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Dotdash is

Ranked

#113

Media and Entertainment Brands

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Dotdash

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Dotdash is ranked #113 in Media and Entertainment Brands

About Dotdash's Brand

For more than 20 years, Dotdash brands have been helping people find answers, solve problems, and get inspired. Dotdash’s brand is ranked #962 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Dotdash. When compared to other organizations within the Media and Entertainment industry, Dotdash is ranked #113. Among its major competitors, Dotdash is ranked in 2nd place for NPS while Press is 1st, and AdvisoryHQ is 3rd. Overall, Dotdash has a neutral social sentiment, when analyzing social media channels and online mentions.

Brand at a Glance

74%

Customer Loyalty

3.7/5

Product Quality

3.6/5

Pricing

4.1/5

Customer Service

Dotdash Ranking

^#113 in Media and Entertainment
^#2 / 4 of its competitors

Dotdash NPS

Dotdash's Net Promoter Score (NPS) is a 44 with 67% Promoters, 10% Passives, and 23% Detractors. Net Promoter Score tracks whether Dotdash's customers would recommend using the product based on a scale of -100 to 100.

Dotdash Overall NPS

NPS

67%	Promoters
10%	Passives
23%	Detractors

Dotdash NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2022 53	Jan 2022	53
Feb 2022 46	Feb 2022	46
Mar 2022 47	Mar 2022	47
Jun 2022 45	Jun 2022	45
Aug 2022 52	Aug 2022	52
Oct 2022 53	Oct 2022	53
Feb 2023 48	Feb 2023	48
Mar 2023 36	Mar 2023	36
May 2023 39	May 2023	39
Jun 2023 41	Jun 2023	41
Jan 2024 43	Jan 2024	43
Jan 2025 44	Jan 2025	44

How Other Brands Compare

Dotdash is ranked second for NPS among its competitors. Press and AdvisoryHQ come in first and third, with Stockr coming in at #4.

	Dotdash	Press	AdvisoryHQ	Stockr
Global Ranking	#962	#-	#-	#-
NPS	44	100	-	-
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	-	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Dotdash NPS vs. Competitors

Compared to its competitors, Dotdash's NPS is rated right below Press.

COMPANY		NPS Score
	Press	100
	Dotdash	44

Dotdash NPS vs Companies in Media and Entertainment

In the Media and Entertainment industry, Dotdash's NPS is rated right above Netflix, and is preceded by Apple.

COMPANY		NPS Score
	Nintendo	55
	Spotify	49
	Apple	48
	Dotdash	44
	Netflix	43
	The Walt Disney Company	38
	ROBLOX	38
	Rockstar Games	38
	Instagram	21

Dotdash Customer Loyalty

74%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

74% of Dotdash users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

74%

26%

Dotdash Customer Loyalty vs. Competitors

Compared to its competitors, Dotdash's Customer Loyalty score is rated right below Press.

COMPANY		Customer Loyalty Score
	Press	100%
	Dotdash	74%

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Customer Loyalty for Other Media and Entertainment Brands

In the Media and Entertainment industry, Dotdash's Customer Loyalty score is rated right below The Walt Disney Company.

COMPANY		Customer Loyalty Score
	ROBLOX	89%
	Nintendo	89%
	Netflix	87%
	Spotify	87%
	Apple	86%
	Instagram	84%
	Rockstar Games	84%
	The Walt Disney Company	83%
	Dotdash	74%

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Dotdash Product Quality

3.7/5

Dotdash has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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Dotdash Product Information

Dotdash’s product quality score is a 3.7 out of 5 as rated by its users and customers.

Website: https://www.dotdash.com/

Company Size: 51-200 Employees

Industry

Media

Dotdash Product Quality vs. Competitors

Compared to its competitors, Dotdash's Product Quality score is rated right below Press.

COMPANY		Product Quality Score
	Press	5/5
	Dotdash	3.7/5

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Product Quality for Other Media and Entertainment Brands

In the Media and Entertainment industry, Dotdash's Product Quality score is rated right above Instagram, and is preceded by ROBLOX.

COMPANY		Product Quality Score
	Nintendo	4.4/5
	Apple	4.3/5
	Netflix	4.2/5
	Spotify	4.2/5
	The Walt Disney Company	4.1/5
	Rockstar Games	4.1/5
	ROBLOX	4/5
	Dotdash	3.7/5
	Instagram	3.7/5

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Dotdash Pricing

Dotdash ROI & Value For Money

3.6/5

Dotdash has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

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Dotdash Pricing vs. Competitors

Compared to its competitors, Dotdash's ROI score is rated right below Press.

