Veeva Systems NPS & Customer Reviews | Comparably
Veeva Systems is
Ranked
#291
in
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Veeva Systems is ranked #291 in Tech Brands

About Veeva Systems' Brand

Veeva Systems provides cloud-based software for the global life sciences industries. Veeva Systems’s brand is ranked #886 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Veeva Systems. When compared to other organizations within the Tech industry, Veeva Systems is ranked #291. Among its major competitors, Veeva Systems is ranked in 3rd place for NPS while m3.com is 1st, and Zoho is 2nd.Their current market cap is $27.28B

Brand at a Glance

82%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
4/5
Customer Service

Veeva Systems CMO
  Veeva Systems CMO

Nitsa Zuppas

Nitsa Zuppas serves as the Chief Marketing Officer (CMO) of Veeva Systems. Nitsa started at Veeva Systems in March of 2013. Nitsa currently resides in the San Francisco Bay Area.

Veeva Systems Ranking

Veeva Systems NPS

Veeva Systems's Net Promoter Score (NPS) is a 31 with 57% Promoters, 17% Passives, and 26% Detractors. Net Promoter Score tracks whether Veeva Systems's customers would recommend using the product based on a scale of -100 to 100.

Veeva Systems Overall NPS

31
NPS
57%Promoters
17%Passives
26%Detractors
Veeva Systems Overall NPS

Veeva Systems NPS Trend

-100
-50
0
50
100
Jun 2024
30
Jun 202430
Jul 2024
30
Jul 202430
Aug 2024
32
Aug 202432
Oct 2024
30
Oct 202430
Nov 2024
32
Nov 202432
Jan 2025
30
Jan 202530
Feb 2025
29
Feb 202529
Mar 2025
31
Mar 202531
Apr 2025
31
Apr 202531
Jun 2025
31
Jun 202531
Aug 2025
31
Aug 202531
Sep 2025
31
Sep 202531

How Other Brands Compare

Veeva Systems is ranked second for NPS among its competitors. m3.com and Doximity come in first and third, with ZS coming in at #4. Among those competitors, it is the second most valued company.

Veeva Systems' Logo
Veeva Systems
ZS' Logo
ZS
Doximity's Logo
Doximity
m3.com's Logo
m3.com
Global Ranking#886#871#-#-
NPS31181967
Valuation Updated every 24 hours for public companies$27.28B$23.89B$250.00M-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Veeva Systems NPS by Gender

Male customers rated Veeva Systems's NPS 49 points higher than Female customers.

Male

67

Veeva Systems's NPS was rated 67 by Male customers on Comparably.

81%
Promoters
5%
Passives
14%
Detractors

Female

18

Veeva Systems's NPS was rated 18 by Female customers on Comparably.

44%
Promoters
30%
Passives
26%
Detractors

Veeva Systems NPS by Ethnicity

Veeva Systems's NPS was rated the highest by Other customers, and the lowest by Native American customers.

-100
-50
0
50
100
Caucasian
33
Caucasian33
African American/Black
40
African American/Black40
Asian or Pacific Islander
40
Asian or Pacific Islander40
Native American
-67
Native American-67
Other
60
Other60

Veeva Systems NPS by Age

Veeva Systems's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.

0
20
40
60
80
100
Promoters
83%
Passives
0%
Detractors
17%
18-2583%0%17%
Promoters
60%
Passives
0%
Detractors
40%
26-3060%0%40%
Promoters
38%
Passives
31%
Detractors
31%
31-3538%31%31%
Promoters
62%
Passives
38%
Detractors
0%
36-4062%38%0%
Promoters
87%
Passives
13%
Detractors
0%
41-4587%13%0%
Promoters
25%
Passives
25%
Detractors
50%
66+25%25%50%

Veeva Systems NPS by Usage

Veeva Systems's NPS was rated the highest by customers who have used Veeva Systems's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

-100
-50
0
50
100
Less than 1 Year
28
Less than 1 Year28
1 to 2 Years
36
1 to 2 Years36
2 to 5 Years
67
2 to 5 Years67
5 to 10 Years
37
5 to 10 Years37
Over 10 Years
-34
Over 10 Years-34

Veeva Systems NPS vs. Competitors

Compared to its competitors, Veeva Systems's NPS is rated right above Doximity, and is preceded by Zoho.

