8
NPS
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schoox
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About schoox's Brand
Schoox is an academy for self-learners where members can teach, learn, and certify their knowledge online. Among its major competitors, schoox is ranked in 3rd place for NPS while Seesaw is 1st, and BizLibrary is 2nd.
Brand at a Glance
76%
Customer Loyalty
3.9/5
Product Quality
4.2/5
Pricing
4.3/5
Customer Service
schoox Ranking
- #2 / 4 of its competitors
schoox NPS
schoox's Net Promoter Score (NPS) is a 8 with 33% Promoters, 42% Passives, and 25% Detractors. Net Promoter Score tracks whether schoox's customers would recommend using the product based on a scale of -100 to 100.
schoox Overall NPS
| 33% | Promoters |
|---|---|
| 42% | Passives |
| 25% | Detractors |
schoox NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
Mar 2021 50 | Mar 2021 | 50 |
May 2021 33 | May 2021 | 33 |
Sep 2021 0 | Sep 2021 | 0 |
Oct 2021 0 | Oct 2021 | 0 |
Nov 2021 -1 | Nov 2021 | -1 |
Mar 2023 14 | Mar 2023 | 14 |
May 2023 25 | May 2023 | 25 |
Feb 2024 22 | Feb 2024 | 22 |
Mar 2024 30 | Mar 2024 | 30 |
Jun 2024 18 | Jun 2024 | 18 |
May 2025 8 | May 2025 | 8 |
How Other Brands Compare
schoox is ranked second for NPS among its competitors. Seesaw and Skillshare come in first and third, with Fingerprint coming in at #4.
schoox |  Skillshare |  Fingerprint |  Seesaw | |
| Global Ranking | #- | #887 | #- | #- |
| NPS | 8 | -3 | - | 100 |
| Valuation Updated every 24 hours for public companies | - | $100.00M | $60.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
schoox NPS vs. Competitors
Compared to its competitors, schoox's NPS is rated right above MarcoPolo Learning, and is preceded by BizLibrary.
| COMPANY | NPS Score | |
|---|---|---|
| Seesaw | 100 |
 | BizLibrary | 68 |
| schoox | 8 |
 | MarcoPolo Learning | N/A |
| Skillshare | -3 |
schoox Customer Reviews
Out of the 2 schoox customer reviews 2 were positive and 0 were constructive. schoox customer reviews reflect that all customers have a favorable experience using the products/services of the company.
schoox Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of schoox users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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schoox Customer Loyalty vs. Competitors
Compared to its competitors, schoox's Customer Loyalty score is rated right above Skillshare, and is preceded by Seesaw.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| BizLibrary | 100% |
| Seesaw | 94% |
| schoox | 76% |
| Skillshare | 70% |
| MarcoPolo Learning | N/A |
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schoox Product Quality
3.9/5
schoox has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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schoox Product Information
schoox’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.schoox.com
- Company Size
- 51-200 Employees
Industry
Tech
Content
Education
Productivity
schoox Product Quality vs. Competitors
Compared to its competitors, schoox's Product Quality score is rated right above Skillshare, and is preceded by BizLibrary.
| COMPANY | Product Quality Score | |
|---|---|---|
| Seesaw | 4.6/5 |
| BizLibrary | 4.3/5 |
| schoox | 3.9/5 |
| Skillshare | 3.2/5 |
| MarcoPolo Learning | N/A |
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schoox Pricing
schoox ROI & Value For Money
4.2/5
schoox has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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schoox Pricing vs. Competitors
Compared to its competitors, schoox's ROI score is rated right above Skillshare, and is preceded by BizLibrary.
| COMPANY | Pricing Score | |
|---|---|---|
| Seesaw | 4.5/5 |
| BizLibrary | 4.5/5 |
| schoox | 4.2/5 |
| Skillshare | 3.3/5 |
| MarcoPolo Learning | N/A |
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schoox Customer Satisfaction (CSAT)
schoox Customer Satisfaction (CSAT) Score
100 / 100
schoox has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
71%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
schoox Customer Satisfaction vs. Competitors
Compared to its competitors, schoox's Customer Satisfaction score is rated right above Seesaw, and is preceded by BizLibrary.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| BizLibrary | 100% |
| schoox | 100% |
| Seesaw | 94% |
| Skillshare | 52% |
| MarcoPolo Learning | 0% |
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schoox Customer Service
4.3/5
schoox has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
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About schoox's Customer Service
Address
3112 Windsor Rd, Austin, TX 78703
Website
http://www.schoox.com
schoox's Social Links
schoox Customer Service vs. Competitors
Compared to its competitors, schoox's Customer Service score is rated right above Skillshare, and is preceded by Seesaw.
| COMPANY | Customer Service Score | |
|---|---|---|
| BizLibrary | 4.7/5 |
| Seesaw | 4.6/5 |
| schoox | 4.3/5 |
| Skillshare | 3.2/5 |
| MarcoPolo Learning | N/A |
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schoox as an Employer
4.3/5
schoox has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
schoox scored a 8 for Net Promoter Score and a 93 for Employee Net Promoter Score. NPS gauges how likely a customer of schoox would recommend the brand to a friend. ENPS measures how likely schoox employees would recommend working at schoox to a friend.
Net Promoter Score
8
NPS Score
| 33% | Promoters |
|---|---|
| 42% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
93
eNPS Score
| 93% | Promoters |
|---|---|
| 7% | Passive |
| 0% | Detractors |
