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NPS
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Skillshare is ranked #292 in Tech Brands
Skillshare is ranked #292 in Tech Brands
About Skillshare's Brand
Skillshare is an online learning community for creatives. Skillshare’s brand is ranked #887 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Skillshare. When compared to other organizations within the Tech industry, Skillshare is ranked #292. Among its major competitors, Skillshare is ranked in 5th place for NPS while BizLibrary is 1st, and OpenSesame is 2nd.Their current valuation is $100.00M
Brand at a Glance
70%
Customer Loyalty
3.2/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
Skillshare Ranking
- #887 in Global Best Brands
- #292 in Tech
- #4 / 4 of its competitors
Skillshare NPS
Skillshare's Net Promoter Score (NPS) is a -3 with 37% Promoters, 23% Passives, and 40% Detractors. Net Promoter Score tracks whether Skillshare's customers would recommend using the product based on a scale of -100 to 100.
Skillshare Overall NPS
| 37% | Promoters |
|---|---|
| 23% | Passives |
| 40% | Detractors |
Skillshare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 3 | Jan 2023 | 3 |
Feb 2023 6 | Feb 2023 | 6 |
Mar 2023 6 | Mar 2023 | 6 |
Apr 2023 9 | Apr 2023 | 9 |
May 2023 14 | May 2023 | 14 |
Aug 2023 11 | Aug 2023 | 11 |
Sep 2023 8 | Sep 2023 | 8 |
Nov 2023 5 | Nov 2023 | 5 |
Mar 2024 6 | Mar 2024 | 6 |
Apr 2024 5 | Apr 2024 | 5 |
Oct 2024 2 | Oct 2024 | 2 |
Nov 2024 -3 | Nov 2024 | -3 |
How Other Brands Compare
Skillshare is ranked #4 for NPS among its competitors. OpenSesame and General Assembly come in first and second, with Udacity coming in at third. Among those competitors, it is the lowest valued company behind General Assembly.
 Skillshare |  General Assembly |  Udacity |  OpenSesame | |
| Global Ranking | #887 | #- | #- | #- |
| NPS | -3 | 26 | 19 | 42 |
| Valuation Updated every 24 hours for public companies | $100.00M | $11.23B | $450.00M | $150.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Skillshare NPS by Gender
Male customers rated Skillshare's NPS 30 points higher than Female customers.
Male
-1
Skillshare's NPS was rated -1 by Male customers on Comparably.
37%
Promoters
25%
Passives
38%
Detractors
Female
-31
Skillshare's NPS was rated -31 by Female customers on Comparably.
23%
Promoters
23%
Passives
54%
Detractors
Skillshare NPS by Ethnicity
Skillshare's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -63 | Caucasian | -63 |
Other -60 | Other | -60 |
Skillshare NPS by Usage
Skillshare's NPS was rated the highest by customers who have used Skillshare's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -11 | Less than 1 Year | -11 |
1 to 2 Years -9 | 1 to 2 Years | -9 |
Skillshare NPS vs. Competitors
Compared to its competitors, Skillshare's NPS is rated right above Respondus, and is preceded by Udacity.
| COMPANY | NPS Score | |
|---|---|---|
 | BizLibrary | 68 |
| OpenSesame | 42 |
| General Assembly | 26 |
| Udacity | 19 |
| Skillshare | -3 |
 | Respondus | -100 |
Skillshare NPS vs Companies in Tech
In the Tech industry, Skillshare's NPS is rated right below Peloton.
| COMPANY | NPS Score | |
|---|---|---|
 | Nintendo | 55 |
 | Spotify | 49 |
 | Apple | 48 |
 | Zoom Video Communications | 44 |
 | Netflix | 43 |
 | 42 | |
 | ROBLOX | 38 |
 | Peloton | 31 |
| Skillshare | -3 |
Skillshare Customer Reviews
Out of the 4 Skillshare customer reviews 1 was positive and 3 were constructive. Skillshare customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Skillshare Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Skillshare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Skillshare Customer Loyalty Score by Gender
Male customers rated Skillshare's Customer Loyalty score 8% higher than Female customers.
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Male
66%
Yes
Female
58%
Yes
Skillshare Customer Loyalty Score by Ethnicity
Skillshare's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
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44
out of 100
Caucasian
28
out of 100
Other
Skillshare Customer Loyalty Score by Usage
Skillshare's Customer Loyalty score was rated the highest by customers who have used Skillshare's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Skillshare Customer Loyalty Score by Industry
Skillshare's Customer Loyalty score was rated 40% by Tech industry customers.
