67
NPS
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m3.com
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About m3.com's Brand
M3 is a medical treatment platform that engages in the development and distribution of electronic medical records. Among its major competitors, m3.com is ranked in 1st place for NPS while SERMO is 2nd, and Veeva Systems is 3rd.
Brand at a Glance
10%
Customer Loyalty
4.5/5
Product Quality
4.7/5
Pricing
4.7/5
Customer Service
m3.com Ranking
- #1 / 3 of its competitors
m3.com NPS
m3.com's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether m3.com's customers would recommend using the product based on a scale of -100 to 100.
m3.com Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
m3.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 100 | Sep 2022 | 100 |
Oct 2022 50 | Oct 2022 | 50 |
Dec 2024 66 | Dec 2024 | 66 |
How Other Brands Compare
m3.com is ranked first for NPS among its competitors. SERMO and Veeva Systems come in second and third.
m3.com |  Veeva Systems |  SERMO | |
| Global Ranking | #- | #886 | #- |
| NPS | 67 | 31 | 50 |
| Valuation Updated every 24 hours for public companies | - | $27.28B | $75.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
m3.com NPS vs. Competitors
Compared to its competitors, m3.com's NPS is rated right above SERMO .
| COMPANY | NPS Score | |
|---|---|---|
| m3.com | 67 |
| SERMO | 50 |
| Veeva Systems | 31 |
m3.com Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of m3.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
m3.com Customer Loyalty vs. Competitors
Compared to its competitors, m3.com's Customer Loyalty score is rated right below SERMO .
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Veeva Systems | 82% |
| SERMO | 73% |
| m3.com | 10% |
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m3.com Product Quality
4.5/5
m3.com has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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m3.com Product Information
m3.com’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://corporate.m3.com/
- Company Size
- 201-500 Employees
Industry
Tech
Healthcare
m3.com Product Quality vs. Competitors
Compared to its competitors, m3.com's Product Quality score is rated right above Veeva Systems.
| COMPANY | Product Quality Score | |
|---|---|---|
| m3.com | 4.5/5 |
| Veeva Systems | 3.9/5 |
| SERMO | 3.3/5 |
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m3.com Pricing
m3.com ROI & Value For Money
4.7/5
m3.com has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
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m3.com Pricing vs. Competitors
Compared to its competitors, m3.com's ROI score is rated right above Veeva Systems.
| COMPANY | Pricing Score | |
|---|---|---|
| m3.com | 4.7/5 |
| Veeva Systems | 3.9/5 |
| SERMO | 3.7/5 |
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m3.com Customer Satisfaction (CSAT)
m3.com Customer Satisfaction (CSAT) Score
100 / 100
m3.com has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
m3.com Customer Satisfaction vs. Competitors
Compared to its competitors, m3.com's Customer Satisfaction score is rated right above Veeva Systems.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| m3.com | 100% |
| Veeva Systems | 76% |
| SERMO | 75% |
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m3.com Customer Service
4.7/5
m3.com has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
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About m3.com's Customer Service
Address
Tokio, TX United States of America
Website
http://corporate.m3.com/
m3.com Customer Service vs. Competitors
Compared to its competitors, m3.com's Customer Service score is rated right above Veeva Systems.
| COMPANY | Customer Service Score | |
|---|---|---|
| m3.com | 4.7/5 |
| Veeva Systems | 4/5 |
| SERMO | 3.6/5 |
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m3.com as an Employer
4.1/5
m3.com has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
m3.com scored a 67 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of m3.com would recommend the brand to a friend. ENPS measures how likely m3.com employees would recommend working at m3.com to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
