Frontier Airlines NPS & Customer Reviews

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Frontier Airlines

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Frontier Airlines

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About Frontier Airlines' Brand

Frontier Airlines, Inc. owns and operates airlines. The company offers group and charter, and cargo transportation services. It offers its Among its major competitors, Frontier Airlines is ranked in 3rd place for NPS while Southwest Airlines is 1st, and Spirit Airlines is 2nd.Their current valuation is $27.30M

Brand at a Glance

48%

Customer Loyalty

1.5/5

Product Quality

1.7/5

Pricing

1.5/5

Customer Service

Frontier Airlines Ranking

^#3 / 4 of its competitors

Frontier Airlines NPS

Frontier Airlines's Net Promoter Score (NPS) is a -63 with 15% Promoters, 7% Passives, and 78% Detractors. Net Promoter Score tracks whether Frontier Airlines's customers would recommend using the product based on a scale of -100 to 100.

Frontier Airlines Overall NPS

-63

NPS

15%	Promoters
7%	Passives
78%	Detractors

Frontier Airlines NPS Trend

-100

-50

100

Summary	Date	Score
Nov 2024 -63	Nov 2024	-63
Dec 2024 -63	Dec 2024	-63
Jan 2025 -63	Jan 2025	-63
Feb 2025 -63	Feb 2025	-63
May 2025 -63	May 2025	-63
Jun 2025 -63	Jun 2025	-63
Jul 2025 -65	Jul 2025	-65
Aug 2025 -63	Aug 2025	-63
Sep 2025 -63	Sep 2025	-63
Oct 2025 -63	Oct 2025	-63
Nov 2025 -63	Nov 2025	-63
Dec 2025 -63	Dec 2025	-63

How Other Brands Compare

Frontier Airlines is ranked third for NPS among its competitors. Southwest Airlines and Spirit Airlines come in first and second, with Silver Airways coming in at #4. Among those competitors, it is the lowest valued company behind Southwest Airlines.

	Frontier Airlines	Southwest Airlines	Silver Airways	Spirit Airlines
Global Ranking	#-	#24	#-	#-
NPS	-63	47	-70	-54
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	$27.30M	$31.19B	$15.30B	$3.75B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Frontier Airlines NPS by Gender

Female customers rated Frontier Airlines's NPS 6 points higher than Male customers.

Male

-79

Frontier Airlines's NPS was rated -79 by Male customers on Comparably.

Promoters

Passives

86%

Detractors

Female

-73

Frontier Airlines's NPS was rated -73 by Female customers on Comparably.

11%

Promoters

Passives

84%

Detractors

Frontier Airlines NPS by Ethnicity

Frontier Airlines's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -73	Caucasian	-73
Hispanic or Latino -75	Hispanic or Latino	-75
African American/Black -82	African American/Black	-82
Asian or Pacific Islander -58	Asian or Pacific Islander	-58
Other -94	Other	-94

Frontier Airlines NPS by Age

Frontier Airlines's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

100

Summary

Age

Promoters

Passives

Detractors

18-25

12%

82%

26-30

16%

76%

31-35

13%

83%

36-40

12%

88%

41-45

89%

46-50

13%

83%

51-55

11%

81%

56-60

14%

84%

61-65

88%

66+

92%

Frontier Airlines NPS by Usage

Frontier Airlines's NPS was rated the highest by customers who have used Frontier Airlines's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -87	Less than 1 Year	-87
1 to 2 Years -68	1 to 2 Years	-68
2 to 5 Years -82	2 to 5 Years	-82
5 to 10 Years -66	5 to 10 Years	-66
Over 10 Years -80	Over 10 Years	-80

Frontier Airlines NPS vs. Competitors

Compared to its competitors, Frontier Airlines's NPS is rated right above Silver Airways, and is preceded by Spirit Airlines.

COMPANY		NPS Score
	Southwest Airlines	47
	Cape Air	N/A
	Spirit Airlines	-54
	Frontier Airlines	-63
	Silver Airways	-70

Frontier Airlines Customer Reviews

Out of the 71 Frontier Airlines customer reviews 11 were positive and 60 were constructive. Frontier Airlines customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Frontier Airlines Customer Loyalty

48%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

48% of Frontier Airlines users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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48%

52%

Frontier Airlines Customer Loyalty Score by Gender

Female customers rated Frontier Airlines's Customer Loyalty score 7% higher than Male customers.

