Spirit Airlines NPS & Customer Reviews

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Spirit Airlines

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Spirit Airlines

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About Spirit Airlines' Brand

Spirit Airlines is an American ultra-low-cost carrier headquartered in Miramar, Florida. We’re among the fastest growing airlines and we don’t plan to stop. Among its major competitors, Spirit Airlines is ranked in 5th place for NPS while Alaska Air Group is 1st, and Heathrow Airport is 2nd.Their current market cap is $3.75B

Brand at a Glance

49%

Customer Loyalty

1.7/5

Product Quality

1.9/5

Pricing

1.7/5

Customer Service

Spirit Airlines CMO

Bobby Schroeter

Spirit Airlines Ranking

^#4 / 4 of its competitors

Spirit Airlines NPS

Spirit Airlines's Net Promoter Score (NPS) is a -54 with 20% Promoters, 6% Passives, and 74% Detractors. Net Promoter Score tracks whether Spirit Airlines's customers would recommend using the product based on a scale of -100 to 100.

Spirit Airlines Overall NPS

-54

NPS

20%	Promoters
6%	Passives
74%	Detractors

Spirit Airlines NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2025 -56	Jan 2025	-56
Feb 2025 -56	Feb 2025	-56
Mar 2025 -55	Mar 2025	-55
Apr 2025 -55	Apr 2025	-55
May 2025 -55	May 2025	-55
Jun 2025 -55	Jun 2025	-55
Jul 2025 -55	Jul 2025	-55
Aug 2025 -55	Aug 2025	-55
Sep 2025 -55	Sep 2025	-55
Oct 2025 -55	Oct 2025	-55
Dec 2025 -55	Dec 2025	-55
Jan 2026 -55	Jan 2026	-55

How Other Brands Compare

Spirit Airlines is ranked #4 for NPS among its competitors. Alaska Air Group and United Airlines come in first and second, with AirHelp coming in at third. Among those competitors, it is the third most valued company behind United Airlines.

	Spirit Airlines	United Airlines	Alaska Air Group	AirHelp
Global Ranking	#-	#144	#222	#-
NPS	-54	5	36	0
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	$3.75B	$18.71B	$8.61B	$50.00M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Spirit Airlines NPS by Gender

Male customers rated Spirit Airlines's NPS 14 points higher than Female customers.

Male

-63

Spirit Airlines's NPS was rated -63 by Male customers on Comparably.

16%

Promoters

Passives

79%

Detractors

Female

-77

Spirit Airlines's NPS was rated -77 by Female customers on Comparably.

Promoters

Passives

86%

Detractors

Spirit Airlines NPS by Ethnicity

Spirit Airlines's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -73	Caucasian	-73
Hispanic or Latino -79	Hispanic or Latino	-79
African American/Black -59	African American/Black	-59
Asian or Pacific Islander -30	Asian or Pacific Islander	-30
Native American -72	Native American	-72
Other -77	Other	-77

Spirit Airlines NPS by Age

Spirit Airlines's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.

100

Summary

Age

Promoters

Passives

Detractors

18-25

13%

15%

72%

26-30

23%

77%

31-35

18%

77%

36-40

14%

81%

41-45

12%

79%

46-50

14%

84%

51-55

90%

56-60

15%

85%

61-65

88%

66+

14%

80%

Spirit Airlines NPS by Usage

Spirit Airlines's NPS was rated the highest by customers who have used Spirit Airlines's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -89	Less than 1 Year	-89
1 to 2 Years -70	1 to 2 Years	-70
2 to 5 Years -50	2 to 5 Years	-50
5 to 10 Years -62	5 to 10 Years	-62
Over 10 Years -58	Over 10 Years	-58

Spirit Airlines NPS vs. Competitors

Compared to its competitors, Spirit Airlines's NPS is rated right above Frontier Airlines, and is preceded by AirHelp.

COMPANY		NPS Score
	Alaska Air Group	36
	Heathrow Airport	20
	United Airlines	5
	AirHelp	0
	Spirit Airlines	-54
	Frontier Airlines	-63

Spirit Airlines Customer Reviews

Out of the 122 Spirit Airlines customer reviews 23 were positive and 99 were constructive. Spirit Airlines customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Spirit Airlines Customer Loyalty

49%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

49% of Spirit Airlines users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

49%

51%

Spirit Airlines Customer Loyalty Score by Gender

Female customers rated Spirit Airlines's Customer Loyalty score 4% higher than Male customers.

