46
NPS
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Singapore Airlines
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About Singapore Airlines' Brand
Singapore Airlines is a global company dedicated to providing air transportation services. Among its major competitors, Singapore Airlines is ranked in 3rd place for NPS while Norwegian Air Shuttle is 1st, and Emirates is 2nd.Their current market cap is $12.34B
Brand at a Glance
76%
Customer Loyalty
4.2/5
Product Quality
3.9/5
Pricing
4.2/5
Customer Service
Singapore Airlines Ranking
- #1 / 4 of its competitors
Singapore Airlines NPS
Singapore Airlines's Net Promoter Score (NPS) is a 46 with 64% Promoters, 18% Passives, and 18% Detractors. Net Promoter Score tracks whether Singapore Airlines's customers would recommend using the product based on a scale of -100 to 100.
Singapore Airlines Overall NPS
| 64% | Promoters |
|---|---|
| 18% | Passives |
| 18% | Detractors |
Singapore Airlines NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 42 | Jan 2025 | 42 |
Feb 2025 42 | Feb 2025 | 42 |
Mar 2025 44 | Mar 2025 | 44 |
Apr 2025 42 | Apr 2025 | 42 |
May 2025 42 | May 2025 | 42 |
Jun 2025 43 | Jun 2025 | 43 |
Jul 2025 43 | Jul 2025 | 43 |
Aug 2025 43 | Aug 2025 | 43 |
Sep 2025 45 | Sep 2025 | 45 |
Oct 2025 44 | Oct 2025 | 44 |
Nov 2025 46 | Nov 2025 | 46 |
Dec 2025 46 | Dec 2025 | 46 |
How Other Brands Compare
Singapore Airlines is ranked first for NPS among its competitors. Virgin America and AirAsia come in second and third, with United Airlines coming in at #4. Among those competitors, it is the most valued company behind United Airlines.
Singapore Airlines |  United Airlines |  AirAsia |  Virgin America | |
| Global Ranking | #- | #144 | #880 | #- |
| NPS | 46 | 5 | 20 | 28 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $12.34B | $18.71B | - | $7.29B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Singapore Airlines NPS by Gender
Female customers rated Singapore Airlines's NPS 14 points higher than Male customers.
Male
50
Singapore Airlines's NPS was rated 50 by Male customers on Comparably.
71%
Promoters
8%
Passives
21%
Detractors
Female
64
Singapore Airlines's NPS was rated 64 by Female customers on Comparably.
72%
Promoters
20%
Passives
8%
Detractors
Singapore Airlines NPS by Ethnicity
Singapore Airlines's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Asian or Pacific Islander 64 | Asian or Pacific Islander | 64 |
Other 50 | Other | 50 |
Singapore Airlines NPS by Age
Singapore Airlines's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Singapore Airlines NPS by Usage
Singapore Airlines's NPS was rated the highest by customers who have used Singapore Airlines's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 29 | Less than 1 Year | 29 |
1 to 2 Years 54 | 1 to 2 Years | 54 |
2 to 5 Years 73 | 2 to 5 Years | 73 |
5 to 10 Years 33 | 5 to 10 Years | 33 |
Over 10 Years 75 | Over 10 Years | 75 |
Singapore Airlines NPS vs. Competitors
Compared to its competitors, Singapore Airlines's NPS is rated right above Cathay Pacific Airways Ltd., and is preceded by Emirates.
Singapore Airlines Customer Reviews
Out of the 15 Singapore Airlines customer reviews 11 were positive and 4 were constructive. Singapore Airlines customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Singapore Airlines Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Singapore Airlines users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Singapore Airlines Customer Loyalty Score by Gender
Male customers rated Singapore Airlines's Customer Loyalty score 3% higher than Female customers.
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Male
74%
Yes
Female
71%
Yes
Singapore Airlines Customer Loyalty Score by Ethnicity
Singapore Airlines's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Singapore Airlines.
78
out of 100
Caucasian
75
out of 100
Asian or Pacific Islander
78
out of 100
Other
Singapore Airlines Customer Loyalty Score by Age
Singapore Airlines's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Singapore Airlines.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
26-30 55% | 26-30 | 55% |
31-35 70% | 31-35 | 70% |
36-40 66% | 36-40 | 66% |
51-55 82% | 51-55 | 82% |
Singapore Airlines Customer Loyalty Score by Usage
Singapore Airlines's Customer Loyalty score was rated the highest by customers who have used Singapore Airlines's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Singapore Airlines Customer Loyalty Score by Industry
Singapore Airlines's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Business and Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Singapore Airlines Customer Loyalty vs. Competitors
Compared to its competitors, Singapore Airlines's Customer Loyalty score is rated right above Emirates, and is preceded by Cathay Pacific Airways Ltd..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
 | Norwegian Air Shuttle | 100% |
| AirAsia | 79% |
 | Cathay Pacific Airways Ltd. | 77% |
| Singapore Airlines | 76% |
 | Emirates | 74% |
| United Airlines | 72% |
 | Republic Airways Holdings | 68% |
| British Airways | 66% |
| Virgin America | 47% |
 | Thai Airways | N/A |
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Singapore Airlines Product Quality
4.2/5
Singapore Airlines has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Singapore Airlines Product Information
Singapore Airlines’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Singapore Airlines's product the highest. Reviewers from the Tech industry rated Singapore Airlines the lowest at 3.4.