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Skillshare Customer Loyalty vs. Competitors
Compared to its competitors, Skillshare's Customer Loyalty score is rated right above Respondus, and is preceded by General Assembly.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| BizLibrary | 100% |
| OpenSesame | 100% |
| Udacity | 78% |
| General Assembly | 73% |
| Skillshare | 70% |
| Respondus | 10% |
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Customer Loyalty for Other Tech Brands
In the Tech industry, Skillshare's Customer Loyalty score is rated right below Peloton.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ROBLOX | 89% |
| Nintendo | 89% |
| Netflix | 87% |
| 87% | |
| Spotify | 87% |
| Apple | 86% |
| Zoom Video Communications | 84% |
| Peloton | 82% |
| Skillshare | 70% |
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Skillshare Product Quality
3.2/5
Skillshare has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Skillshare Product Information
Skillshare’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Skillshare's product the highest.
- Website
- http://skillshare.com
- Company Size
- 51-200 Employees
Industry
Education
Quick Insights into Skillshare Product Quality
Skillshare's Product Quality score was rated highest by Male customers, and rated lowest by Other customers.
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Ranked Skillshare Product Quality the Highest
Ranked Skillshare Product Quality the Lowest
Skillshare Product Quality Score by Gender
Male customers rated Skillshare's Product Quality score 1 stars higher than Female customers.
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Male
3.4/5
Female
2.4/5
Skillshare Product Quality Score by Ethnicity
Skillshare's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Other 1.9 | Other | 1.9 |
Skillshare Product Quality Score by Usage
Skillshare's Product Quality score was rated the highest by customers who have used Skillshare's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Skillshare Product Quality Score by Industry
Skillshare's Product Quality score was rated 2 stars by Tech industry customers.
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Skillshare Product Quality vs. Competitors
Compared to its competitors, Skillshare's Product Quality score is rated right above Respondus, and is preceded by General Assembly.
| COMPANY | Product Quality Score | |
|---|---|---|
| BizLibrary | 4.3/5 |
| Udacity | 3.9/5 |
| OpenSesame | 3.8/5 |
| General Assembly | 3.6/5 |
| Skillshare | 3.2/5 |
| Respondus | 1.5/5 |
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Product Quality for Other Tech Brands
In the Tech industry, Skillshare's Product Quality score is rated right below ROBLOX.
| COMPANY | Product Quality Score | |
|---|---|---|
| Nintendo | 4.4/5 |
| Apple | 4.3/5 |
| Zoom Video Communications | 4.3/5 |
| Netflix | 4.2/5 |
| Spotify | 4.2/5 |
| 4.1/5 | |
| Peloton | 4/5 |
| ROBLOX | 4/5 |
| Skillshare | 3.2/5 |
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Skillshare Pricing
Skillshare ROI & Value For Money
3.3/5
Skillshare has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Skillshare Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Skillshare ROI
Skillshare's ROI score was rated highest by Male customers, and rated lowest by Other customers.
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Ranked Skillshare ROI the Highest
Ranked Skillshare ROI the Lowest
Skillshare ROI Score by Gender
Male customers rated Skillshare's ROI score 1.1 stars higher than Female customers.
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Male
3.2/5
Female
2.1/5
Skillshare ROI Score by Ethnicity
Skillshare's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Other 1.5 | Other | 1.5 |
Skillshare ROI Score by Usage
Skillshare's ROI score was rated the highest by customers who have used Skillshare's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Skillshare ROI Score by Industry
Skillshare's ROI score was rated 1.6 stars by Tech industry customers.
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Skillshare Pricing vs. Competitors
Compared to its competitors, Skillshare's ROI score is rated right above Respondus, and is preceded by General Assembly.
| COMPANY | Pricing Score | |
|---|---|---|
| BizLibrary | 4.5/5 |
| OpenSesame | 4.1/5 |
| Udacity | 3.6/5 |
| General Assembly | 3.6/5 |
| Skillshare | 3.3/5 |
| Respondus | 1.5/5 |
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ROI for Other Tech Brands
In the Tech industry, Skillshare's ROI score is rated right below ROBLOX.
| COMPANY | Pricing Score | |
|---|---|---|
| Zoom Video Communications | 4.1/5 |
| 4/5 | |
| Spotify | 4/5 |
| Nintendo | 4/5 |
| Peloton | 4/5 |
| Netflix | 4/5 |
| Apple | 4/5 |
| ROBLOX | 3.8/5 |
| Skillshare | 3.3/5 |
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Skillshare Customer Satisfaction (CSAT)
Skillshare Customer Satisfaction (CSAT) Score
52 / 100
Skillshare has an overall Customer Satisfaction score of 52 rated by its users and customers.
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Very Satisfied
24%
Satisfied
28%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
3%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Skillshare Customer Satisfaction
Skillshare's Customer Satisfaction score was rated highest by customers who have used Skillshare's products/services for Less than 1 Year, and rated lowest by customers who have used Skillshare's products/services for 1 to 2 Years.
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Ranked Skillshare Customer Satisfaction the Highest
Ranked Skillshare Customer Satisfaction the Lowest
Skillshare Customer Satisfaction Score by Gender
Male customers rated Skillshare's Customer Satisfaction score 15 points higher than Female customers.
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60 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 20% |
45 / 100
FemaleVery Satisfied | 18% | |
|---|---|---|
Satisfied | 27% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 55% |
Skillshare Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Skillshare's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
17%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to Other
Skillshare's Customer Satisfaction (CSAT) score was rated 40% according to Other users and customers.
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40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
Skillshare Customer Satisfaction Score by Usage
Skillshare's Customer Satisfaction score was rated the highest by customers who have used Skillshare's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Skillshare Customer Satisfaction vs. Competitors
Compared to its competitors, Skillshare's Customer Satisfaction score is rated right above Respondus, and is preceded by General Assembly.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| BizLibrary | 100% |
| OpenSesame | 100% |
| Udacity | 79% |
| General Assembly | 70% |
| Skillshare | 52% |
| Respondus | 0% |
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Customer Satisfaction for Other Tech Brands
In the Tech industry, Skillshare's Customer Satisfaction score is rated right below Peloton.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Nintendo | 88% |
| Netflix | 85% |
| Apple | 85% |
| Spotify | 85% |
| 81% | |
| Zoom Video Communications | 74% |
| ROBLOX | 73% |
| Peloton | 63% |
| Skillshare | 52% |
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Skillshare Customer Service
3.2/5
Skillshare has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Skillshare's Customer Service
Address
35 East 21st Street, Floor 5, New York City, NY 10010
Website
http://skillshare.com
Phone Number
(888) 364 6223
Skillshare's Social Links
Quick Insights into Skillshare Customer Service
Skillshare's Customer Service score was rated highest by Male customers, and rated lowest by Other customers.
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Ranked Skillshare Customer Service the Highest
Ranked Skillshare Customer Service the Lowest
Skillshare Customer Service Score by Gender
Male customers rated Skillshare's Customer Service score 1.3 stars higher than Female customers.
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Male
3.5/5
Female
2.2/5
Skillshare Customer Service Score by Ethnicity
Skillshare's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Skillshare.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Other 1.6 | Other | 1.6 |
Skillshare Customer Service Score by Usage
Skillshare's Customer Service score was rated the highest by customers who have used Skillshare's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Skillshare Customer Service Score by Industry
Skillshare's Customer Service score was rated 1.9 stars by Tech industry customers.
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Skillshare Customer Service vs. Competitors
Compared to its competitors, Skillshare's Customer Service score is rated right above Respondus, and is preceded by Udacity.
| COMPANY | Customer Service Score | |
|---|---|---|
| OpenSesame | 5/5 |
| BizLibrary | 4.7/5 |
| General Assembly | 3.8/5 |
| Udacity | 3.7/5 |
| Skillshare | 3.2/5 |
| Respondus | 1.5/5 |
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Customer Service for Other Tech Brands
In the Tech industry, Skillshare's Customer Service score is rated right below ROBLOX.
| COMPANY | Customer Service Score | |
|---|---|---|
| Apple | 4.2/5 |
| 4/5 | |
| Zoom Video Communications | 4/5 |
| Nintendo | 4/5 |
| Peloton | 4/5 |
| Netflix | 4/5 |
| Spotify | 4/5 |
| ROBLOX | 3.6/5 |
| Skillshare | 3.2/5 |
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Skillshare as an Employer
2.6/5
Skillshare has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Skillshare scored a -3 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Skillshare would recommend the brand to a friend. ENPS measures how likely Skillshare employees would recommend working at Skillshare to a friend.
Net Promoter Score
-3
NPS Score
| 37% | Promoters |
|---|---|
| 23% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 40% | Promoters |
|---|---|
| 27% | Passive |
| 33% | Detractors |
Global Ranking Snapshot
Skillshare is ranked #887 in the Global Top 100 Brands. It ranks just behind Veeva Systems and just ahead of Zoetis.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
885 |  | Carl's Jr |  | Andrew Puzder | Food and Beverages |
886 |  | Veeva Systems |  | Peter Gassner | Tech |
887 | | Skillshare | | Matthew Cooper | Tech |
888 |  | Zoetis |  | Kristin Peck | Health and Wellness |
889 |  | Fender Musical Instruments |  | Andy Mooney | Media and Entertainment |
890 |  | LIDL |  | Jesper Højer | Retail |
891 |  | Sheetz |  | Joseph Sheetz | Food and Beverages |
Tech Ranking Snapshot
Skillshare is ranked #292 in the Tech Industry. It ranks just behind Veeva Systems and just ahead of Zoetis.
| RANK | COMPANY | Location | |
|---|---|---|---|
290 |  | William Blair | Chicago, IL |
291 | | Veeva Systems | Pleasanton, CA |
292 | | Skillshare | New York City, NY |
293 | | Zoetis | Florham Park, NJ |
294 | | LIDL | |
295 |  | Primerica | Duluth, GA |
296 |  | Pipedrive | New York City, NY |
