-100
NPS
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Brand Page
Respondus
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About Respondus' Brand
Assessment tools for learning systems
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Respondus NPS
Respondus's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Respondus's customers would recommend using the product based on a scale of -100 to 100.
Respondus Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Respondus NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -100 | Jan 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Respondus Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Respondus users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Respondus Product Quality
1.5/5
Respondus has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Respondus' overall Product Quality score rated by its users and customers.
Respondus Product Information
Respondus’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.respondus.com/
- Company Size
- 51-200 Employees
Industry
Tech
Education
Enterprise
Hardware and Devices
Respondus Pricing
Respondus ROI & Value For Money
1.5/5
Respondus has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Respondus' overall ROI score rated by its users and customers.
Respondus Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Respondus Customer Service
1.5/5
Respondus has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Respondus' overall Customer Service score rated by its users and customers.
About Respondus's Customer Service
Address
8201 164th Ave NE, Suite 200, PO Box 3247, Redmond, WA
Website
https://www.respondus.com/
Phone Number
4258813329
Consumer vs. Employees
Respondus scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Respondus would recommend the brand to a friend. ENPS measures how likely Respondus employees would recommend working at Respondus to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
