AirAsia NPS & Customer Reviews | Comparably
AirAsia is
Ranked
#40
in
Travel and Hospitality Brands
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AirAsia
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AirAsia is ranked #40 in Travel and Hospitality Brands

About AirAsia's Brand

Provider of air transportation services. The company is engaged in providing passenger flights, chartered flights, short-haul, point-to-point domestic and international air carrier services to its clients in Malaysia, Thailand, Indonesia, Philippines and India. AirAsia’s brand is ranked #880 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of AirAsia. When compared to other organizations within the Travel and Hospitality industry, AirAsia is ranked #40. Among its major competitors, AirAsia is ranked in 7th place for NPS while Malaysian Airline is 1st, and Norwegian Air Shuttle is 2nd.

Brand at a Glance

79%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service

AirAsia Ranking

AirAsia NPS

AirAsia's Net Promoter Score (NPS) is a 20 with 50% Promoters, 20% Passives, and 30% Detractors. Net Promoter Score tracks whether AirAsia's customers would recommend using the product based on a scale of -100 to 100.

AirAsia Overall NPS

20
NPS
50%Promoters
20%Passives
30%Detractors
AirAsia Overall NPS

AirAsia NPS Trend

-100
-50
0
50
100
Dec 2024
23
Dec 202423
Jan 2025
21
Jan 202521
Feb 2025
21
Feb 202521
Mar 2025
21
Mar 202521
Apr 2025
21
Apr 202521
May 2025
22
May 202522
Jun 2025
20
Jun 202520
Jul 2025
21
Jul 202521
Aug 2025
21
Aug 202521
Sep 2025
20
Sep 202520
Dec 2025
21
Dec 202521
Jan 2026
21
Jan 202621

How Other Brands Compare

AirAsia is ranked #4 for NPS among its competitors. Norwegian Air Shuttle and Singapore Airlines come in first and second, with Virgin America coming in at third.

AirAsia's Logo
AirAsia
Singapore Airlines' Logo
Singapore Airlines
Virgin America's Logo
Virgin America
Norwegian Air Shuttle's Logo
Norwegian Air Shuttle
Global Ranking#880#-#-#-
NPS204628100
Valuation Updated every 24 hours for public companies-$12.34B$7.29B$253.90M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

AirAsia NPS by Gender

Female customers rated AirAsia's NPS 30 points higher than Male customers.

Male

18

AirAsia's NPS was rated 18 by Male customers on Comparably.

52%
Promoters
14%
Passives
34%
Detractors

Female

48

AirAsia's NPS was rated 48 by Female customers on Comparably.

59%
Promoters
30%
Passives
11%
Detractors

AirAsia NPS by Ethnicity

AirAsia's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.

-100
-50
0
50
100
Caucasian
25
Caucasian25
Asian or Pacific Islander
38
Asian or Pacific Islander38
Other
46
Other46

AirAsia NPS by Age

AirAsia's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.

0
20
40
60
80
100
Promoters
57%
Passives
23%
Detractors
20%
18-2557%23%20%
Promoters
82%
Passives
18%
Detractors
0%
26-3082%18%0%
Promoters
44%
Passives
34%
Detractors
22%
31-3544%34%22%
Promoters
49%
Passives
13%
Detractors
38%
36-4049%13%38%
Promoters
0%
Passives
67%
Detractors
33%
41-450%67%33%

AirAsia NPS by Usage

AirAsia's NPS was rated the highest by customers who have used AirAsia's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

-100
-50
0
50
100
Less than 1 Year
46
Less than 1 Year46
1 to 2 Years
42
1 to 2 Years42
2 to 5 Years
6
2 to 5 Years6
5 to 10 Years
43
5 to 10 Years43
Over 10 Years
34
Over 10 Years34

AirAsia NPS vs. Competitors

Compared to its competitors, AirAsia's NPS is rated right above Nok Air, and is preceded by Republic Airways Holdings.

