61
NPS
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Emirates
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About Emirates' Brand
Brand at a Glance
74%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4.2/5
Customer Service
Emirates NPS
Emirates's Net Promoter Score (NPS) is a 61 with 75% Promoters, 11% Passives, and 14% Detractors. Net Promoter Score tracks whether Emirates's customers would recommend using the product based on a scale of -100 to 100.
Emirates Overall NPS
| 75% | Promoters |
|---|---|
| 11% | Passives |
| 14% | Detractors |
Emirates NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 57 | Dec 2024 | 57 |
Jan 2025 58 | Jan 2025 | 58 |
Feb 2025 60 | Feb 2025 | 60 |
Mar 2025 63 | Mar 2025 | 63 |
Apr 2025 64 | Apr 2025 | 64 |
May 2025 65 | May 2025 | 65 |
Jun 2025 64 | Jun 2025 | 64 |
Jul 2025 66 | Jul 2025 | 66 |
Aug 2025 65 | Aug 2025 | 65 |
Sep 2025 60 | Sep 2025 | 60 |
Nov 2025 59 | Nov 2025 | 59 |
Dec 2025 61 | Dec 2025 | 61 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Emirates NPS by Gender
Male customers rated Emirates's NPS 17 points higher than Female customers.
Male
60
Emirates's NPS was rated 60 by Male customers on Comparably.
80%
Promoters
0%
Passives
20%
Detractors
Female
43
Emirates's NPS was rated 43 by Female customers on Comparably.
57%
Promoters
29%
Passives
14%
Detractors
Emirates NPS by Ethnicity
Emirates's NPS was rated 40 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 40 | Other | 40 |
Emirates NPS by Age
Emirates's NPS was rated 57 points by customers ages 18-25 on Comparably.
Emirates NPS by Usage
Emirates's NPS was rated the highest by customers who have used Emirates's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 100 | 2 to 5 Years | 100 |
Over 10 Years -67 | Over 10 Years | -67 |
Emirates Customer Reviews
Out of the 5 Emirates customer reviews 5 were positive and 0 were constructive. Emirates customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Emirates Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Emirates users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Emirates Customer Loyalty Score by Gender
Female customers rated Emirates's Customer Loyalty score 10% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Emirates.
Male
64%
Yes
Female
74%
Yes
Emirates Customer Loyalty Score by Ethnicity
Emirates's Customer Loyalty score was rated 46% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Emirates.
46
out of 100
Other
Emirates Customer Loyalty Score by Age
Emirates's Customer Loyalty score was rated 74% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Emirates.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 74% | 18-25 | 74% |
Emirates Customer Loyalty Score by Usage
Emirates's Customer Loyalty score was rated the highest by customers who have used Emirates's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Emirates Product Quality
4.1/5
Emirates has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Emirates Product Information
Emirates’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.emirates.com
- Company Size
- 10,000+ Employees
Quick Insights into Emirates Product Quality
Emirates's Product Quality score was rated highest by customers who have used Emirates's products/services for 2 to 5 Years, and rated lowest by customers who have used Emirates's products/services for Over 10 Years.
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Ranked Emirates Product Quality the Highest
Ranked Emirates Product Quality the Lowest
Emirates Product Quality Score by Gender
Female customers rated Emirates's Product Quality score 0.3 stars higher than Male customers.
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Male
3.9/5
Female
4.2/5
Emirates Product Quality Score by Ethnicity
Emirates's Product Quality score was rated 3.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Emirates.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.5 | Other | 3.5 |
Emirates Product Quality Score by Age
Emirates's Product Quality score was rated 4.2 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Emirates.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
Emirates Product Quality Score by Usage
Emirates's Product Quality score was rated the highest by customers who have used Emirates's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Emirates Pricing
Emirates ROI & Value For Money
4/5
Emirates has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into Emirates ROI
Emirates's ROI score was rated highest by customers who have used Emirates's products/services for 2 to 5 Years, and rated lowest by customers who have used Emirates's products/services for Over 10 Years.
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Ranked Emirates ROI the Highest
Ranked Emirates ROI the Lowest
Emirates ROI Score by Gender
Female customers rated Emirates's ROI score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Emirates.
Male
3.7/5
Female
4.1/5
Emirates ROI Score by Ethnicity
Emirates's ROI score was rated 3.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Emirates.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.5 | Other | 3.5 |
Emirates ROI Score by Age
Emirates's ROI score was rated 4 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Emirates.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
Emirates ROI Score by Usage
Emirates's ROI score was rated the highest by customers who have used Emirates's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Emirates Customer Satisfaction (CSAT)
Emirates Customer Satisfaction (CSAT) Score
90 / 100
Emirates has an overall Customer Satisfaction score of 90 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
59%
Satisfied
31%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Emirates Customer Satisfaction
Emirates's Customer Satisfaction score was rated highest by customers who have used Emirates's products/services for 2 to 5 Years, and rated lowest by Female customers.
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Ranked Emirates Customer Satisfaction the Highest
Ranked Emirates Customer Satisfaction the Lowest
Emirates Customer Satisfaction Score by Gender
Male customers rated Emirates's Customer Satisfaction score 16 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Emirates.
100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
84 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Emirates Customer Satisfaction Score by Ethnicity
CSAT according to Other
Emirates' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Emirates.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Emirates Customer Satisfaction Score by Age
Emirates's Customer Satisfaction score was rated 84 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Emirates.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 84% |
Emirates Customer Satisfaction Score by Usage
Emirates's Customer Satisfaction score was rated 100 points by customers who have used Emirates's products/services for 2 to 5 Years.
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Emirates Customer Service
4.2/5
Emirates has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Emirates's Customer Service
Address
United Arab Emirates
Website
http://www.emirates.com
Quick Insights into Emirates Customer Service
Emirates's Customer Service score was rated highest by customers who have used Emirates's products/services for 2 to 5 Years, and rated lowest by customers who have used Emirates's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Emirates' Customer Service score.
Ranked Emirates Customer Service the Highest
Ranked Emirates Customer Service the Lowest
Emirates Customer Service Score by Gender
Female customers rated Emirates's Customer Service score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Emirates.
Male
3.9/5
Female
4.4/5
Emirates Customer Service Score by Ethnicity
Emirates's Customer Service score was rated 3.8 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Emirates.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 3.8 | Other | 3.8 |
Emirates Customer Service Score by Age
Emirates's Customer Service score was rated 4.4 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Emirates.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
Emirates Customer Service Score by Usage
Emirates's Customer Service score was rated the highest by customers who have used Emirates's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Emirates as an Employer
4.5/5
Emirates has a 4.5/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Emirates scored a 61 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of Emirates would recommend the brand to a friend. ENPS measures how likely Emirates employees would recommend working at Emirates to a friend.
Net Promoter Score
61
NPS Score
| 75% | Promoters |
|---|---|
| 11% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