- Website
- http://www.singaporeair.com/
- Company Size
- 10,000+ Employees
Industry
Travel
Quick Insights into Singapore Airlines Product Quality
Singapore Airlines's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by Caucasian customers.
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Ranked Singapore Airlines Product Quality the Highest
Ranked Singapore Airlines Product Quality the Lowest
Singapore Airlines Product Quality Score by Gender
Female customers rated Singapore Airlines's Product Quality score 0.2 stars higher than Male customers.
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Male
4.2/5
Female
4.4/5
Singapore Airlines Product Quality Score by Ethnicity
Singapore Airlines's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Singapore Airlines.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Other 4.5 | Other | 4.5 |
Singapore Airlines Product Quality Score by Age
Singapore Airlines's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Singapore Airlines.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
26-30 3.9 | 26-30 | 3.9 |
31-35 4.4 | 31-35 | 4.4 |
36-40 4.6 | 36-40 | 4.6 |
51-55 3.2 | 51-55 | 3.2 |
Singapore Airlines Product Quality Score by Usage
Singapore Airlines's Product Quality score was rated the highest by customers who have used Singapore Airlines's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Singapore Airlines Product Quality Score by Industry
Singapore Airlines's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Singapore Airlines Product Quality vs. Competitors
Compared to its competitors, Singapore Airlines's Product Quality score is rated right above Emirates, and is preceded by Norwegian Air Shuttle.
| COMPANY | Product Quality Score | |
|---|---|---|
| Norwegian Air Shuttle | 5/5 |
| Singapore Airlines | 4.2/5 |
| Emirates | 4.1/5 |
| Cathay Pacific Airways Ltd. | 4/5 |
| Republic Airways Holdings | 3.9/5 |
| AirAsia | 3.8/5 |
| British Airways | 3.4/5 |
| Virgin America | 3.2/5 |
| United Airlines | 3.2/5 |
| Thai Airways | N/A |
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Singapore Airlines Pricing
Singapore Airlines ROI & Value For Money
3.9/5
Singapore Airlines has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Singapore Airlines Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Travel and Hospitality industry think that they had the lowest ROI from Singapore Airlines.
Quick Insights into Singapore Airlines ROI
Singapore Airlines's ROI score was rated highest by customers from the Accounting industry, and rated lowest by Caucasian customers.
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Ranked Singapore Airlines ROI the Highest
Ranked Singapore Airlines ROI the Lowest
Singapore Airlines ROI Score by Gender
Female customers rated Singapore Airlines's ROI score 0.1 stars higher than Male customers.
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Male
4/5
Female
4.1/5
Singapore Airlines ROI Score by Ethnicity
Singapore Airlines's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Singapore Airlines.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 3.9 | Other | 3.9 |
Singapore Airlines ROI Score by Age
Singapore Airlines's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Singapore Airlines.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 3.6 | 26-30 | 3.6 |
31-35 4.6 | 31-35 | 4.6 |
36-40 4.4 | 36-40 | 4.4 |
51-55 3.3 | 51-55 | 3.3 |
Singapore Airlines ROI Score by Usage
Singapore Airlines's ROI score was rated the highest by customers who have used Singapore Airlines's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Singapore Airlines ROI Score by Industry
Singapore Airlines's ROI score was rated the highest by Accounting industry customers, and the lowest by Travel and Hospitality industry customers.
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Singapore Airlines Pricing vs. Competitors
Compared to its competitors, Singapore Airlines's ROI score is rated right above Cathay Pacific Airways Ltd., and is preceded by Emirates.
| COMPANY | Pricing Score | |
|---|---|---|
| Norwegian Air Shuttle | 5/5 |
| Emirates | 4/5 |
| Singapore Airlines | 3.9/5 |
| Cathay Pacific Airways Ltd. | 3.9/5 |
| AirAsia | 3.7/5 |
| British Airways | 3.2/5 |
| United Airlines | 3.1/5 |
| Virgin America | 3.1/5 |
| Republic Airways Holdings | 3.1/5 |
| Thai Airways | N/A |
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Singapore Airlines Customer Satisfaction (CSAT)
Singapore Airlines Customer Satisfaction (CSAT) Score
84 / 100
Singapore Airlines has an overall Customer Satisfaction score of 84 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
51%
Satisfied
33%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
2%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Singapore Airlines Customer Satisfaction
Singapore Airlines's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by Caucasian customers.
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Ranked Singapore Airlines Customer Satisfaction the Highest
Ranked Singapore Airlines Customer Satisfaction the Lowest
Singapore Airlines Customer Satisfaction Score by Gender
Female customers rated Singapore Airlines's Customer Satisfaction score 9 points higher than Male customers.