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Male

47%

Yes

Female

51%

Yes

Spirit Airlines Customer Loyalty Score by Ethnicity

Spirit Airlines's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Native American customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Spirit Airlines Customer Loyalty Score by Age

Spirit Airlines's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 43%	18-25	43%
26-30 48%	26-30	48%
31-35 58%	31-35	58%
36-40 49%	36-40	49%
41-45 43%	41-45	43%
46-50 47%	46-50	47%
51-55 57%	51-55	57%
56-60 48%	56-60	48%
61-65 53%	61-65	53%
66+ 50%	66+	50%

Spirit Airlines Customer Loyalty Score by Usage

Spirit Airlines's Customer Loyalty score was rated the highest by customers who have used Spirit Airlines's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	25%
1 to 2 Years	44%
2 to 5 Years	64%
5 to 10 Years	62%
Over 10 Years	68%

Spirit Airlines Customer Loyalty Score by Industry

Spirit Airlines's Customer Loyalty score was rated the highest by Package, Freight Delivery or Containers industry customers, and the lowest by Telecommunications industry customers.

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Tech	43%
Accounting	57%
Aerospace and Aviation	63%
Fashion and Beauty	40%
Architecture and Planning	46%
Arts and Entertainment	44%
Automotive and Transportation	70%
Banking and Financial Services	36%
Biotech and Pharmaceuticals	55%
Business and Consumer Services	40%
Commercial Real Estate	40%
Construction	48%
Consulting	36%
Consumer Services	74%
Education	59%
Government and Public Policy	10%
Healthcare, Hospitals and Medicine	33%
Hospitality	64%
Insurance	50%
Legal	52%
Travel and Hospitality	100%
Manufacturing and Machinery	51%
Marketing, Advertising and Research	60%
Media and Entertainment	40%
Military and Defense	30%
Non-Profit	74%
Package, Freight Delivery or Containers	100%
Professional Services	25%
Public Safety	10%
Real Estate	50%
Retail	66%
Security and Investigations	100%
Telecommunications	10%
Transportation	55%

Spirit Airlines Customer Loyalty vs. Competitors

Compared to its competitors, Spirit Airlines's Customer Loyalty score is rated right above Frontier Airlines, and is preceded by United Airlines.

COMPANY		Customer Loyalty Score
	AirHelp	100%
	Alaska Air Group	79%
	Heathrow Airport	76%
	United Airlines	72%
	Spirit Airlines	49%
	Frontier Airlines	48%

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Spirit Airlines Product Quality

1.7/5

Spirit Airlines has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.

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Spirit Airlines Product Information

Spirit Airlines’s product quality score is a 1.7 out of 5 as rated by its users and customers. Reviewers from the Travel and Hospitality industry rated Spirit Airlines's product the highest. Reviewers from the Accounting industry rated Spirit Airlines the lowest at 1.8.

Website: http://www.spirit.com/default.aspx

Company Size: 10,000+ Employees

Industry

Aerospace and Aviation

Quick Insights into Spirit Airlines Product Quality

Spirit Airlines's Product Quality score was rated highest by customers from the Travel and Hospitality industry, and rated lowest by customers from the Transportation industry.

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Ranked Spirit Airlines Product Quality the Highest

Travel and Hospitality	3.4
18-25	2
Asian or Pacific Islander	2

Ranked Spirit Airlines Product Quality the Lowest

Male	1.5
Other	1.5
Transportation	1.5

Spirit Airlines Product Quality Score by Gender

Spirit Airlines's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Spirit Airlines Product Quality Score by Ethnicity

Spirit Airlines's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.8	African American/Black	1.8
Asian or Pacific Islander 2	Asian or Pacific Islander	2
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

Spirit Airlines Product Quality Score by Age

Spirit Airlines's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 2	18-25	2
26-30 1.8	26-30	1.8
31-35 1.8	31-35	1.8
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Spirit Airlines Product Quality Score by Usage

Spirit Airlines's Product Quality score was rated the highest by customers who have used Spirit Airlines's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.7
5 to 10 Years	1.8
Over 10 Years	1.7

Spirit Airlines Product Quality Score by Industry

Spirit Airlines's Product Quality score was rated the highest by Travel and Hospitality industry customers, and the lowest by Transportation industry customers.

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Tech	1.5
Accounting	1.8
Aerospace and Aviation	3
Fashion and Beauty	1.5
Architecture and Planning	1.5
Arts and Entertainment	1.5
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	1.5
Commercial Real Estate	1.5
Construction	1.5
Consulting	1.6
Consumer Services	1.5
Education	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	2.2
Insurance	1.5
Legal	1.7
Travel and Hospitality	3.4
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	3
Media and Entertainment	1.5
Military and Defense	1.5
Non-Profit	1.5
Package, Freight Delivery or Containers	1.6
Professional Services	2.3
Public Safety	1.5
Real Estate	1.5
Retail	1.9
Security and Investigations	2.1
Telecommunications	1.5
Transportation	1.5

Spirit Airlines Product Quality vs. Competitors

Compared to its competitors, Spirit Airlines's Product Quality score is rated right above Frontier Airlines, and is preceded by United Airlines.

COMPANY		Product Quality Score
	AirHelp	4.5/5
	Alaska Air Group	4/5
	Heathrow Airport	3.6/5
	United Airlines	3.2/5
	Spirit Airlines	1.7/5
	Frontier Airlines	1.5/5

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Spirit Airlines Pricing

Spirit Airlines ROI & Value For Money

1.9/5

Spirit Airlines has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.

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Spirit Airlines Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Travel and Hospitality industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Spirit Airlines.

Quick Insights into Spirit Airlines ROI

Spirit Airlines's ROI score was rated highest by customers from the Travel and Hospitality industry, and rated lowest by customers from the Telecommunications industry.

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Ranked Spirit Airlines ROI the Highest

Travel and Hospitality	4
18-25	2.2
Asian or Pacific Islander	2.2

Ranked Spirit Airlines ROI the Lowest

Less than 1 Year	1.5
Other	1.5
Telecommunications	1.5

Spirit Airlines ROI Score by Gender

Male customers rated Spirit Airlines's ROI score 0.2 stars higher than Female customers.

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Male

1.8/5

Female

1.6/5

Spirit Airlines ROI Score by Ethnicity

Spirit Airlines's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.6	Caucasian	1.6
Hispanic or Latino 1.9	Hispanic or Latino	1.9
African American/Black 1.9	African American/Black	1.9
Asian or Pacific Islander 2.2	Asian or Pacific Islander	2.2
Native American 2.1	Native American	2.1
Other 1.5	Other	1.5

Spirit Airlines ROI Score by Age

Spirit Airlines's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 2.2	18-25	2.2
26-30 2	26-30	2
31-35 1.9	31-35	1.9
36-40 1.6	36-40	1.6
41-45 1.7	41-45	1.7
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.9	66+	1.9

Spirit Airlines ROI Score by Usage

Spirit Airlines's ROI score was rated the highest by customers who have used Spirit Airlines's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.7
2 to 5 Years	2.1
5 to 10 Years	2
Over 10 Years	2

Spirit Airlines ROI Score by Industry

Spirit Airlines's ROI score was rated the highest by Travel and Hospitality industry customers, and the lowest by Telecommunications industry customers.

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Tech	1.6
Accounting	2.3
Aerospace and Aviation	2.8
Fashion and Beauty	1.5
Architecture and Planning	2
Arts and Entertainment	1.5
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	1.5
Commercial Real Estate	1.5
Construction	1.5
Consulting	1.7
Consumer Services	1.5
Education	1.5
Government and Public Policy	2.1
Healthcare, Hospitals and Medicine	1.5
Hospitality	2.3
Insurance	1.7
Legal	1.7
Travel and Hospitality	4
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	3.1
Media and Entertainment	1.5
Military and Defense	1.5
Non-Profit	1.6
Package, Freight Delivery or Containers	1.8
Professional Services	2.2
Public Safety	1.5
Real Estate	1.8
Retail	2.3
Security and Investigations	3.5
Telecommunications	1.5
Transportation	1.7

Spirit Airlines Pricing vs. Competitors

Compared to its competitors, Spirit Airlines's ROI score is rated right above Frontier Airlines, and is preceded by United Airlines.