AirAsia NPS vs Companies in Travel and Hospitality

In the Travel and Hospitality industry, AirAsia's NPS is rated right above Chipotle, and is preceded by Airbnb.

AirAsia Customer Reviews

Out of the 15 AirAsia customer reviews 14 were positive and 1 was constructive. AirAsia customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
Strong brand recognition as a low-cost carrier and Resilient leadership and resourceful workforce
What do you value most about this brand?
good service excellent good servivce
What do you value most about this brand?
yeah good luck and happy
What do you value most about this brand?
GOOD SERVICES AND AFFORDABLE TO EVERYONE
What do you value most about this brand?
low fares good service and cheap fares

AirAsia Customer Loyalty

79%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

79% of AirAsia users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

79
79%
21
21%
AirAsia Customer Loyalty

AirAsia Customer Loyalty Score by Gender

Male customers rated AirAsia's Customer Loyalty score 1% higher than Female customers.

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Male
81%
Yes
Female
80%
Yes

AirAsia Customer Loyalty Score by Ethnicity

AirAsia's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.

% who answered "Yes"

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78
out of 100
Caucasian
80
out of 100
Asian or Pacific Islander
88
out of 100
Other

AirAsia Customer Loyalty Score by Age

AirAsia's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.

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0
20%
40%
60%
80%
100%
18-25
82%
18-2582%
26-30
75%
26-3075%
31-35
90%
31-3590%
36-40
78%
36-4078%
41-45
70%
41-4570%

AirAsia Customer Loyalty Score by Usage

AirAsia's Customer Loyalty score was rated the highest by customers who have used AirAsia's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
79%
1 to 2 Years
81%
2 to 5 Years
78%
5 to 10 Years
89%
Over 10 Years
80%

AirAsia Customer Loyalty Score by Industry

AirAsia's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech
85%
Accounting
66%
Aerospace and Aviation
87%
Arts and Entertainment
70%
Banking and Financial Services
46%
Business and Consumer Services
100%
Business Supplies and Equipment
55%
Education
82%
Travel and Hospitality
100%
Manufacturing and Machinery
100%
Marketing, Advertising and Research
100%

AirAsia Customer Loyalty vs. Competitors

Compared to its competitors, AirAsia's Customer Loyalty score is rated right above Singapore Airlines, and is preceded by Norwegian Air Shuttle.

Unlock AirAsia Customer Loyalty vs. Competitors Data

AirAsia's Logo
VS
Malaysian Airline's Logo
Norwegian Air Shuttle's Logo
Singapore Airlines' Logo
Cebu Air's Logo
Republic Airways Holdings' Logo
Virgin America's Logo
Nok Air's Logo

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Customer Loyalty for Other Travel and Hospitality Brands

In the Travel and Hospitality industry, AirAsia's Customer Loyalty score is rated right above Starbucks, and is preceded by Ritz-Carlton.

Unlock AirAsia Customer Loyalty vs. Companies in Travel and Hospitality Data

AirAsia's Logo
VS
In-N-Out Burger's Logo
Southwest Airlines' Logo
Delta Air Lines' Logo
Dunkin' Logo
Ritz-Carlton's Logo
Starbucks' Logo
Chipotle's Logo
Airbnb's Logo

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AirAsia Product Quality

3.8/5

AirAsia has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

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AirAsia Product Information

AirAsia’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Travel and Hospitality industry rated AirAsia's product the highest. Reviewers from the Marketing, Advertising and Research industry rated AirAsia the lowest at 4.

Website
https://www.airasia.com
Company Size
5,001-10,000 Employees

Quick Insights into AirAsia Product Quality

AirAsia's Product Quality score was rated highest by customers from the Travel and Hospitality industry, and rated lowest by customers ages 41-45.

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Ranked AirAsia Product Quality the Highest

Travel and Hospitality
4.6
Less than 1 Year
4.5
26-30
4.4

Ranked AirAsia Product Quality the Lowest

Banking and Financial Services
2.6
Caucasian
2.6
41-45
2.3

AirAsia Product Quality Score by Gender

Female customers rated AirAsia's Product Quality score 0.6 stars higher than Male customers.

