Sweetwater NPS & Customer Reviews | Comparably
Sweetwater is
Ranked
#107
in
Media and Entertainment Brands
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Sweetwater is ranked #107 in Media and Entertainment Brands

About Sweetwater's Brand

Our mission is simple — always do the right thing. Whether for customers, visitors, fellow employees, or business partners, our goal is always to exceed expectations and conduct ourselves with integrity, honesty, and respect for others. Sweetwater’s brand is ranked #884 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Sweetwater. When compared to other organizations within the Media and Entertainment industry, Sweetwater is ranked #107. Among its major competitors, Sweetwater is ranked in 1st place for NPS while zZounds Music is 2nd, and Sam Ash Music is 3rd.Their current valuation is $8.65B

Brand at a Glance

87%
Customer Loyalty
4.5/5
Product Quality
4.4/5
Pricing
4.4/5
Customer Service

Sweetwater CMO
  Sweetwater CMO

David Stewart

David Stewart serves as the Executive Vice President and Chief Marketing Officer of Sweetwater Sound. David started at Sweetwater Sound in May of 2016. David currently resides in the Fort Wayne, Indiana Area.

Sweetwater Ranking

Sweetwater NPS

Sweetwater's Net Promoter Score (NPS) is a 63 with 76% Promoters, 11% Passives, and 13% Detractors. Net Promoter Score tracks whether Sweetwater's customers would recommend using the product based on a scale of -100 to 100.

Sweetwater Overall NPS

63
NPS
76%Promoters
11%Passives
13%Detractors
Sweetwater Overall NPS

Sweetwater NPS Trend

-100
-50
0
50
100
May 2023
64
May 202364
Jun 2023
64
Jun 202364
Dec 2023
66
Dec 202366
Mar 2024
66
Mar 202466
May 2024
66
May 202466
Jul 2024
66
Jul 202466
Aug 2024
66
Aug 202466
Sep 2024
64
Sep 202464
Jan 2025
65
Jan 202565
Feb 2025
63
Feb 202563
Mar 2025
63
Mar 202563
Apr 2025
63
Apr 202563

How Other Brands Compare

Sweetwater is ranked first for NPS among its competitors. zZounds Music and Sam Ash Music come in second and third, with Guitar Center coming in at #4. Among those competitors, it is the most valued company.

Sweetwater's Logo
Sweetwater
zZounds Music's Logo
zZounds Music
Sam Ash Music's Logo
Sam Ash Music
Guitar Center's Logo
Guitar Center
Global Ranking#884#-#-#-
NPS635012-10
Valuation Updated every 24 hours for public companies$8.65B---

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Sweetwater NPS by Gender

Female customers rated Sweetwater's NPS 13 points higher than Male customers.

Male

62

Sweetwater's NPS was rated 62 by Male customers on Comparably.

77%
Promoters
8%
Passives
15%
Detractors

Female

75

Sweetwater's NPS was rated 75 by Female customers on Comparably.

75%
Promoters
25%
Passives
0%
Detractors

Sweetwater NPS by Ethnicity

Sweetwater's NPS was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.

-100
-50
0
50
100
Caucasian
64
Caucasian64
Hispanic or Latino
49
Hispanic or Latino49

Sweetwater NPS by Age

Sweetwater's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.

0
20
40
60
80
100
Promoters
86%
Passives
14%
Detractors
0%
18-2586%14%0%
Promoters
87%
Passives
0%
Detractors
13%
31-3587%0%13%
Promoters
80%
Passives
20%
Detractors
0%
36-4080%20%0%
Promoters
100%
Passives
0%
Detractors
0%
41-45100%0%0%
Promoters
56%
Passives
0%
Detractors
44%
46-5056%0%44%
Promoters
56%
Passives
33%
Detractors
11%
51-5556%33%11%
Promoters
57%
Passives
14%
Detractors
29%
56-6057%14%29%
Promoters
67%
Passives
0%
Detractors
33%
61-6567%0%33%
Promoters
100%
Passives
0%
Detractors
0%
66+100%0%0%

Sweetwater NPS by Usage

Sweetwater's NPS was rated the highest by customers who have used Sweetwater's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

-100
-50
0
50
100
Less than 1 Year
72
Less than 1 Year72
1 to 2 Years
61
1 to 2 Years61
2 to 5 Years
56
2 to 5 Years56
5 to 10 Years
40
5 to 10 Years40
Over 10 Years
62
Over 10 Years62

Sweetwater NPS vs. Competitors

Compared to its competitors, Sweetwater's NPS is rated right above zZounds Music.

