24
NPS
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Fastly is ranked #317 in Tech Brands
Fastly is ranked #317 in Tech Brands
About Fastly's Brand
Fastly is the future of content delivery. Fastly’s brand is ranked #963 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Fastly. When compared to other organizations within the Tech industry, Fastly is ranked #317. Among its major competitors, Fastly is ranked in 5th place for NPS while Limelight Networks is 1st, and Five9 Inc is 2nd.Their current valuation is $7.21B
Brand at a Glance
73%
Customer Loyalty
3.9/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
Fastly Ranking
- #963 in Global Best Brands
- #317 in Tech
- #3 / 4 of its competitors
Fastly NPS
Fastly's Net Promoter Score (NPS) is a 24 with 55% Promoters, 14% Passives, and 31% Detractors. Net Promoter Score tracks whether Fastly's customers would recommend using the product based on a scale of -100 to 100.
Fastly Overall NPS
| 55% | Promoters |
|---|---|
| 14% | Passives |
| 31% | Detractors |
Fastly NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 25 | Apr 2022 | 25 |
Jun 2022 28 | Jun 2022 | 28 |
Jul 2022 35 | Jul 2022 | 35 |
Nov 2022 34 | Nov 2022 | 34 |
Dec 2022 32 | Dec 2022 | 32 |
Mar 2023 31 | Mar 2023 | 31 |
Apr 2023 27 | Apr 2023 | 27 |
May 2023 24 | May 2023 | 24 |
Apr 2024 26 | Apr 2024 | 26 |
May 2024 28 | May 2024 | 28 |
Jun 2024 25 | Jun 2024 | 25 |
Nov 2024 25 | Nov 2024 | 25 |
How Other Brands Compare
Fastly is ranked third for NPS among its competitors. Five9 Inc and Akamai come in first and second, with ThousandEyes coming in at #4. Among those competitors, it is the third most valued company behind Akamai.
 Fastly |  Akamai |  Five9 Inc |  ThousandEyes | |
| Global Ranking | #963 | #333 | #- | #- |
| NPS | 24 | 30 | 34 | 9 |
| Valuation Updated every 24 hours for public companies | $7.21B | $16.09B | $12.57B | $670.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fastly NPS by Gender
Fastly's NPS was rated 70 by Male customers on Comparably.
Male
70
Fastly's NPS was rated 70 by Male customers on Comparably.
70%
Promoters
30%
Passives
0%
Detractors
Female
N/A
Fastly's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Fastly NPS by Ethnicity
Fastly's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 75 | Caucasian | 75 |
Other 67 | Other | 67 |
Fastly NPS by Age
Fastly's NPS was rated 67 points by customers ages 36-40 and customers ages 41-45 on Comparably.
Fastly NPS by Usage
Fastly's NPS was rated the highest by customers who have used Fastly's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 67 | Less than 1 Year | 67 |
1 to 2 Years 20 | 1 to 2 Years | 20 |
2 to 5 Years 100 | 2 to 5 Years | 100 |
Fastly NPS vs. Competitors
Compared to its competitors, Fastly's NPS is rated right above ThousandEyes, and is preceded by Code42.
| COMPANY | NPS Score | |
|---|---|---|
 | Limelight Networks | 44 |
| Five9 Inc | 34 |
| Akamai | 30 |
 | Code42 | 25 |
| Fastly | 24 |
| ThousandEyes | 9 |
 | MaxCDN | N/A |
 | Highwinds | N/A |
 | Section | N/A |
Fastly Customer Reviews
Out of the 3 Fastly customer reviews 3 were positive and 0 were constructive. Fastly customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Fastly Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Fastly users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Fastly Customer Loyalty Score by Gender
Fastly's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
Fastly Customer Loyalty Score by Ethnicity
Fastly's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
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78
out of 100
Caucasian
100
out of 100
Other
Fastly Customer Loyalty Score by Age
Fastly's Customer Loyalty score was rated 100% by customers ages 36-40 and customers ages 41-45 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
41-45 100% | 41-45 | 100% |
Fastly Customer Loyalty Score by Usage
Fastly's Customer Loyalty score was rated the highest by customers who have used Fastly's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Fastly Customer Loyalty Score by Industry
Fastly's Customer Loyalty score was rated 70% by Tech industry customers.