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79 / 100
MaleVery Satisfied | 58% | |
|---|---|---|
Satisfied | 21% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 4% | |
Very Dissatisfied | 13% |
88 / 100
FemaleVery Satisfied | 64% | |
|---|---|---|
Satisfied | 24% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 0% | |
Very Dissatisfied | 4% |
Singapore Airlines Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Singapore Airlines' Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to Asian or Pacific Islander
Singapore Airlines' Customer Satisfaction (CSAT) score was rated 87% according to Asian or Pacific Islander users and customers.
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87 / 100
Very Satisfied
64%
Satisfied
23%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
3%
Very Dissatisfied
5%
CSAT according to Other
Singapore Airlines' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Singapore Airlines.
100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Singapore Airlines Customer Satisfaction Score by Age
Singapore Airlines's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Singapore Airlines.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 95% | |||||||||||||||
| 26-30 | 75% | |||||||||||||||
| 31-35 | 83% | |||||||||||||||
| 36-40 | 88% | |||||||||||||||
| 51-55 | 60% |
Singapore Airlines Customer Satisfaction Score by Usage
Singapore Airlines's Customer Satisfaction score was rated the highest by customers who have used Singapore Airlines's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Singapore Airlines Customer Satisfaction Score by Industry
Singapore Airlines's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Singapore Airlines Customer Satisfaction Score by Industry",
"text": "Singapore Airlines's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 63,
"stars": 0,
"csatScore": 63,
"text": "Singapore Airlines's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 63
},
{
"label": "Accounting",
"groupId": 495,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Singapore Airlines's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Singapore Airlines's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Singapore Airlines's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Singapore Airlines's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Education",
"groupId": 515,
"score": 83,
"stars": 0,
"csatScore": 83,
"text": "Singapore Airlines's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 83
},
{
"label": "Travel and Hospitality",
"groupId": 530,
"score": 67,
"stars": 0,
"csatScore": 67,
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"scoreClassName": "",
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},
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"groupId": 535,
"score": 100,
"stars": 0,
"csatScore": 100,
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"scoreClassName": "max",
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}
]
}Singapore Airlines Customer Satisfaction vs. Competitors
Compared to its competitors, Singapore Airlines's Customer Satisfaction score is rated right above AirAsia, and is preceded by Emirates.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Norwegian Air Shuttle | 100% |
| Virgin America | 100% |
| Republic Airways Holdings | 100% |
| Emirates | 90% |
| Singapore Airlines | 84% |
| AirAsia | 75% |
| Cathay Pacific Airways Ltd. | 73% |
| British Airways | 70% |
| United Airlines | 59% |
| Thai Airways | 0% |
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Singapore Airlines Customer Service
4.2/5
Singapore Airlines has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Singapore Airlines's Customer Service
Website
http://www.singaporeair.com/
Phone Number
6564900717
Quick Insights into Singapore Airlines Customer Service
Singapore Airlines's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by Caucasian customers.
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Ranked Singapore Airlines Customer Service the Highest
Ranked Singapore Airlines Customer Service the Lowest
Singapore Airlines Customer Service Score by Gender
Female customers rated Singapore Airlines's Customer Service score 0.3 stars higher than Male customers.
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Male
4.1/5
Female
4.4/5
Singapore Airlines Customer Service Score by Ethnicity
Singapore Airlines's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Singapore Airlines.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Other 4.1 | Other | 4.1 |
Singapore Airlines Customer Service Score by Age
Singapore Airlines's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Singapore Airlines.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 4 | 26-30 | 4 |
31-35 4.7 | 31-35 | 4.7 |
36-40 4.5 | 36-40 | 4.5 |
51-55 3.3 | 51-55 | 3.3 |
Singapore Airlines Customer Service Score by Usage
Singapore Airlines's Customer Service score was rated the highest by customers who have used Singapore Airlines's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Singapore Airlines Customer Service Score by Industry
Singapore Airlines's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Travel and Hospitality industry customers.
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Singapore Airlines Customer Service vs. Competitors
Compared to its competitors, Singapore Airlines's Customer Service score is rated right above Cathay Pacific Airways Ltd., and is preceded by Emirates.
| COMPANY | Customer Service Score | |
|---|---|---|
| Norwegian Air Shuttle | 5/5 |
| Emirates | 4.2/5 |
| Singapore Airlines | 4.2/5 |
| Cathay Pacific Airways Ltd. | 4/5 |
| AirAsia | 3.7/5 |
| Virgin America | 3.5/5 |
| British Airways | 3.3/5 |
| Republic Airways Holdings | 3.1/5 |
| United Airlines | 3.1/5 |
| Thai Airways | N/A |
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Singapore Airlines as an Employer
3.4/5
Singapore Airlines has a 3.4/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Singapore Airlines scored a 46 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Singapore Airlines would recommend the brand to a friend. ENPS measures how likely Singapore Airlines employees would recommend working at Singapore Airlines to a friend.
Net Promoter Score
46
NPS Score
| 64% | Promoters |
|---|---|
| 18% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 44% | Promoters |
|---|---|
| 23% | Passive |
| 33% | Detractors |
