinemark USA Customer Service Score by Ethnicity

Cinemark USA's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

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0
20
40
60
80
100
Caucasian
2.6
Caucasian2.6
Hispanic or Latino
4
Hispanic or Latino4
African American/Black
4.5
African American/Black4.5
Other
3.9
Other3.9

Cinemark USA Customer Service Score by Age

Cinemark USA's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.

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0
20
40
60
80
100
18-25
3.9
18-253.9
31-35
4.5
31-354.5
36-40
3.5
36-403.5
41-45
2.8
41-452.8
51-55
3.8
51-553.8
56-60
1.6
56-601.6

Cinemark USA Customer Service Score by Usage

Cinemark USA's Customer Service score was rated the highest by customers who have used Cinemark USA's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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1 to 2 Years
4
2 to 5 Years
4
5 to 10 Years
4
Over 10 Years
2.9

Cinemark USA Customer Service Score by Industry

Cinemark USA's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Education industry customers.

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Tech
3.4
Accounting
4.3
Arts and Entertainment
4.1
Business and Consumer Services
3.6
Education
3.1

Cinemark USA Customer Service vs. Competitors

Compared to its competitors, Cinemark USA's Customer Service score is rated right above AMC Theaters, and is preceded by Regal.

COMPANYCustomer Service Score
Regal4.1/5
Cinemark USA3.8/5
AMC Theaters3.1/5
Marcus Theatre2.9/5

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Cinemark USA's Logo
VS
Regal's Logo
AMC Theaters' Logo
Marcus Theatre's Logo

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Customer Service for Other Media and Entertainment Brands

In the Media and Entertainment industry, Cinemark USA's Customer Service score is rated right above Rockstar Games, and is preceded by Spotify.

COMPANYCustomer Service Score
Apple4.2/5
The Walt Disney Company4.1/5
Nintendo4/5
Netflix4/5
Spotify4/5
Cinemark USA3.8/5
Rockstar Games3.7/5
ROBLOX3.6/5
Instagram3.3/5

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Cinemark USA's Logo
VS
Apple's Logo
The Walt Disney Company's Logo
Nintendo's Logo
Netflix's Logo
Spotify's Logo
Rockstar Games' Logo
ROBLOX's Logo
Instagram's Logo

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Cinemark USA as an Employer

2.6/5

Cinemark USA has a 2.6/5 stars for its overall company culture rated by their employees

  Cinemark USA CEO
bottom
15%
CEO of Cinemark USA

In the Bottom 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Cinemark USA scored a 31 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of Cinemark USA would recommend the brand to a friend. ENPS measures how likely Cinemark USA employees would recommend working at Cinemark USA to a friend.

Net Promoter Score

31
NPS Score
59%Promoters
13%Passive
28%Detractors

Employee Net Promoter Score

-30
eNPS Score
24%Promoters
22%Passive
54%Detractors

Global Ranking Snapshot

Cinemark USA is ranked #971 in the Global Top 100 Brands. It ranks just behind Personal Capital and just ahead of CrowdStrike.

RANKCOMPANYCEOINDUSTRY
969
Lose It!  Lose It! CEO
Patrick Wetherille
Tech
970
Personal Capital  Personal Capital CEO
Jay Shah
Banking and Financial Services
971
Cinemark USA  Cinemark USA CEO
Sean Gamble
Media and Entertainment
972
CrowdStrike  CrowdStrike CEO
George Kurtz
Tech
973
BBC  BBC CEO
Tony Hall
Media and Entertainment
974
iQor  iQor CEO
Gary Praznik
Business and Consumer Services
975
Carrabba's Italian Grill  Carrabba's Italian Grill CEO
Food and Beverages

Media and Entertainment Ranking Snapshot

Cinemark USA is ranked #114 in the Media and Entertainment Industry. It ranks just behind Dotdash and just ahead of BBC.

RANKCOMPANYLocation
112
Fila
York, NY
113
Dotdash
New York City, NY
114
Cinemark USA
Plano, TX
115
BBC
London, MN
116
AEG
Los Angeles, CA
117
IGN Entertainment
San Francisco, CA