COMPANY		Pricing Score
	AirHelp	3.7/5
	Alaska Air Group	3.7/5
	Heathrow Airport	3.6/5
	United Airlines	3.1/5
	Spirit Airlines	1.9/5
	Frontier Airlines	1.7/5

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Spirit Airlines Customer Satisfaction (CSAT)

Spirit Airlines Customer Satisfaction (CSAT) Score

22 / 100

Spirit Airlines has an overall Customer Satisfaction score of 22 rated by its users and customers.

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Very Satisfied	14%
Satisfied	8%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	8%
Very Dissatisfied	64%

Very Satisfied

14%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

64%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Spirit Airlines Customer Satisfaction

Spirit Airlines's Customer Satisfaction score was rated highest by customers from the Travel and Hospitality industry, and rated lowest by customers from the Transportation industry.

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Ranked Spirit Airlines Customer Satisfaction the Highest

Travel and Hospitality	60%
18-25	30%
Asian or Pacific Islander	30%

Ranked Spirit Airlines Customer Satisfaction the Lowest

61-65	9%
Less than 1 Year	5%
Transportation	0%

Spirit Airlines Customer Satisfaction Score by Gender

Male customers rated Spirit Airlines's Customer Satisfaction score 1 points higher than Female customers.

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18 / 100

Male

	Very Satisfied	13%
	Satisfied	5%
	Neither Satisfied nor Dissatisfied	8%
	Dissatisfied	5%
	Very Dissatisfied	69%

17 / 100

Female

	Very Satisfied	10%
	Satisfied	7%
	Neither Satisfied nor Dissatisfied	2%
	Dissatisfied	5%
	Very Dissatisfied	76%

Spirit Airlines Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Spirit Airlines' Customer Satisfaction (CSAT) score was rated 18% according to Caucasian users and customers.

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18 / 100

Very Satisfied	11%
Satisfied	7%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	5%
Very Dissatisfied	73%

Very Satisfied

11%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

73%

CSAT according to Hispanic or Latino

Spirit Airlines' Customer Satisfaction (CSAT) score was rated 13% according to Hispanic or Latino users and customers.

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13 / 100

Very Satisfied	5%
Satisfied	8%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	15%
Very Dissatisfied	64%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

15%

Very Dissatisfied

64%

CSAT according to African American/Black

Spirit Airlines' Customer Satisfaction (CSAT) score was rated 26% according to African American/Black users and customers.

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26 / 100

Very Satisfied	23%
Satisfied	3%
Neither Satisfied nor Dissatisfied	5%
Dissatisfied	6%
Very Dissatisfied	63%

Very Satisfied

23%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

63%

CSAT according to Asian or Pacific Islander

Spirit Airlines' Customer Satisfaction (CSAT) score was rated 30% according to Asian or Pacific Islander users and customers.

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30 / 100

Very Satisfied	17%
Satisfied	13%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	8%
Very Dissatisfied	54%

Very Satisfied

17%

Satisfied

13%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

54%

CSAT according to Native American

Spirit Airlines' Customer Satisfaction (CSAT) score was rated 17% according to Native American users and customers.

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17 / 100

Very Satisfied	0%
Satisfied	17%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	83%

Very Satisfied

Satisfied

17%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

83%

CSAT according to Other

Spirit Airlines' Customer Satisfaction (CSAT) score was rated 11% according to Other users and customers.

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11 / 100

Very Satisfied	8%
Satisfied	3%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	1%
Very Dissatisfied	84%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

84%

Spirit Airlines Customer Satisfaction Score by Age

Spirit Airlines's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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100

Breakdown

Age

Score

18-25

30%

26-30

17%

31-35

28%

36-40

16%

41-45

16%

46-50

17%

51-55

10%

56-60

15%

61-65

66+

23%

Spirit Airlines Customer Satisfaction Score by Usage

Spirit Airlines's Customer Satisfaction score was rated the highest by customers who have used Spirit Airlines's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	5
1 to 2 Years	23
2 to 5 Years	24
5 to 10 Years	24
Over 10 Years	21

Spirit Airlines Customer Satisfaction Score by Industry

Spirit Airlines's Customer Satisfaction score was rated the highest by Travel and Hospitality industry customers, and the lowest by Transportation industry customers.