Sweetwater NPS vs Companies in Media and Entertainment

In the Media and Entertainment industry, Sweetwater's NPS is rated right above Nintendo.

Sweetwater Customer Reviews

Out of the 18 Sweetwater customer reviews 14 were positive and 4 were constructive. Sweetwater customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
The biggest music retailer with most the resources and the largest brand accounts....but Sweetwater "feels" like a mom and pop music shop when I have done any business with them. I have 30 plus years in the music business, my day and night job, from performong to recording to producing.
What can this brand most improve?
Quit lying about product to get a sale
What do you value most about this brand?
They deliver an exceptional, personalized customer service expeience.
What do you value most about this brand?
outstanding customer support and service
What do you value most about this brand?
service, vibe, follow-up for cutomers' needs

Sweetwater Customer Loyalty

87%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

87% of Sweetwater users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

87
87%
13
13%
Sweetwater Customer Loyalty

Sweetwater Customer Loyalty Score by Gender

Male customers rated Sweetwater's Customer Loyalty score 10% higher than Female customers.

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Male
88%
Yes
Female
78%
Yes

Sweetwater Customer Loyalty Score by Ethnicity

Sweetwater's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

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85
out of 100
Caucasian
70
out of 100
Hispanic or Latino

Sweetwater Customer Loyalty Score by Age

Sweetwater's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.

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0
20%
40%
60%
80%
100%
18-25
94%
18-2594%
31-35
89%
31-3589%
36-40
100%
36-40100%
41-45
55%
41-4555%
46-50
70%
46-5070%
51-55
90%
51-5590%
56-60
100%
56-60100%
61-65
70%
61-6570%
66+
85%
66+85%

Sweetwater Customer Loyalty Score by Usage

Sweetwater's Customer Loyalty score was rated the highest by customers who have used Sweetwater's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
68%
1 to 2 Years
89%
2 to 5 Years
83%
5 to 10 Years
88%
Over 10 Years
100%

Sweetwater Customer Loyalty Score by Industry

Sweetwater's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Education industry customers.

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Tech
94%
Accounting
70%
Aerospace and Aviation
100%
Arts and Entertainment
93%
Business and Consumer Services
100%
Education
64%
Professional Services
100%
Retail
100%

Sweetwater Customer Loyalty vs. Competitors

Compared to its competitors, Sweetwater's Customer Loyalty score is rated right above Guitar Center, and is preceded by zZounds Music.

COMPANYCustomer Loyalty Score
zZounds Music100%
Sweetwater87%
Guitar Center73%
Reverb73%
Sam Ash Music52%

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Customer Loyalty for Other Media and Entertainment Brands

In the Media and Entertainment industry, Sweetwater's Customer Loyalty score is rated right above Netflix, and is preceded by Nintendo.

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Sweetwater's Logo
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ROBLOX's Logo
Nintendo's Logo
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Sweetwater Product Quality

4.5/5

Sweetwater has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.

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Sweetwater Product Information

Sweetwater’s product quality score is a 4.5 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Sweetwater's product the highest. Reviewers from the Professional Services industry rated Sweetwater the lowest at 3.8.

Website
http://www.sweetwater.com/
Company Size
1,001-5,000 Employees

Industry

Retail

Quick Insights into Sweetwater Product Quality

Sweetwater's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers ages 46-50.

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Ranked Sweetwater Product Quality the Highest

41-45
5
Aerospace and Aviation
5
Female
5

Ranked Sweetwater Product Quality the Lowest

Hispanic or Latino
4.1
Professional Services
3.8
46-50
3.4

Sweetwater Product Quality Score by Gender

Female customers rated Sweetwater's Product Quality score 0.5 stars higher than Male customers.

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Male

4.5/5

Female

5/5

Sweetwater Product Quality Score by Ethnicity

Sweetwater's Product Quality score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.

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0
1
2
3
4
5
Caucasian
4.5
Caucasian4.5
Hispanic or Latino
4.1
Hispanic or Latino4.1

Sweetwater Product Quality Score by Age

Sweetwater's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.