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Male

42%

Yes

Female

49%

Yes

Frontier Airlines Customer Loyalty Score by Ethnicity

Frontier Airlines's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Frontier Airlines Customer Loyalty Score by Age

Frontier Airlines's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 26-30.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 47%	18-25	47%
26-30 35%	26-30	35%
31-35 41%	31-35	41%
36-40 52%	36-40	52%
41-45 44%	41-45	44%
46-50 52%	46-50	52%
51-55 44%	51-55	44%
56-60 60%	56-60	60%
61-65 44%	61-65	44%
66+ 38%	66+	38%

Frontier Airlines Customer Loyalty Score by Usage

Frontier Airlines's Customer Loyalty score was rated the highest by customers who have used Frontier Airlines's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	26%
1 to 2 Years	42%
2 to 5 Years	46%
5 to 10 Years	75%
Over 10 Years	57%

Frontier Airlines Customer Loyalty Score by Industry

Frontier Airlines's Customer Loyalty score was rated the highest by Non-Profit industry customers, and the lowest by Utilities industry customers.

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Tech	42%
Accounting	36%
Aerospace and Aviation	55%
Architecture and Planning	63%
Arts and Entertainment	40%
Automotive and Transportation	64%
Banking and Financial Services	52%
Biotech and Pharmaceuticals	40%
Business and Consumer Services	53%
Construction	36%
Consulting	70%
Consumer Services	40%
Education	51%
Government and Public Policy	33%
Healthcare, Hospitals and Medicine	47%
Hospitality	28%
Insurance	70%
Legal	61%
Travel and Hospitality	40%
Logistics and Supply Chain	33%
Manufacturing and Machinery	40%
Marketing, Advertising and Research	10%
Military and Defense	40%
Non-Profit	78%
Energy and Manufacturing	33%
Professional Services	55%
Public Safety	46%
Real Estate	55%
Retail	43%
Staffing and Recruiting	70%
Transportation	25%
Utilities	10%

Frontier Airlines Customer Loyalty vs. Competitors

Compared to its competitors, Frontier Airlines's Customer Loyalty score is rated right above Silver Airways, and is preceded by Spirit Airlines.

COMPANY		Customer Loyalty Score
	Southwest Airlines	85%
	Spirit Airlines	49%
	Frontier Airlines	48%
	Silver Airways	46%
	Cape Air	N/A

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Frontier Airlines Product Quality

1.5/5

Frontier Airlines has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.

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Frontier Airlines Product Information

Frontier Airlines’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated Frontier Airlines's product the highest. Reviewers from the Tech industry rated Frontier Airlines the lowest at 1.5.

Website: http://www.flyfrontier.com

Company Size: 1,001-5,000 Employees

Industry

Travel

Quick Insights into Frontier Airlines Product Quality

Frontier Airlines's Product Quality score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers from the Utilities industry.

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Ranked Frontier Airlines Product Quality the Highest

Architecture and Planning	2
26-30	1.8
Asian or Pacific Islander	1.7

Ranked Frontier Airlines Product Quality the Lowest

Other	1.5
Over 10 Years	1.5
Utilities	1.5

Frontier Airlines Product Quality Score by Gender

Frontier Airlines's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Frontier Airlines Product Quality Score by Ethnicity

Frontier Airlines's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 1.7	Asian or Pacific Islander	1.7
Other 1.5	Other	1.5

Frontier Airlines Product Quality Score by Age

Frontier Airlines's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 1.7	18-25	1.7
26-30 1.8	26-30	1.8
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Frontier Airlines Product Quality Score by Usage

Frontier Airlines's Product Quality score was rated the highest by customers who have used Frontier Airlines's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.6
Over 10 Years	1.5

Frontier Airlines Product Quality Score by Industry

Frontier Airlines's Product Quality score was rated the highest by Architecture and Planning industry customers, and the lowest by Utilities industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.9
Architecture and Planning	2
Arts and Entertainment	1.5
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	1.5
Construction	1.5
Consulting	1.5
Consumer Services	1.5
Education	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.6
Insurance	1.5
Legal	1.5
Travel and Hospitality	1.5
Logistics and Supply Chain	1.5
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	1.5
Military and Defense	1.5
Non-Profit	1.9
Energy and Manufacturing	1.5
Professional Services	1.5
Public Safety	1.5
Real Estate	1.9
Retail	1.5
Staffing and Recruiting	1.5
Transportation	1.5
Utilities	1.5

Frontier Airlines Product Quality vs. Competitors

Compared to its competitors, Frontier Airlines's Product Quality score is rated right above Silver Airways, and is preceded by Spirit Airlines.