COMPANY		Pricing Score
	Press	5/5
	Dotdash	3.6/5

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ROI for Other Media and Entertainment Brands

In the Media and Entertainment industry, Dotdash's ROI score is rated right above Instagram, and is preceded by The Walt Disney Company.

COMPANY		Pricing Score
	Spotify	4/5
	Nintendo	4/5
	Netflix	4/5
	Apple	4/5
	Rockstar Games	3.8/5
	ROBLOX	3.8/5
	The Walt Disney Company	3.7/5
	Dotdash	3.6/5
	Instagram	3.5/5

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Dotdash Customer Satisfaction (CSAT)

Dotdash Customer Satisfaction (CSAT) Score

60 / 100

Dotdash has an overall Customer Satisfaction score of 60 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	45%
Satisfied	15%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	0%
Very Dissatisfied	15%

Very Satisfied

45%

Satisfied

15%

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

Very Dissatisfied

15%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Dotdash Customer Satisfaction vs. Competitors

Compared to its competitors, Dotdash's Customer Satisfaction score is rated right below Press.

COMPANY		Customer Satisfaction (CSAT) Score
	Press	100%
	Dotdash	60%

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Customer Satisfaction for Other Media and Entertainment Brands

In the Media and Entertainment industry, Dotdash's Customer Satisfaction score is rated right below Instagram.

COMPANY		Customer Satisfaction (CSAT) Score
	Nintendo	88%
	Netflix	85%
	Apple	85%
	Spotify	85%
	The Walt Disney Company	77%
	Rockstar Games	76%
	ROBLOX	73%
	Instagram	61%
	Dotdash	60%

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Dotdash Customer Service

4.1/5

Dotdash has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.

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About Dotdash's Customer Service

Address

1500 Broadway, 6th floor, New York City, NY 10036

Website

https://www.dotdash.com/

Phone Number

780-421-0555

Dotdash Customer Service vs. Competitors

Compared to its competitors, Dotdash's Customer Service score is rated right below Press.

COMPANY		Customer Service Score
	Press	5/5
	Dotdash	4.1/5

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Customer Service for Other Media and Entertainment Brands

In the Media and Entertainment industry, Dotdash's Customer Service score is rated right above The Walt Disney Company, and is preceded by Apple.

COMPANY		Customer Service Score
	Apple	4.2/5
	Dotdash	4.1/5
	The Walt Disney Company	4.1/5
	Nintendo	4/5
	Netflix	4/5
	Spotify	4/5
	Rockstar Games	3.7/5
	ROBLOX	3.6/5
	Instagram	3.3/5

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Dotdash as an Employer

3.2/5

Dotdash has a 3.2/5 stars for its overall company culture rated by their employees

bottom

35%

CEO of Dotdash

Neil Vogel

In the Bottom 35% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Dotdash scored a 44 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of Dotdash would recommend the brand to a friend. ENPS measures how likely Dotdash employees would recommend working at Dotdash to a friend.

Net Promoter Score

NPS Score

67%	Promoters
10%	Passive
23%	Detractors

Employee Net Promoter Score

-12

eNPS Score

28%	Promoters
32%	Passive
40%	Detractors

Global Ranking Snapshot

Dotdash is ranked #962 in the Global Top 100 Brands. It ranks just behind Qatar Airways and just ahead of Fastly.

RANK			INDUSTRY
960	Eaton	Craig Arnold	Energy and Manufacturing
961	Qatar Airways	Akbar Al Baker	Travel and Hospitality
962	Dotdash	Neil Vogel	Media and Entertainment
963	Fastly	Joshua Bixby	Tech
964	Oculus VR	Brendan Iribe	Tech
965	Cresco Labs	Charles Bachtell	Consumer Goods
966	Capitec Bank	Gerrie Fourie	Banking and Financial Services

Media and Entertainment Ranking Snapshot

Dotdash is ranked #113 in the Media and Entertainment Industry. It ranks just behind Fila and just ahead of Cinemark USA.

RANK		Location
111	SeaWorld Parks & Entertainment	Orlando, FL
112	Fila	York, NY
113	Dotdash	New York City, NY
114	Cinemark USA	Plano, TX
115	BBC	London, MN
116	AEG	Los Angeles, CA
117	IGN Entertainment	San Francisco, CA