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0
1
2
3
4
5
18-25
4.9
18-254.9
31-35
4.2
31-354.2
36-40
4.8
36-404.8
41-45
5
41-455
46-50
3.4
46-503.4
51-55
4.6
51-554.6
56-60
4.3
56-604.3
61-65
4.6
61-654.6
66+
5
66+5

Sweetwater Product Quality Score by Usage

Sweetwater's Product Quality score was rated the highest by customers who have used Sweetwater's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
4.3
1 to 2 Years
4.7
2 to 5 Years
4.3
5 to 10 Years
4.3
Over 10 Years
4.5

Sweetwater Product Quality Score by Industry

Sweetwater's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Professional Services industry customers.

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Tech
4.4
Accounting
4.2
Aerospace and Aviation
5
Arts and Entertainment
4.9
Business and Consumer Services
4.6
Education
4.1
Professional Services
3.8
Retail
5

Sweetwater Product Quality vs. Competitors

Compared to its competitors, Sweetwater's Product Quality score is rated right above zZounds Music.

COMPANYProduct Quality Score
Sweetwater4.5/5
zZounds Music4.5/5
Guitar Center3.1/5
Sam Ash Music2.9/5
Reverb2.9/5

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Product Quality for Other Media and Entertainment Brands

In the Media and Entertainment industry, Sweetwater's Product Quality score is rated right above Nintendo.

COMPANYProduct Quality Score
Sweetwater4.5/5
Nintendo4.4/5
Apple4.3/5
Netflix4.2/5
Spotify4.2/5
The Walt Disney Company4.1/5
Rockstar Games4.1/5
ROBLOX4/5
Instagram3.7/5

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Nintendo's Logo
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Sweetwater Pricing

Sweetwater ROI & Value For Money

4.4/5

Sweetwater has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.

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Sweetwater Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry. The users from the Professional Services industry think that they had the lowest ROI from Sweetwater.

Quick Insights into Sweetwater ROI

Sweetwater's ROI score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers ages 46-50.

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Ranked Sweetwater ROI the Highest

Aerospace and Aviation
5
1 to 2 Years
4.8
36-40
4.8

Ranked Sweetwater ROI the Lowest

Hispanic or Latino
3.8
Professional Services
3.6
46-50
3.5

Sweetwater ROI Score by Gender

Female customers rated Sweetwater's ROI score 0.2 stars higher than Male customers.

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Male

4.3/5

Female

4.5/5

Sweetwater ROI Score by Ethnicity

Sweetwater's ROI score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.

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0
1
2
3
4
5
Caucasian
4.3
Caucasian4.3
Hispanic or Latino
3.8
Hispanic or Latino3.8

Sweetwater ROI Score by Age

Sweetwater's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.

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0
1
2
3
4
5
18-25
4.5
18-254.5
31-35
4
31-354
36-40
4.8
36-404.8
41-45
4.7
41-454.7
46-50
3.5
46-503.5
51-55
4.3
51-554.3
56-60
4.2
56-604.2
61-65
4
61-654
66+
4.8
66+4.8

Sweetwater ROI Score by Usage

Sweetwater's ROI score was rated the highest by customers who have used Sweetwater's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
4.1
1 to 2 Years
4.8
2 to 5 Years
4
5 to 10 Years
4
Over 10 Years
4.5

Sweetwater ROI Score by Industry

Sweetwater's ROI score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Professional Services industry customers.

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Tech
4.3
Accounting
3.9
Aerospace and Aviation
5
Arts and Entertainment
4.5
Business and Consumer Services
4.6
Education
3.8
Professional Services
3.6
Retail
5

Sweetwater Pricing vs. Competitors

Compared to its competitors, Sweetwater's ROI score is rated right above Sam Ash Music, and is preceded by zZounds Music.

COMPANYPricing Score
zZounds Music4.7/5
Sweetwater4.4/5
Sam Ash Music3.5/5
Guitar Center3.1/5
Reverb2.6/5

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ROI for Other Media and Entertainment Brands

In the Media and Entertainment industry, Sweetwater's ROI score is rated right above Spotify.

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Spotify's Logo
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Sweetwater Customer Satisfaction (CSAT)

Sweetwater Customer Satisfaction (CSAT) Score

92 / 100

Sweetwater has an overall Customer Satisfaction score of 92 rated by its users and customers.

