
Veeva Systems provides cloud-based software for the global life sciences industries. Veeva Systems’s brand is ranked #886 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Veeva Systems. When compared to other organizations within the Tech industry, Veeva Systems is ranked #291. Among its major competitors, Veeva Systems is ranked in 3rd place for NPS while m3.com is 1st, and Zoho is 2nd.Their current market cap is $27.28B

Nitsa Zuppas serves as the Chief Marketing Officer (CMO) of Veeva Systems. Nitsa started at Veeva Systems in March of 2013. Nitsa currently resides in the San Francisco Bay Area.
Veeva Systems's Net Promoter Score (NPS) is a 31 with 57% Promoters, 17% Passives, and 26% Detractors. Net Promoter Score tracks whether Veeva Systems's customers would recommend using the product based on a scale of -100 to 100.
| 57% | Promoters |
|---|---|
| 17% | Passives |
| 26% | Detractors |
| Summary | Date | Score |
|---|---|---|
Jun 2024 30 | Jun 2024 | 30 |
Jul 2024 30 | Jul 2024 | 30 |
Aug 2024 32 | Aug 2024 | 32 |
Oct 2024 30 | Oct 2024 | 30 |
Nov 2024 32 | Nov 2024 | 32 |
Jan 2025 30 | Jan 2025 | 30 |
Feb 2025 29 | Feb 2025 | 29 |
Mar 2025 31 | Mar 2025 | 31 |
Apr 2025 31 | Apr 2025 | 31 |
Jun 2025 31 | Jun 2025 | 31 |
Aug 2025 31 | Aug 2025 | 31 |
Sep 2025 31 | Sep 2025 | 31 |
Veeva Systems is ranked second for NPS among its competitors. m3.com and Doximity come in first and third, with ZS coming in at #4. Among those competitors, it is the second most valued company.
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Male customers rated Veeva Systems's NPS 49 points higher than Female customers.
Veeva Systems's NPS was rated 67 by Male customers on Comparably.
Veeva Systems's NPS was rated 18 by Female customers on Comparably.
Veeva Systems's NPS was rated the highest by Other customers, and the lowest by Native American customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 33 | Caucasian | 33 |
African American/Black 40 | African American/Black | 40 |
Asian or Pacific Islander 40 | Asian or Pacific Islander | 40 |
Native American -67 | Native American | -67 |
Other 60 | Other | 60 |
Veeva Systems's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Veeva Systems's NPS was rated the highest by customers who have used Veeva Systems's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 28 | Less than 1 Year | 28 |
1 to 2 Years 36 | 1 to 2 Years | 36 |
2 to 5 Years 67 | 2 to 5 Years | 67 |
5 to 10 Years 37 | 5 to 10 Years | 37 |
Over 10 Years -34 | Over 10 Years | -34 |
Compared to its competitors, Veeva Systems's NPS is rated right above Doximity, and is preceded by Zoho.
| COMPANY | NPS Score | |
|---|---|---|
![]() | m3.com | 67 |
![]() | Zoho | 41 |
![]() | Veeva Systems | 31 |
![]() | Doximity | 19 |
![]() | ZS | 18 |
![]() | EMEX | N/A |
![]() | Indegene Lifesystems | -50 |
In the Tech industry, Veeva Systems's NPS is rated right above Peloton, and is preceded by ROBLOX.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Nintendo | 55 |
![]() | Spotify | 49 |
![]() | Apple | 48 |
![]() | Zoom Video Communications | 44 |
![]() | Netflix | 43 |
![]() | 42 | |
![]() | ROBLOX | 38 |
![]() | Veeva Systems | 31 |
![]() | Peloton | 31 |
Out of the 9 Veeva Systems customer reviews 6 were positive and 3 were constructive. Veeva Systems customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Veeva Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Male customers rated Veeva Systems's Customer Loyalty score 9% higher than Female customers.
Veeva Systems's Customer Loyalty score was rated the highest by Other customers, and the lowest by Native American customers.
% who answered "Yes"
Veeva Systems's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
| Summary | Age | Score |
|---|---|---|
18-25 85% | 18-25 | 85% |
26-30 82% | 26-30 | 82% |
31-35 79% | 31-35 | 79% |
36-40 100% | 36-40 | 100% |
41-45 100% | 41-45 | 100% |
66+ 55% | 66+ | 55% |
Veeva Systems's Customer Loyalty score was rated the highest by customers who have used Veeva Systems's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Veeva Systems's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Accounting industry customers.