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Fastly Customer Loyalty vs. Competitors
Compared to its competitors, Fastly's Customer Loyalty score is rated right above ThousandEyes, and is preceded by Five9 Inc.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Limelight Networks | 88% |
| Akamai | 81% |
| Code42 | 79% |
| Five9 Inc | 78% |
| Fastly | 73% |
| ThousandEyes | 69% |
| MaxCDN | N/A |
| Highwinds | N/A |
| Section | N/A |
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Customer Loyalty for Other Tech Brands
In the Tech industry, Fastly's Customer Loyalty score is rated right below Peloton.
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Fastly Product Quality
3.9/5
Fastly has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Fastly Product Information
Fastly’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Fastly's product the highest.
- Website
- https://www.fastly.com/
- Company Size
- 201-500 Employees
Industry
Tech
Content
Enterprise
Mobile App
SaaS
Quick Insights into Fastly Product Quality
Fastly's Product Quality score was rated highest by customers who have used Fastly's products/services for 2 to 5 Years, and rated lowest by customers who have used Fastly's products/services for Less than 1 Year.
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Ranked Fastly Product Quality the Highest
Ranked Fastly Product Quality the Lowest
Fastly Product Quality Score by Gender
Fastly's Product Quality score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
Fastly Product Quality Score by Ethnicity
Fastly's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Other 4.6 | Other | 4.6 |
Fastly Product Quality Score by Age
Fastly's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.6 | 36-40 | 4.6 |
41-45 5 | 41-45 | 5 |
Fastly Product Quality Score by Usage
Fastly's Product Quality score was rated the highest by customers who have used Fastly's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Fastly Product Quality Score by Industry
Fastly's Product Quality score was rated 4.4 stars by Tech industry customers.
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Fastly Product Quality vs. Competitors
Compared to its competitors, Fastly's Product Quality score is rated right above ThousandEyes, and is preceded by Limelight Networks.
| COMPANY | Product Quality Score | |
|---|---|---|
| Code42 | 4.1/5 |
| Akamai | 4.1/5 |
| Limelight Networks | 3.9/5 |
| Fastly | 3.9/5 |
| ThousandEyes | 3.9/5 |
| Five9 Inc | 3.8/5 |
| MaxCDN | N/A |
| Highwinds | N/A |
| Section | N/A |
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Product Quality for Other Tech Brands
In the Tech industry, Fastly's Product Quality score is rated right below ROBLOX.
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Fastly Pricing
Fastly ROI & Value For Money
4/5
Fastly has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Fastly Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Fastly ROI
Fastly's ROI score was rated highest by customers who have used Fastly's products/services for 2 to 5 Years, and rated lowest by customers who have used Fastly's products/services for 1 to 2 Years.
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Ranked Fastly ROI the Highest
Ranked Fastly ROI the Lowest
Fastly ROI Score by Gender
Fastly's ROI score was rated 4.7 by Male customers on Comparably.
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Male
4.7/5
Female
N/A
Fastly ROI Score by Ethnicity
Fastly's ROI score was rated 4.6 stars by both Caucasian and Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Other 4.6 | Other | 4.6 |
Fastly ROI Score by Age
Fastly's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 4.5 | 36-40 | 4.5 |
41-45 4.3 | 41-45 | 4.3 |
Fastly ROI Score by Usage
Fastly's ROI score was rated the highest by customers who have used Fastly's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Fastly ROI Score by Industry
Fastly's ROI score was rated 4.6 stars by Tech industry customers.
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Fastly Pricing vs. Competitors
Compared to its competitors, Fastly's ROI score is rated right above Five9 Inc, and is preceded by Akamai.
| COMPANY | Pricing Score | |
|---|---|---|
| Akamai | 4/5 |
| Fastly | 4/5 |
| Five9 Inc | 3.8/5 |
| Code42 | 3.8/5 |
| ThousandEyes | 3.7/5 |
| Limelight Networks | 3.6/5 |
| MaxCDN | N/A |
| Highwinds | N/A |
| Section | N/A |
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ROI for Other Tech Brands
In the Tech industry, Fastly's ROI score is rated right above Peloton, and is preceded by Nintendo.
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Fastly Customer Satisfaction (CSAT)
Fastly Customer Satisfaction (CSAT) Score
70 / 100
Fastly has an overall Customer Satisfaction score of 70 rated by its users and customers.
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Very Satisfied
45%
Satisfied
25%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
5%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Fastly Customer Satisfaction
Fastly's Customer Satisfaction score was rated highest by customers who have used Fastly's products/services for 2 to 5 Years, and rated lowest by customers who have used Fastly's products/services for Less than 1 Year.
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Ranked Fastly Customer Satisfaction the Highest
Ranked Fastly Customer Satisfaction the Lowest
Fastly Customer Satisfaction Score by Gender
Fastly's Customer Satisfaction score was rated 86 by Male customers on Comparably.