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Very Satisfied72%
Satisfied20%
Neither Satisfied nor Dissatisfied1%
Dissatisfied4%
Very Dissatisfied3%
Very Satisfied
72%
Satisfied
20%
Neither Satisfied nor Dissatisfied
1%
Dissatisfied
4%
Very Dissatisfied
3%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Sweetwater Customer Satisfaction

Sweetwater's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 46-50.

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Ranked Sweetwater Customer Satisfaction the Highest

18-25
100%
5 to 10 Years
100%
Aerospace and Aviation
100%

Ranked Sweetwater Customer Satisfaction the Lowest

Accounting
80%
2 to 5 Years
77%
46-50
56%

Sweetwater Customer Satisfaction Score by Gender

Sweetwater's Customer Satisfaction score was rated 86 by Male customers on Comparably.

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86 / 100
Male
Very Satisfied
71%
Satisfied
15%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
6%

Sweetwater Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Sweetwater's Customer Satisfaction (CSAT) score was rated 84% according to Caucasian users and customers.

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84 / 100
Very Satisfied72%
Satisfied12%
Neither Satisfied nor Dissatisfied0%
Dissatisfied9%
Very Dissatisfied7%
Very Satisfied
72%
Satisfied
12%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
7%

CSAT according to Hispanic or Latino

Sweetwater's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.

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100 / 100
Very Satisfied60%
Satisfied40%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

Sweetwater Customer Satisfaction Score by Age

Sweetwater's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.

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0
20
40
60
80
100
18-25 CSAT Score
100%
Very Satisfied
82%
Satisfied
18%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
18-25100%
31-35 CSAT Score
100%
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
31-35100%
36-40 CSAT Score
100%
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
36-40100%
41-45 CSAT Score
100%
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
41-45100%
46-50 CSAT Score
56%
Very Satisfied
45%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
33%
46-5056%
51-55 CSAT Score
86%
Very Satisfied
57%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
0%
51-5586%
56-60 CSAT Score
80%
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%
56-6080%
66+ CSAT Score
100%
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
66+100%

Sweetwater Customer Satisfaction Score by Usage

Sweetwater's Customer Satisfaction score was rated the highest by customers who have used Sweetwater's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
84
1 to 2 Years
83
2 to 5 Years
77
5 to 10 Years
100
Over 10 Years
92

Sweetwater Customer Satisfaction Score by Industry

Sweetwater's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Accounting industry customers.

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Tech
82
Accounting
80
Aerospace and Aviation
100
Arts and Entertainment
100
Education
100
Retail
100

Sweetwater Customer Satisfaction vs. Competitors

Compared to its competitors, Sweetwater's Customer Satisfaction score is rated right above Sam Ash Music, and is preceded by zZounds Music.

COMPANYCustomer Satisfaction (CSAT) Score
zZounds Music100%
Sweetwater92%
Sam Ash Music67%
Reverb61%
Guitar Center54%

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Customer Satisfaction for Other Media and Entertainment Brands

In the Media and Entertainment industry, Sweetwater's Customer Satisfaction score is rated right above Nintendo.

COMPANYCustomer Satisfaction (CSAT) Score
Sweetwater92%
Nintendo88%
Netflix85%
Apple85%
Spotify85%
The Walt Disney Company77%
Rockstar Games76%
ROBLOX73%
Instagram61%

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ROBLOX's Logo
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Sweetwater Customer Service

4.4/5

Sweetwater has an overall Customer Service score of 4.4 out of 5 stars rated by its users and customers.

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About Sweetwater's Customer Service

Address

5501 US Highway 30 W, Fort Wayne, IN 46818


Website

http://www.sweetwater.com/


Phone Number

800-222-4700x

Quick Insights into Sweetwater Customer Service

Sweetwater's Customer Service score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers ages 61-65.

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Ranked Sweetwater Customer Service the Highest

Aerospace and Aviation
5
66+
4.9
Female
4.5

Ranked Sweetwater Customer Service the Lowest

Hispanic or Latino
3.7
Professional Services
3.6
61-65
2.5

Sweetwater Customer Service Score by Gender

Female customers rated Sweetwater's Customer Service score 0.2 stars higher than Male customers.

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Male

4.3/5

Female

4.5/5

Sweetwater Customer Service Score by Ethnicity

Sweetwater's Customer Service score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.