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Compared to its competitors, Veeva Systems's Customer Loyalty score is rated right above Zoho, and is preceded by Indegene Lifesystems.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Indegene Lifesystems | 100% |
![]() | Veeva Systems | 82% |
![]() | Zoho | 80% |
![]() | ZS | 79% |
![]() | Doximity | 74% |
![]() | m3.com | 10% |
![]() | EMEX | N/A |
In the Tech industry, Veeva Systems's Customer Loyalty score is rated right above Peloton, and is preceded by Zoom Video Communications.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | ROBLOX | 89% |
![]() | Nintendo | 89% |
![]() | Netflix | 87% |
![]() | 87% | |
![]() | Spotify | 87% |
![]() | Apple | 86% |
![]() | Zoom Video Communications | 84% |
![]() | Veeva Systems | 82% |
![]() | Peloton | 82% |
Veeva Systems has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Veeva Systems’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Biotech and Pharmaceuticals industry rated Veeva Systems's product the highest. Reviewers from the Accounting industry rated Veeva Systems the lowest at 2.3.
Veeva Systems's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers ages 66+.
Male customers rated Veeva Systems's Product Quality score 0.2 stars higher than Female customers.
Veeva Systems's Product Quality score was rated the highest by Other customers, and the lowest by Native American customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
African American/Black 3.7 | African American/Black | 3.7 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Native American 2.3 | Native American | 2.3 |
Other 4.6 | Other | 4.6 |
Veeva Systems's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 4.2 | 26-30 | 4.2 |
31-35 3.7 | 31-35 | 3.7 |
36-40 4.2 | 36-40 | 4.2 |
41-45 4.7 | 41-45 | 4.7 |
66+ 2.1 | 66+ | 2.1 |
Veeva Systems's Product Quality score was rated the highest by customers who have used Veeva Systems's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Veeva Systems's Product Quality score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Arts and Entertainment industry customers.
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Compared to its competitors, Veeva Systems's Product Quality score is rated right above Doximity, and is preceded by Zoho.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | m3.com | 4.5/5 |
![]() | EMEX | 4.5/5 |
![]() | Zoho | 4.2/5 |
![]() | Veeva Systems | 3.9/5 |
![]() | Doximity | 3.7/5 |
![]() | ZS | 3.5/5 |
![]() | Indegene Lifesystems | 3.2/5 |
In the Tech industry, Veeva Systems's Product Quality score is rated right below ROBLOX.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Nintendo | 4.4/5 |
![]() | Apple | 4.3/5 |
![]() | Zoom Video Communications | 4.3/5 |
![]() | Netflix | 4.2/5 |
![]() | Spotify | 4.2/5 |
![]() | 4.1/5 | |
![]() | Peloton | 4/5 |
![]() | ROBLOX | 4/5 |
![]() | Veeva Systems | 3.9/5 |
Veeva Systems has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Biotech and Pharmaceuticals industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Veeva Systems.
Veeva Systems's ROI score was rated highest by customers ages 41-45, and rated lowest by customers ages 66+.
Male customers rated Veeva Systems's ROI score 0.4 stars higher than Female customers.
Veeva Systems's ROI score was rated the highest by Other customers, and the lowest by Native American customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Native American 2.3 | Native American | 2.3 |
Other 4 | Other | 4 |
Veeva Systems's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 3.9 | 26-30 | 3.9 |
31-35 3.6 | 31-35 | 3.6 |
36-40 4 | 36-40 | 4 |
41-45 4.7 | 41-45 | 4.7 |
66+ 1.9 | 66+ | 1.9 |
Veeva Systems's ROI score was rated the highest by customers who have used Veeva Systems's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Veeva Systems's ROI score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Compared to its competitors, Veeva Systems's ROI score is rated right above ZS , and is preceded by Zoho.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | m3.com | 4.7/5 |
![]() | Zoho | 4.3/5 |
![]() | Veeva Systems | 3.9/5 |
![]() | ZS | 3.7/5 |
![]() | Doximity | 3.7/5 |
![]() | Indegene Lifesystems | 3.5/5 |
![]() | EMEX | N/A |
In the Tech industry, Veeva Systems's ROI score is rated right above ROBLOX, and is preceded by Apple.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Zoom Video Communications | 4.1/5 |
![]() | 4/5 | |
![]() | Spotify | 4/5 |
![]() | Nintendo | 4/5 |
![]() | Peloton | 4/5 |
![]() | Netflix | 4/5 |
![]() | Apple | 4/5 |
![]() | Veeva Systems | 3.9/5 |
![]() | ROBLOX | 3.8/5 |
Veeva Systems has an overall Customer Satisfaction score of 76 rated by its users and customers.
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Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Veeva Systems's Customer Satisfaction score was rated highest by customers who have used Veeva Systems's products/services for 2 to 5 Years, and rated lowest by customers ages 66+.
Male customers rated Veeva Systems's Customer Satisfaction score 8 points higher than Female customers.
Very Satisfied | 45% | |
|---|---|---|
Satisfied | 41% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 0% | |
Very Dissatisfied | 5% |
Very Satisfied | 30% | |
|---|---|---|
Satisfied | 48% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 0% | |
Very Dissatisfied | 9% |
Veeva Systems' Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
Veeva Systems' Customer Satisfaction (CSAT) score was rated 80% according to African American/Black users and customers.
