42
NPS
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OpenSesame
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About OpenSesame's Brand
OpenSesame provides online training courses for businesses and employees. Among its major competitors, OpenSesame is ranked in 3rd place for NPS while Desmos is 1st, and BizLibrary is 2nd.Their current valuation is $150.00M
Brand at a Glance
100%
Customer Loyalty
3.8/5
Product Quality
4.1/5
Pricing
5/5
Customer Service
OpenSesame Ranking
- #2 / 4 of its competitors
OpenSesame NPS
OpenSesame's Net Promoter Score (NPS) is a 42 with 58% Promoters, 26% Passives, and 16% Detractors. Net Promoter Score tracks whether OpenSesame's customers would recommend using the product based on a scale of -100 to 100.
OpenSesame Overall NPS
| 58% | Promoters |
|---|---|
| 26% | Passives |
| 16% | Detractors |
OpenSesame NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 39 | Aug 2020 | 39 |
May 2022 42 | May 2022 | 42 |
How Other Brands Compare
OpenSesame is ranked second for NPS among its competitors. Desmos and Guild come in first and third, with Skillshare coming in at #4. Among those competitors, it is the third most valued company behind Guild.
OpenSesame |  Skillshare |  Guild |  Desmos | |
| Global Ranking | #- | #887 | #- | #- |
| NPS | 42 | -3 | 4 | 100 |
| Valuation Updated every 24 hours for public companies | $150.00M | $100.00M | $1.00B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OpenSesame NPS by Usage
OpenSesame's NPS was rated the highest by customers who have used OpenSesame's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 58 | 1 to 2 Years | 58 |
2 to 5 Years 28 | 2 to 5 Years | 28 |
5 to 10 Years 40 | 5 to 10 Years | 40 |
OpenSesame NPS vs. Competitors
Compared to its competitors, OpenSesame's NPS is rated right above Guild, and is preceded by BizLibrary.
| COMPANY | NPS Score | |
|---|---|---|
| Desmos | 100 |
 | BizLibrary | 68 |
| OpenSesame | 42 |
| Guild | 4 |
 | Learnerbly | N/A |
| Skillshare | -3 |
OpenSesame Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of OpenSesame users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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OpenSesame Customer Loyalty vs. Competitors
Compared to its competitors, OpenSesame's Customer Loyalty score is rated right above Guild, and is preceded by BizLibrary.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Desmos | 100% |
| BizLibrary | 100% |
| OpenSesame | 100% |
| Guild | 73% |
| Skillshare | 70% |
| Learnerbly | N/A |
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OpenSesame Product Quality
3.8/5
OpenSesame has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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OpenSesame Product Information
OpenSesame serves markets in the United States and Canada. OpenSesame supports Web devices and offers products for small, medium, and large sized businesses.
OpenSesame’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.opensesame.com
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
Education
SaaS
Languages Supported
English
Product Type
Online Course Software
Training Software
Mobile Learning Software
OpenSesame Product Quality vs. Competitors
Compared to its competitors, OpenSesame's Product Quality score is rated right above Skillshare, and is preceded by BizLibrary.
| COMPANY | Product Quality Score | |
|---|---|---|
| Desmos | 5/5 |
| BizLibrary | 4.3/5 |
| OpenSesame | 3.8/5 |
| Skillshare | 3.2/5 |
| Guild | 2.9/5 |
| Learnerbly | N/A |
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OpenSesame Pricing
OpenSesame ROI & Value For Money
4.1/5
OpenSesame has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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OpenSesame Pricing Plans
OpenSesame has a pricing structure that accommodates small, medium, and large businesses.
Who Uses OpenSesame?
Small Businesses
Medium Businesses
Large Enterprises
OpenSesame Pricing vs. Competitors
Compared to its competitors, OpenSesame's ROI score is rated right above Skillshare, and is preceded by BizLibrary.
| COMPANY | Pricing Score | |
|---|---|---|
| Desmos | 5/5 |
| BizLibrary | 4.5/5 |
| OpenSesame | 4.1/5 |
| Skillshare | 3.3/5 |
| Guild | 3/5 |
| Learnerbly | N/A |
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OpenSesame Customer Satisfaction (CSAT)
OpenSesame Customer Satisfaction (CSAT) Score
100 / 100
OpenSesame has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
OpenSesame Customer Satisfaction vs. Competitors
Compared to its competitors, OpenSesame's Customer Satisfaction score is rated right above Guild, and is preceded by BizLibrary.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Desmos | 100% |
| BizLibrary | 100% |
| OpenSesame | 100% |
| Guild | 56% |
| Skillshare | 52% |
| Learnerbly | 0% |
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OpenSesame Customer Service
5/5
OpenSesame has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About OpenSesame's Customer Service
Address
520 NW Davis Street, Suite 200, Portland, OR
Website
http://www.opensesame.com
Phone Number
(503) 808-1268
OpenSesame Customer Service vs. Competitors
Compared to its competitors, OpenSesame's Customer Service score is rated right above BizLibrary, and is preceded by Desmos.
| COMPANY | Customer Service Score | |
|---|---|---|
| Desmos | 5/5 |
| OpenSesame | 5/5 |
| BizLibrary | 4.7/5 |
| Skillshare | 3.2/5 |
| Guild | 3/5 |
| Learnerbly | N/A |
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OpenSesame as an Employer
4.7/5
OpenSesame has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
OpenSesame scored a 42 for Net Promoter Score and a 70 for Employee Net Promoter Score. NPS gauges how likely a customer of OpenSesame would recommend the brand to a friend. ENPS measures how likely OpenSesame employees would recommend working at OpenSesame to a friend.
Net Promoter Score
42
NPS Score
| 58% | Promoters |
|---|---|
| 26% | Passive |
| 16% | Detractors |
Employee Net Promoter Score
70
eNPS Score
| 76% | Promoters |
|---|---|
| 18% | Passive |
| 6% | Detractors |