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Male

3.5/5

Female

4.1/5

AirAsia Product Quality Score by Ethnicity

AirAsia's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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0
1
2
3
4
5
Caucasian
2.6
Caucasian2.6
Asian or Pacific Islander
4.1
Asian or Pacific Islander4.1
Other
3.9
Other3.9

AirAsia Product Quality Score by Age

AirAsia's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.

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0
1
2
3
4
5
18-25
3.8
18-253.8
26-30
4.4
26-304.4
31-35
4
31-354
36-40
4.2
36-404.2
41-45
2.3
41-452.3

AirAsia Product Quality Score by Usage

AirAsia's Product Quality score was rated the highest by customers who have used AirAsia's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
4.5
1 to 2 Years
3.7
2 to 5 Years
3.6
5 to 10 Years
4.1
Over 10 Years
3.6

AirAsia Product Quality Score by Industry

AirAsia's Product Quality score was rated the highest by Travel and Hospitality industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech
4.1
Accounting
4.2
Aerospace and Aviation
4.3
Arts and Entertainment
4.3
Banking and Financial Services
2.6
Business and Consumer Services
3.4
Business Supplies and Equipment
3.1
Education
4.1
Travel and Hospitality
4.6
Manufacturing and Machinery
4.3
Marketing, Advertising and Research
4

AirAsia Product Quality vs. Competitors

Compared to its competitors, AirAsia's Product Quality score is rated right above Virgin America, and is preceded by Cebu Air.

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AirAsia's Logo
VS
Malaysian Airline's Logo
Norwegian Air Shuttle's Logo
Singapore Airlines' Logo
Republic Airways Holdings' Logo
Cebu Air's Logo
Virgin America's Logo
Nok Air's Logo

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Product Quality for Other Travel and Hospitality Brands

In the Travel and Hospitality industry, AirAsia's Product Quality score is rated right above Chipotle, and is preceded by Ritz-Carlton.

COMPANYProduct Quality Score
In-N-Out Burger4.5/5
Southwest Airlines4.1/5
Starbucks4.1/5
Delta Air Lines4.1/5
Ritz-Carlton4/5
AirAsia3.8/5
Chipotle3.8/5
Airbnb3.7/5
Dunkin'3.6/5

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AirAsia's Logo
VS
In-N-Out Burger's Logo
Southwest Airlines' Logo
Starbucks' Logo
Delta Air Lines' Logo
Ritz-Carlton's Logo
Chipotle's Logo
Airbnb's Logo
Dunkin' Logo

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AirAsia Pricing

AirAsia ROI & Value For Money

3.7/5

AirAsia has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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AirAsia Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Travel and Hospitality industry. The users from the Business Supplies and Equipment industry think that they had the lowest ROI from AirAsia.

Quick Insights into AirAsia ROI

AirAsia's ROI score was rated highest by customers from the Travel and Hospitality industry, and rated lowest by customers ages 41-45.

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Ranked AirAsia ROI the Highest

Travel and Hospitality
4.8
26-30
4.6
1 to 2 Years
4

Ranked AirAsia ROI the Lowest

Male
3.5
Business Supplies and Equipment
2.7
41-45
2.5

AirAsia ROI Score by Gender

Female customers rated AirAsia's ROI score 0.5 stars higher than Male customers.

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Male

3.5/5

Female

4/5

AirAsia ROI Score by Ethnicity

AirAsia's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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0
1
2
3
4
5
Caucasian
3.6
Caucasian3.6
Asian or Pacific Islander
3.9
Asian or Pacific Islander3.9
Other
3.8
Other3.8

AirAsia ROI Score by Age

AirAsia's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.