Veeva Systems NPS vs Companies in Tech

In the Tech industry, Veeva Systems's NPS is rated right above Peloton, and is preceded by ROBLOX.

Veeva Systems Customer Reviews

Out of the 9 Veeva Systems customer reviews 6 were positive and 3 were constructive. Veeva Systems customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
Great company that helps deliver products to market quick!
What can this brand most improve?
Customer service managment organization and approach
What do you value most about this brand?
Really solid company with great tech
What do you value most about this brand?
Values, Culture, People, Leadership, Future
What can this brand most improve?
their ability to communicate to customers

Veeva Systems Customer Loyalty

82%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

82% of Veeva Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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82
82%
18
18%
Veeva Systems Customer Loyalty

Veeva Systems Customer Loyalty Score by Gender

Male customers rated Veeva Systems's Customer Loyalty score 9% higher than Female customers.

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Male
92%
Yes
Female
83%
Yes

Veeva Systems Customer Loyalty Score by Ethnicity

Veeva Systems's Customer Loyalty score was rated the highest by Other customers, and the lowest by Native American customers.

% who answered "Yes"

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94
out of 100
Caucasian
82
out of 100
African American/Black
79
out of 100
Asian or Pacific Islander
40
out of 100
Native American
100
out of 100
Other

Veeva Systems Customer Loyalty Score by Age

Veeva Systems's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.

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0
20%
40%
60%
80%
100%
18-25
85%
18-2585%
26-30
82%
26-3082%
31-35
79%
31-3579%
36-40
100%
36-40100%
41-45
100%
41-45100%
66+
55%
66+55%

Veeva Systems Customer Loyalty Score by Usage

Veeva Systems's Customer Loyalty score was rated the highest by customers who have used Veeva Systems's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
81%
1 to 2 Years
86%
2 to 5 Years
100%
5 to 10 Years
89%
Over 10 Years
70%

Veeva Systems Customer Loyalty Score by Industry

Veeva Systems's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Accounting industry customers.

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Tech
85%
Accounting
40%
Aerospace and Aviation
100%
Architecture and Planning
70%
Arts and Entertainment
70%
Biotech and Pharmaceuticals
100%
Healthcare, Hospitals and Medicine
100%

Veeva Systems Customer Loyalty vs. Competitors

Compared to its competitors, Veeva Systems's Customer Loyalty score is rated right above Zoho, and is preceded by Indegene Lifesystems.

COMPANYCustomer Loyalty Score
Indegene Lifesystems100%
Veeva Systems82%
Zoho80%
ZS 79%
Doximity74%
m3.com10%
EMEXN/A

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Veeva Systems' Logo
VS
Indegene Lifesystems' Logo
Zoho's Logo
ZS' Logo
Doximity's Logo
m3.com's Logo
EMEX's Logo

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Customer Loyalty for Other Tech Brands

In the Tech industry, Veeva Systems's Customer Loyalty score is rated right above Peloton, and is preceded by Zoom Video Communications.

COMPANYCustomer Loyalty Score
ROBLOX89%
Nintendo89%
Netflix87%
Google87%
Spotify87%
Apple86%
Zoom Video Communications84%
Veeva Systems82%
Peloton82%

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Veeva Systems' Logo
VS
ROBLOX's Logo
Nintendo's Logo
Netflix's Logo
Google's Logo
Spotify's Logo
Apple's Logo
Zoom Video Communications' Logo
Peloton's Logo

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Veeva Systems Product Quality

3.9/5

Veeva Systems has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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Veeva Systems Product Information

Veeva Systems’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Biotech and Pharmaceuticals industry rated Veeva Systems's product the highest. Reviewers from the Accounting industry rated Veeva Systems the lowest at 2.3.

