Carl's Jr NPS & Customer Reviews | Comparably
Carl's Jr is
Ranked
#70
in
Food and Beverages Brands
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Carl's Jr
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Carl's Jr is ranked #70 in Food and Beverages Brands

About Carl's Jr's Brand

Carl's Jr. is a fast-food restaurant chain. Carl's Jr’s brand is ranked #885 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Carl's Jr. When compared to other organizations within the Food and Beverages industry, Carl's Jr is ranked #70. Among its major competitors, Carl's Jr is ranked in 1st place for NPS while Jack in the Box is 2nd, and Hardee's is 3rd.

Brand at a Glance

82%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
4/5
Customer Service

Carl's Jr Ranking

Carl's Jr NPS

Carl's Jr's Net Promoter Score (NPS) is a 37 with 60% Promoters, 17% Passives, and 23% Detractors. Net Promoter Score tracks whether Carl's Jr's customers would recommend using the product based on a scale of -100 to 100.

Carl's Jr Overall NPS

37
NPS
60%Promoters
17%Passives
23%Detractors
Carl's Jr Overall NPS

Carl's Jr NPS Trend

-100
-50
0
50
100
May 2024
40
May 202440
Jun 2024
42
Jun 202442
Aug 2024
42
Aug 202442
Sep 2024
42
Sep 202442
Oct 2024
41
Oct 202441
Dec 2024
41
Dec 202441
Jan 2025
41
Jan 202541
Mar 2025
41
Mar 202541
Jul 2025
40
Jul 202540
Aug 2025
40
Aug 202540
Oct 2025
38
Oct 202538
Nov 2025
38
Nov 202538

How Other Brands Compare

Carl's Jr is ranked first for NPS among its competitors. Jack in the Box and Burger King come in second and third, with Taco Bell coming in at #4.

Carl's Jr's Logo
Carl's Jr
Taco Bell's Logo
Taco Bell
Jack in the Box's Logo
Jack in the Box
Burger King's Logo
Burger King
Global Ranking#885#143#278#-
NPS37-13-7-13
Social Sentiment Calculated by analyzing social media and other online mentions-NeutralNeutralNeutral
Valuation Updated every 24 hours for public companies-$32.95B$2.26B$23.87B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Carl's Jr NPS by Gender

Male customers rated Carl's Jr's NPS 34 points higher than Female customers.

Male

59

Carl's Jr's NPS was rated 59 by Male customers on Comparably.

74%
Promoters
11%
Passives
15%
Detractors

Female

25

Carl's Jr's NPS was rated 25 by Female customers on Comparably.

56%
Promoters
13%
Passives
31%
Detractors

Carl's Jr NPS by Ethnicity

Carl's Jr's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

-100
-50
0
50
100
Caucasian
21
Caucasian21
Hispanic or Latino
61
Hispanic or Latino61
Other
49
Other49

Carl's Jr NPS by Age

Carl's Jr's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

0
20
40
60
80
100
Promoters
68%
Passives
16%
Detractors
16%
18-2568%16%16%
Promoters
75%
Passives
25%
Detractors
0%
31-3575%25%0%
Promoters
75%
Passives
0%
Detractors
25%
51-5575%0%25%
Promoters
67%
Passives
0%
Detractors
33%
61-6567%0%33%
Promoters
60%
Passives
10%
Detractors
30%
66+60%10%30%

Carl's Jr NPS by Usage

Carl's Jr's NPS was rated the highest by customers who have used Carl's Jr's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

-100
-50
0
50
100
Less than 1 Year
100
Less than 1 Year100
1 to 2 Years
43
1 to 2 Years43
2 to 5 Years
75
2 to 5 Years75
5 to 10 Years
37
5 to 10 Years37
Over 10 Years
30
Over 10 Years30

Carl's Jr NPS vs. Competitors

Compared to its competitors, Carl's Jr's NPS is rated right above Jack in the Box.

Carl's Jr NPS vs Companies in Food and Beverages

In the Food and Beverages industry, Carl's Jr's NPS is rated right above Hershey Company, and is preceded by The Coca-Cola Company.

Carl's Jr Customer Reviews

Out of the 6 Carl's Jr customer reviews 6 were positive and 0 were constructive. Carl's Jr customer reviews reflect that all customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
The portion size and quality and real ingredients
What do you value most about this brand?
Fresh fast food and friendly service
What do you value most about this brand?
the quality of their food
What do you value most about this brand?
The great food and the cheap prices
What do you value most about this brand?
Breakfast steak and egg burritos

Carl's Jr Customer Loyalty

82%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

82% of Carl's Jr users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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82
82%
18
18%
Carl's Jr Customer Loyalty

Carl's Jr Customer Loyalty Score by Gender

Male customers rated Carl's Jr's Customer Loyalty score 19% higher than Female customers.