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0
1
2
3
4
5
18-25
3.8
18-253.8
26-30
4.6
26-304.6
31-35
3.8
31-353.8
36-40
3.5
36-403.5
41-45
2.5
41-452.5

AirAsia ROI Score by Usage

AirAsia's ROI score was rated the highest by customers who have used AirAsia's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
4
1 to 2 Years
4
2 to 5 Years
3.5
5 to 10 Years
3.8
Over 10 Years
3.9

AirAsia ROI Score by Industry

AirAsia's ROI score was rated the highest by Travel and Hospitality industry customers, and the lowest by Business Supplies and Equipment industry customers.

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Tech
3.7
Accounting
4.3
Aerospace and Aviation
3.8
Arts and Entertainment
3.8
Banking and Financial Services
3.3
Business and Consumer Services
4.1
Business Supplies and Equipment
2.7
Education
3.8
Travel and Hospitality
4.8
Manufacturing and Machinery
4.5
Marketing, Advertising and Research
3.8

AirAsia Pricing vs. Competitors

Compared to its competitors, AirAsia's ROI score is rated right above Cebu Air, and is preceded by Singapore Airlines.

Unlock AirAsia ROI vs. Competitors Data

AirAsia's Logo
VS
Malaysian Airline's Logo
Norwegian Air Shuttle's Logo
Singapore Airlines' Logo
Cebu Air's Logo
Virgin America's Logo
Republic Airways Holdings' Logo
Nok Air's Logo

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ROI for Other Travel and Hospitality Brands

In the Travel and Hospitality industry, AirAsia's ROI score is rated right above Starbucks, and is preceded by Ritz-Carlton.

Unlock AirAsia ROI vs. Companies in Travel and Hospitality Data

AirAsia's Logo
VS
In-N-Out Burger's Logo
Southwest Airlines' Logo
Delta Air Lines' Logo
Ritz-Carlton's Logo
Starbucks' Logo
Airbnb's Logo
Chipotle's Logo
Dunkin' Logo

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AirAsia Customer Satisfaction (CSAT)

AirAsia Customer Satisfaction (CSAT) Score

75 / 100

AirAsia has an overall Customer Satisfaction score of 75 rated by its users and customers.

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Very Satisfied38%
Satisfied37%
Neither Satisfied nor Dissatisfied13%
Dissatisfied5%
Very Dissatisfied7%
Very Satisfied
38%
Satisfied
37%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
5%
Very Dissatisfied
7%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into AirAsia Customer Satisfaction

AirAsia's Customer Satisfaction score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by Caucasian customers.

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Ranked AirAsia Customer Satisfaction the Highest

Business and Consumer Services
100%
Less than 1 Year
100%
26-30
89%

Ranked AirAsia Customer Satisfaction the Lowest

2 to 5 Years
58%
Banking and Financial Services
50%
Caucasian
50%

AirAsia Customer Satisfaction Score by Gender

Female customers rated AirAsia's Customer Satisfaction score 17 points higher than Male customers.

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70 / 100
Male
Very Satisfied
35%
Satisfied
35%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
8%
Very Dissatisfied
7%
87 / 100
Female
Very Satisfied
39%
Satisfied
48%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
0%

AirAsia Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

AirAsia's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.

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50 / 100
Very Satisfied25%
Satisfied25%
Neither Satisfied nor Dissatisfied0%
Dissatisfied25%
Very Dissatisfied25%
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%

CSAT according to Asian or Pacific Islander

AirAsia's Customer Satisfaction (CSAT) score was rated 84% according to Asian or Pacific Islander users and customers.

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84 / 100
Very Satisfied44%
Satisfied40%
Neither Satisfied nor Dissatisfied14%
Dissatisfied2%
Very Dissatisfied0%
Very Satisfied
44%
Satisfied
40%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
2%
Very Dissatisfied
0%

CSAT according to Other

AirAsia's Customer Satisfaction (CSAT) score was rated 85% according to Other users and customers.

