Silver Airways NPS & Customer Reviews

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Silver Airways

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Silver Airways

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About Silver Airways' Brand

Silver Airways, is a United States airline with its headquarters on the property of Fort Lauderdale-Hollywood International Airport. Among its major competitors, Silver Airways is ranked in 5th place for NPS while United Airlines is 1st, and JetBlue Airways is 2nd.Their current valuation is $15.30B

Brand at a Glance

46%

Customer Loyalty

1.5/5

Product Quality

1.5/5

Pricing

1.5/5

Customer Service

Silver Airways Ranking

^#4 / 4 of its competitors

Silver Airways NPS

Silver Airways's Net Promoter Score (NPS) is a -70 with 14% Promoters, 2% Passives, and 84% Detractors. Net Promoter Score tracks whether Silver Airways's customers would recommend using the product based on a scale of -100 to 100.

Silver Airways Overall NPS

-70

NPS

14%	Promoters
2%	Passives
84%	Detractors

Silver Airways NPS Trend

-100

-50

100

Summary	Date	Score
Nov 2023 -65	Nov 2023	-65
Dec 2023 -67	Dec 2023	-67
Jan 2024 -67	Jan 2024	-67
Feb 2024 -66	Feb 2024	-66
Apr 2024 -60	Apr 2024	-60
May 2024 -63	May 2024	-63
Jul 2024 -65	Jul 2024	-65
Aug 2024 -67	Aug 2024	-67
Oct 2024 -67	Oct 2024	-67
Mar 2025 -69	Mar 2025	-69
Jun 2025 -71	Jun 2025	-71
Sep 2025 -71	Sep 2025	-71

How Other Brands Compare

Silver Airways is ranked #4 for NPS among its competitors. United Airlines and JetBlue Airways come in first and second, with Spirit Airlines coming in at third. Among those competitors, it is the second most valued company behind United Airlines.

	Silver Airways	JetBlue Airways	United Airlines	Spirit Airlines
Global Ranking	#-	#142	#144	#-
NPS	-70	-10	5	-54
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	$15.30B	$6.45B	$18.71B	$3.75B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Silver Airways NPS by Gender

Female customers rated Silver Airways's NPS 3 points higher than Male customers.

Male

-79

Silver Airways's NPS was rated -79 by Male customers on Comparably.

Promoters

Passives

86%

Detractors

Female

-76

Silver Airways's NPS was rated -76 by Female customers on Comparably.

12%

Promoters

Passives

88%

Detractors

Silver Airways NPS by Ethnicity

Silver Airways's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -100	Caucasian	-100
African American/Black -50	African American/Black	-50
Other -100	Other	-100

Silver Airways NPS by Age

Silver Airways's NPS was rated -100 points by customers ages 56-60 and customers ages 66+ on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

56-60

100%

66+

100%

Silver Airways NPS by Usage

Silver Airways's NPS was rated the highest by customers who have used Silver Airways's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -87	Less than 1 Year	-87
1 to 2 Years -34	1 to 2 Years	-34
2 to 5 Years -60	2 to 5 Years	-60
5 to 10 Years -100	5 to 10 Years	-100

Silver Airways NPS vs. Competitors

Compared to its competitors, Silver Airways's NPS is rated right below Frontier Airlines.

COMPANY		NPS Score
	United Airlines	5
	Cape Air	N/A
	JetBlue Airways	-10
	Spirit Airlines	-54
	Frontier Airlines	-63
	Silver Airways	-70

Silver Airways Customer Reviews

Out of the 6 Silver Airways customer reviews 2 were positive and 4 were constructive. Silver Airways customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Silver Airways Customer Loyalty

46%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

46% of Silver Airways users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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46%

54%

Silver Airways Customer Loyalty Score by Gender

Female customers rated Silver Airways's Customer Loyalty score 2% higher than Male customers.

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Male

42%

Yes

Female

44%

Yes

Silver Airways Customer Loyalty Score by Ethnicity

Silver Airways's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

African American/Black

out of 100

Other

Silver Airways Customer Loyalty Score by Age

Silver Airways's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.

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20%

40%

60%

80%

100%

Summary	Age	Score
56-60 49%	56-60	49%
66+ 33%	66+	33%

Silver Airways Customer Loyalty Score by Usage

Silver Airways's Customer Loyalty score was rated the highest by customers who have used Silver Airways's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	10%
1 to 2 Years	40%
2 to 5 Years	46%
5 to 10 Years	78%

Silver Airways Customer Loyalty Score by Industry

Silver Airways's Customer Loyalty score was rated 33% by Tech industry customers.

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Tech	33%

Silver Airways Customer Loyalty vs. Competitors

Compared to its competitors, Silver Airways's Customer Loyalty score is rated right above Cape Air, and is preceded by Frontier Airlines.