Website
https://www.veeva.com/
Company Size
1,001-5,000 Employees

Industry

Tech
Enterprise
SaaS

Quick Insights into Veeva Systems Product Quality

Veeva Systems's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers ages 66+.

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Ranked Veeva Systems Product Quality the Highest

41-45
4.7
2 to 5 Years
4.6
Biotech and Pharmaceuticals
4.6

Ranked Veeva Systems Product Quality the Lowest

Arts and Entertainment
2.3
Native American
2.3
66+
2.1

Veeva Systems Product Quality Score by Gender

Male customers rated Veeva Systems's Product Quality score 0.2 stars higher than Female customers.

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Male

4.2/5

Female

4/5

Veeva Systems Product Quality Score by Ethnicity

Veeva Systems's Product Quality score was rated the highest by Other customers, and the lowest by Native American customers.

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0
1
2
3
4
5
Caucasian
3.9
Caucasian3.9
African American/Black
3.7
African American/Black3.7
Asian or Pacific Islander
4
Asian or Pacific Islander4
Native American
2.3
Native American2.3
Other
4.6
Other4.6

Veeva Systems Product Quality Score by Age

Veeva Systems's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.

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0
1
2
3
4
5
18-25
4.2
18-254.2
26-30
4.2
26-304.2
31-35
3.7
31-353.7
36-40
4.2
36-404.2
41-45
4.7
41-454.7
66+
2.1
66+2.1

Veeva Systems Product Quality Score by Usage

Veeva Systems's Product Quality score was rated the highest by customers who have used Veeva Systems's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
3.4
1 to 2 Years
4.1
2 to 5 Years
4.6
5 to 10 Years
4.5
Over 10 Years
2.6

Veeva Systems Product Quality Score by Industry

Veeva Systems's Product Quality score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech
4
Accounting
2.3
Aerospace and Aviation
4.3
Architecture and Planning
3.8
Arts and Entertainment
2.3
Biotech and Pharmaceuticals
4.6
Healthcare, Hospitals and Medicine
4.4

Veeva Systems Product Quality vs. Competitors

Compared to its competitors, Veeva Systems's Product Quality score is rated right above Doximity, and is preceded by Zoho.

COMPANYProduct Quality Score
m3.com4.5/5
EMEX4.5/5
Zoho4.2/5
Veeva Systems3.9/5
Doximity3.7/5
ZS 3.5/5
Indegene Lifesystems3.2/5

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Veeva Systems' Logo
VS
m3.com's Logo
EMEX's Logo
Zoho's Logo
Doximity's Logo
ZS' Logo
Indegene Lifesystems' Logo

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Product Quality for Other Tech Brands

In the Tech industry, Veeva Systems's Product Quality score is rated right below ROBLOX.

COMPANYProduct Quality Score
Nintendo4.4/5
Apple4.3/5
Zoom Video Communications4.3/5
Netflix4.2/5
Spotify4.2/5
Google4.1/5
Peloton4/5
ROBLOX4/5
Veeva Systems3.9/5

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Veeva Systems' Logo
VS
Nintendo's Logo
Apple's Logo
Zoom Video Communications' Logo
Netflix's Logo
Spotify's Logo
Google's Logo
Peloton's Logo
ROBLOX's Logo

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Veeva Systems Pricing

Veeva Systems ROI & Value For Money

3.9/5

Veeva Systems has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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Veeva Systems Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Biotech and Pharmaceuticals industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Veeva Systems.

Quick Insights into Veeva Systems ROI

Veeva Systems's ROI score was rated highest by customers ages 41-45, and rated lowest by customers ages 66+.

