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Qatar Airways is

Ranked

#43

Travel and Hospitality Brands

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Qatar Airways

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Qatar Airways

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Qatar Airways is ranked #43 in Travel and Hospitality Brands

About Qatar Airways' Brand

Provider of air transportation services. The company provides passenger as well as cargo air transportation services. Qatar Airways’s brand is ranked #961 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Qatar Airways. When compared to other organizations within the Travel and Hospitality industry, Qatar Airways is ranked #43. Among its major competitors, Qatar Airways is ranked in 2nd place for NPS while Emirates is 1st, and Etihad Airways is 3rd.

Brand at a Glance

83%

Customer Loyalty

4/5

Product Quality

3.9/5

Pricing

3.9/5

Customer Service

Qatar Airways Ranking

^#961 in Global Best Brands
^#43 in Travel and Hospitality
^#2 / 4 of its competitors

Qatar Airways NPS

Qatar Airways's Net Promoter Score (NPS) is a 38 with 63% Promoters, 12% Passives, and 25% Detractors. Net Promoter Score tracks whether Qatar Airways's customers would recommend using the product based on a scale of -100 to 100.

Qatar Airways Overall NPS

NPS

63%	Promoters
12%	Passives
25%	Detractors

Qatar Airways NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2025 39	Feb 2025	39
Mar 2025 39	Mar 2025	39
Apr 2025 39	Apr 2025	39
May 2025 39	May 2025	39
Jun 2025 39	Jun 2025	39
Jul 2025 39	Jul 2025	39
Aug 2025 39	Aug 2025	39
Sep 2025 39	Sep 2025	39
Oct 2025 39	Oct 2025	39
Nov 2025 39	Nov 2025	39
Dec 2025 39	Dec 2025	39
Jan 2026 38	Jan 2026	38

How Other Brands Compare

Qatar Airways is ranked second for NPS among its competitors. Emirates and AirHelp come in first and third, with Spirit Airlines coming in at #4.

	Qatar Airways	Spirit Airlines	AirHelp	Emirates
Global Ranking	#961	#-	#-	#-
NPS	38	-54	0	61
Valuation Updated every 24 hours for public companies	-	$3.75B	$50.00M	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Qatar Airways NPS by Gender

Female customers rated Qatar Airways's NPS 15 points higher than Male customers.

Male

Qatar Airways's NPS was rated 27 by Male customers on Comparably.

60%

Promoters

Passives

33%

Detractors

Female

Qatar Airways's NPS was rated 42 by Female customers on Comparably.

65%

Promoters

12%

Passives

23%

Detractors

Qatar Airways NPS by Ethnicity

Qatar Airways's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -11	Caucasian	-11
Hispanic or Latino 83	Hispanic or Latino	83
African American/Black 54	African American/Black	54
Asian or Pacific Islander 24	Asian or Pacific Islander	24
Native American 0	Native American	0
Other 43	Other	43

Qatar Airways NPS by Age

Qatar Airways's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

100

Summary

Age

Promoters

Passives

Detractors

18-25

79%

11%

10%

26-30

70%

22%

31-35

61%

12%

27%

36-40

64%

18%

41-45

60%

40%

46-50

46%

54%

51-55

43%

19%

38%

56-60

46%

16%

38%

61-65

43%

57%

66+

100%

Qatar Airways NPS by Usage

Qatar Airways's NPS was rated the highest by customers who have used Qatar Airways's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 34	Less than 1 Year	34
1 to 2 Years 46	1 to 2 Years	46
2 to 5 Years 40	2 to 5 Years	40
5 to 10 Years 26	5 to 10 Years	26
Over 10 Years 16	Over 10 Years	16

Qatar Airways NPS vs. Competitors

Compared to its competitors, Qatar Airways's NPS is rated right above Etihad Airways, and is preceded by Emirates.