COMPANY		Customer Loyalty Score
	JetBlue Airways	74%
	United Airlines	72%
	Spirit Airlines	49%
	Frontier Airlines	48%
	Silver Airways	46%
	Cape Air	N/A

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Silver Airways Product Quality

1.5/5

Silver Airways has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.

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Silver Airways Product Information

Silver Airways’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Silver Airways's product the highest.

Website: https://www.silverairways.com/

Company Size: 501-1,000 Employees

Industry

Tech

Travel

Quick Insights into Silver Airways Product Quality

Silver Airways's Product Quality score was rated highest by customers who have used Silver Airways's products/services for 1 to 2 Years, and rated lowest by Other customers.

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Ranked Silver Airways Product Quality the Highest

1 to 2 Years	2
African American/Black	1.6
Tech	1.6

Ranked Silver Airways Product Quality the Lowest

Less than 1 Year	1.5
Male	1.5
Other	1.5

Silver Airways Product Quality Score by Gender

Silver Airways's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Silver Airways Product Quality Score by Ethnicity

Silver Airways's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
African American/Black 1.6	African American/Black	1.6
Other 1.5	Other	1.5

Silver Airways Product Quality Score by Age

Silver Airways's Product Quality score was rated 1.5 stars by customers ages 56-60 and customers ages 66+ on Comparably.

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Summary	Age	Score
56-60 1.5	56-60	1.5
66+ 1.5	66+	1.5

Silver Airways Product Quality Score by Usage

Silver Airways's Product Quality score was rated the highest by customers who have used Silver Airways's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	1.5
1 to 2 Years	2
2 to 5 Years	1.5
5 to 10 Years	1.5

Silver Airways Product Quality Score by Industry

Silver Airways's Product Quality score was rated 1.6 stars by Tech industry customers.

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Tech	1.6

Silver Airways Product Quality vs. Competitors

Compared to its competitors, Silver Airways's Product Quality score is rated right above Cape Air, and is preceded by Frontier Airlines.

COMPANY		Product Quality Score
	United Airlines	3.2/5
	JetBlue Airways	2.9/5
	Spirit Airlines	1.7/5
	Frontier Airlines	1.5/5
	Silver Airways	1.5/5
	Cape Air	N/A

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Silver Airways Pricing

Silver Airways ROI & Value For Money

1.5/5

Silver Airways has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.

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Silver Airways Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Silver Airways ROI

Silver Airways's ROI score was rated highest by customers who have used Silver Airways's products/services for 1 to 2 Years, and rated lowest by Other customers.

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Ranked Silver Airways ROI the Highest

1 to 2 Years	2
Tech	1.6
56-60	1.5

Ranked Silver Airways ROI the Lowest

Less than 1 Year	1.5
Male	1.5
Other	1.5

Silver Airways ROI Score by Gender

Silver Airways's ROI score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Silver Airways ROI Score by Ethnicity

Silver Airways's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
African American/Black 1.5	African American/Black	1.5
Other 1.5	Other	1.5

Silver Airways ROI Score by Age

Silver Airways's ROI score was rated 1.5 stars by customers ages 56-60 and customers ages 66+ on Comparably.

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Summary	Age	Score
56-60 1.5	56-60	1.5
66+ 1.5	66+	1.5

Silver Airways ROI Score by Usage

Silver Airways's ROI score was rated the highest by customers who have used Silver Airways's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	1.5
1 to 2 Years	2
2 to 5 Years	1.5
5 to 10 Years	1.5

Silver Airways ROI Score by Industry

Silver Airways's ROI score was rated 1.6 stars by Tech industry customers.

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Tech	1.6

Silver Airways Pricing vs. Competitors

Compared to its competitors, Silver Airways's ROI score is rated right above Cape Air, and is preceded by Frontier Airlines.

COMPANY		Pricing Score
	United Airlines	3.1/5
	JetBlue Airways	2.8/5
	Spirit Airlines	1.9/5
	Frontier Airlines	1.7/5
	Silver Airways	1.5/5
	Cape Air	N/A

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Silver Airways Customer Satisfaction (CSAT)

Silver Airways Customer Satisfaction (CSAT) Score

16 / 100

Silver Airways has an overall Customer Satisfaction score of 16 rated by its users and customers.

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Very Satisfied	11%
Satisfied	5%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	5%
Very Dissatisfied	79%

Very Satisfied

11%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

79%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Silver Airways Customer Satisfaction

Silver Airways's Customer Satisfaction score was rated highest by customers who have used Silver Airways's products/services for 1 to 2 Years, and rated lowest by Other customers.