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Ranked Veeva Systems ROI the Highest

41-45
4.7
Biotech and Pharmaceuticals
4.5
2 to 5 Years
4.4

Ranked Veeva Systems ROI the Lowest

Arts and Entertainment
2.5
Native American
2.3
66+
1.9

Veeva Systems ROI Score by Gender

Male customers rated Veeva Systems's ROI score 0.4 stars higher than Female customers.

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Male

4.1/5

Female

3.7/5

Veeva Systems ROI Score by Ethnicity

Veeva Systems's ROI score was rated the highest by Other customers, and the lowest by Native American customers.

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0
1
2
3
4
5
Caucasian
3.8
Caucasian3.8
African American/Black
3.9
African American/Black3.9
Asian or Pacific Islander
3.8
Asian or Pacific Islander3.8
Native American
2.3
Native American2.3
Other
4
Other4

Veeva Systems ROI Score by Age

Veeva Systems's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.

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0
1
2
3
4
5
18-25
4
18-254
26-30
3.9
26-303.9
31-35
3.6
31-353.6
36-40
4
36-404
41-45
4.7
41-454.7
66+
1.9
66+1.9

Veeva Systems ROI Score by Usage

Veeva Systems's ROI score was rated the highest by customers who have used Veeva Systems's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
3.5
1 to 2 Years
3.8
2 to 5 Years
4.4
5 to 10 Years
4.1
Over 10 Years
2.8

Veeva Systems ROI Score by Industry

Veeva Systems's ROI score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech
3.8
Accounting
2.8
Aerospace and Aviation
3.6
Architecture and Planning
3.8
Arts and Entertainment
2.5
Biotech and Pharmaceuticals
4.5
Healthcare, Hospitals and Medicine
4.1

Veeva Systems Pricing vs. Competitors

Compared to its competitors, Veeva Systems's ROI score is rated right above ZS , and is preceded by Zoho.

COMPANYPricing Score
m3.com4.7/5
Zoho4.3/5
Veeva Systems3.9/5
ZS 3.7/5
Doximity3.7/5
Indegene Lifesystems3.5/5
EMEXN/A

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Veeva Systems' Logo
VS
m3.com's Logo
Zoho's Logo
ZS' Logo
Doximity's Logo
Indegene Lifesystems' Logo
EMEX's Logo

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ROI for Other Tech Brands

In the Tech industry, Veeva Systems's ROI score is rated right above ROBLOX, and is preceded by Apple.

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Veeva Systems' Logo
VS
Zoom Video Communications' Logo
Google's Logo
Spotify's Logo
Nintendo's Logo
Peloton's Logo
Netflix's Logo
Apple's Logo
ROBLOX's Logo

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Veeva Systems Customer Satisfaction (CSAT)

Veeva Systems Customer Satisfaction (CSAT) Score

76 / 100

Veeva Systems has an overall Customer Satisfaction score of 76 rated by its users and customers.

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Very Satisfied38%
Satisfied38%
Neither Satisfied nor Dissatisfied10%
Dissatisfied2%
Very Dissatisfied12%
Very Satisfied
38%
Satisfied
38%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
2%
Very Dissatisfied
12%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Veeva Systems Customer Satisfaction

Veeva Systems's Customer Satisfaction score was rated highest by customers who have used Veeva Systems's products/services for 2 to 5 Years, and rated lowest by customers ages 66+.

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Ranked Veeva Systems Customer Satisfaction the Highest

2 to 5 Years
100%
26-30
100%
Aerospace and Aviation
100%

Ranked Veeva Systems Customer Satisfaction the Lowest

Arts and Entertainment
33%
Native American
33%
66+
25%

Veeva Systems Customer Satisfaction Score by Gender

Male customers rated Veeva Systems's Customer Satisfaction score 8 points higher than Female customers.

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86 / 100
Male
Very Satisfied
45%
Satisfied
41%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
5%
78 / 100
Female
Very Satisfied
30%
Satisfied
48%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
9%

Veeva Systems Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Veeva Systems' Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.

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80 / 100
Very Satisfied40%
Satisfied40%
Neither Satisfied nor Dissatisfied13%
Dissatisfied0%
Very Dissatisfied7%
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
7%

CSAT according to African American/Black

Veeva Systems' Customer Satisfaction (CSAT) score was rated 80% according to African American/Black users and customers.

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80 / 100
Very Satisfied40%
Satisfied40%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied20%
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%

CSAT according to Asian or Pacific Islander

Veeva Systems' Customer Satisfaction (CSAT) score was rated 82% according to Asian or Pacific Islander users and customers.

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82 / 100
Very Satisfied29%
Satisfied53%
Neither Satisfied nor Dissatisfied12%
Dissatisfied0%
Very Dissatisfied6%
Very Satisfied
29%
Satisfied
53%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
6%

CSAT according to Native American

Veeva Systems' Customer Satisfaction (CSAT) score was rated 33% according to Native American users and customers.

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33 / 100
Very Satisfied0%
Satisfied33%
Neither Satisfied nor Dissatisfied34%
Dissatisfied0%
Very Dissatisfied33%
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%

CSAT according to Other

Veeva Systems' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.

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100 / 100
Very Satisfied60%
Satisfied40%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

Veeva Systems Customer Satisfaction Score by Age

Veeva Systems's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

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0
20
40
60
80
100
18-25 CSAT Score
75%
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
18-2575%
26-30 CSAT Score
100%
Very Satisfied
11%
Satisfied
89%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
26-30100%
31-35 CSAT Score
69%
Very Satisfied
23%
Satisfied
46%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
0%
Very Dissatisfied
8%
31-3569%
36-40 CSAT Score
86%
Very Satisfied
43%
Satisfied
43%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
36-4086%
41-45 CSAT Score
100%
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
41-45100%
66+ CSAT Score
25%
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%
66+25%

Veeva Systems Customer Satisfaction Score by Usage

Veeva Systems's Customer Satisfaction score was rated the highest by customers who have used Veeva Systems's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
50
1 to 2 Years
88
2 to 5 Years
100
5 to 10 Years
100
Over 10 Years
34

Veeva Systems Customer Satisfaction Score by Industry

Veeva Systems's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech
88
Accounting
33
Aerospace and Aviation
100
Architecture and Planning
67
Arts and Entertainment
33
Biotech and Pharmaceuticals
100
Healthcare, Hospitals and Medicine
89

Veeva Systems Customer Satisfaction vs. Competitors

Compared to its competitors, Veeva Systems's Customer Satisfaction score is rated right above ZS , and is preceded by Zoho.

COMPANYCustomer Satisfaction (CSAT) Score
m3.com100%
Zoho87%
Veeva Systems76%
ZS 66%
Doximity65%
Indegene Lifesystems50%
EMEX0%

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Zoho's Logo
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Customer Satisfaction for Other Tech Brands

In the Tech industry, Veeva Systems's Customer Satisfaction score is rated right above Zoom Video Communications, and is preceded by Google.

COMPANYCustomer Satisfaction (CSAT) Score
Nintendo88%
Netflix85%
Apple85%
Spotify85%
Google81%
Veeva Systems76%
Zoom Video Communications74%
ROBLOX73%
Peloton63%

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ROBLOX's Logo
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Veeva Systems Customer Service

4/5

Veeva Systems has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About Veeva Systems's Customer Service

Address

4280 Hacienda Drive, Pleasanton, CA 94588


Website

https://www.veeva.com/

Quick Insights into Veeva Systems Customer Service

Veeva Systems's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers ages 66+.

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Ranked Veeva Systems Customer Service the Highest

41-45
4.6
Biotech and Pharmaceuticals
4.6
2 to 5 Years
4.4

Ranked Veeva Systems Customer Service the Lowest

Arts and Entertainment
2.5
Native American
2.3
66+
2

Veeva Systems Customer Service Score by Gender

Male customers rated Veeva Systems's Customer Service score 0.4 stars higher than Female customers.