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0
20
40
60
80
100
Caucasian
4.3
Caucasian4.3
Hispanic or Latino
3.7
Hispanic or Latino3.7

Sweetwater Customer Service Score by Age

Sweetwater's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.

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0
20
40
60
80
100
18-25
4.8
18-254.8
31-35
4.3
31-354.3
36-40
4.8
36-404.8
41-45
4.1
41-454.1
46-50
3.1
46-503.1
51-55
4.4
51-554.4
56-60
4.3
56-604.3
61-65
2.5
61-652.5
66+
4.9
66+4.9

Sweetwater Customer Service Score by Usage

Sweetwater's Customer Service score was rated the highest by customers who have used Sweetwater's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
4.2
1 to 2 Years
4.4
2 to 5 Years
4
5 to 10 Years
4.1
Over 10 Years
4.4

Sweetwater Customer Service Score by Industry

Sweetwater's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Professional Services industry customers.

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Tech
4.2
Accounting
4
Aerospace and Aviation
5
Arts and Entertainment
4.8
Business and Consumer Services
4.8
Education
3.7
Professional Services
3.6
Retail
5

Sweetwater Customer Service vs. Competitors

Compared to its competitors, Sweetwater's Customer Service score is rated right above Sam Ash Music, and is preceded by zZounds Music.

COMPANYCustomer Service Score
zZounds Music5/5
Sweetwater4.4/5
Sam Ash Music3.4/5
Guitar Center3.1/5
Reverb2.6/5

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Sweetwater's Logo
VS
zZounds Music's Logo
Sam Ash Music's Logo
Guitar Center's Logo
Reverb's Logo

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Customer Service for Other Media and Entertainment Brands

In the Media and Entertainment industry, Sweetwater's Customer Service score is rated right above Apple.

COMPANYCustomer Service Score
Sweetwater4.4/5
Apple4.2/5
The Walt Disney Company4.1/5
Nintendo4/5
Netflix4/5
Spotify4/5
Rockstar Games3.7/5
ROBLOX3.6/5
Instagram3.3/5

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Sweetwater's Logo
VS
Apple's Logo
The Walt Disney Company's Logo
Nintendo's Logo
Netflix's Logo
Spotify's Logo
Rockstar Games' Logo
ROBLOX's Logo
Instagram's Logo

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Sweetwater as an Employer

4.8/5

Sweetwater has a 4.8/5 stars for its overall company culture rated by their employees

  Sweetwater CEO
top
5%
CEO of Sweetwater

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Sweetwater scored a 63 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Sweetwater would recommend the brand to a friend. ENPS measures how likely Sweetwater employees would recommend working at Sweetwater to a friend.

Net Promoter Score

63
NPS Score
76%Promoters
11%Passive
13%Detractors

Employee Net Promoter Score

60
eNPS Score
70%Promoters
20%Passive
10%Detractors

Global Ranking Snapshot

Sweetwater is ranked #884 in the Global Top 100 Brands. It ranks just behind QuikTrip and just ahead of Carl's Jr.

RANKCOMPANYCEOINDUSTRY
882
Kendra Scott, LLC.  Kendra Scott, LLC. CEO
Tom Nolan
Retail
883
QuikTrip  QuikTrip CEO
Chet Cadieux
Retail
884
Sweetwater  Sweetwater CEO
Mike Clem
Media and Entertainment
885
Carl's Jr  Carl's Jr CEO
Andrew Puzder
Food and Beverages
886
Veeva Systems  Veeva Systems CEO
Peter Gassner
Tech
887
Skillshare  Skillshare CEO
Matthew Cooper
Tech
888
Zoetis  Zoetis CEO
Kristin Peck
Health and Wellness

Media and Entertainment Ranking Snapshot

Sweetwater is ranked #107 in the Media and Entertainment Industry. It ranks just behind Automattic and just ahead of Fender Musical Instruments.

RANKCOMPANYLocation
105
Warner Bros. Discovery
New York City, NY
106
Automattic
San Francisco, CA
107
Sweetwater
Fort Wayne, IN
108
Fender Musical Instruments
109
Bethesda Softworks
Rockville, MD
110
Dataminr
New York City, NY
111
SeaWorld Parks & Entertainment
Orlando, FL