Veeva Systems' Customer Satisfaction (CSAT) score was rated 82% according to Asian or Pacific Islander users and customers.
Veeva Systems' Customer Satisfaction (CSAT) score was rated 33% according to Native American users and customers.
Veeva Systems' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Veeva Systems's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 75% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 69% | |||||||||||||||
| 36-40 | 86% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 66+ | 25% |
Veeva Systems's Customer Satisfaction score was rated the highest by customers who have used Veeva Systems's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Veeva Systems's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Arts and Entertainment industry customers.
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}Compared to its competitors, Veeva Systems's Customer Satisfaction score is rated right above ZS , and is preceded by Zoho.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | m3.com | 100% |
![]() | Zoho | 87% |
![]() | Veeva Systems | 76% |
![]() | ZS | 66% |
![]() | Doximity | 65% |
![]() | Indegene Lifesystems | 50% |
![]() | EMEX | 0% |
In the Tech industry, Veeva Systems's Customer Satisfaction score is rated right above Zoom Video Communications, and is preceded by Google.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Nintendo | 88% |
![]() | Netflix | 85% |
![]() | Apple | 85% |
![]() | Spotify | 85% |
![]() | 81% | |
![]() | Veeva Systems | 76% |
![]() | Zoom Video Communications | 74% |
![]() | ROBLOX | 73% |
![]() | Peloton | 63% |
Veeva Systems has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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4280 Hacienda Drive, Pleasanton, CA 94588
https://www.veeva.com/
Veeva Systems's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers ages 66+.
Male customers rated Veeva Systems's Customer Service score 0.4 stars higher than Female customers.
Veeva Systems's Customer Service score was rated the highest by Other customers, and the lowest by Native American customers.
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Native American 2.3 | Native American | 2.3 |
Other 4.2 | Other | 4.2 |
Veeva Systems's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 4 | 26-30 | 4 |
31-35 3.6 | 31-35 | 3.6 |
36-40 4 | 36-40 | 4 |
41-45 4.6 | 41-45 | 4.6 |
66+ 2 | 66+ | 2 |
Veeva Systems's Customer Service score was rated the highest by customers who have used Veeva Systems's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Veeva Systems's Customer Service score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Compared to its competitors, Veeva Systems's Customer Service score is rated right above ZS , and is preceded by Zoho.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | m3.com | 4.7/5 |
![]() | Zoho | 4.1/5 |
![]() | Veeva Systems | 4/5 |
![]() | ZS | 3.7/5 |
![]() | Indegene Lifesystems | 3.7/5 |
![]() | EMEX | 3.7/5 |
![]() | Doximity | 3.4/5 |
In the Tech industry, Veeva Systems's Customer Service score is rated right above Google, and is preceded by Apple.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Apple | 4.2/5 |
![]() | Veeva Systems | 4/5 |
![]() | 4/5 | |
![]() | Zoom Video Communications | 4/5 |
![]() | Nintendo | 4/5 |
![]() | Peloton | 4/5 |
![]() | Netflix | 4/5 |
![]() | Spotify | 4/5 |
![]() | ROBLOX | 3.6/5 |
Veeva Systems has a 4.0/5 stars for its overall company culture rated by their employees

Veeva Systems scored a 31 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Veeva Systems would recommend the brand to a friend. ENPS measures how likely Veeva Systems employees would recommend working at Veeva Systems to a friend.
| 57% | Promoters |
|---|---|
| 17% | Passive |
| 26% | Detractors |
| 47% | Promoters |
|---|---|
| 20% | Passive |
| 33% | Detractors |
Veeva Systems is ranked #886 in the Global Top 100 Brands. It ranks just behind Carl's Jr and just ahead of Skillshare.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
884 | ![]() | Sweetwater | ![]() | Mike Clem | Media and Entertainment |
885 | ![]() | Carl's Jr | ![]() | Andrew Puzder | Food and Beverages |
886 | ![]() | Veeva Systems | ![]() | Peter Gassner | Tech |
887 | ![]() | Skillshare | ![]() | Matthew Cooper | Tech |
888 | ![]() | Zoetis | ![]() | Kristin Peck | Health and Wellness |
889 | ![]() | Fender Musical Instruments | ![]() | Andy Mooney | Media and Entertainment |
890 | ![]() | LIDL | ![]() | Jesper Højer | Retail |
Veeva Systems is ranked #291 in the Tech Industry. It ranks just behind William Blair and just ahead of Skillshare.
| RANK | COMPANY | Location | |
|---|---|---|---|
289 | ![]() | Automattic | San Francisco, CA |
290 | ![]() | William Blair | Chicago, IL |
291 | ![]() | Veeva Systems | Pleasanton, CA |
292 | ![]() | Skillshare | New York City, NY |
293 | ![]() | Zoetis | Florham Park, NJ |
294 | ![]() | LIDL | |
295 | ![]() | Primerica | Duluth, GA |