26
NPS
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Ranked
#41
Travel and Hospitality Brands
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The Capital Grille
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The Capital Grille is ranked #41 in Travel and Hospitality Brands
The Capital Grille is ranked #41 in Travel and Hospitality Brands
About The Capital Grille's Brand
The Capital Grille is a dining restaurant & steakhouse. The Capital Grille’s brand is ranked #915 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of The Capital Grille. When compared to other organizations within the Travel and Hospitality industry, The Capital Grille is ranked #41.
Brand at a Glance
75%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.8/5
Customer Service
The Capital Grille Ranking
- #915 in Global Best Brands
- #41 in Travel and Hospitality
The Capital Grille NPS
The Capital Grille's Net Promoter Score (NPS) is a 26 with 58% Promoters, 10% Passives, and 32% Detractors. Net Promoter Score tracks whether The Capital Grille's customers would recommend using the product based on a scale of -100 to 100.
The Capital Grille Overall NPS
| 58% | Promoters |
|---|---|
| 10% | Passives |
| 32% | Detractors |
The Capital Grille NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 24 | May 2024 | 24 |
Jun 2024 19 | Jun 2024 | 19 |
Jul 2024 19 | Jul 2024 | 19 |
Sep 2024 22 | Sep 2024 | 22 |
Oct 2024 22 | Oct 2024 | 22 |
Nov 2024 20 | Nov 2024 | 20 |
Jan 2025 22 | Jan 2025 | 22 |
Mar 2025 24 | Mar 2025 | 24 |
Apr 2025 25 | Apr 2025 | 25 |
Oct 2025 23 | Oct 2025 | 23 |
Dec 2025 23 | Dec 2025 | 23 |
Jan 2026 25 | Jan 2026 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
The Capital Grille NPS by Gender
Male customers rated The Capital Grille's NPS 36 points higher than Female customers.
Male
36
The Capital Grille's NPS was rated 36 by Male customers on Comparably.
65%
Promoters
6%
Passives
29%
Detractors
Female
0
The Capital Grille's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
The Capital Grille NPS by Ethnicity
The Capital Grille's NPS was rated 38 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 38 | Caucasian | 38 |
The Capital Grille NPS by Age
The Capital Grille's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
The Capital Grille NPS by Usage
The Capital Grille's NPS was rated the highest by customers who have used The Capital Grille's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -40 | Less than 1 Year | -40 |
5 to 10 Years 66 | 5 to 10 Years | 66 |
Over 10 Years 34 | Over 10 Years | 34 |
The Capital Grille NPS vs Companies in Travel and Hospitality
In the Travel and Hospitality industry, The Capital Grille's NPS is rated right above Airbnb, and is preceded by Starbucks.
| COMPANY | NPS Score | |
|---|---|---|
 | In-N-Out Burger | 63 |
 | Southwest Airlines | 47 |
 | Delta Air Lines | 43 |
 | Ritz-Carlton | 38 |
 | Starbucks | 30 |
| The Capital Grille | 26 |
 | Airbnb | 24 |
 | Chipotle | 16 |
 | Dunkin' | 12 |
The Capital Grille Customer Reviews
Out of the 5 The Capital Grille customer reviews 3 were positive and 2 were constructive. The Capital Grille customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
The Capital Grille Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of The Capital Grille users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
The Capital Grille Customer Loyalty Score by Gender
Male customers rated The Capital Grille's Customer Loyalty score 19% higher than Female customers.
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Male
89%
Yes
Female
70%
Yes
The Capital Grille Customer Loyalty Score by Ethnicity
The Capital Grille's Customer Loyalty score was rated 89% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of The Capital Grille.
89
out of 100
Caucasian
The Capital Grille Customer Loyalty Score by Age
The Capital Grille's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of The Capital Grille.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 87% | 61-65 | 87% |
66+ 89% | 66+ | 89% |
The Capital Grille Customer Loyalty Score by Usage
The Capital Grille's Customer Loyalty score was rated the highest by customers who have used The Capital Grille's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Customer Loyalty for Other Travel and Hospitality Brands
In the Travel and Hospitality industry, The Capital Grille's Customer Loyalty score is rated right below Airbnb.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| In-N-Out Burger | 88% |
| Southwest Airlines | 85% |
| Delta Air Lines | 83% |
| Dunkin' | 80% |
| Ritz-Carlton | 79% |
| Starbucks | 78% |
| Chipotle | 76% |
| Airbnb | 76% |
| The Capital Grille | 75% |
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The Capital Grille Product Quality
3.7/5
The Capital Grille has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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The Capital Grille Product Information
The Capital Grille’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Food and Beverages
Quick Insights into The Capital Grille Product Quality
The Capital Grille's Product Quality score was rated highest by customers who have used The Capital Grille's products/services for Over 10 Years, and rated lowest by customers who have used The Capital Grille's products/services for Less than 1 Year.