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Male
97%
Yes
Female
78%
Yes

Carl's Jr Customer Loyalty Score by Ethnicity

Carl's Jr's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.

% who answered "Yes"

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95
out of 100
Caucasian
79
out of 100
Hispanic or Latino
70
out of 100
Other

Carl's Jr Customer Loyalty Score by Age

Carl's Jr's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.

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0
20%
40%
60%
80%
100%
18-25
91%
18-2591%
31-35
100%
31-35100%
51-55
100%
51-55100%
61-65
70%
61-6570%
66+
82%
66+82%

Carl's Jr Customer Loyalty Score by Usage

Carl's Jr's Customer Loyalty score was rated the highest by customers who have used Carl's Jr's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
100%
1 to 2 Years
87%
2 to 5 Years
93%
5 to 10 Years
89%
Over 10 Years
84%

Carl's Jr Customer Loyalty Score by Industry

Carl's Jr's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Government and Public Policy industry customers.

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Tech
100%
Accounting
100%
Government and Public Policy
70%
Healthcare, Hospitals and Medicine
78%
Marketing, Advertising and Research
100%

Carl's Jr Customer Loyalty vs. Competitors

Compared to its competitors, Carl's Jr's Customer Loyalty score is rated right above Jack in the Box.

COMPANYCustomer Loyalty Score
Carl's Jr82%
Jack in the Box77%
Wendy's76%
Taco Bell75%
Hardee's72%
Burger King72%

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Carl's Jr's Logo
VS
Jack in the Box's Logo
Wendy's' Logo
Taco Bell's Logo
Hardee's' Logo
Burger King's Logo

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Customer Loyalty for Other Food and Beverages Brands

In the Food and Beverages industry, Carl's Jr's Customer Loyalty score is rated right above PepsiCo, and is preceded by The Coca-Cola Company.

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Carl's Jr's Logo
VS
Chick-fil-A's Logo
The Coca-Cola Company's Logo
PepsiCo's Logo
Red Bull's Logo
Hershey Company's Logo
McDonald's' Logo
Starbucks' Logo
Mars' Logo

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Carl's Jr Product Quality

4.1/5

Carl's Jr has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

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Carl's Jr Product Information

Carl's Jr’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Carl's Jr's product the highest. Reviewers from the Government and Public Policy industry rated Carl's Jr the lowest at 3.5.

Website
http://carlsjr.com/
Company Size
201-500 Employees

Industry

Tech
Food & Beverages

Quick Insights into Carl's Jr Product Quality

Carl's Jr's Product Quality score was rated highest by customers who have used Carl's Jr's products/services for Less than 1 Year, and rated lowest by customers from the Government and Public Policy industry.

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Ranked Carl's Jr Product Quality the Highest

Less than 1 Year
5
Accounting
4.8
31-35
4.5

Ranked Carl's Jr Product Quality the Lowest

5 to 10 Years
3.5
61-65
3.5
Government and Public Policy
3.5

Carl's Jr Product Quality Score by Gender

Male customers rated Carl's Jr's Product Quality score 0.3 stars higher than Female customers.

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Male

4.2/5

Female

3.9/5

Carl's Jr Product Quality Score by Ethnicity

Carl's Jr's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.

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0
1
2
3
4
5
Caucasian
3.7
Caucasian3.7
Hispanic or Latino
4.2
Hispanic or Latino4.2
Other
4.4
Other4.4

Carl's Jr Product Quality Score by Age

Carl's Jr's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.

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0
1
2
3
4
5
18-25
4.2
18-254.2
31-35
4.5
31-354.5
51-55
4.5
51-554.5
61-65
3.5
61-653.5
66+
3.6
66+3.6

Carl's Jr Product Quality Score by Usage

Carl's Jr's Product Quality score was rated the highest by customers who have used Carl's Jr's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
5
1 to 2 Years
4
2 to 5 Years
4.7
5 to 10 Years
3.5
Over 10 Years
3.9

Carl's Jr Product Quality Score by Industry

Carl's Jr's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Government and Public Policy industry customers.

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Tech
3.6
Accounting
4.8
Government and Public Policy
3.5
Healthcare, Hospitals and Medicine
3.9
Marketing, Advertising and Research
4.5

Carl's Jr Product Quality vs. Competitors

Compared to its competitors, Carl's Jr's Product Quality score is rated right above Hardee's.