COMPANY		Product Quality Score
	Southwest Airlines	4.1/5
	Spirit Airlines	1.7/5
	Frontier Airlines	1.5/5
	Silver Airways	1.5/5
	Cape Air	N/A

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Frontier Airlines Pricing

Frontier Airlines ROI & Value For Money

1.7/5

Frontier Airlines has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.

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Frontier Airlines Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consulting industry. The users from the Accounting industry think that they had the lowest ROI from Frontier Airlines.

Quick Insights into Frontier Airlines ROI

Frontier Airlines's ROI score was rated highest by customers from the Consulting industry, and rated lowest by customers from the Utilities industry.

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Ranked Frontier Airlines ROI the Highest

Consulting	2.1
26-30	2
5 to 10 Years	1.9

Ranked Frontier Airlines ROI the Lowest

Other	1.5
Over 10 Years	1.5
Utilities	1.5

Frontier Airlines ROI Score by Gender

Frontier Airlines's ROI score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Frontier Airlines ROI Score by Ethnicity

Frontier Airlines's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.7	African American/Black	1.7
Asian or Pacific Islander 1.8	Asian or Pacific Islander	1.8
Other 1.5	Other	1.5

Frontier Airlines ROI Score by Age

Frontier Airlines's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 1.9	18-25	1.9
26-30 2	26-30	2
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.6	56-60	1.6
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Frontier Airlines ROI Score by Usage

Frontier Airlines's ROI score was rated the highest by customers who have used Frontier Airlines's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.9
Over 10 Years	1.5

Frontier Airlines ROI Score by Industry

Frontier Airlines's ROI score was rated the highest by Consulting industry customers, and the lowest by Utilities industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	2
Architecture and Planning	1.9
Arts and Entertainment	1.5
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	1.5
Construction	1.5
Consulting	2.1
Consumer Services	1.5
Education	1.7
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	2
Insurance	1.5
Legal	1.5
Travel and Hospitality	1.5
Logistics and Supply Chain	1.6
Manufacturing and Machinery	1.7
Marketing, Advertising and Research	1.6
Military and Defense	1.5
Non-Profit	1.7
Energy and Manufacturing	1.5
Professional Services	1.5
Public Safety	1.5
Real Estate	2.1
Retail	1.5
Staffing and Recruiting	1.5
Transportation	1.5
Utilities	1.5

Frontier Airlines Pricing vs. Competitors

Compared to its competitors, Frontier Airlines's ROI score is rated right above Silver Airways, and is preceded by Spirit Airlines.

COMPANY		Pricing Score
	Southwest Airlines	4/5
	Spirit Airlines	1.9/5
	Frontier Airlines	1.7/5
	Silver Airways	1.5/5
	Cape Air	N/A

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Frontier Airlines Customer Satisfaction (CSAT)

Frontier Airlines Customer Satisfaction (CSAT) Score

20 / 100

Frontier Airlines has an overall Customer Satisfaction score of 20 rated by its users and customers.

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Very Satisfied	11%
Satisfied	9%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	8%
Very Dissatisfied	67%

Very Satisfied

11%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

67%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Frontier Airlines Customer Satisfaction

Frontier Airlines's Customer Satisfaction score was rated highest by customers from the Manufacturing and Machinery industry, and rated lowest by customers from the Travel and Hospitality industry.

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Ranked Frontier Airlines Customer Satisfaction the Highest

Manufacturing and Machinery	40%
26-30	27%
5 to 10 Years	27%

Ranked Frontier Airlines Customer Satisfaction the Lowest

66+	6%
Other	4%
Travel and Hospitality	0%

Frontier Airlines Customer Satisfaction Score by Gender

Female customers rated Frontier Airlines's Customer Satisfaction score 10 points higher than Male customers.

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9 / 100

Male

	Very Satisfied	4%
	Satisfied	5%
	Neither Satisfied nor Dissatisfied	6%
	Dissatisfied	12%
	Very Dissatisfied	73%

19 / 100

Female

	Very Satisfied	10%
	Satisfied	9%
	Neither Satisfied nor Dissatisfied	2%
	Dissatisfied	5%
	Very Dissatisfied	74%

Frontier Airlines Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Frontier Airlines' Customer Satisfaction (CSAT) score was rated 15% according to Caucasian users and customers.

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15 / 100

Very Satisfied	9%
Satisfied	6%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	8%
Very Dissatisfied	72%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

72%

CSAT according to Hispanic or Latino

Frontier Airlines' Customer Satisfaction (CSAT) score was rated 16% according to Hispanic or Latino users and customers.