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Ranked The Capital Grille Product Quality the Highest
Ranked The Capital Grille Product Quality the Lowest
The Capital Grille Product Quality Score by Gender
Male customers rated The Capital Grille's Product Quality score 1.7 stars higher than Female customers.
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Male
4.3/5
Female
2.6/5
The Capital Grille Product Quality Score by Ethnicity
The Capital Grille's Product Quality score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of The Capital Grille.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
The Capital Grille Product Quality Score by Age
The Capital Grille's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of The Capital Grille.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 3.5 | 61-65 | 3.5 |
66+ 3.9 | 66+ | 3.9 |
The Capital Grille Product Quality Score by Usage
The Capital Grille's Product Quality score was rated the highest by customers who have used The Capital Grille's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Product Quality for Other Travel and Hospitality Brands
In the Travel and Hospitality industry, The Capital Grille's Product Quality score is rated right above Airbnb, and is preceded by Chipotle.
| COMPANY | Product Quality Score | |
|---|---|---|
| In-N-Out Burger | 4.5/5 |
| Southwest Airlines | 4.1/5 |
| Starbucks | 4.1/5 |
| Delta Air Lines | 4.1/5 |
| Ritz-Carlton | 4/5 |
| Chipotle | 3.8/5 |
| The Capital Grille | 3.7/5 |
| Airbnb | 3.7/5 |
| Dunkin' | 3.6/5 |
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The Capital Grille Pricing
The Capital Grille ROI & Value For Money
3.6/5
The Capital Grille has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into The Capital Grille ROI
The Capital Grille's ROI score was rated highest by customers who have used The Capital Grille's products/services for 5 to 10 Years, and rated lowest by customers who have used The Capital Grille's products/services for Less than 1 Year.
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Ranked The Capital Grille ROI the Highest
Ranked The Capital Grille ROI the Lowest
The Capital Grille ROI Score by Gender
Male customers rated The Capital Grille's ROI score 1.4 stars higher than Female customers.
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Male
3.9/5
Female
2.5/5
The Capital Grille ROI Score by Ethnicity
The Capital Grille's ROI score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of The Capital Grille.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
The Capital Grille ROI Score by Age
The Capital Grille's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 3 | 61-65 | 3 |
66+ 3.5 | 66+ | 3.5 |
The Capital Grille ROI Score by Usage
The Capital Grille's ROI score was rated the highest by customers who have used The Capital Grille's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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ROI for Other Travel and Hospitality Brands
In the Travel and Hospitality industry, The Capital Grille's ROI score is rated right above Airbnb, and is preceded by Starbucks.
| COMPANY | Pricing Score | |
|---|---|---|
| In-N-Out Burger | 4.4/5 |
| Southwest Airlines | 4/5 |
| Delta Air Lines | 3.9/5 |
| Ritz-Carlton | 3.8/5 |
| Starbucks | 3.6/5 |
| The Capital Grille | 3.6/5 |
| Airbnb | 3.5/5 |
| Chipotle | 3.5/5 |
| Dunkin' | 3.4/5 |
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The Capital Grille Customer Satisfaction (CSAT)
The Capital Grille Customer Satisfaction (CSAT) Score
58 / 100
The Capital Grille has an overall Customer Satisfaction score of 58 rated by its users and customers.
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Very Satisfied
41%
Satisfied
17%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
15%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into The Capital Grille Customer Satisfaction
The Capital Grille's Customer Satisfaction score was rated highest by customers who have used The Capital Grille's products/services for 5 to 10 Years, and rated lowest by customers who have used The Capital Grille's products/services for Less than 1 Year.
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Ranked The Capital Grille Customer Satisfaction the Highest
Ranked The Capital Grille Customer Satisfaction the Lowest
The Capital Grille Customer Satisfaction Score by Gender
The Capital Grille's Customer Satisfaction score was rated 75 by Male customers on Comparably.
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75 / 100
MaleVery Satisfied | 69% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 6% | |
Very Dissatisfied | 13% |
The Capital Grille Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
The Capital Grille's Customer Satisfaction (CSAT) score was rated 69% according to Caucasian users and customers.