COMPANY		NPS Score
	Emirates	61
	Qatar Airways	38
	Etihad Airways	29
	Heathrow Airport	20
	AirHelp	0
	Turk Hava Yollari	N/A
	Spirit Airlines	-54

Qatar Airways NPS vs Companies in Travel and Hospitality

In the Travel and Hospitality industry, Qatar Airways's NPS is rated right above Ritz-Carlton, and is preceded by Delta Air Lines.

COMPANY		NPS Score
	In-N-Out Burger	63
	Southwest Airlines	47
	Delta Air Lines	43
	Qatar Airways	38
	Ritz-Carlton	38
	Starbucks	30
	Airbnb	24
	Chipotle	16
	Dunkin'	12

Qatar Airways Customer Reviews

Out of the 72 Qatar Airways customer reviews 60 were positive and 12 were constructive. Qatar Airways customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Qatar Airways Customer Loyalty

83%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

83% of Qatar Airways users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

83%

17%

Qatar Airways Customer Loyalty Score by Gender

Male customers rated Qatar Airways's Customer Loyalty score 1% higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Qatar Airways.

Male

85%

Yes

Female

84%

Yes

Qatar Airways Customer Loyalty Score by Ethnicity

Qatar Airways's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Caucasian customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Qatar Airways.

out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

100

out of 100

Native American

out of 100

Other

Qatar Airways Customer Loyalty Score by Age

Qatar Airways's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Qatar Airways.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 88%	18-25	88%
26-30 93%	26-30	93%
31-35 82%	31-35	82%
36-40 81%	36-40	81%
41-45 78%	41-45	78%
46-50 70%	46-50	70%
51-55 89%	51-55	89%
56-60 93%	56-60	93%
61-65 74%	61-65	74%
66+ 73%	66+	73%

Qatar Airways Customer Loyalty Score by Usage

Qatar Airways's Customer Loyalty score was rated the highest by customers who have used Qatar Airways's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	80%
1 to 2 Years	86%
2 to 5 Years	84%
5 to 10 Years	85%
Over 10 Years	93%

Qatar Airways Customer Loyalty Score by Industry

Qatar Airways's Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Insurance industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	79%
Accounting	91%
Aerospace and Aviation	88%
Architecture and Planning	78%
Arts and Entertainment	92%
Automotive and Transportation	100%
Banking and Financial Services	80%
Biotech and Pharmaceuticals	100%
Business and Consumer Services	81%
Business Supplies and Equipment	78%
Consulting	70%
Consumer Electronics	100%
Education	86%
Healthcare, Hospitals and Medicine	78%
Hospitality	78%
Insurance	40%
Legal	70%
Travel and Hospitality	92%
Marketing, Advertising and Research	100%
Telecommunications	100%

Qatar Airways Customer Loyalty vs. Competitors

Compared to its competitors, Qatar Airways's Customer Loyalty score is rated right above Etihad Airways, and is preceded by AirHelp.

COMPANY		Customer Loyalty Score
	AirHelp	100%
	Qatar Airways	83%
	Etihad Airways	77%
	Heathrow Airport	76%
	Emirates	74%
	Spirit Airlines	49%
	Turk Hava Yollari	N/A

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Customer Loyalty for Other Travel and Hospitality Brands

In the Travel and Hospitality industry, Qatar Airways's Customer Loyalty score is rated right above Delta Air Lines, and is preceded by Southwest Airlines.

COMPANY		Customer Loyalty Score
	In-N-Out Burger	88%
	Southwest Airlines	85%
	Qatar Airways	83%
	Delta Air Lines	83%
	Dunkin'	80%
	Ritz-Carlton	80%
	Starbucks	78%
	Chipotle	76%
	Airbnb	76%

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Qatar Airways Product Quality

4/5

Qatar Airways has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.

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Qatar Airways Product Information

Qatar Airways’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated Qatar Airways's product the highest. Reviewers from the Education industry rated Qatar Airways the lowest at 4.2.