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{
	"title": "Spirit Airlines Customer Satisfaction Score by Industry",
	"text": "Spirit Airlines's Customer Satisfaction score was rated the highest by Travel and Hospitality industry customers, and the lowest by Transportation industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 18,
			"stars": 0,
			"csatScore": 18,
			"text": "Spirit Airlines's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 18
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 21,
			"stars": 0,
			"csatScore": 21,
			"text": "Spirit Airlines's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 21
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 51,
			"stars": 0,
			"csatScore": 51,
			"text": "Spirit Airlines's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 51
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "Spirit Airlines's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Spirit Airlines's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Automotive and Transportation",
			"groupId": 500,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Spirit Airlines's Customer Satisfaction score is  rated by Automotive and Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 6,
			"stars": 0,
			"csatScore": 6,
			"text": "Spirit Airlines's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 6
		},
		{
			"label": "Biotech and Pharmaceuticals",
			"groupId": 503,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Spirit Airlines's Customer Satisfaction score is  rated by Biotech and Pharmaceuticals customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 8,
			"stars": 0,
			"csatScore": 8,
			"text": "Spirit Airlines's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 8
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Spirit Airlines's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 17,
			"stars": 0,
			"csatScore": 17,
			"text": "Spirit Airlines's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 17
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 14,
			"stars": 0,
			"csatScore": 14,
			"text": "Spirit Airlines's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 14
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 6,
			"stars": 0,
			"csatScore": 6,
			"text": "Spirit Airlines's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 6
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Spirit Airlines's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 12,
			"stars": 0,
			"csatScore": 12,
			"text": "Spirit Airlines's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 12
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 30,
			"stars": 0,
			"csatScore": 30,
			"text": "Spirit Airlines's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 30
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Spirit Airlines's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 17,
			"stars": 0,
			"csatScore": 17,
			"text": "Spirit Airlines's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 17
		},
		{
			"label": "Travel and Hospitality",
			"groupId": 530,
			"score": 60,
			"stars": 0,
			"csatScore": 60,
			"text": "Spirit Airlines's Customer Satisfaction score is  rated by Travel and Hospitality customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 60
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Spirit Airlines's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 57,
			"stars": 0,
			"csatScore": 57,
			"text": "Spirit Airlines's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 57
		},
		{
			"label": "Media and Entertainment",
			"groupId": 537,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Spirit Airlines's Customer Satisfaction score is  rated by Media and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Military and Defense",
			"groupId": 538,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Spirit Airlines's Customer Satisfaction score is  rated by Military and Defense customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Non-Profit",
			"groupId": 540,
			"score": 14,
			"stars": 0,
			"csatScore": 14,
			"text": "Spirit Airlines's Customer Satisfaction score is  rated by Non-Profit customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 14
		},
		{
			"label": "Package, Freight Delivery or Containers",
			"groupId": 543,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Spirit Airlines's Customer Satisfaction score is  rated by Package, Freight Delivery or Containers customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "Spirit Airlines's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Public Safety",
			"groupId": 551,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Spirit Airlines's Customer Satisfaction score is  rated by Public Safety customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Spirit Airlines's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 14,
			"stars": 0,
			"csatScore": 14,
			"text": "Spirit Airlines's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 14
		},
		{
			"label": "Security and Investigations",
			"groupId": 560,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Spirit Airlines's Customer Satisfaction score is  rated by Security and Investigations customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Telecommunications",
			"groupId": 564,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Spirit Airlines's Customer Satisfaction score is  rated by Telecommunications customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Transportation",
			"groupId": 567,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Spirit Airlines's Customer Satisfaction score is  rated by Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		}
	]
}

Tech	18
Accounting	21
Aerospace and Aviation	51
Architecture and Planning	20
Arts and Entertainment	0
Automotive and Transportation	0
Banking and Financial Services	6
Biotech and Pharmaceuticals	0
Business and Consumer Services	8
Construction	0
Consulting	17
Consumer Services	14
Education	6
Government and Public Policy	0
Healthcare, Hospitals and Medicine	12
Hospitality	30
Insurance	25
Legal	17
Travel and Hospitality	60
Manufacturing and Machinery	0
Marketing, Advertising and Research	57
Media and Entertainment	0
Military and Defense	0
Non-Profit	14
Package, Freight Delivery or Containers	33
Professional Services	20
Public Safety	0
Real Estate	25
Retail	14
Security and Investigations	50
Telecommunications	0
Transportation	0

Spirit Airlines Customer Satisfaction vs. Competitors

Compared to its competitors, Spirit Airlines's Customer Satisfaction score is rated right above Frontier Airlines, and is preceded by AirHelp.

