100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Malaysian Airline
Marketing or Exec? Claim Your Free Account
About Malaysian Airline's Brand
Provider of airline services. Among its major competitors, Malaysian Airline is ranked in 1st place for NPS while Singapore Airlines is 2nd, and AirAsia is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Malaysian Airline Ranking
- #1 / 4 of its competitors
Malaysian Airline NPS
Malaysian Airline's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Malaysian Airline's customers would recommend using the product based on a scale of -100 to 100.
Malaysian Airline Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Malaysian Airline NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
How Other Brands Compare
Malaysian Airline is ranked first for NPS among its competitors. Singapore Airlines and AirAsia come in second and third, with Thai Creation coming in at #4.
Malaysian Airline |  AirAsia |  Singapore Airlines |  Thai Creation | |
| Global Ranking | #- | #880 | #- | #- |
| NPS | 100 | 20 | 46 | - |
| Valuation Updated every 24 hours for public companies | - | - | $12.34B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Malaysian Airline NPS vs. Competitors
Compared to its competitors, Malaysian Airline's NPS is rated right above Singapore Airlines.
| COMPANY | NPS Score | |
|---|---|---|
| Malaysian Airline | 100 |
| Singapore Airlines | 46 |
| AirAsia | 20 |
Malaysian Airline Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Malaysian Airline users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Malaysian Airline Customer Loyalty vs. Competitors
Compared to its competitors, Malaysian Airline's Customer Loyalty score is rated right above AirAsia.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Malaysian Airline | 100% |
| AirAsia | 79% |
| Singapore Airlines | 76% |
Unlock Malaysian Airline Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Malaysian Airline Customer Loyalty vs. Competitors data and gain insights into your customers today.
Malaysian Airline Product Quality
5/5
Malaysian Airline has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Malaysian Airline's overall Product Quality score rated by its users and customers.
Malaysian Airline Product Information
Malaysian Airline’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.malaysiaairlines.com
- Company Size
- 10,000+ Employees
Malaysian Airline Product Quality vs. Competitors
Compared to its competitors, Malaysian Airline's Product Quality score is rated right above Singapore Airlines.
| COMPANY | Product Quality Score | |
|---|---|---|
| Malaysian Airline | 5/5 |
| Singapore Airlines | 4.2/5 |
| AirAsia | 3.8/5 |
Unlock Malaysian Airline Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Malaysian Airline Product Quality vs. Competitors data and gain insights into your customers today.
Malaysian Airline Pricing
Malaysian Airline ROI & Value For Money
5/5
Malaysian Airline has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Malaysian Airline's overall ROI score rated by its users and customers.
Malaysian Airline Pricing vs. Competitors
Compared to its competitors, Malaysian Airline's ROI score is rated right above Singapore Airlines.
| COMPANY | Pricing Score | |
|---|---|---|
| Malaysian Airline | 5/5 |
| Singapore Airlines | 3.9/5 |
| AirAsia | 3.7/5 |
Unlock Malaysian Airline ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Malaysian Airline ROI vs. Competitors data and gain insights into your customers today.
Malaysian Airline Customer Satisfaction (CSAT)
Malaysian Airline Customer Satisfaction (CSAT) Score
100 / 100
Malaysian Airline has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Malaysian Airline Customer Satisfaction vs. Competitors
Compared to its competitors, Malaysian Airline's Customer Satisfaction score is rated right above Singapore Airlines.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Malaysian Airline | 100% |
| Singapore Airlines | 84% |
| AirAsia | 75% |
Unlock Malaysian Airline Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Malaysian Airline Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Malaysian Airline Customer Service
5/5
Malaysian Airline has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Malaysian Airline's overall Customer Service score rated by its users and customers.
About Malaysian Airline's Customer Service
Address
3rd Floor, Administration Building 1, Subang, 47200 Bermuda
Website
www.malaysiaairlines.com
Phone Number
7
Malaysian Airline Customer Service vs. Competitors
Compared to its competitors, Malaysian Airline's Customer Service score is rated right above Singapore Airlines.
| COMPANY | Customer Service Score | |
|---|---|---|
| Malaysian Airline | 5/5 |
| Singapore Airlines | 4.2/5 |
| AirAsia | 3.7/5 |
Unlock Malaysian Airline Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Malaysian Airline Customer Service vs. Competitors data and gain insights into your customers today.
Consumer vs. Employees
Malaysian Airline scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Malaysian Airline would recommend the brand to a friend. ENPS measures how likely Malaysian Airline employees would recommend working at Malaysian Airline to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
