100
NPS
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Norwegian Air Shuttle
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About Norwegian Air Shuttle's Brand
Provider of low cost airline services. Among its major competitors, Norwegian Air Shuttle is ranked in 1st place for NPS while Singapore Airlines is 2nd, and Republic Airways Holdings is 3rd.Their current valuation is $253.90M
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Norwegian Air Shuttle Ranking
- #1 / 4 of its competitors
Norwegian Air Shuttle NPS
Norwegian Air Shuttle's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Norwegian Air Shuttle's customers would recommend using the product based on a scale of -100 to 100.
Norwegian Air Shuttle Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Norwegian Air Shuttle NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2025 100 | Mar 2025 | 100 |
How Other Brands Compare
Norwegian Air Shuttle is ranked first for NPS among its competitors. Singapore Airlines and AirAsia come in second and third, with Ryanair coming in at #4. Among those competitors, it is the third most valued company behind Ryanair.
Norwegian Air Shuttle |  AirAsia |  Ryanair |  Singapore Airlines | |
| Global Ranking | #- | #880 | #- | #- |
| NPS | 100 | 20 | -3 | 46 |
| Valuation Updated every 24 hours for public companies | $253.90M | - | $24.47B | $12.34B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Norwegian Air Shuttle NPS vs. Competitors
Compared to its competitors, Norwegian Air Shuttle's NPS is rated right above Singapore Airlines.
| COMPANY | NPS Score | |
|---|---|---|
| Norwegian Air Shuttle | 100 |
| Singapore Airlines | 46 |
 | Republic Airways Holdings | 23 |
| AirAsia | 20 |
 | easyJet | 8 |
 | InterGlobe Aviation | N/A |
| Ryanair | -3 |
 | Vueling Airlines | -33 |
 | SAS Group | -34 |
Norwegian Air Shuttle Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Norwegian Air Shuttle users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Norwegian Air Shuttle Customer Loyalty vs. Competitors
Compared to its competitors, Norwegian Air Shuttle's Customer Loyalty score is rated right above AirAsia.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Norwegian Air Shuttle | 100% |
| AirAsia | 79% |
| Singapore Airlines | 76% |
| Republic Airways Holdings | 68% |
| Ryanair | 68% |
| Vueling Airlines | 68% |
| SAS Group | 68% |
| easyJet | 66% |
| InterGlobe Aviation | N/A |
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Norwegian Air Shuttle Product Quality
5/5
Norwegian Air Shuttle has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Norwegian Air Shuttle Product Information
Norwegian Air Shuttle’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.norwegian.com
- Company Size
- 5,001-10,000 Employees
Norwegian Air Shuttle Product Quality vs. Competitors
Compared to its competitors, Norwegian Air Shuttle's Product Quality score is rated right above Singapore Airlines.
| COMPANY | Product Quality Score | |
|---|---|---|
| Norwegian Air Shuttle | 5/5 |
| Singapore Airlines | 4.2/5 |
| Republic Airways Holdings | 3.9/5 |
| AirAsia | 3.8/5 |
| Vueling Airlines | 3.8/5 |
| easyJet | 3.4/5 |
| Ryanair | 3.3/5 |
| SAS Group | 3/5 |
| InterGlobe Aviation | N/A |
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Norwegian Air Shuttle Pricing
Norwegian Air Shuttle ROI & Value For Money
5/5
Norwegian Air Shuttle has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Norwegian Air Shuttle Pricing vs. Competitors
Compared to its competitors, Norwegian Air Shuttle's ROI score is rated right above Singapore Airlines.
| COMPANY | Pricing Score | |
|---|---|---|
| Norwegian Air Shuttle | 5/5 |
| Singapore Airlines | 3.9/5 |
| AirAsia | 3.7/5 |
| Ryanair | 3.6/5 |
| Vueling Airlines | 3.3/5 |
| Republic Airways Holdings | 3.1/5 |
| easyJet | 3.1/5 |
| SAS Group | 2.9/5 |
| InterGlobe Aviation | N/A |
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Norwegian Air Shuttle Customer Satisfaction (CSAT)
Norwegian Air Shuttle Customer Satisfaction (CSAT) Score
100 / 100
Norwegian Air Shuttle has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Norwegian Air Shuttle Customer Satisfaction vs. Competitors
Compared to its competitors, Norwegian Air Shuttle's Customer Satisfaction score is rated right above Republic Airways Holdings.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Norwegian Air Shuttle | 100% |
| Republic Airways Holdings | 100% |
| Vueling Airlines | 100% |
| Singapore Airlines | 84% |
| AirAsia | 75% |
| Ryanair | 69% |
| easyJet | 68% |
| SAS Group | 34% |
| InterGlobe Aviation | 0% |
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Norwegian Air Shuttle Customer Service
5/5
Norwegian Air Shuttle has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Norwegian Air Shuttle's Customer Service
Address
, Lysaker, 1366
Website
www.norwegian.com
Phone Number
7
Norwegian Air Shuttle Customer Service vs. Competitors
Compared to its competitors, Norwegian Air Shuttle's Customer Service score is rated right above Singapore Airlines.
| COMPANY | Customer Service Score | |
|---|---|---|
| Norwegian Air Shuttle | 5/5 |
| Singapore Airlines | 4.2/5 |
| AirAsia | 3.7/5 |
| Vueling Airlines | 3.3/5 |
| Ryanair | 3.2/5 |
| Republic Airways Holdings | 3.1/5 |
| easyJet | 3.1/5 |
| SAS Group | 2.8/5 |
| InterGlobe Aviation | N/A |
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