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69 / 100
Very Satisfied
63%
Satisfied
6%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
6%
Very Dissatisfied
19%
The Capital Grille Customer Satisfaction Score by Age
The Capital Grille's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of The Capital Grille.
0
20
40
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80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 40% | |||||||||||||||
| 66+ | 75% |
The Capital Grille Customer Satisfaction Score by Usage
The Capital Grille's Customer Satisfaction score was rated the highest by customers who have used The Capital Grille's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Customer Satisfaction for Other Travel and Hospitality Brands
In the Travel and Hospitality industry, The Capital Grille's Customer Satisfaction score is rated right below Chipotle.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| In-N-Out Burger | 87% |
| Starbucks | 84% |
| Southwest Airlines | 81% |
| Delta Air Lines | 79% |
| Ritz-Carlton | 79% |
| Airbnb | 72% |
| Dunkin' | 65% |
| Chipotle | 62% |
| The Capital Grille | 58% |
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The Capital Grille Customer Service
3.8/5
The Capital Grille has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About The Capital Grille's Customer Service
Address
9101 International Drive, Orlando, FL
Website
https://www.thecapitalgrille.com/
Phone Number
(512) 322-2005
Quick Insights into The Capital Grille Customer Service
The Capital Grille's Customer Service score was rated highest by customers who have used The Capital Grille's products/services for 5 to 10 Years, and rated lowest by customers who have used The Capital Grille's products/services for Less than 1 Year.
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Ranked The Capital Grille Customer Service the Highest
Ranked The Capital Grille Customer Service the Lowest
The Capital Grille Customer Service Score by Gender
Male customers rated The Capital Grille's Customer Service score 0.8 stars higher than Female customers.
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Male
4/5
Female
3.2/5
The Capital Grille Customer Service Score by Ethnicity
The Capital Grille's Customer Service score was rated 3.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of The Capital Grille.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
The Capital Grille Customer Service Score by Age
The Capital Grille's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of The Capital Grille.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 3.6 | 61-65 | 3.6 |
66+ 3.8 | 66+ | 3.8 |
The Capital Grille Customer Service Score by Usage
The Capital Grille's Customer Service score was rated the highest by customers who have used The Capital Grille's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Customer Service for Other Travel and Hospitality Brands
In the Travel and Hospitality industry, The Capital Grille's Customer Service score is rated right above Chipotle, and is preceded by Ritz-Carlton.
| COMPANY | Customer Service Score | |
|---|---|---|
| In-N-Out Burger | 4.5/5 |
| Southwest Airlines | 4.1/5 |
| Starbucks | 4.1/5 |
| Delta Air Lines | 4/5 |
| Ritz-Carlton | 4/5 |
| The Capital Grille | 3.8/5 |
| Chipotle | 3.6/5 |
| Airbnb | 3.5/5 |
| Dunkin' | 3.4/5 |
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The Capital Grille as an Employer
3.3/5
The Capital Grille has a 3.3/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
The Capital Grille scored a 26 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of The Capital Grille would recommend the brand to a friend. ENPS measures how likely The Capital Grille employees would recommend working at The Capital Grille to a friend.
Net Promoter Score
26
NPS Score
| 58% | Promoters |
|---|---|
| 10% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 48% | Promoters |
|---|---|
| 22% | Passive |
| 30% | Detractors |
Global Ranking Snapshot
The Capital Grille is ranked #915 in the Global Top 100 Brands. It ranks just behind Drizly and just ahead of The MathWorks.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
913 |  | Jumia |  | Jeremy Hodara | Retail |
914 |  | Drizly |  | Cory Rellas | Food and Beverages |
915 | | The Capital Grille | | John Martin | Travel and Hospitality |
916 |  | The MathWorks |  | Jack Little | Tech |
917 |  | Bethesda Softworks | | Media and Entertainment | |
918 |  | Standard Chartered |  | Bill Winters | Business and Consumer Services |
919 |  | Notion |  | Dave Shanley | Tech |
Travel and Hospitality Ranking Snapshot
The Capital Grille is ranked #41 in the Travel and Hospitality Industry. It ranks just behind AirAsia and just ahead of SeaWorld Parks & Entertainment.
| RANK | COMPANY | Location | |
|---|---|---|---|
39 |  | BNSF Railway | Fort Worth, TX |
40 |  | AirAsia | |
41 | | The Capital Grille | Orlando, FL |
42 |  | SeaWorld Parks & Entertainment | Orlando, FL |
43 |  | Qatar Airways |