COMPANY		Customer Satisfaction (CSAT) Score
	Heathrow Airport	75%
	Alaska Air Group	74%
	United Airlines	59%
	AirHelp	33%
	Spirit Airlines	22%
	Frontier Airlines	20%

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Spirit Airlines Customer Service

1.7/5

Spirit Airlines has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.

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About Spirit Airlines's Customer Service

Address

2800 Executive Way, Miramar Beach, FL 33025

Website

http://www.spirit.com/default.aspx

Phone Number

954-447-7920

Spirit Airlines's Social Links

Quick Insights into Spirit Airlines Customer Service

Spirit Airlines's Customer Service score was rated highest by customers from the Travel and Hospitality industry, and rated lowest by customers from the Telecommunications industry.

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Ranked Spirit Airlines Customer Service the Highest

Travel and Hospitality	3.6
Asian or Pacific Islander	2
18-25	1.9

Ranked Spirit Airlines Customer Service the Lowest

Less than 1 Year	1.5
Other	1.5
Telecommunications	1.5

Spirit Airlines Customer Service Score by Gender

Male customers rated Spirit Airlines's Customer Service score 0.1 stars higher than Female customers.

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Male

1.6/5

Female

1.5/5

Spirit Airlines Customer Service Score by Ethnicity

Spirit Airlines's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.8	African American/Black	1.8
Asian or Pacific Islander 2	Asian or Pacific Islander	2
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

Spirit Airlines Customer Service Score by Age

Spirit Airlines's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 1.9	18-25	1.9
26-30 1.7	26-30	1.7
31-35 1.7	31-35	1.7
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Spirit Airlines Customer Service Score by Usage

Spirit Airlines's Customer Service score was rated the highest by customers who have used Spirit Airlines's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.8
5 to 10 Years	1.7
Over 10 Years	1.6

Spirit Airlines Customer Service Score by Industry

Spirit Airlines's Customer Service score was rated the highest by Travel and Hospitality industry customers, and the lowest by Telecommunications industry customers.

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Tech	1.5
Accounting	2
Aerospace and Aviation	2.8
Fashion and Beauty	1.5
Architecture and Planning	2
Arts and Entertainment	1.5
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	1.5
Commercial Real Estate	1.5
Construction	1.5
Consulting	1.7
Consumer Services	1.5
Education	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	2.1
Insurance	1.5
Legal	1.5
Travel and Hospitality	3.6
Manufacturing and Machinery	1.5
Marketing, Advertising and Research	2.8
Media and Entertainment	1.5
Military and Defense	1.5
Non-Profit	1.5
Package, Freight Delivery or Containers	1.8
Professional Services	1.9
Public Safety	1.5
Real Estate	1.5
Retail	2
Security and Investigations	2
Telecommunications	1.5
Transportation	1.6

Spirit Airlines Customer Service vs. Competitors

Compared to its competitors, Spirit Airlines's Customer Service score is rated right above Frontier Airlines, and is preceded by United Airlines.

COMPANY		Customer Service Score
	AirHelp	5/5
	Alaska Air Group	4/5
	Heathrow Airport	3.6/5
	United Airlines	3.1/5
	Spirit Airlines	1.7/5
	Frontier Airlines	1.5/5

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Spirit Airlines as an Employer

3.9/5

Spirit Airlines has a 3.9/5 stars for its overall company culture rated by their employees

top

20%

CEO of Spirit Airlines

Ted Christie

In the Top 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Spirit Airlines scored a -54 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Spirit Airlines would recommend the brand to a friend. ENPS measures how likely Spirit Airlines employees would recommend working at Spirit Airlines to a friend.

Net Promoter Score

-54

NPS Score

20%	Promoters
6%	Passive
74%	Detractors

Employee Net Promoter Score

eNPS Score

54%	Promoters
14%	Passive
32%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail