-33
NPS
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Vueling Airlines
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About Vueling Airlines' Brand
Operator of airline services. The company operates scheduled passenger air transportation services.
Brand at a Glance
68%
Customer Loyalty
3.8/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Vueling Airlines NPS
Vueling Airlines's Net Promoter Score (NPS) is a -33 with 17% Promoters, 33% Passives, and 50% Detractors. Net Promoter Score tracks whether Vueling Airlines's customers would recommend using the product based on a scale of -100 to 100.
Vueling Airlines Overall NPS
| 17% | Promoters |
|---|---|
| 33% | Passives |
| 50% | Detractors |
Vueling Airlines NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Apr 2021 0 | Apr 2021 | 0 |
Jun 2021 -33 | Jun 2021 | -33 |
Apr 2022 -50 | Apr 2022 | -50 |
May 2022 -40 | May 2022 | -40 |
Oct 2022 -34 | Oct 2022 | -34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vueling Airlines Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Vueling Airlines users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Vueling Airlines Product Quality
3.8/5
Vueling Airlines has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Vueling Airlines' overall Product Quality score rated by its users and customers.
Vueling Airlines Product Information
Vueling Airlines’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- www.vueling.com
- Company Size
- 1,001-5,000 Employees
Vueling Airlines Pricing
Vueling Airlines ROI & Value For Money
3.3/5
Vueling Airlines has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Vueling Airlines Customer Satisfaction (CSAT)
Vueling Airlines Customer Satisfaction (CSAT) Score
100 / 100
Vueling Airlines has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Vueling Airlines Customer Service
3.3/5
Vueling Airlines has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Vueling Airlines' overall Customer Service score rated by its users and customers.
About Vueling Airlines's Customer Service
Address
Parque de Negocios Mas Blau, Barcelona, 8820
Website
www.vueling.com
Consumer vs. Employees
Vueling Airlines scored a -33 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Vueling Airlines would recommend the brand to a friend. ENPS measures how likely Vueling Airlines employees would recommend working at Vueling Airlines to a friend.
Net Promoter Score
-33
NPS Score
| 17% | Promoters |
|---|---|
| 33% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