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Ranked Silver Airways Customer Satisfaction the Highest

1 to 2 Years	33%
African American/Black	25%
Tech	25%

Ranked Silver Airways Customer Satisfaction the Lowest

5 to 10 Years	0%
66+	0%
Other	0%

Silver Airways Customer Satisfaction Score by Gender

Male customers rated Silver Airways's Customer Satisfaction score 2 points higher than Female customers.

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14 / 100

Male

	Very Satisfied	7%
	Satisfied	7%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	86%

12 / 100

Female

	Very Satisfied	0%
	Satisfied	12%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	88%

Silver Airways Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Silver Airways' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	100%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

100%

CSAT according to African American/Black

Silver Airways' Customer Satisfaction (CSAT) score was rated 25% according to African American/Black users and customers.

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25 / 100

Very Satisfied	0%
Satisfied	25%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	75%

Very Satisfied

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

75%

CSAT according to Other

Silver Airways' Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	100%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

100%

Silver Airways Customer Satisfaction Score by Age

Silver Airways's Customer Satisfaction score was rated 0 points by customers ages 56-60 and customers ages 66+ on Comparably.

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100

Breakdown

Age

Score

56-60

66+

Silver Airways Customer Satisfaction Score by Usage

Silver Airways's Customer Satisfaction score was rated the highest by customers who have used Silver Airways's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	12
1 to 2 Years	33
2 to 5 Years	20
5 to 10 Years	0

Silver Airways Customer Satisfaction Score by Industry

Silver Airways's Customer Satisfaction score was rated 25 points by Tech industry customers.

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			"label": "Tech",
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Tech	25

Silver Airways Customer Satisfaction vs. Competitors

Compared to its competitors, Silver Airways's Customer Satisfaction score is rated right above Cape Air, and is preceded by Frontier Airlines.

COMPANY		Customer Satisfaction (CSAT) Score
	United Airlines	59%
	JetBlue Airways	45%
	Spirit Airlines	22%
	Frontier Airlines	20%
	Silver Airways	16%
	Cape Air	0%

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Silver Airways Customer Service

1.5/5

Silver Airways has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.

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About Silver Airways's Customer Service

Address

Fort Lauderdale, FL 33315

Website

https://www.silverairways.com/

Phone Number

954-985-1500

Quick Insights into Silver Airways Customer Service

Silver Airways's Customer Service score was rated highest by customers who have used Silver Airways's products/services for 1 to 2 Years, and rated lowest by Other customers.

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Ranked Silver Airways Customer Service the Highest

1 to 2 Years	2
56-60	1.5
African American/Black	1.5

Ranked Silver Airways Customer Service the Lowest

Less than 1 Year	1.5
Male	1.5
Other	1.5

Silver Airways Customer Service Score by Gender

Silver Airways's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Silver Airways Customer Service Score by Ethnicity

Silver Airways's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5
African American/Black 1.5	African American/Black	1.5
Other 1.5	Other	1.5

Silver Airways Customer Service Score by Age

Silver Airways's Customer Service score was rated 1.5 stars by customers ages 56-60 and customers ages 66+ on Comparably.

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100

Summary	Age	Customer Service Score
56-60 1.5	56-60	1.5
66+ 1.5	66+	1.5

Silver Airways Customer Service Score by Usage

Silver Airways's Customer Service score was rated the highest by customers who have used Silver Airways's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	1.5
1 to 2 Years	2
2 to 5 Years	1.5
5 to 10 Years	1.5

Silver Airways Customer Service Score by Industry

Silver Airways's Customer Service score was rated 1.5 stars by Tech industry customers.

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Tech	1.5

Silver Airways Customer Service vs. Competitors

Compared to its competitors, Silver Airways's Customer Service score is rated right above Cape Air, and is preceded by Frontier Airlines.

COMPANY		Customer Service Score
	United Airlines	3.1/5
	JetBlue Airways	2.7/5
	Spirit Airlines	1.7/5
	Frontier Airlines	1.5/5
	Silver Airways	1.5/5
	Cape Air	N/A

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Silver Airways as an Employer

2.2/5

Silver Airways has a 2.2/5 stars for its overall company culture rated by their employees

bottom

CEO of Silver Airways

Steven Rossum

In the Bottom 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Silver Airways scored a -70 for Net Promoter Score and a -35 for Employee Net Promoter Score. NPS gauges how likely a customer of Silver Airways would recommend the brand to a friend. ENPS measures how likely Silver Airways employees would recommend working at Silver Airways to a friend.

Net Promoter Score

-70

NPS Score

14%	Promoters
2%	Passive
84%	Detractors

Employee Net Promoter Score

-35

eNPS Score

30%	Promoters
5%	Passive
65%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail