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Kendra Scott, LLC. is

Ranked

#116

Retail Brands

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Kendra Scott, LLC.

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Kendra Scott, LLC.

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Kendra Scott, LLC. is ranked #116 in Retail Brands

About Kendra Scott, LLC. Brand

Since Kendra began this company in 2002, she has lived by three core values: Family, Fashion and Philanthropy. She created a brand and a culture that puts family first, constantly pushes the boundaries of fashion and design, and authentically values giving back and making a difference in the community. Those three pillars have become the foundation of our culture, and set us apart from the rest. Kendra Scott, LLC.’s brand is ranked #882 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Kendra Scott, LLC.. When compared to other organizations within the Retail industry, Kendra Scott, LLC. is ranked #116. Among its major competitors, Kendra Scott, LLC. is ranked in 1st place for NPS while Kate Spade is 2nd, and BaubleBar is 3rd.

Brand at a Glance

81%

Customer Loyalty

4.1/5

Product Quality

3.9/5

Pricing

4/5

Customer Service

Kendra Scott, LLC. CMO

Tom Nolan

Tom Nolan serves as the Chief Revenue Officer & Chief Marketing Officer for Kendra Scott. Tom started at Kendra Scott in October of 2016. Tom is based in the Austin, Texas Area.

Kendra Scott, LLC. Ranking

^#116 in Retail
^#1 / 4 of its competitors

Kendra Scott, LLC. NPS

Kendra Scott, LLC.'s Net Promoter Score (NPS) is a 42 with 65% Promoters, 12% Passives, and 23% Detractors. Net Promoter Score tracks whether Kendra Scott, LLC.'s customers would recommend using the product based on a scale of -100 to 100.

Kendra Scott, LLC. Overall NPS

NPS

65%	Promoters
12%	Passives
23%	Detractors

Kendra Scott, LLC. NPS Trend

-100

-50

100

Summary	Date	Score
Aug 2024 40	Aug 2024	40
Sep 2024 43	Sep 2024	43
Oct 2024 41	Oct 2024	41
Nov 2024 41	Nov 2024	41
Dec 2024 41	Dec 2024	41
Jan 2025 41	Jan 2025	41
Feb 2025 42	Feb 2025	42
Apr 2025 42	Apr 2025	42
Jun 2025 42	Jun 2025	42
Jul 2025 42	Jul 2025	42
Nov 2025 42	Nov 2025	42
Dec 2025 42	Dec 2025	42

How Other Brands Compare

Kendra Scott, LLC. is ranked first for NPS among its competitors. Kate Spade and BaubleBar come in second and third, with Alex and Ani coming in at #4.

	Kendra Scott, LLC.	Kate Spade	Alex and Ani	BaubleBar
Global Ranking	#882	#721	#-	#-
NPS	42	41	9	13
Valuation Updated every 24 hours for public companies	-	-	$1.25B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Kendra Scott, LLC. NPS by Gender

Female customers rated Kendra Scott, LLC.'s NPS 3 points higher than Male customers.

Male

Kendra Scott, LLC.'s NPS was rated 28 by Male customers on Comparably.

57%

Promoters

14%

Passives

29%

Detractors

Female

Kendra Scott, LLC.'s NPS was rated 31 by Female customers on Comparably.

59%

Promoters

13%

Passives

28%

Detractors

Kendra Scott, LLC. NPS by Ethnicity

Kendra Scott, LLC.'s NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 32	Caucasian	32
Hispanic or Latino 23	Hispanic or Latino	23
African American/Black 23	African American/Black	23
Asian or Pacific Islander 75	Asian or Pacific Islander	75
Other 37	Other	37

Kendra Scott, LLC. NPS by Age

Kendra Scott, LLC.'s NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.

100

Summary

Age

Promoters

Passives

Detractors

18-25

68%

20%

12%

26-30

33%

50%

17%

31-35

49%

13%

38%

36-40

75%

25%

41-45

86%

14%

46-50

60%

20%

51-55

37%

63%

56-60

60%

40%

61-65

100%

66+

80%

20%

Kendra Scott, LLC. NPS by Usage

Kendra Scott, LLC.'s NPS was rated the highest by customers who have used Kendra Scott, LLC.'s products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 40	Less than 1 Year	40
1 to 2 Years 31	1 to 2 Years	31
2 to 5 Years 43	2 to 5 Years	43
5 to 10 Years 19	5 to 10 Years	19
Over 10 Years 50	Over 10 Years	50

Kendra Scott, LLC. NPS vs. Competitors

Compared to its competitors, Kendra Scott, LLC.'s NPS is rated right above Kate Spade.

COMPANY		NPS Score
	Kendra Scott, LLC.	42
	Kate Spade	41
	BaubleBar	13
	Alex and Ani	9
	Stella & Dot	-22

Kendra Scott, LLC. NPS vs Companies in Retail

In the Retail industry, Kendra Scott, LLC.'s NPS is rated right above Bath & Body Works, and is preceded by American Eagle Outfitters.

COMPANY		NPS Score
	REI	53
	Costco	50
	Amazon	49
	Trader Joe's	46
	American Eagle Outfitters	44
	Kendra Scott, LLC.	42
	Bath & Body Works	38
	Target	36
	Chipotle	16

Kendra Scott, LLC. Customer Reviews

Out of the 26 Kendra Scott, LLC. customer reviews 21 were positive and 5 were constructive. Kendra Scott, LLC. customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Kendra Scott, LLC. Customer Loyalty

81%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

81% of Kendra Scott, LLC. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

81%

19%

Kendra Scott, LLC. Customer Loyalty Score by Gender

Male customers rated Kendra Scott, LLC.'s Customer Loyalty score 2% higher than Female customers.

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Male

87%

Yes

Female

85%

Yes

Kendra Scott, LLC. Customer Loyalty Score by Ethnicity

Kendra Scott, LLC.'s Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

100

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Kendra Scott, LLC. Customer Loyalty Score by Age

Kendra Scott, LLC.'s Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 93%	18-25	93%
26-30 100%	26-30	100%
31-35 55%	31-35	55%
36-40 78%	36-40	78%
41-45 87%	41-45	87%
46-50 46%	46-50	46%
51-55 89%	51-55	89%
56-60 100%	56-60	100%
61-65 100%	61-65	100%
66+ 100%	66+	100%

Kendra Scott, LLC. Customer Loyalty Score by Usage

Kendra Scott, LLC.'s Customer Loyalty score was rated the highest by customers who have used Kendra Scott, LLC.'s products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	73%
1 to 2 Years	79%
2 to 5 Years	80%
5 to 10 Years	97%
Over 10 Years	100%

Kendra Scott, LLC. Customer Loyalty Score by Industry

Kendra Scott, LLC.'s Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Retail industry customers.

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Accounting	100%
Aerospace and Aviation	100%
Fashion and Beauty	100%
Arts and Entertainment	100%
Banking and Financial Services	100%
Business and Consumer Services	70%
Consulting	78%
Education	100%
Healthcare, Hospitals and Medicine	100%
Marketing, Advertising and Research	78%
Retail	70%

Kendra Scott, LLC. Customer Loyalty vs. Competitors

Compared to its competitors, Kendra Scott, LLC.'s Customer Loyalty score is rated right above Kate Spade.

COMPANY		Customer Loyalty Score
	Kendra Scott, LLC.	81%
	Kate Spade	78%
	Alex and Ani	72%
	BaubleBar	66%
	Stella & Dot	52%

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Customer Loyalty for Other Retail Brands

In the Retail industry, Kendra Scott, LLC.'s Customer Loyalty score is rated right above Chipotle, and is preceded by Target.

COMPANY		Customer Loyalty Score
	Costco	89%
	Amazon	89%
	REI	87%
	American Eagle Outfitters	87%
	Bath & Body Works	87%
	Trader Joe's	86%
	Target	82%
	Kendra Scott, LLC.	81%
	Chipotle	76%

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Kendra Scott, LLC. Product Quality

4.1/5

Kendra Scott, LLC. has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

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Kendra Scott, LLC. Product Information

Kendra Scott, LLC.’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Kendra Scott, LLC.'s product the highest. Reviewers from the Business and Consumer Services industry rated Kendra Scott, LLC. the lowest at 3.5.

Website: http://www.kendrascott.com

Company Size: 1,001-5,000 Employees

Industry

Retail

Quick Insights into Kendra Scott, LLC. Product Quality

Kendra Scott, LLC.'s Product Quality score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers ages 61-65.

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Ranked Kendra Scott, LLC. Product Quality the Highest

Arts and Entertainment	4.7
26-30	4.6
Asian or Pacific Islander	4.4

Ranked Kendra Scott, LLC. Product Quality the Lowest

African American/Black	3.6
Healthcare, Hospitals and Medicine	1.9
61-65	1.6

Kendra Scott, LLC. Product Quality Score by Gender

Kendra Scott, LLC.'s Product Quality score was rated 3.9 by both Female and Male customers on Comparably.

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Male

3.9/5

Female

3.9/5

Kendra Scott, LLC. Product Quality Score by Ethnicity

Kendra Scott, LLC.'s Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

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Summary	Ethnicity	Score
Caucasian 3.9	Caucasian	3.9
Hispanic or Latino 4.2	Hispanic or Latino	4.2
African American/Black 3.6	African American/Black	3.6
Asian or Pacific Islander 4.4	Asian or Pacific Islander	4.4
Other 3.7	Other	3.7

Kendra Scott, LLC. Product Quality Score by Age

Kendra Scott, LLC.'s Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 4.4	18-25	4.4
26-30 4.6	26-30	4.6
31-35 3.5	31-35	3.5
36-40 3.6	36-40	3.6
41-45 4.3	41-45	4.3
46-50 4.4	46-50	4.4
51-55 2.4	51-55	2.4
56-60 3.2	56-60	3.2
61-65 1.6	61-65	1.6
66+ 4.3	66+	4.3

Kendra Scott, LLC. Product Quality Score by Usage

Kendra Scott, LLC.'s Product Quality score was rated the highest by customers who have used Kendra Scott, LLC.'s products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	3.9
1 to 2 Years	4
2 to 5 Years	4
5 to 10 Years	3.8
Over 10 Years	3.9

Kendra Scott, LLC. Product Quality Score by Industry

Kendra Scott, LLC.'s Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Accounting	3
Aerospace and Aviation	4.1
Fashion and Beauty	4.6
Arts and Entertainment	4.7
Banking and Financial Services	2.7
Business and Consumer Services	3.5
Consulting	4.5
Education	4.4
Healthcare, Hospitals and Medicine	1.9
Marketing, Advertising and Research	3.6
Retail	3.8

Kendra Scott, LLC. Product Quality vs. Competitors

Compared to its competitors, Kendra Scott, LLC.'s Product Quality score is rated right above Alex and Ani, and is preceded by Kate Spade.

COMPANY		Product Quality Score
	Kate Spade	4.2/5
	Kendra Scott, LLC.	4.1/5
	Alex and Ani	3.7/5
	BaubleBar	3.5/5
	Stella & Dot	3.3/5

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Product Quality for Other Retail Brands

In the Retail industry, Kendra Scott, LLC.'s Product Quality score is rated right above Target, and is preceded by Bath & Body Works.

COMPANY		Product Quality Score
	REI	4.3/5
	Costco	4.3/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4.2/5
	Bath & Body Works	4.1/5
	Kendra Scott, LLC.	4.1/5
	Target	4.1/5
	Chipotle	3.8/5

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Kendra Scott, LLC. Pricing

Kendra Scott, LLC. ROI & Value For Money

3.9/5

Kendra Scott, LLC. has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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Kendra Scott, LLC. Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Kendra Scott, LLC..

Quick Insights into Kendra Scott, LLC. ROI

Kendra Scott, LLC.'s ROI score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers from the Aerospace and Aviation industry.

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Ranked Kendra Scott, LLC. ROI the Highest

Arts and Entertainment	4.9
46-50	4.5
Asian or Pacific Islander	4.2

Ranked Kendra Scott, LLC. ROI the Lowest

Other	3.3
51-55	2.6
Aerospace and Aviation	2.5

Kendra Scott, LLC. ROI Score by Gender

Kendra Scott, LLC.'s ROI score was rated 3.7 by both Female and Male customers on Comparably.

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Male

3.7/5

Female

3.7/5

Kendra Scott, LLC. ROI Score by Ethnicity

Kendra Scott, LLC.'s ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3.8	Caucasian	3.8
Hispanic or Latino 4	Hispanic or Latino	4
African American/Black 3.6	African American/Black	3.6
Asian or Pacific Islander 4.2	Asian or Pacific Islander	4.2
Other 3.3	Other	3.3

Kendra Scott, LLC. ROI Score by Age

Kendra Scott, LLC.'s ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.

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Summary	Age	Score
18-25 4.1	18-25	4.1
26-30 3.6	26-30	3.6
31-35 3.5	31-35	3.5
36-40 3.7	36-40	3.7
41-45 4.2	41-45	4.2
46-50 4.5	46-50	4.5
51-55 2.6	51-55	2.6
56-60 3.2	56-60	3.2
61-65 2.8	61-65	2.8
66+ 4.1	66+	4.1

Kendra Scott, LLC. ROI Score by Usage

Kendra Scott, LLC.'s ROI score was rated the highest by customers who have used Kendra Scott, LLC.'s products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	3.9
1 to 2 Years	3.9
2 to 5 Years	3.9
5 to 10 Years	3.5
Over 10 Years	4

Kendra Scott, LLC. ROI Score by Industry

Kendra Scott, LLC.'s ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Aerospace and Aviation industry customers.

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Accounting	3.1
Aerospace and Aviation	2.5
Fashion and Beauty	3.9
Arts and Entertainment	4.9
Banking and Financial Services	2.6
Business and Consumer Services	3.1
Consulting	4.2
Education	4.2
Healthcare, Hospitals and Medicine	3.4
Marketing, Advertising and Research	4.1
Retail	3.5

Kendra Scott, LLC. Pricing vs. Competitors

Compared to its competitors, Kendra Scott, LLC.'s ROI score is rated right above Alex and Ani, and is preceded by Kate Spade.

COMPANY		Pricing Score
	Kate Spade	4.1/5
	Kendra Scott, LLC.	3.9/5
	Alex and Ani	3.2/5
	BaubleBar	3.1/5
	Stella & Dot	3.1/5

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ROI for Other Retail Brands

In the Retail industry, Kendra Scott, LLC.'s ROI score is rated right above Target, and is preceded by Trader Joe's.

COMPANY		Pricing Score
	Costco	4.1/5
	Amazon	4.1/5
	REI	4.1/5
	Trader Joe's	4/5
	Kendra Scott, LLC.	3.9/5
	Target	3.9/5
	American Eagle Outfitters	3.8/5
	Bath & Body Works	3.8/5
	Chipotle	3.5/5

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Kendra Scott, LLC. Customer Satisfaction (CSAT)

Kendra Scott, LLC. Customer Satisfaction (CSAT) Score

72 / 100

Kendra Scott, LLC. has an overall Customer Satisfaction score of 72 rated by its users and customers.

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Very Satisfied	53%
Satisfied	19%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	6%
Very Dissatisfied	13%

Very Satisfied

53%

Satisfied

19%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

13%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Kendra Scott, LLC. Customer Satisfaction

Kendra Scott, LLC.'s Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers ages 61-65.

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Ranked Kendra Scott, LLC. Customer Satisfaction the Highest

26-30	100%
Arts and Entertainment	100%
Male	80%

Ranked Kendra Scott, LLC. Customer Satisfaction the Lowest

Other	57%
Healthcare, Hospitals and Medicine	25%
61-65	0%

Kendra Scott, LLC. Customer Satisfaction Score by Gender

Male customers rated Kendra Scott, LLC.'s Customer Satisfaction score 13 points higher than Female customers.

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80 / 100

Male

	Very Satisfied	40%
	Satisfied	40%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	20%
	Very Dissatisfied	0%

67 / 100

Female

	Very Satisfied	56%
	Satisfied	11%
	Neither Satisfied nor Dissatisfied	11%
	Dissatisfied	5%
	Very Dissatisfied	17%

Kendra Scott, LLC. Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Kendra Scott, LLC. Customer Satisfaction (CSAT) score was rated 71% according to Caucasian users and customers.

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71 / 100

Very Satisfied	50%
Satisfied	21%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	8%
Very Dissatisfied	13%

Very Satisfied

50%

Satisfied

21%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

13%

CSAT according to Hispanic or Latino

Kendra Scott, LLC. Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.

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67 / 100

Very Satisfied	67%
Satisfied	0%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	11%
Very Dissatisfied	11%

Very Satisfied

67%

Satisfied

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

11%

Very Dissatisfied

11%

CSAT according to African American/Black

Kendra Scott, LLC. Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.

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67 / 100

Very Satisfied	56%
Satisfied	11%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	33%

Very Satisfied

56%

Satisfied

11%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

33%

CSAT according to Asian or Pacific Islander

Kendra Scott, LLC. Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.

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75 / 100

Very Satisfied	75%
Satisfied	0%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

75%

Satisfied

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

Very Dissatisfied

CSAT according to Other

Kendra Scott, LLC. Customer Satisfaction (CSAT) score was rated 57% according to Other users and customers.

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57 / 100

Very Satisfied	57%
Satisfied	0%
Neither Satisfied nor Dissatisfied	29%
Dissatisfied	0%
Very Dissatisfied	14%

Very Satisfied

57%

Satisfied

Neither Satisfied nor Dissatisfied

29%

Dissatisfied

Very Dissatisfied

14%

Kendra Scott, LLC. Customer Satisfaction Score by Age

Kendra Scott, LLC.'s Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.

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100

Breakdown

Age

Score

18-25

82%

26-30

100%

31-35

43%

41-45

85%

46-50

80%

51-55

29%

56-60

60%

61-65

66+

80%

Kendra Scott, LLC. Customer Satisfaction Score by Usage

Kendra Scott, LLC.'s Customer Satisfaction score was rated the highest by customers who have used Kendra Scott, LLC.'s products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	78
1 to 2 Years	77
2 to 5 Years	70
5 to 10 Years	57
Over 10 Years	75

Kendra Scott, LLC. Customer Satisfaction Score by Industry

Kendra Scott, LLC.'s Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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			"label": "Accounting",
			"groupId": 495,
			"score": 49,
			"stars": 0,
			"csatScore": 49,
			"text": "Kendra Scott, LLC.'s Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 49
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Kendra Scott, LLC.'s Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Fashion and Beauty",
			"groupId": 497,
			"score": 86,
			"stars": 0,
			"csatScore": 86,
			"text": "Kendra Scott, LLC.'s Customer Satisfaction score is  rated by Fashion and Beauty customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 86
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Kendra Scott, LLC.'s Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Kendra Scott, LLC.'s Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 60,
			"stars": 0,
			"csatScore": 60,
			"text": "Kendra Scott, LLC.'s Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 60
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 86,
			"stars": 0,
			"csatScore": 86,
			"text": "Kendra Scott, LLC.'s Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 86
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Kendra Scott, LLC.'s Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Kendra Scott, LLC.'s Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Kendra Scott, LLC.'s Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		}
	]
}

Accounting	49
Aerospace and Aviation	67
Fashion and Beauty	86
Arts and Entertainment	100
Banking and Financial Services	33
Business and Consumer Services	60
Education	86
Healthcare, Hospitals and Medicine	25
Marketing, Advertising and Research	67
Retail	67

Kendra Scott, LLC. Customer Satisfaction vs. Competitors

Compared to its competitors, Kendra Scott, LLC.'s Customer Satisfaction score is rated right above BaubleBar, and is preceded by Alex and Ani.

COMPANY		Customer Satisfaction (CSAT) Score
	Kate Spade	85%
	Alex and Ani	74%
	Kendra Scott, LLC.	72%
	BaubleBar	59%
	Stella & Dot	40%

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Customer Satisfaction for Other Retail Brands

In the Retail industry, Kendra Scott, LLC.'s Customer Satisfaction score is rated right above Chipotle, and is preceded by Trader Joe's.

COMPANY		Customer Satisfaction (CSAT) Score
	REI	85%
	Costco	84%
	Amazon	84%
	American Eagle Outfitters	82%
	Bath & Body Works	81%
	Target	79%
	Trader Joe's	79%
	Kendra Scott, LLC.	72%
	Chipotle	62%

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Kendra Scott, LLC. Customer Service

4/5

Kendra Scott, LLC. has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About Kendra Scott, LLC.'s Customer Service

Address

3800 N Lamar Blvd Ste 400, Austin, TX 78756

Website

http://www.kendrascott.com

Phone Number

512-377-6267

Kendra Scott, LLC.'s Social Links

Quick Insights into Kendra Scott, LLC. Customer Service

Kendra Scott, LLC.'s Customer Service score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers ages 61-65.