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86 / 100
MaleVery Satisfied | 86% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Fastly Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Fastly's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
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75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
Fastly Customer Satisfaction Score by Usage
Fastly's Customer Satisfaction score was rated the highest by customers who have used Fastly's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Fastly Customer Satisfaction Score by Industry
Fastly's Customer Satisfaction score was rated 67 points by Tech industry customers.
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}Fastly Customer Satisfaction vs. Competitors
Compared to its competitors, Fastly's Customer Satisfaction score is rated right above MaxCDN, and is preceded by ThousandEyes.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Limelight Networks | 85% |
| Akamai | 80% |
| Code42 | 80% |
| Five9 Inc | 76% |
| ThousandEyes | 72% |
| Fastly | 70% |
| MaxCDN | 0% |
| Highwinds | 0% |
| Section | 0% |
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Customer Satisfaction for Other Tech Brands
In the Tech industry, Fastly's Customer Satisfaction score is rated right above Peloton, and is preceded by ROBLOX.
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Fastly Customer Service
3.9/5
Fastly has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Fastly's Customer Service
Address
475 Brannan St, Suite 300, San Francisco, CA 94107
Website
https://www.fastly.com/
Quick Insights into Fastly Customer Service
Fastly's Customer Service score was rated highest by customers who have used Fastly's products/services for 2 to 5 Years, and rated lowest by customers who have used Fastly's products/services for Less than 1 Year.
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Ranked Fastly Customer Service the Highest
Ranked Fastly Customer Service the Lowest
Fastly Customer Service Score by Gender
Fastly's Customer Service score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
Fastly Customer Service Score by Ethnicity
Fastly's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Other 4.6 | Other | 4.6 |
Fastly Customer Service Score by Age
Fastly's Customer Service score was rated 4.5 stars by customers ages 36-40 and customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 4.5 | 36-40 | 4.5 |
41-45 4.5 | 41-45 | 4.5 |
Fastly Customer Service Score by Usage
Fastly's Customer Service score was rated the highest by customers who have used Fastly's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Fastly Customer Service Score by Industry
Fastly's Customer Service score was rated 4.2 stars by Tech industry customers.
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Fastly Customer Service vs. Competitors
Compared to its competitors, Fastly's Customer Service score is rated right above Five9 Inc, and is preceded by Akamai.
| COMPANY | Customer Service Score | |
|---|---|---|
| Akamai | 4.2/5 |
| Fastly | 3.9/5 |
| Five9 Inc | 3.8/5 |
| Limelight Networks | 3.7/5 |
| Code42 | 3.2/5 |
| ThousandEyes | 3.2/5 |
| MaxCDN | N/A |
| Highwinds | N/A |
| Section | N/A |
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Customer Service for Other Tech Brands
In the Tech industry, Fastly's Customer Service score is rated right above ROBLOX, and is preceded by Spotify.
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Fastly as an Employer
4.0/5
Fastly has a 4.0/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Fastly scored a 24 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Fastly would recommend the brand to a friend. ENPS measures how likely Fastly employees would recommend working at Fastly to a friend.
Net Promoter Score
24
NPS Score
| 55% | Promoters |
|---|---|
| 14% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 48% | Promoters |
|---|---|
| 22% | Passive |
| 30% | Detractors |
Global Ranking Snapshot
Fastly is ranked #963 in the Global Top 100 Brands. It ranks just behind Dotdash and just ahead of Oculus VR.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
961 |  | Qatar Airways |  | Akbar Al Baker | Travel and Hospitality |
962 |  | Dotdash |  | Neil Vogel | Media and Entertainment |
963 | | Fastly | | Joshua Bixby | Tech |
964 |  | Oculus VR |  | Brendan Iribe | Tech |
965 |  | Cresco Labs |  | Charles Bachtell | Consumer Goods |
966 |  | Capitec Bank |  | Gerrie Fourie | Banking and Financial Services |
967 |  | Progressive Insurance |  | Tricia Griffith | Business and Consumer Services |
Tech Ranking Snapshot
Fastly is ranked #317 in the Tech Industry. It ranks just behind WSP and just ahead of Oculus VR.
| RANK | COMPANY | Location | |
|---|---|---|---|
315 |  | CDW Corporation | Vernon Hills, IL |
316 |  | WSP | Montreal, MO |
317 | | Fastly | San Francisco, CA |
318 | | Oculus VR | |
319 |  | Lose It! | Boston, MA |
320 |  | CrowdStrike | Austin, TX |
321 |  | iQor | Saint Petersburg, FL |