Website: https://www.qatarairways.com

Company Size: 10,000+ Employees

Quick Insights into Qatar Airways Product Quality

Qatar Airways's Product Quality score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Consumer Electronics industry.

Sign Up to unlock insights into how customers have ranked Qatar Airways' Product Quality.

Ranked Qatar Airways Product Quality the Highest

Marketing, Advertising and Research	4.7
18-25	4.5
African American/Black	4.4

Ranked Qatar Airways Product Quality the Lowest

Caucasian	2.9
66+	1.8
Consumer Electronics	1.6

Qatar Airways Product Quality Score by Gender

Female customers rated Qatar Airways's Product Quality score 0.3 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Qatar Airways.

Male

3.7/5

Female

4/5

Qatar Airways Product Quality Score by Ethnicity

Qatar Airways's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Qatar Airways.

Summary	Ethnicity	Score
Caucasian 2.9	Caucasian	2.9
Hispanic or Latino 3.6	Hispanic or Latino	3.6
African American/Black 4.4	African American/Black	4.4
Asian or Pacific Islander 3.8	Asian or Pacific Islander	3.8
Native American 3	Native American	3
Other 4	Other	4

Qatar Airways Product Quality Score by Age

Qatar Airways's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 4.5	18-25	4.5
26-30 4.1	26-30	4.1
31-35 4.1	31-35	4.1
36-40 4.1	36-40	4.1
41-45 3.1	41-45	3.1
46-50 3.1	46-50	3.1
51-55 3.1	51-55	3.1
56-60 3.5	56-60	3.5
61-65 2.5	61-65	2.5
66+ 1.8	66+	1.8

Qatar Airways Product Quality Score by Usage

Qatar Airways's Product Quality score was rated the highest by customers who have used Qatar Airways's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	4
1 to 2 Years	4.1
2 to 5 Years	4.1
5 to 10 Years	3.5
Over 10 Years	3.3

Qatar Airways Product Quality Score by Industry

Qatar Airways's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Consumer Electronics industry customers.

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Tech	3.6
Accounting	4.3
Aerospace and Aviation	4.5
Architecture and Planning	3.4
Arts and Entertainment	3.3
Automotive and Transportation	4.4
Banking and Financial Services	3
Biotech and Pharmaceuticals	2.3
Business and Consumer Services	3.8
Business Supplies and Equipment	4.5
Consulting	4.6
Consumer Electronics	1.6
Education	4.2
Healthcare, Hospitals and Medicine	2.9
Hospitality	4.4
Insurance	2
Legal	3.1
Travel and Hospitality	4.2
Marketing, Advertising and Research	4.7
Telecommunications	4.1

Qatar Airways Product Quality vs. Competitors

Compared to its competitors, Qatar Airways's Product Quality score is rated right above Etihad Airways, and is preceded by Emirates.

COMPANY		Product Quality Score
	AirHelp	4.5/5
	Emirates	4.1/5
	Qatar Airways	4/5
	Etihad Airways	3.9/5
	Heathrow Airport	3.6/5
	Spirit Airlines	1.7/5
	Turk Hava Yollari	N/A

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Product Quality for Other Travel and Hospitality Brands

In the Travel and Hospitality industry, Qatar Airways's Product Quality score is rated right above Ritz-Carlton, and is preceded by Delta Air Lines.

COMPANY		Product Quality Score
	In-N-Out Burger	4.5/5
	Southwest Airlines	4.1/5
	Starbucks	4.1/5
	Delta Air Lines	4.1/5
	Qatar Airways	4/5
	Ritz-Carlton	4/5
	Chipotle	3.8/5
	Airbnb	3.7/5
	Dunkin'	3.6/5

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Qatar Airways Pricing

Qatar Airways ROI & Value For Money

3.9/5

Qatar Airways has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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Qatar Airways Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Marketing, Advertising and Research industry. The users from the Consumer Electronics industry think that they had the lowest ROI from Qatar Airways.

Quick Insights into Qatar Airways ROI

Qatar Airways's ROI score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers ages 66+.

