50
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
SERMO
Marketing or Exec? Claim Your Free Account
About SERMO's Brand
SERMO is the social network for doctors.
Brand at a Glance
73%
Customer Loyalty
3.3/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
SERMO CMO
SERMO NPS
SERMO 's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether SERMO 's customers would recommend using the product based on a scale of -100 to 100.
SERMO Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
SERMO NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Oct 2023 100 | Oct 2023 | 100 |
Nov 2025 50 | Nov 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SERMO Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of SERMO users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
SERMO Product Quality
3.3/5
SERMO has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock SERMO's overall Product Quality score rated by its users and customers.
SERMO Product Information
SERMO ’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.sermo.com
- Company Size
- 11-50 Employees
Industry
Tech
Enterprise
Healthcare
Mobile App
SaaS
SERMO Pricing
SERMO ROI & Value For Money
3.7/5
SERMO has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock SERMO's overall ROI score rated by its users and customers.
SERMO Customer Satisfaction (CSAT)
SERMO Customer Satisfaction (CSAT) Score
75 / 100
SERMO has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SERMO Customer Service
3.6/5
SERMO has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock SERMO's overall Customer Service score rated by its users and customers.
About SERMO 's Customer Service
Address
200 Park Avenue South, Ste 1310, New York City, NY
Website
http://www.sermo.com
SERMO as an Employer
2.5/5
SERMO has a 2.5/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
SERMO scored a 50 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of SERMO would recommend the brand to a friend. ENPS measures how likely SERMO employees would recommend working at SERMO to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