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85 / 100
Very Satisfied31%
Satisfied54%
Neither Satisfied nor Dissatisfied15%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
31%
Satisfied
54%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
0%
Very Dissatisfied
0%

AirAsia Customer Satisfaction Score by Age

AirAsia's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

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0
20
40
60
80
100
18-25 CSAT Score
83%
Very Satisfied
29%
Satisfied
54%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
6%
Very Dissatisfied
0%
18-2583%
26-30 CSAT Score
89%
Very Satisfied
78%
Satisfied
11%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
0%
26-3089%
31-35 CSAT Score
88%
Very Satisfied
38%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
12%
31-3588%
36-40 CSAT Score
60%
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
0%
36-4060%
41-45 CSAT Score
67%
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
41-4567%

AirAsia Customer Satisfaction Score by Usage

AirAsia's Customer Satisfaction score was rated the highest by customers who have used AirAsia's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
100
1 to 2 Years
84
2 to 5 Years
58
5 to 10 Years
86
Over 10 Years
75

AirAsia Customer Satisfaction Score by Industry

AirAsia's Customer Satisfaction score was rated the highest by Business and Consumer Services industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech
100
Accounting
77
Aerospace and Aviation
80
Arts and Entertainment
67
Banking and Financial Services
50
Business and Consumer Services
100
Education
80
Marketing, Advertising and Research
100

AirAsia Customer Satisfaction vs. Competitors

Compared to its competitors, AirAsia's Customer Satisfaction score is rated right above Nok Air, and is preceded by Singapore Airlines.

Unlock AirAsia Customer Satisfaction vs. Competitors Data

AirAsia's Logo
VS
Malaysian Airline's Logo
Norwegian Air Shuttle's Logo
Virgin America's Logo
Cebu Air's Logo
Republic Airways Holdings' Logo
Singapore Airlines' Logo
Nok Air's Logo

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Customer Satisfaction for Other Travel and Hospitality Brands

In the Travel and Hospitality industry, AirAsia's Customer Satisfaction score is rated right above Airbnb, and is preceded by Ritz-Carlton.

COMPANYCustomer Satisfaction (CSAT) Score
In-N-Out Burger87%
Starbucks84%
Southwest Airlines81%
Delta Air Lines79%
Ritz-Carlton78%
AirAsia75%
Airbnb72%
Dunkin'65%
Chipotle62%

Unlock AirAsia Customer Satisfaction vs. Companies in Travel and Hospitality Data

AirAsia's Logo
VS
In-N-Out Burger's Logo
Starbucks' Logo
Southwest Airlines' Logo
Delta Air Lines' Logo
Ritz-Carlton's Logo
Airbnb's Logo
Dunkin' Logo
Chipotle's Logo

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AirAsia Customer Service

3.7/5

AirAsia has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

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About AirAsia's Customer Service

Address

LCC Terminal Jalan KLIA S3, Sepang, 64000


Website

https://www.airasia.com


Phone Number

+91 80 4666 2222

Quick Insights into AirAsia Customer Service

AirAsia's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers ages 41-45.

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Ranked AirAsia Customer Service the Highest

26-30
4.5
Travel and Hospitality
4.5
1 to 2 Years
4

Ranked AirAsia Customer Service the Lowest

Male
3.6
Business Supplies and Equipment
2.7
41-45
2.3

AirAsia Customer Service Score by Gender

Female customers rated AirAsia's Customer Service score 0.4 stars higher than Male customers.

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Male

3.6/5

Female

4/5

AirAsia Customer Service Score by Ethnicity

AirAsia's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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0
20
40
60
80
100
Caucasian
3.6
Caucasian3.6
Asian or Pacific Islander
3.9
Asian or Pacific Islander3.9
Other
3.8
Other3.8

AirAsia Customer Service Score by Age

AirAsia's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.

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0
20
40
60
80
100
18-25
3.8
18-253.8
26-30
4.5
26-304.5
31-35
4
31-354
36-40
3.4
36-403.4
41-45
2.3
41-452.3

AirAsia Customer Service Score by Usage

AirAsia's Customer Service score was rated the highest by customers who have used AirAsia's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
3.9
1 to 2 Years
4
2 to 5 Years
3.6
5 to 10 Years
3.9
Over 10 Years
3.7

AirAsia Customer Service Score by Industry

AirAsia's Customer Service score was rated the highest by Travel and Hospitality industry customers, and the lowest by Business Supplies and Equipment industry customers.

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Tech
4.3
Accounting
4.2
Aerospace and Aviation
4
Arts and Entertainment
3
Banking and Financial Services
2.9
Business and Consumer Services
3.9
Business Supplies and Equipment
2.7
Education
4
Travel and Hospitality
4.5
Manufacturing and Machinery
4.1
Marketing, Advertising and Research
3.8

AirAsia Customer Service vs. Competitors

Compared to its competitors, AirAsia's Customer Service score is rated right above Cebu Air, and is preceded by Singapore Airlines.

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AirAsia's Logo
VS
Malaysian Airline's Logo
Norwegian Air Shuttle's Logo
Singapore Airlines' Logo
Cebu Air's Logo
Virgin America's Logo
Republic Airways Holdings' Logo
Nok Air's Logo

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Customer Service for Other Travel and Hospitality Brands

In the Travel and Hospitality industry, AirAsia's Customer Service score is rated right above Chipotle, and is preceded by Ritz-Carlton.

COMPANYCustomer Service Score
In-N-Out Burger4.5/5
Southwest Airlines4.1/5
Starbucks4.1/5
Delta Air Lines4/5
Ritz-Carlton4/5
AirAsia3.7/5
Chipotle3.6/5
Airbnb3.5/5
Dunkin'3.4/5

Unlock AirAsia Customer Service vs. Companies in Travel and Hospitality Data

AirAsia's Logo
VS
In-N-Out Burger's Logo
Southwest Airlines' Logo
Starbucks' Logo
Delta Air Lines' Logo
Ritz-Carlton's Logo
Chipotle's Logo
Airbnb's Logo
Dunkin' Logo

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AirAsia as an Employer

4.6/5

AirAsia has a 4.6/5 stars for its overall company culture rated by their employees

  AirAsia CEO
top
30%
CEO of AirAsia

In the Top 30% of Similar Sized Companies on Comparably.

Consumer vs. Employees

AirAsia scored a 20 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of AirAsia would recommend the brand to a friend. ENPS measures how likely AirAsia employees would recommend working at AirAsia to a friend.

Net Promoter Score

20
NPS Score
50%Promoters
20%Passive
30%Detractors

Employee Net Promoter Score

6
eNPS Score
41%Promoters
24%Passive
35%Detractors

Global Ranking Snapshot

AirAsia is ranked #880 in the Global Top 100 Brands. It ranks just behind William Blair and just ahead of GSK.

RANKCOMPANYCEOINDUSTRY
878
NFI Industries  NFI Industries CEO
Sidney Brown
Automotive and Transportation
879
William Blair  William Blair CEO
John Ettelson
Banking and Financial Services
880
AirAsia  AirAsia CEO
Tan Fernandes
Travel and Hospitality
881
GSK  GSK CEO
Emma Walmsley
Health and Wellness
882
Kendra Scott, LLC.  Kendra Scott, LLC. CEO
Tom Nolan
Retail
883
QuikTrip  QuikTrip CEO
Chet Cadieux
Retail
884
Sweetwater  Sweetwater CEO
Mike Clem
Media and Entertainment

Travel and Hospitality Ranking Snapshot

AirAsia is ranked #40 in the Travel and Hospitality Industry. It ranks just behind BNSF Railway and just ahead of The Capital Grille.

RANKCOMPANYLocation
38
Fairmont
39
BNSF Railway
Fort Worth, TX
40
AirAsia
41
The Capital Grille
Orlando, FL
42
SeaWorld Parks & Entertainment
Orlando, FL
43
Qatar Airways