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16 / 100

Very Satisfied	5%
Satisfied	11%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	84%

Very Satisfied

Satisfied

11%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

84%

CSAT according to African American/Black

Frontier Airlines' Customer Satisfaction (CSAT) score was rated 18% according to African American/Black users and customers.

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18 / 100

Very Satisfied	3%
Satisfied	15%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	9%
Very Dissatisfied	73%

Very Satisfied

Satisfied

15%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

73%

CSAT according to Asian or Pacific Islander

Frontier Airlines' Customer Satisfaction (CSAT) score was rated 26% according to Asian or Pacific Islander users and customers.

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26 / 100

Very Satisfied	13%
Satisfied	13%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	13%
Very Dissatisfied	54%

Very Satisfied

13%

Satisfied

13%

Neither Satisfied nor Dissatisfied

Dissatisfied

13%

Very Dissatisfied

54%

CSAT according to Other

Frontier Airlines' Customer Satisfaction (CSAT) score was rated 4% according to Other users and customers.

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4 / 100

Very Satisfied	2%
Satisfied	2%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	11%
Very Dissatisfied	85%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

11%

Very Dissatisfied

85%

Frontier Airlines Customer Satisfaction Score by Age

Frontier Airlines's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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100

Breakdown

Age

Score

18-25

21%

26-30

27%

31-35

18%

36-40

14%

41-45

11%

46-50

17%

51-55

16%

56-60

14%

61-65

16%

66+

Frontier Airlines Customer Satisfaction Score by Usage

Frontier Airlines's Customer Satisfaction score was rated the highest by customers who have used Frontier Airlines's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	11
1 to 2 Years	17
2 to 5 Years	11
5 to 10 Years	27
Over 10 Years	10

Frontier Airlines Customer Satisfaction Score by Industry

Frontier Airlines's Customer Satisfaction score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Travel and Hospitality industry customers.

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{
	"title": "Frontier Airlines Customer Satisfaction Score by Industry",
	"text": "Frontier Airlines's Customer Satisfaction score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Travel and Hospitality industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 3,
			"stars": 0,
			"csatScore": 3,
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			"scoreLabel": 3
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		{
			"label": "Accounting",
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			"score": 18,
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			"scoreClassName": "",
			"scoreLabel": 18
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			"groupId": 498,
			"score": 36,
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			"scoreLabel": 36
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			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 0,
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			"scoreLabel": 0
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			"scoreClassName": "",
			"scoreLabel": 20
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			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 0,
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			"scoreClassName": "",
			"scoreLabel": 0
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		{
			"label": "Biotech and Pharmaceuticals",
			"groupId": 503,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Frontier Airlines's Customer Satisfaction score is  rated by Biotech and Pharmaceuticals customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 21,
			"stars": 0,
			"csatScore": 21,
			"text": "Frontier Airlines's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 21
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Frontier Airlines's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Frontier Airlines's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 22,
			"stars": 0,
			"csatScore": 22,
			"text": "Frontier Airlines's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 22
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 18,
			"stars": 0,
			"csatScore": 18,
			"text": "Frontier Airlines's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 18
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 17,
			"stars": 0,
			"csatScore": 17,
			"text": "Frontier Airlines's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 17
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 17,
			"stars": 0,
			"csatScore": 17,
			"text": "Frontier Airlines's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 17
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 14,
			"stars": 0,
			"csatScore": 14,
			"text": "Frontier Airlines's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 14
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 14,
			"stars": 0,
			"csatScore": 14,
			"text": "Frontier Airlines's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 14
		},
		{
			"label": "Travel and Hospitality",
			"groupId": 530,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Frontier Airlines's Customer Satisfaction score is  rated by Travel and Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Logistics and Supply Chain",
			"groupId": 531,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Frontier Airlines's Customer Satisfaction score is  rated by Logistics and Supply Chain customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "Frontier Airlines's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 40
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "Frontier Airlines's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Military and Defense",
			"groupId": 538,
			"score": 16,
			"stars": 0,
			"csatScore": 16,
			"text": "Frontier Airlines's Customer Satisfaction score is  rated by Military and Defense customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 16
		},
		{
			"label": "Non-Profit",
			"groupId": 540,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Frontier Airlines's Customer Satisfaction score is  rated by Non-Profit customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Energy and Manufacturing",
			"groupId": 541,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Frontier Airlines's Customer Satisfaction score is  rated by Energy and Manufacturing customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Frontier Airlines's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Public Safety",
			"groupId": 551,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Frontier Airlines's Customer Satisfaction score is  rated by Public Safety customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 13,
			"stars": 0,
			"csatScore": 13,
			"text": "Frontier Airlines's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 13
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Frontier Airlines's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Transportation",
			"groupId": 567,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Frontier Airlines's Customer Satisfaction score is  rated by Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		}
	]
}

