16
NPS
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Envoy Air
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About Envoy Air's Brand
Envoy Air Inc. is an air carrier based in Irving, TX.
Brand at a Glance
70%
Customer Loyalty
3.2/5
Product Quality
2.8/5
Pricing
3.2/5
Customer Service
Envoy Air NPS
Envoy Air's Net Promoter Score (NPS) is a 16 with 49% Promoters, 18% Passives, and 33% Detractors. Net Promoter Score tracks whether Envoy Air's customers would recommend using the product based on a scale of -100 to 100.
Envoy Air Overall NPS
| 49% | Promoters |
|---|---|
| 18% | Passives |
| 33% | Detractors |
Envoy Air NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 11 | Sep 2023 | 11 |
Oct 2023 12 | Oct 2023 | 12 |
Dec 2023 16 | Dec 2023 | 16 |
Jan 2024 13 | Jan 2024 | 13 |
May 2024 16 | May 2024 | 16 |
Jun 2024 17 | Jun 2024 | 17 |
Nov 2024 15 | Nov 2024 | 15 |
Dec 2024 17 | Dec 2024 | 17 |
Mar 2025 14 | Mar 2025 | 14 |
Apr 2025 16 | Apr 2025 | 16 |
May 2025 19 | May 2025 | 19 |
Jul 2025 15 | Jul 2025 | 15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Envoy Air NPS by Gender
Male customers rated Envoy Air's NPS 96 points higher than Female customers.
Male
36
Envoy Air's NPS was rated 36 by Male customers on Comparably.
49%
Promoters
38%
Passives
13%
Detractors
Female
-60
Envoy Air's NPS was rated -60 by Female customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Envoy Air NPS by Ethnicity
Envoy Air's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -15 | Caucasian | -15 |
African American/Black 0 | African American/Black | 0 |
Envoy Air NPS by Age
Envoy Air's NPS was rated -25 points by customers ages 31-35 on Comparably.
Envoy Air NPS by Usage
Envoy Air's NPS was rated the highest by customers who have used Envoy Air's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
2 to 5 Years 50 | 2 to 5 Years | 50 |
Envoy Air Customer Reviews
Out of the 2 Envoy Air customer reviews 2 were positive and 0 were constructive. Envoy Air customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Envoy Air Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Envoy Air users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Envoy Air Customer Loyalty Score by Gender
Female customers rated Envoy Air's Customer Loyalty score 4% higher than Male customers.
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Male
78%
Yes
Female
82%
Yes
Envoy Air Customer Loyalty Score by Ethnicity
Envoy Air's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
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74
out of 100
Caucasian
70
out of 100
African American/Black
Envoy Air Customer Loyalty Score by Age
Envoy Air's Customer Loyalty score was rated 78% by customers ages 31-35 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 78% | 31-35 | 78% |
Envoy Air Customer Loyalty Score by Usage
Envoy Air's Customer Loyalty score was rated the highest by customers who have used Envoy Air's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Envoy Air Product Quality
3.2/5
Envoy Air has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Envoy Air Product Information
Envoy Air’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- https://www.envoyair.com/
- Company Size
- 10,000+ Employees
Industry
Aerospace and Aviation
Quick Insights into Envoy Air Product Quality
Envoy Air's Product Quality score was rated highest by customers who have used Envoy Air's products/services for 2 to 5 Years, and rated lowest by customers who have used Envoy Air's products/services for Less than 1 Year.
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Ranked Envoy Air Product Quality the Highest
Ranked Envoy Air Product Quality the Lowest
Envoy Air Product Quality Score by Gender
Male customers rated Envoy Air's Product Quality score 1.7 stars higher than Female customers.
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Male
3.9/5
Female
2.2/5
Envoy Air Product Quality Score by Ethnicity
Envoy Air's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Envoy Air.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
African American/Black 3.1 | African American/Black | 3.1 |
Envoy Air Product Quality Score by Age
Envoy Air's Product Quality score was rated 4.1 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.1 | 31-35 | 4.1 |
Envoy Air Product Quality Score by Usage
Envoy Air's Product Quality score was rated the highest by customers who have used Envoy Air's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Envoy Air Pricing
Envoy Air ROI & Value For Money
2.8/5
Envoy Air has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into Envoy Air ROI
Envoy Air's ROI score was rated highest by customers who have used Envoy Air's products/services for 2 to 5 Years, and rated lowest by Female customers.