COMPANYProduct Quality Score
Carl's Jr4.1/5
Hardee's3.2/5
Jack in the Box3.1/5
Burger King3.1/5
Wendy's3/5
Taco Bell2.9/5

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Carl's Jr's Logo
VS
Hardee's' Logo
Jack in the Box's Logo
Burger King's Logo
Wendy's' Logo
Taco Bell's Logo

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Product Quality for Other Food and Beverages Brands

In the Food and Beverages industry, Carl's Jr's Product Quality score is rated right above Mars, and is preceded by Hershey Company.

COMPANYProduct Quality Score
Chick-fil-A4.3/5
The Coca-Cola Company4.2/5
Red Bull4.2/5
Starbucks4.1/5
Hershey Company4.1/5
Carl's Jr4.1/5
Mars4/5
PepsiCo4/5
McDonald's3.7/5

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Carl's Jr's Logo
VS
Chick-fil-A's Logo
The Coca-Cola Company's Logo
Red Bull's Logo
Starbucks' Logo
Hershey Company's Logo
Mars' Logo
PepsiCo's Logo
McDonald's' Logo

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Carl's Jr Pricing

Carl's Jr ROI & Value For Money

3.8/5

Carl's Jr has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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Carl's Jr Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Carl's Jr.

Quick Insights into Carl's Jr ROI

Carl's Jr's ROI score was rated highest by customers who have used Carl's Jr's products/services for Less than 1 Year, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.

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Ranked Carl's Jr ROI the Highest

Less than 1 Year
4.8
Accounting
4.5
51-55
4.2

Ranked Carl's Jr ROI the Lowest

Caucasian
3.2
5 to 10 Years
2.9
Healthcare, Hospitals and Medicine
2.4

Carl's Jr ROI Score by Gender

Male customers rated Carl's Jr's ROI score 0.8 stars higher than Female customers.

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Male

4.1/5

Female

3.3/5

Carl's Jr ROI Score by Ethnicity

Carl's Jr's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

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0
1
2
3
4
5
Caucasian
3.2
Caucasian3.2
Hispanic or Latino
4.1
Hispanic or Latino4.1
Other
3.9
Other3.9

Carl's Jr ROI Score by Age

Carl's Jr's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.

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0
1
2
3
4
5
18-25
4.1
18-254.1
31-35
3.9
31-353.9
51-55
4.2
51-554.2
61-65
3.6
61-653.6
66+
3.2
66+3.2

Carl's Jr ROI Score by Usage

Carl's Jr's ROI score was rated the highest by customers who have used Carl's Jr's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
4.8
1 to 2 Years
3.9
2 to 5 Years
4.3
5 to 10 Years
2.9
Over 10 Years
3.8

Carl's Jr ROI Score by Industry

Carl's Jr's ROI score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech
3.4
Accounting
4.5
Government and Public Policy
2.8
Healthcare, Hospitals and Medicine
2.4
Marketing, Advertising and Research
4.5

Carl's Jr Pricing vs. Competitors

Compared to its competitors, Carl's Jr's ROI score is rated right above Jack in the Box.

COMPANYPricing Score
Carl's Jr3.8/5
Jack in the Box3.1/5
Burger King2.9/5
Hardee's2.9/5
Taco Bell2.8/5
Wendy's2.8/5

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Carl's Jr's Logo
VS
Jack in the Box's Logo
Burger King's Logo
Hardee's' Logo
Taco Bell's Logo
Wendy's' Logo

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ROI for Other Food and Beverages Brands

In the Food and Beverages industry, Carl's Jr's ROI score is rated right above Red Bull, and is preceded by Hershey Company.

COMPANYPricing Score
Chick-fil-A4.1/5
The Coca-Cola Company3.9/5
Hershey Company3.9/5
Carl's Jr3.8/5
Red Bull3.8/5
Mars3.8/5
PepsiCo3.8/5
Starbucks3.6/5
McDonald's3.6/5

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Carl's Jr's Logo
VS
Chick-fil-A's Logo
The Coca-Cola Company's Logo
Hershey Company's Logo
Red Bull's Logo
Mars' Logo
PepsiCo's Logo
Starbucks' Logo
McDonald's' Logo

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Carl's Jr Customer Satisfaction (CSAT)

Carl's Jr Customer Satisfaction (CSAT) Score

84 / 100

Carl's Jr has an overall Customer Satisfaction score of 84 rated by its users and customers.

