Republic Airways Holdings NPS

Republic Airways Holdings's Net Promoter Score (NPS) is a 23 with 56% Promoters, 11% Passives, and 33% Detractors. Net Promoter Score tracks whether Republic Airways Holdings's customers would recommend using the product based on a scale of -100 to 100.

Republic Airways Holdings Overall NPS

23

NPS

56%	Promoters
11%	Passives
33%	Detractors

Republic Airways Holdings NPS Trend

-100

-50

0

50

100

Summary	Date	Score
Jul 2021 -100	Jul 2021	-100
Oct 2021 0	Oct 2021	0
May 2022 33	May 2022	33
Jul 2022 0	Jul 2022	0
Sep 2023 17	Sep 2023	17
Dec 2023 29	Dec 2023	29
Jan 2025 37	Jan 2025	37
May 2025 22	May 2025	22

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.