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Ranked Envoy Air ROI the Highest
Ranked Envoy Air ROI the Lowest
Envoy Air ROI Score by Gender
Male customers rated Envoy Air's ROI score 1.9 stars higher than Female customers.
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Male
3.4/5
Female
1.5/5
Envoy Air ROI Score by Ethnicity
Envoy Air's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Envoy Air.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
African American/Black 2.1 | African American/Black | 2.1 |
Envoy Air ROI Score by Age
Envoy Air's ROI score was rated 2.2 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.2 | 31-35 | 2.2 |
Envoy Air ROI Score by Usage
Envoy Air's ROI score was rated the highest by customers who have used Envoy Air's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Envoy Air Customer Satisfaction (CSAT)
Envoy Air Customer Satisfaction (CSAT) Score
62 / 100
Envoy Air has an overall Customer Satisfaction score of 62 rated by its users and customers.
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Very Satisfied
41%
Satisfied
21%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
6%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Envoy Air Customer Satisfaction
Envoy Air's Customer Satisfaction score was rated highest by customers who have used Envoy Air's products/services for 2 to 5 Years, and rated lowest by Female customers.
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Ranked Envoy Air Customer Satisfaction the Highest
Ranked Envoy Air Customer Satisfaction the Lowest
Envoy Air Customer Satisfaction Score by Gender
Male customers rated Envoy Air's Customer Satisfaction score 63 points higher than Female customers.
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83 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
20 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 20% | |
Very Dissatisfied | 40% |
Envoy Air Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Envoy Air's Customer Satisfaction (CSAT) score was rated 49% according to Caucasian users and customers.
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49 / 100
Very Satisfied
33%
Satisfied
16%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
17%
CSAT according to African American/Black
Envoy Air's Customer Satisfaction (CSAT) score was rated 66% according to African American/Black users and customers.
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66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
Envoy Air Customer Satisfaction Score by Age
Envoy Air's Customer Satisfaction score was rated 75 points by customers ages 31-35 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 75% |
Envoy Air Customer Satisfaction Score by Usage
Envoy Air's Customer Satisfaction score was rated the highest by customers who have used Envoy Air's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Envoy Air Customer Service
3.2/5
Envoy Air has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Envoy Air's Customer Service
Address
4301 Regent Blvd, Irving, TX 75063
Website
https://www.envoyair.com/
Phone Number
972-374-5200
Envoy Air's Social Links
Quick Insights into Envoy Air Customer Service
Envoy Air's Customer Service score was rated highest by customers who have used Envoy Air's products/services for 2 to 5 Years, and rated lowest by Female customers.
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Ranked Envoy Air Customer Service the Highest
Ranked Envoy Air Customer Service the Lowest
Envoy Air Customer Service Score by Gender
Male customers rated Envoy Air's Customer Service score 2.2 stars higher than Female customers.
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Male
3.9/5
Female
1.7/5
Envoy Air Customer Service Score by Ethnicity
Envoy Air's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Envoy Air.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
African American/Black 3 | African American/Black | 3 |
Envoy Air Customer Service Score by Age
Envoy Air's Customer Service score was rated 3.5 stars by customers ages 31-35 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
Envoy Air Customer Service Score by Usage
Envoy Air's Customer Service score was rated the highest by customers who have used Envoy Air's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Envoy Air as an Employer
2.5/5
Envoy Air has a 2.5/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Envoy Air scored a 16 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Envoy Air would recommend the brand to a friend. ENPS measures how likely Envoy Air employees would recommend working at Envoy Air to a friend.
Net Promoter Score
16
NPS Score
| 49% | Promoters |
|---|---|
| 18% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 30% | Promoters |
|---|---|
| 20% | Passive |
| 50% | Detractors |