Tech	3
Accounting	21
Aerospace and Aviation	18
Architecture and Planning	36
Arts and Entertainment	0
Automotive and Transportation	20
Banking and Financial Services	0
Biotech and Pharmaceuticals	0
Business and Consumer Services	21
Construction	0
Consulting	0
Consumer Services	22
Education	18
Government and Public Policy	17
Healthcare, Hospitals and Medicine	17
Hospitality	14
Legal	14
Travel and Hospitality	0
Logistics and Supply Chain	33
Manufacturing and Machinery	40
Marketing, Advertising and Research	20
Military and Defense	16
Non-Profit	25
Energy and Manufacturing	0
Professional Services	0
Public Safety	25
Real Estate	13
Retail	0
Transportation	0

Frontier Airlines Customer Satisfaction vs. Competitors

Compared to its competitors, Frontier Airlines's Customer Satisfaction score is rated right above Silver Airways, and is preceded by Spirit Airlines.

COMPANY		Customer Satisfaction (CSAT) Score
	Southwest Airlines	81%
	Spirit Airlines	22%
	Frontier Airlines	20%
	Silver Airways	16%
	Cape Air	0%

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Frontier Airlines Customer Service

1.5/5

Frontier Airlines has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.

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About Frontier Airlines's Customer Service

Address

Denver, CO

Website

http://www.flyfrontier.com

Phone Number

7203744375

Quick Insights into Frontier Airlines Customer Service

Frontier Airlines's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Utilities industry.

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Ranked Frontier Airlines Customer Service the Highest

18-25	1.9
Aerospace and Aviation	1.9
Asian or Pacific Islander	1.7

Ranked Frontier Airlines Customer Service the Lowest

Other	1.5
Over 10 Years	1.5
Utilities	1.5

Frontier Airlines Customer Service Score by Gender

Frontier Airlines's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Frontier Airlines Customer Service Score by Ethnicity

Frontier Airlines's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 1.7	Asian or Pacific Islander	1.7
Other 1.5	Other	1.5

Frontier Airlines Customer Service Score by Age

Frontier Airlines's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 1.9	18-25	1.9
26-30 1.7	26-30	1.7
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Frontier Airlines Customer Service Score by Usage

Frontier Airlines's Customer Service score was rated 1.5 stars by customers who have used Frontier Airlines's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Frontier Airlines Customer Service Score by Industry

Frontier Airlines's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Utilities industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.9
Architecture and Planning	1.8
Arts and Entertainment	1.5
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	1.5
Construction	1.5
Consulting	1.5
Consumer Services	1.5
Education	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Insurance	1.5
Legal	1.5
Travel and Hospitality	1.5
Logistics and Supply Chain	1.5
Manufacturing and Machinery	1.6
Marketing, Advertising and Research	1.5
Military and Defense	1.5
Non-Profit	1.5
Energy and Manufacturing	1.5
Professional Services	1.5
Public Safety	1.5
Real Estate	1.5
Retail	1.5
Staffing and Recruiting	1.5
Transportation	1.5
Utilities	1.5

Frontier Airlines Customer Service vs. Competitors

Compared to its competitors, Frontier Airlines's Customer Service score is rated right above Silver Airways, and is preceded by Spirit Airlines.

COMPANY		Customer Service Score
	Southwest Airlines	4.1/5
	Spirit Airlines	1.7/5
	Frontier Airlines	1.5/5
	Silver Airways	1.5/5
	Cape Air	N/A

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Frontier Airlines as an Employer

2.4/5

Frontier Airlines has a 2.4/5 stars for its overall company culture rated by their employees

bottom

CEO of Frontier Airlines

Barry Biffle

In the Bottom 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Frontier Airlines scored a -63 for Net Promoter Score and a -47 for Employee Net Promoter Score. NPS gauges how likely a customer of Frontier Airlines would recommend the brand to a friend. ENPS measures how likely Frontier Airlines employees would recommend working at Frontier Airlines to a friend.

Net Promoter Score

-63

NPS Score

15%	Promoters
7%	Passive
78%	Detractors

Employee Net Promoter Score

-47

eNPS Score

19%	Promoters
15%	Passive
66%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail