68
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
BizLibrary
Marketing or Exec? Claim Your Free Account
About BizLibrary's Brand
BizLibrary is a leading provider of online employee training and eLearning solutions. Among its major competitors, BizLibrary is ranked in 2nd place for NPS while Grovo is 1st, and OpenSesame is 3rd.
Brand at a Glance
100%
Customer Loyalty
4.3/5
Product Quality
4.5/5
Pricing
4.7/5
Customer Service
BizLibrary Ranking
- #2 / 4 of its competitors
BizLibrary NPS
BizLibrary's Net Promoter Score (NPS) is a 68 with 75% Promoters, 18% Passives, and 7% Detractors. Net Promoter Score tracks whether BizLibrary's customers would recommend using the product based on a scale of -100 to 100.
BizLibrary Overall NPS
| 75% | Promoters |
|---|---|
| 18% | Passives |
| 7% | Detractors |
BizLibrary NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 69 | Aug 2020 | 69 |
Jul 2022 68 | Jul 2022 | 68 |
How Other Brands Compare
BizLibrary is ranked second for NPS among its competitors. Grovo and OpenSesame come in first and third, with Skillshare coming in at #4.
BizLibrary |  Skillshare |  OpenSesame |  Grovo | |
| Global Ranking | #- | #887 | #- | #- |
| NPS | 68 | -3 | 42 | 82 |
| Valuation Updated every 24 hours for public companies | - | $100.00M | $150.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BizLibrary NPS by Usage
BizLibrary's NPS was rated the highest by customers who have used BizLibrary's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 80 | 1 to 2 Years | 80 |
2 to 5 Years 78 | 2 to 5 Years | 78 |
5 to 10 Years 73 | 5 to 10 Years | 73 |
BizLibrary NPS vs. Competitors
Compared to its competitors, BizLibrary's NPS is rated right above OpenSesame, and is preceded by Grovo.
| COMPANY | NPS Score | |
|---|---|---|
| Grovo | 82 |
| BizLibrary | 68 |
| OpenSesame | 42 |
 | schoox | 8 |
 | Safety Services Company | N/A |
 | ej4 | N/A |
| Skillshare | -3 |
BizLibrary Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of BizLibrary users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BizLibrary Customer Loyalty vs. Competitors
Compared to its competitors, BizLibrary's Customer Loyalty score is rated right above OpenSesame, and is preceded by Grovo.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Grovo | 100% |
| BizLibrary | 100% |
| OpenSesame | 100% |
| schoox | 76% |
| Skillshare | 70% |
| Safety Services Company | N/A |
| ej4 | N/A |
Unlock BizLibrary Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full BizLibrary Customer Loyalty vs. Competitors data and gain insights into your customers today.
BizLibrary Product Quality
4.3/5
BizLibrary has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock BizLibrary's overall Product Quality score rated by its users and customers.
BizLibrary Product Information
BizLibrary serves markets in the United States. BizLibrary supports Web devices and offers products for small and medium sized businesses.
BizLibrary’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- https://www.bizlibrary.com/
- Company Size
- 11-50 Employees
Industry
Tech
Education
SaaS
Languages Supported
English
French
German
Spanish
Japanese
Product Type
Online Course Software
Learning Management System (LMS) Software
Training Software
Mobile Learning Software
Microlearning Software
BizLibrary Product Quality vs. Competitors
Compared to its competitors, BizLibrary's Product Quality score is rated right above schoox, and is preceded by Grovo.
| COMPANY | Product Quality Score | |
|---|---|---|
| Grovo | 4.4/5 |
| BizLibrary | 4.3/5 |
| schoox | 3.9/5 |
| OpenSesame | 3.8/5 |
| Skillshare | 3.2/5 |
| Safety Services Company | N/A |
| ej4 | N/A |
Unlock BizLibrary Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full BizLibrary Product Quality vs. Competitors data and gain insights into your customers today.
BizLibrary Pricing
BizLibrary ROI & Value For Money
4.5/5
BizLibrary has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock BizLibrary's overall ROI score rated by its users and customers.
BizLibrary Pricing Plans
BizLibrary has a pricing structure that accommodates small and medium businesses.
Who Uses BizLibrary?
Small Businesses
Medium Businesses
BizLibrary Pricing vs. Competitors
Compared to its competitors, BizLibrary's ROI score is rated right above schoox, and is preceded by Grovo.
| COMPANY | Pricing Score | |
|---|---|---|
| Grovo | 4.5/5 |
| BizLibrary | 4.5/5 |
| schoox | 4.2/5 |
| OpenSesame | 4.1/5 |
| Skillshare | 3.3/5 |
| Safety Services Company | N/A |
| ej4 | N/A |
Unlock BizLibrary ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full BizLibrary ROI vs. Competitors data and gain insights into your customers today.
BizLibrary Customer Satisfaction (CSAT)
BizLibrary Customer Satisfaction (CSAT) Score
100 / 100
BizLibrary has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
BizLibrary Customer Satisfaction vs. Competitors
Compared to its competitors, BizLibrary's Customer Satisfaction score is rated right above OpenSesame.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| BizLibrary | 100% |
| OpenSesame | 100% |
| schoox | 100% |
| Skillshare | 52% |
| Grovo | 0% |
| Safety Services Company | 0% |
| ej4 | 0% |
Unlock BizLibrary Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full BizLibrary Customer Satisfaction vs. Competitors data and gain insights into your customers today.
BizLibrary Customer Service
4.7/5
BizLibrary has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock BizLibrary's overall Customer Service score rated by its users and customers.
About BizLibrary's Customer Service
Address
285 Chesterfield Business Parkway, Chesterfield, MO 63005
Website
https://www.bizlibrary.com/
BizLibrary Customer Service vs. Competitors
Compared to its competitors, BizLibrary's Customer Service score is rated right above schoox, and is preceded by OpenSesame.
| COMPANY | Customer Service Score | |
|---|---|---|
| Grovo | 5/5 |
| OpenSesame | 5/5 |
| BizLibrary | 4.7/5 |
| schoox | 4.3/5 |
| Skillshare | 3.2/5 |
| Safety Services Company | N/A |
| ej4 | N/A |
Unlock BizLibrary Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full BizLibrary Customer Service vs. Competitors data and gain insights into your customers today.
BizLibrary as an Employer
3.6/5
BizLibrary has a 3.6/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
BizLibrary scored a 68 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of BizLibrary would recommend the brand to a friend. ENPS measures how likely BizLibrary employees would recommend working at BizLibrary to a friend.
Net Promoter Score
68
NPS Score
| 75% | Promoters |
|---|---|
| 18% | Passive |
| 7% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 44% | Promoters |
|---|---|
| 34% | Passive |
| 22% | Detractors |
