0
NPS
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Brand Page
AirHelp
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About AirHelp's Brand
AirHelp helps air passengers get compensation from airlines when their flight gets cancelled, delayed or overbooked.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
3.7/5
Pricing
5/5
Customer Service
AirHelp NPS
AirHelp's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether AirHelp's customers would recommend using the product based on a scale of -100 to 100.
AirHelp Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
AirHelp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -100 | Jan 2023 | -100 |
Mar 2023 -50 | Mar 2023 | -50 |
Jun 2023 0 | Jun 2023 | 0 |
Aug 2023 -25 | Aug 2023 | -25 |
Mar 2024 0 | Mar 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AirHelp Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of AirHelp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AirHelp Product Quality
4.5/5
AirHelp has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock AirHelp's overall Product Quality score rated by its users and customers.
AirHelp Product Information
AirHelp’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.airhelp.com
- Company Size
- 201-500 Employees
Industry
Tech
Government & Legal
Travel
AirHelp Pricing
AirHelp ROI & Value For Money
3.7/5
AirHelp has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock AirHelp's overall ROI score rated by its users and customers.
AirHelp Customer Satisfaction (CSAT)
AirHelp Customer Satisfaction (CSAT) Score
33 / 100
AirHelp has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AirHelp Customer Service
5/5
AirHelp has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About AirHelp's Customer Service
Address
11-13 Warschauer Pl., Berlin, GA 10245 Germany
Website
http://www.airhelp.com
Phone Number
(888)912-2479
AirHelp's Social Links
AirHelp as an Employer
2.6/5
AirHelp has a 2.6/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
AirHelp scored a 0 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of AirHelp would recommend the brand to a friend. ENPS measures how likely AirHelp employees would recommend working at AirHelp to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
