82
NPS
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Brand Page
Grovo
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About Grovo's Brand
Brand at a Glance
100%
Customer Loyalty
4.4/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
Grovo NPS
Grovo's Net Promoter Score (NPS) is a 82 with 88% Promoters, 6% Passives, and 6% Detractors. Net Promoter Score tracks whether Grovo's customers would recommend using the product based on a scale of -100 to 100.
Grovo Overall NPS
| 88% | Promoters |
|---|---|
| 6% | Passives |
| 6% | Detractors |
Grovo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 82 | Aug 2020 | 82 |
Mar 2021 82 | Mar 2021 | 82 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Grovo Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Grovo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Grovo Product Quality
4.4/5
Grovo has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Grovo's overall Product Quality score rated by its users and customers.
Grovo Product Information
Grovo serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Grovo supports Web devices and offers products for small, medium, and large sized businesses.
Grovo’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- https://www.grovo.com/
- Company Size
- 51-200 Employees
Industry
Tech
Languages Supported
English
French
Spanish
Product Type
Online Course Software
Learning Management System (LMS) Software
Training Software
Microlearning Software
Course Authoring Software
Grovo Pricing
Grovo ROI & Value For Money
4.5/5
Grovo has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Grovo's overall ROI score rated by its users and customers.
Grovo Pricing Plans
Grovo has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Grovo?
Small Businesses
Medium Businesses
Large Enterprises
Grovo Customer Service
5/5
Grovo has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Grovo's overall Customer Service score rated by its users and customers.
About Grovo's Customer Service
Address
3 Park Ave, 30th Floor, New York City, NY 10016
Website
https://www.grovo.com/
Phone Number
2129242579
Grovo's Social Links
Grovo as an Employer
3.7/5
Grovo has a 3.7/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Grovo scored a 82 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Grovo would recommend the brand to a friend. ENPS measures how likely Grovo employees would recommend working at Grovo to a friend.
Net Promoter Score
82
NPS Score
| 88% | Promoters |
|---|---|
| 6% | Passive |
| 6% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