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Male

4.1/5

Female

3.7/5

Veeva Systems Customer Service Score by Ethnicity

Veeva Systems's Customer Service score was rated the highest by Other customers, and the lowest by Native American customers.

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0
20
40
60
80
100
Caucasian
3.9
Caucasian3.9
African American/Black
3.8
African American/Black3.8
Asian or Pacific Islander
3.8
Asian or Pacific Islander3.8
Native American
2.3
Native American2.3
Other
4.2
Other4.2

Veeva Systems Customer Service Score by Age

Veeva Systems's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.

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0
20
40
60
80
100
18-25
4.1
18-254.1
26-30
4
26-304
31-35
3.6
31-353.6
36-40
4
36-404
41-45
4.6
41-454.6
66+
2
66+2

Veeva Systems Customer Service Score by Usage

Veeva Systems's Customer Service score was rated the highest by customers who have used Veeva Systems's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
3.5
1 to 2 Years
3.9
2 to 5 Years
4.4
5 to 10 Years
4.1
Over 10 Years
2.8

Veeva Systems Customer Service Score by Industry

Veeva Systems's Customer Service score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech
4
Accounting
2.6
Aerospace and Aviation
3.6
Architecture and Planning
3.8
Arts and Entertainment
2.5
Biotech and Pharmaceuticals
4.6
Healthcare, Hospitals and Medicine
4.3

Veeva Systems Customer Service vs. Competitors

Compared to its competitors, Veeva Systems's Customer Service score is rated right above ZS , and is preceded by Zoho.

COMPANYCustomer Service Score
m3.com4.7/5
Zoho4.1/5
Veeva Systems4/5
ZS 3.7/5
Indegene Lifesystems3.7/5
EMEX3.7/5
Doximity3.4/5

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Customer Service for Other Tech Brands

In the Tech industry, Veeva Systems's Customer Service score is rated right above Google, and is preceded by Apple.

COMPANYCustomer Service Score
Apple4.2/5
Veeva Systems4/5
Google4/5
Zoom Video Communications4/5
Nintendo4/5
Peloton4/5
Netflix4/5
Spotify4/5
ROBLOX3.6/5

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Veeva Systems as an Employer

4.0/5

Veeva Systems has a 4.0/5 stars for its overall company culture rated by their employees

  Veeva Systems CEO
top
10%
CEO of Veeva Systems

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Veeva Systems scored a 31 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Veeva Systems would recommend the brand to a friend. ENPS measures how likely Veeva Systems employees would recommend working at Veeva Systems to a friend.

Net Promoter Score

31
NPS Score
57%Promoters
17%Passive
26%Detractors

Employee Net Promoter Score

14
eNPS Score
47%Promoters
20%Passive
33%Detractors

Global Ranking Snapshot

Veeva Systems is ranked #886 in the Global Top 100 Brands. It ranks just behind Carl's Jr and just ahead of Skillshare.

RANKCOMPANYCEOINDUSTRY
884
Sweetwater  Sweetwater CEO
Mike Clem
Media and Entertainment
885
Carl's Jr  Carl's Jr CEO
Andrew Puzder
Food and Beverages
886
Veeva Systems  Veeva Systems CEO
Peter Gassner
Tech
887
Skillshare  Skillshare CEO
Matthew Cooper
Tech
888
Zoetis  Zoetis CEO
Kristin Peck
Health and Wellness
889
Fender Musical Instruments  Fender Musical Instruments CEO
Andy Mooney
Media and Entertainment
890
LIDL  LIDL CEO
Jesper Højer
Retail

Tech Ranking Snapshot

Veeva Systems is ranked #291 in the Tech Industry. It ranks just behind William Blair and just ahead of Skillshare.

RANKCOMPANYLocation
289
Automattic
San Francisco, CA
290
William Blair
Chicago, IL
291
Veeva Systems
Pleasanton, CA
292
Skillshare
New York City, NY
293
Zoetis
Florham Park, NJ
294
LIDL
295
Primerica
Duluth, GA