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Ranked Kendra Scott, LLC. Customer Service the Highest

Arts and Entertainment	5
41-45	4.8
Asian or Pacific Islander	4.2

Ranked Kendra Scott, LLC. Customer Service the Lowest

African American/Black	3.4
Healthcare, Hospitals and Medicine	1.6
61-65	1.5

Kendra Scott, LLC. Customer Service Score by Gender

Kendra Scott, LLC.'s Customer Service score was rated 3.7 by both Female and Male customers on Comparably.

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Male

3.7/5

Female

3.7/5

Kendra Scott, LLC. Customer Service Score by Ethnicity

Kendra Scott, LLC.'s Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.8	Caucasian	3.8
Hispanic or Latino 3.6	Hispanic or Latino	3.6
African American/Black 3.4	African American/Black	3.4
Asian or Pacific Islander 4.2	Asian or Pacific Islander	4.2
Other 3.5	Other	3.5

Kendra Scott, LLC. Customer Service Score by Age

Kendra Scott, LLC.'s Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.

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100

Summary	Age	Customer Service Score
18-25 4.3	18-25	4.3
26-30 4	26-30	4
31-35 3.2	31-35	3.2
36-40 3.9	36-40	3.9
41-45 4.8	41-45	4.8
46-50 3.9	46-50	3.9
51-55 2.2	51-55	2.2
56-60 3.1	56-60	3.1
61-65 1.5	61-65	1.5
66+ 4.1	66+	4.1

Kendra Scott, LLC. Customer Service Score by Usage

Kendra Scott, LLC.'s Customer Service score was rated the highest by customers who have used Kendra Scott, LLC.'s products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	3.6
1 to 2 Years	4.1
2 to 5 Years	3.9
5 to 10 Years	3.4
Over 10 Years	4

Kendra Scott, LLC. Customer Service Score by Industry

Kendra Scott, LLC.'s Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Accounting	3.2
Aerospace and Aviation	3.3
Fashion and Beauty	4
Arts and Entertainment	5
Banking and Financial Services	2.9
Business and Consumer Services	3.3
Consulting	5
Education	4.2
Healthcare, Hospitals and Medicine	1.6
Marketing, Advertising and Research	3.5
Retail	4.6

Kendra Scott, LLC. Customer Service vs. Competitors

Compared to its competitors, Kendra Scott, LLC.'s Customer Service score is rated right above Alex and Ani, and is preceded by Kate Spade.

COMPANY		Customer Service Score
	Kate Spade	4.1/5
	Kendra Scott, LLC.	4/5
	Alex and Ani	3.2/5
	BaubleBar	3/5
	Stella & Dot	2.9/5

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Customer Service for Other Retail Brands

In the Retail industry, Kendra Scott, LLC.'s Customer Service score is rated right above Target, and is preceded by American Eagle Outfitters.

COMPANY		Customer Service Score
	REI	4.4/5
	Costco	4.2/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4/5
	Kendra Scott, LLC.	4/5
	Target	4/5
	Bath & Body Works	4/5
	Chipotle	3.6/5

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Kendra Scott, LLC. as an Employer

4.2/5

Kendra Scott, LLC. has a 4.2/5 stars for its overall company culture rated by their employees

top

10%

CEO of Kendra Scott, LLC.

Tom Nolan

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Kendra Scott, LLC. scored a 42 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Kendra Scott, LLC. would recommend the brand to a friend. ENPS measures how likely Kendra Scott, LLC. employees would recommend working at Kendra Scott, LLC. to a friend.

Net Promoter Score

NPS Score

65%	Promoters
12%	Passive
23%	Detractors

Employee Net Promoter Score

eNPS Score

56%	Promoters
10%	Passive
34%	Detractors

Global Ranking Snapshot

Kendra Scott, LLC. is ranked #882 in the Global Top 100 Brands. It ranks just behind GSK and just ahead of QuikTrip.

RANK			INDUSTRY
880	AirAsia	Tan Fernandes	Travel and Hospitality
881	GSK	Emma Walmsley	Health and Wellness
882	Kendra Scott, LLC.	Tom Nolan	Retail
883	QuikTrip	Chet Cadieux	Retail
884	Sweetwater	Mike Clem	Media and Entertainment
885	Carl's Jr	Andrew Puzder	Food and Beverages
886	Veeva Systems	Peter Gassner	Tech