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Ranked Qatar Airways ROI the Highest

Marketing, Advertising and Research	4.7
18-25	4.3
African American/Black	4.1

Ranked Qatar Airways ROI the Lowest

Caucasian	2.8
Consumer Electronics	1.6
66+	1.5

Qatar Airways ROI Score by Gender

Female customers rated Qatar Airways's ROI score 0.3 stars higher than Male customers.

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Male

3.5/5

Female

3.8/5

Qatar Airways ROI Score by Ethnicity

Qatar Airways's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 2.8	Caucasian	2.8
Hispanic or Latino 4.1	Hispanic or Latino	4.1
African American/Black 4.1	African American/Black	4.1
Asian or Pacific Islander 3.5	Asian or Pacific Islander	3.5
Native American 3	Native American	3
Other 3.8	Other	3.8

Qatar Airways ROI Score by Age

Qatar Airways's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 4.3	18-25	4.3
26-30 4.1	26-30	4.1
31-35 3.8	31-35	3.8
36-40 3.8	36-40	3.8
41-45 3.1	41-45	3.1
46-50 2.5	46-50	2.5
51-55 3.1	51-55	3.1
56-60 3.1	56-60	3.1
61-65 2.9	61-65	2.9
66+ 1.5	66+	1.5

Qatar Airways ROI Score by Usage

Qatar Airways's ROI score was rated the highest by customers who have used Qatar Airways's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.7
1 to 2 Years	4
2 to 5 Years	3.8
5 to 10 Years	3.4
Over 10 Years	3.1

Qatar Airways ROI Score by Industry

Qatar Airways's ROI score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Consumer Electronics industry customers.

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Tech	3.6
Accounting	4
Aerospace and Aviation	4.2
Architecture and Planning	3
Arts and Entertainment	4
Automotive and Transportation	3.9
Banking and Financial Services	2.8
Biotech and Pharmaceuticals	2.6
Business and Consumer Services	3.6
Business Supplies and Equipment	4.6
Consulting	4.1
Consumer Electronics	1.6
Education	3.8
Healthcare, Hospitals and Medicine	2.3
Hospitality	4.1
Insurance	2
Legal	3
Travel and Hospitality	4.3
Marketing, Advertising and Research	4.7
Telecommunications	3.6

Qatar Airways Pricing vs. Competitors

Compared to its competitors, Qatar Airways's ROI score is rated right above Etihad Airways, and is preceded by Emirates.

COMPANY		Pricing Score
	Emirates	4/5
	Qatar Airways	3.9/5
	Etihad Airways	3.8/5
	AirHelp	3.7/5
	Heathrow Airport	3.6/5
	Spirit Airlines	1.9/5
	Turk Hava Yollari	N/A

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ROI for Other Travel and Hospitality Brands

In the Travel and Hospitality industry, Qatar Airways's ROI score is rated right above Delta Air Lines, and is preceded by Southwest Airlines.

COMPANY		Pricing Score
	In-N-Out Burger	4.4/5
	Southwest Airlines	4/5
	Qatar Airways	3.9/5
	Delta Air Lines	3.9/5
	Ritz-Carlton	3.8/5
	Starbucks	3.6/5
	Airbnb	3.5/5
	Chipotle	3.5/5
	Dunkin'	3.4/5

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Qatar Airways Customer Satisfaction (CSAT)

Qatar Airways Customer Satisfaction (CSAT) Score

78 / 100

Qatar Airways has an overall Customer Satisfaction score of 78 rated by its users and customers.

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Very Satisfied	55%
Satisfied	23%
Neither Satisfied nor Dissatisfied	3%
Dissatisfied	3%
Very Dissatisfied	16%

Very Satisfied

55%

Satisfied

23%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

16%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Qatar Airways Customer Satisfaction

Qatar Airways's Customer Satisfaction score was rated highest by customers from the Business Supplies and Equipment industry, and rated lowest by customers ages 66+.

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Ranked Qatar Airways Customer Satisfaction the Highest

Business Supplies and Equipment	100%
Hispanic or Latino	100%
18-25	95%

Ranked Qatar Airways Customer Satisfaction the Lowest

Native American	50%
Consumer Electronics	25%
66+	20%

Qatar Airways Customer Satisfaction Score by Gender

Female customers rated Qatar Airways's Customer Satisfaction score 11 points higher than Male customers.

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70 / 100

Male

	Very Satisfied	53%
	Satisfied	17%
	Neither Satisfied nor Dissatisfied	2%
	Dissatisfied	5%
	Very Dissatisfied	23%

81 / 100

Female

	Very Satisfied	57%
	Satisfied	24%
	Neither Satisfied nor Dissatisfied	2%
	Dissatisfied	2%
	Very Dissatisfied	15%

Qatar Airways Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Qatar Airways' Customer Satisfaction (CSAT) score was rated 52% according to Caucasian users and customers.

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52 / 100

Very Satisfied	41%
Satisfied	11%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	11%
Very Dissatisfied	32%

Very Satisfied

41%

Satisfied

11%

Neither Satisfied nor Dissatisfied

Dissatisfied

11%

Very Dissatisfied

32%

CSAT according to Hispanic or Latino

Qatar Airways' Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.

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100 / 100

Very Satisfied	50%
Satisfied	50%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

50%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

Qatar Airways' Customer Satisfaction (CSAT) score was rated 88% according to African American/Black users and customers.

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88 / 100

Very Satisfied	72%
Satisfied	16%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	2%
Very Dissatisfied	10%

Very Satisfied

72%

Satisfied

16%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

10%

CSAT according to Asian or Pacific Islander

Qatar Airways' Customer Satisfaction (CSAT) score was rated 73% according to Asian or Pacific Islander users and customers.

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73 / 100

Very Satisfied	49%
Satisfied	24%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	2%
Very Dissatisfied	21%

Very Satisfied

49%

Satisfied

24%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

21%

CSAT according to Native American

Qatar Airways' Customer Satisfaction (CSAT) score was rated 50% according to Native American users and customers.

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50 / 100

Very Satisfied	25%
Satisfied	25%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	25%
Very Dissatisfied	25%

Very Satisfied

25%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

25%

Very Dissatisfied

25%

CSAT according to Other

Qatar Airways' Customer Satisfaction (CSAT) score was rated 77% according to Other users and customers.

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77 / 100

Very Satisfied	57%
Satisfied	20%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	3%
Very Dissatisfied	20%

Very Satisfied

57%

Satisfied

20%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

20%

Qatar Airways Customer Satisfaction Score by Age

Qatar Airways's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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100

Breakdown

Age

Score

18-25

95%

26-30

82%

31-35

81%

36-40

79%

41-45

60%

46-50

47%

51-55

57%

56-60

61%

61-65

43%

66+

20%

Qatar Airways Customer Satisfaction Score by Usage

Qatar Airways's Customer Satisfaction score was rated the highest by customers who have used Qatar Airways's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	80
1 to 2 Years	80
2 to 5 Years	75
5 to 10 Years	71
Over 10 Years	59

Qatar Airways Customer Satisfaction Score by Industry

Qatar Airways's Customer Satisfaction score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Consumer Electronics industry customers.

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{
	"title": "Qatar Airways Customer Satisfaction Score by Industry",
	"text": "Qatar Airways's Customer Satisfaction score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Consumer Electronics industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 77,
			"stars": 0,
			"csatScore": 77,
			"text": "Qatar Airways's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 77
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 86,
			"stars": 0,
			"csatScore": 86,
			"text": "Qatar Airways's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 86
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 91,
			"stars": 0,
			"csatScore": 91,
			"text": "Qatar Airways's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 91
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 63,
			"stars": 0,
			"csatScore": 63,
			"text": "Qatar Airways's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 63
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 70,
			"stars": 0,
			"csatScore": 70,
			"text": "Qatar Airways's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 70
		},
		{
			"label": "Automotive and Transportation",
			"groupId": 500,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "Qatar Airways's Customer Satisfaction score is  rated by Automotive and Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 75
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Qatar Airways's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Biotech and Pharmaceuticals",
			"groupId": 503,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Qatar Airways's Customer Satisfaction score is  rated by Biotech and Pharmaceuticals customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 78,
			"stars": 0,
			"csatScore": 78,
			"text": "Qatar Airways's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 78
		},
		{
			"label": "Business Supplies and Equipment",
			"groupId": 505,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Qatar Airways's Customer Satisfaction score is  rated by Business Supplies and Equipment customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Qatar Airways's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Consumer Electronics",
			"groupId": 512,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Qatar Airways's Customer Satisfaction score is  rated by Consumer Electronics customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 82,
			"stars": 0,
			"csatScore": 82,
			"text": "Qatar Airways's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 82
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 38,
			"stars": 0,
			"csatScore": 38,
			"text": "Qatar Airways's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 38
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 92,
			"stars": 0,
			"csatScore": 92,
			"text": "Qatar Airways's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 92
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Qatar Airways's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Travel and Hospitality",
			"groupId": 530,
			"score": 76,
			"stars": 0,
			"csatScore": 76,
			"text": "Qatar Airways's Customer Satisfaction score is  rated by Travel and Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 76
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Qatar Airways's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		}
	]
}

Tech	77
Accounting	86
Aerospace and Aviation	91
Architecture and Planning	63
Arts and Entertainment	70
Automotive and Transportation	75
Banking and Financial Services	50
Biotech and Pharmaceuticals	33
Business and Consumer Services	78
Business Supplies and Equipment	100
Consulting	67
Consumer Electronics	25
Education	82
Healthcare, Hospitals and Medicine	38
Hospitality	92
Insurance	33
Travel and Hospitality	76
Marketing, Advertising and Research	100

Qatar Airways Customer Satisfaction vs. Competitors

Compared to its competitors, Qatar Airways's Customer Satisfaction score is rated right above Etihad Airways, and is preceded by Emirates.

COMPANY		Customer Satisfaction (CSAT) Score
	Emirates	90%
	Qatar Airways	78%
	Etihad Airways	78%
	Heathrow Airport	75%
	AirHelp	33%
	Spirit Airlines	22%
	Turk Hava Yollari	0%

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Customer Satisfaction for Other Travel and Hospitality Brands

In the Travel and Hospitality industry, Qatar Airways's Customer Satisfaction score is rated right above Ritz-Carlton, and is preceded by Delta Air Lines.

COMPANY		Customer Satisfaction (CSAT) Score
	In-N-Out Burger	87%
	Starbucks	84%
	Southwest Airlines	81%
	Delta Air Lines	79%
	Qatar Airways	78%
	Ritz-Carlton	78%
	Airbnb	72%
	Dunkin'	65%
	Chipotle	62%

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Qatar Airways Customer Service

3.9/5

Qatar Airways has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About Qatar Airways's Customer Service

Address

Qatar Airways Tower 1, Doha, Afghanistan

Website

https://www.qatarairways.com

Quick Insights into Qatar Airways Customer Service

Qatar Airways's Customer Service score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers ages 66+.

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Ranked Qatar Airways Customer Service the Highest

Marketing, Advertising and Research	4.7
18-25	4.6
Hispanic or Latino	4.3

Ranked Qatar Airways Customer Service the Lowest

Native American	2.6
Consumer Electronics	1.6
66+	1.5

Qatar Airways Customer Service Score by Gender

Female customers rated Qatar Airways's Customer Service score 0.3 stars higher than Male customers.

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Male

3.6/5

Female

3.9/5

Qatar Airways Customer Service Score by Ethnicity

Qatar Airways's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.7	Caucasian	2.7
Hispanic or Latino 4.3	Hispanic or Latino	4.3
African American/Black 4.2	African American/Black	4.2
Asian or Pacific Islander 3.6	Asian or Pacific Islander	3.6
Native American 2.6	Native American	2.6
Other 3.9	Other	3.9

Qatar Airways Customer Service Score by Age

Qatar Airways's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 4.6	18-25	4.6
26-30 4	26-30	4
31-35 4	31-35	4
36-40 3.9	36-40	3.9
41-45 3	41-45	3
46-50 2.6	46-50	2.6
51-55 3	51-55	3
56-60 3.1	56-60	3.1
61-65 2.9	61-65	2.9
66+ 1.5	66+	1.5

Qatar Airways Customer Service Score by Usage

Qatar Airways's Customer Service score was rated the highest by customers who have used Qatar Airways's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.9
1 to 2 Years	3.9
2 to 5 Years	3.8
5 to 10 Years	3.5
Over 10 Years	3.1

Qatar Airways Customer Service Score by Industry

Qatar Airways's Customer Service score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Consumer Electronics industry customers.

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Tech	3.5
Accounting	4.2
Aerospace and Aviation	4.3
Architecture and Planning	3.2
Arts and Entertainment	3.7
Automotive and Transportation	3.9
Banking and Financial Services	2.7
Biotech and Pharmaceuticals	2
Business and Consumer Services	3.8
Business Supplies and Equipment	4.6
Consulting	3.1
Consumer Electronics	1.6
Education	4.1
Healthcare, Hospitals and Medicine	2.7
Hospitality	4.4
Insurance	2
Legal	3.3
Travel and Hospitality	4.2
Marketing, Advertising and Research	4.7
Telecommunications	3.6

Qatar Airways Customer Service vs. Competitors

Compared to its competitors, Qatar Airways's Customer Service score is rated right above Etihad Airways, and is preceded by Emirates.

COMPANY		Customer Service Score
	AirHelp	5/5
	Emirates	4.2/5
	Qatar Airways	3.9/5
	Etihad Airways	3.8/5
	Heathrow Airport	3.6/5
	Spirit Airlines	1.7/5
	Turk Hava Yollari	N/A

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Customer Service for Other Travel and Hospitality Brands

In the Travel and Hospitality industry, Qatar Airways's Customer Service score is rated right above Chipotle, and is preceded by Ritz-Carlton.

COMPANY		Customer Service Score
	In-N-Out Burger	4.5/5
	Southwest Airlines	4.1/5
	Starbucks	4.1/5
	Delta Air Lines	4/5
	Ritz-Carlton	4/5
	Qatar Airways	3.9/5
	Chipotle	3.6/5
	Airbnb	3.5/5
	Dunkin'	3.4/5

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Qatar Airways as an Employer

4.3/5

Qatar Airways has a 4.3/5 stars for its overall company culture rated by their employees

top

CEO of Qatar Airways

Akbar Al Baker

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Qatar Airways scored a 38 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of Qatar Airways would recommend the brand to a friend. ENPS measures how likely Qatar Airways employees would recommend working at Qatar Airways to a friend.

Net Promoter Score

NPS Score

63%	Promoters
12%	Passive
25%	Detractors

Employee Net Promoter Score

eNPS Score

55%	Promoters
11%	Passive
34%	Detractors

Global Ranking Snapshot

Qatar Airways is ranked #961 in the Global Top 100 Brands. It ranks just behind Eaton and just ahead of Dotdash.

RANK			INDUSTRY
959	TJ Maxx	Carol Meyrowitz	Retail
960	Eaton	Craig Arnold	Energy and Manufacturing
961	Qatar Airways	Akbar Al Baker	Travel and Hospitality
962	Dotdash	Neil Vogel	Media and Entertainment
963	Fastly	Joshua Bixby	Tech
964	Oculus VR	Brendan Iribe	Tech
965	Cresco Labs	Charles Bachtell	Consumer Goods