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Very Satisfied48%
Satisfied36%
Neither Satisfied nor Dissatisfied7%
Dissatisfied1%
Very Dissatisfied8%
Very Satisfied
48%
Satisfied
36%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
1%
Very Dissatisfied
8%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Carl's Jr Customer Satisfaction

Carl's Jr's Customer Satisfaction score was rated highest by customers who have used Carl's Jr's products/services for 2 to 5 Years, and rated lowest by customers from the Government and Public Policy industry.

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Ranked Carl's Jr Customer Satisfaction the Highest

2 to 5 Years
100%
31-35
100%
Accounting
100%

Ranked Carl's Jr Customer Satisfaction the Lowest

Over 10 Years
63%
66+
60%
Government and Public Policy
34%

Carl's Jr Customer Satisfaction Score by Gender

Male customers rated Carl's Jr's Customer Satisfaction score 19 points higher than Female customers.

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88 / 100
Male
Very Satisfied
72%
Satisfied
16%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
12%
69 / 100
Female
Very Satisfied
50%
Satisfied
19%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
5%
Very Dissatisfied
13%

Carl's Jr Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Carl's Jr's Customer Satisfaction (CSAT) score was rated 69% according to Caucasian users and customers.

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69 / 100
Very Satisfied58%
Satisfied11%
Neither Satisfied nor Dissatisfied11%
Dissatisfied4%
Very Dissatisfied16%
Very Satisfied
58%
Satisfied
11%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
4%
Very Dissatisfied
16%

CSAT according to Hispanic or Latino

Carl's Jr's Customer Satisfaction (CSAT) score was rated 92% according to Hispanic or Latino users and customers.

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92 / 100
Very Satisfied69%
Satisfied23%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied8%
Very Satisfied
69%
Satisfied
23%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
8%

CSAT according to Other

Carl's Jr's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.

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67 / 100
Very Satisfied33%
Satisfied34%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied33%
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%

Carl's Jr Customer Satisfaction Score by Age

Carl's Jr's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

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0
20
40
60
80
100
18-25 CSAT Score
89%
Very Satisfied
71%
Satisfied
18%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
11%
18-2589%
31-35 CSAT Score
100%
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
31-35100%
51-55 CSAT Score
75%
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
51-5575%
61-65 CSAT Score
67%
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
61-6567%
66+ CSAT Score
60%
Very Satisfied
50%
Satisfied
10%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
20%
66+60%

Carl's Jr Customer Satisfaction Score by Usage

Carl's Jr's Customer Satisfaction score was rated the highest by customers who have used Carl's Jr's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
100
1 to 2 Years
80
2 to 5 Years
100
5 to 10 Years
76
Over 10 Years
63

Carl's Jr Customer Satisfaction Score by Industry

Carl's Jr's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Government and Public Policy industry customers.

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Tech
72
Accounting
100
Government and Public Policy
34
Healthcare, Hospitals and Medicine
75
Marketing, Advertising and Research
100

Carl's Jr Customer Satisfaction vs. Competitors

Compared to its competitors, Carl's Jr's Customer Satisfaction score is rated right above Hardee's.

COMPANYCustomer Satisfaction (CSAT) Score
Carl's Jr84%
Hardee's58%
Jack in the Box55%
Wendy's55%
Burger King52%
Taco Bell49%

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Carl's Jr's Logo
VS
Hardee's' Logo
Jack in the Box's Logo
Wendy's' Logo
Burger King's Logo
Taco Bell's Logo

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Customer Satisfaction for Other Food and Beverages Brands

In the Food and Beverages industry, Carl's Jr's Customer Satisfaction score is rated right above Starbucks, and is preceded by The Coca-Cola Company.

COMPANYCustomer Satisfaction (CSAT) Score
The Coca-Cola Company87%
Carl's Jr84%
Starbucks84%
Red Bull82%
Chick-fil-A81%
Hershey Company80%
PepsiCo79%
Mars74%
McDonald's72%

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Carl's Jr's Logo
VS
The Coca-Cola Company's Logo
Starbucks' Logo
Red Bull's Logo
Chick-fil-A's Logo
Hershey Company's Logo
PepsiCo's Logo
Mars' Logo
McDonald's' Logo

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Carl's Jr Customer Service

4/5

Carl's Jr has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About Carl's Jr's Customer Service

Address

Santa Ana, CA


Website

http://carlsjr.com/

Quick Insights into Carl's Jr Customer Service

Carl's Jr's Customer Service score was rated highest by customers who have used Carl's Jr's products/services for Less than 1 Year, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.

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Ranked Carl's Jr Customer Service the Highest

Less than 1 Year
4.8
Accounting
4.6
31-35
4.5

Ranked Carl's Jr Customer Service the Lowest

66+
3.1
Other
3.1
Healthcare, Hospitals and Medicine
2.9

Carl's Jr Customer Service Score by Gender

Male customers rated Carl's Jr's Customer Service score 0.6 stars higher than Female customers.

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Male

4.1/5

Female

3.5/5

Carl's Jr Customer Service Score by Ethnicity

Carl's Jr's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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0
20
40
60
80
100
Caucasian
3.5
Caucasian3.5
Hispanic or Latino
4.1
Hispanic or Latino4.1
Other
3.1
Other3.1

Carl's Jr Customer Service Score by Age

Carl's Jr's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

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0
20
40
60
80
100
18-25
4.1
18-254.1
31-35
4.5
31-354.5
51-55
4.4
51-554.4
61-65
3.5
61-653.5
66+
3.1
66+3.1

Carl's Jr Customer Service Score by Usage

Carl's Jr's Customer Service score was rated the highest by customers who have used Carl's Jr's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
4.8
1 to 2 Years
3.8
2 to 5 Years
4.3
5 to 10 Years
3.5
Over 10 Years
3.5

Carl's Jr Customer Service Score by Industry

Carl's Jr's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech
3.4
Accounting
4.6
Government and Public Policy
3
Healthcare, Hospitals and Medicine
2.9
Marketing, Advertising and Research
4.1

Carl's Jr Customer Service vs. Competitors

Compared to its competitors, Carl's Jr's Customer Service score is rated right above Hardee's.

COMPANYCustomer Service Score
Carl's Jr4/5
Hardee's3.1/5
Jack in the Box3.1/5
Wendy's2.9/5
Burger King2.9/5
Taco Bell2.7/5

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Carl's Jr's Logo
VS
Hardee's' Logo
Jack in the Box's Logo
Wendy's' Logo
Burger King's Logo
Taco Bell's Logo

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Customer Service for Other Food and Beverages Brands

In the Food and Beverages industry, Carl's Jr's Customer Service score is rated right above The Coca-Cola Company, and is preceded by Starbucks.

COMPANYCustomer Service Score
Chick-fil-A4.3/5
Starbucks4.1/5
Carl's Jr4/5
The Coca-Cola Company4/5
Red Bull4/5
Hershey Company3.9/5
Mars3.9/5
PepsiCo3.8/5
McDonald's3.6/5

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Carl's Jr's Logo
VS
Chick-fil-A's Logo
Starbucks' Logo
The Coca-Cola Company's Logo
Red Bull's Logo
Hershey Company's Logo
Mars' Logo
PepsiCo's Logo
McDonald's' Logo

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Carl's Jr as an Employer

2.8/5

Carl's Jr has a 2.8/5 stars for its overall company culture rated by their employees

  Carl's Jr CEO
bottom
25%
CEO of Carl's Jr

In the Bottom 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Carl's Jr scored a 37 for Net Promoter Score and a -32 for Employee Net Promoter Score. NPS gauges how likely a customer of Carl's Jr would recommend the brand to a friend. ENPS measures how likely Carl's Jr employees would recommend working at Carl's Jr to a friend.

Net Promoter Score

37
NPS Score
60%Promoters
17%Passive
23%Detractors

Employee Net Promoter Score

-32
eNPS Score
23%Promoters
22%Passive
55%Detractors

Global Ranking Snapshot

Carl's Jr is ranked #885 in the Global Top 100 Brands. It ranks just behind Sweetwater and just ahead of Veeva Systems.

RANKCOMPANYCEOINDUSTRY
883
QuikTrip  QuikTrip CEO
Chet Cadieux
Retail
884
Sweetwater  Sweetwater CEO
Mike Clem
Media and Entertainment
885
Carl's Jr  Carl's Jr CEO
Andrew Puzder
Food and Beverages
886
Veeva Systems  Veeva Systems CEO
Peter Gassner
Tech
887
Skillshare  Skillshare CEO
Matthew Cooper
Tech
888
Zoetis  Zoetis CEO
Kristin Peck
Health and Wellness
889
Fender Musical Instruments  Fender Musical Instruments CEO
Andy Mooney
Media and Entertainment

Food and Beverages Ranking Snapshot

Carl's Jr is ranked #70 in the Food and Beverages Industry. It ranks just behind SABMiller and just ahead of Sheetz.

RANKCOMPANYLocation
68
Imperfect Foods
San Francisco, CA
69
SABMiller
70
Carl's Jr
Santa Ana, CA
71
Sheetz
72
Culver's Restaurants
73
E. & J. Gallo Winery
Modesto, CA
74
Drizly
Boston, MA