29
NPS
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Dataminr is ranked #308 in Tech Brands
Dataminr is ranked #308 in Tech Brands
About Dataminr's Brand
Dataminr is recognized as one of the world's leading AI businesses. The company’s clients are the first to know about high-impact events and emerging risks so they can mitigate and manage crises more effectively. Dataminr solutions are relied on 24/7 by hundreds of clients in over 75 countries to help them solve real-world problems. Dataminr’s brand is ranked #928 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Dataminr. When compared to other organizations within the Tech industry, Dataminr is ranked #308.
Brand at a Glance
84%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
Dataminr CMO
Dataminr Ranking
- #308 in Tech
Dataminr NPS
Dataminr's Net Promoter Score (NPS) is a 29 with 55% Promoters, 19% Passives, and 26% Detractors. Net Promoter Score tracks whether Dataminr's customers would recommend using the product based on a scale of -100 to 100.
Dataminr Overall NPS
| 55% | Promoters |
|---|---|
| 19% | Passives |
| 26% | Detractors |
Dataminr NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 41 | May 2022 | 41 |
Jun 2022 42 | Jun 2022 | 42 |
Aug 2022 33 | Aug 2022 | 33 |
Oct 2022 35 | Oct 2022 | 35 |
Jan 2023 36 | Jan 2023 | 36 |
Mar 2023 31 | Mar 2023 | 31 |
May 2023 34 | May 2023 | 34 |
Jun 2023 36 | Jun 2023 | 36 |
Oct 2023 31 | Oct 2023 | 31 |
Nov 2023 29 | Nov 2023 | 29 |
Jun 2025 24 | Jun 2025 | 24 |
Aug 2025 29 | Aug 2025 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dataminr NPS by Gender
Female customers rated Dataminr's NPS 64 points higher than Male customers.
Male
36
Dataminr's NPS was rated 36 by Male customers on Comparably.
49%
Promoters
38%
Passives
13%
Detractors
Female
100
Dataminr's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Dataminr NPS by Ethnicity
Dataminr's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 60 | Caucasian | 60 |
Other 100 | Other | 100 |
Dataminr NPS by Age
Dataminr's NPS was rated 100 points by customers ages 31-35 on Comparably.
Dataminr NPS by Usage
Dataminr's NPS was rated the highest by customers who have used Dataminr's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 100 | Less than 1 Year | 100 |
1 to 2 Years 33 | 1 to 2 Years | 33 |
2 to 5 Years 40 | 2 to 5 Years | 40 |
Dataminr Customer Reviews
Out of the 3 Dataminr customer reviews 3 were positive and 0 were constructive. Dataminr customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Dataminr Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Dataminr users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Dataminr Customer Loyalty Score by Gender
Dataminr's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
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Male
100%
Yes
Female
100%
Yes
Dataminr Customer Loyalty Score by Ethnicity
Dataminr's Customer Loyalty score was rated 100% by both Caucasian and Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Dataminr.
100
out of 100
Caucasian
100
out of 100
Other
Dataminr Customer Loyalty Score by Age
Dataminr's Customer Loyalty score was rated 100% by customers ages 31-35 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
Dataminr Customer Loyalty Score by Usage
Dataminr's Customer Loyalty score was rated 100% by customers who have used Dataminr's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Dataminr Customer Loyalty Score by Industry
Dataminr's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Customer Loyalty for Other Tech Brands
In the Tech industry, Dataminr's Customer Loyalty score is rated right above Zoom Video Communications, and is preceded by Apple.
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Dataminr Product Quality
4.1/5
Dataminr has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Dataminr Product Information
Dataminr’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Dataminr's product the highest.
- Website
- http://www.dataminr.com
- Company Size
- 501-1,000 Employees
Industry
Tech
AI, Big Data and Analytics
Quick Insights into Dataminr Product Quality
Dataminr's Product Quality score was rated highest by customers who have used Dataminr's products/services for 1 to 2 Years, and rated lowest by Caucasian customers.
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Ranked Dataminr Product Quality the Highest
Ranked Dataminr Product Quality the Lowest
Dataminr Product Quality Score by Gender
Male customers rated Dataminr's Product Quality score 0.1 stars higher than Female customers.
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Male
4.6/5
Female
4.5/5
Dataminr Product Quality Score by Ethnicity
Dataminr's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Dataminr.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Other 4.6 | Other | 4.6 |
Dataminr Product Quality Score by Age
Dataminr's Product Quality score was rated 4.6 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.6 | 31-35 | 4.6 |
Dataminr Product Quality Score by Usage
Dataminr's Product Quality score was rated the highest by customers who have used Dataminr's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Dataminr Product Quality Score by Industry
Dataminr's Product Quality score was rated 4.5 stars by Tech industry customers.
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Product Quality for Other Tech Brands
In the Tech industry, Dataminr's Product Quality score is rated right above Peloton, and is preceded by Google.
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Dataminr Pricing
Dataminr ROI & Value For Money
3.8/5
Dataminr has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Dataminr Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Dataminr ROI
Dataminr's ROI score was rated highest by customers ages 31-35, and rated lowest by Caucasian customers.
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Ranked Dataminr ROI the Highest
Ranked Dataminr ROI the Lowest
Dataminr ROI Score by Gender
Male customers rated Dataminr's ROI score 0.1 stars higher than Female customers.
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Male
4.5/5
Female
4.4/5
Dataminr ROI Score by Ethnicity
Dataminr's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Dataminr.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Other 4.6 | Other | 4.6 |
Dataminr ROI Score by Age
Dataminr's ROI score was rated 4.8 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Dataminr.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.8 | 31-35 | 4.8 |
Dataminr ROI Score by Usage
Dataminr's ROI score was rated the highest by customers who have used Dataminr's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Dataminr ROI Score by Industry
Dataminr's ROI score was rated 4.5 stars by Tech industry customers.
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ROI for Other Tech Brands
In the Tech industry, Dataminr's ROI score is rated right above ROBLOX, and is preceded by Apple.
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Dataminr Customer Satisfaction (CSAT)
Dataminr Customer Satisfaction (CSAT) Score
77 / 100
Dataminr has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
41%
Satisfied
36%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Dataminr Customer Satisfaction
Dataminr's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Dataminr Customer Satisfaction the Highest
Ranked Dataminr Customer Satisfaction the Lowest
Dataminr Customer Satisfaction Score by Gender
Male customers rated Dataminr's Customer Satisfaction score 33 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Dataminr.
100 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Dataminr Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Dataminr's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
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80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Dataminr's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Dataminr.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Dataminr Customer Satisfaction Score by Usage
Dataminr's Customer Satisfaction score was rated 75 points by customers who have used Dataminr's products/services for 2 to 5 Years.
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Dataminr Customer Satisfaction Score by Industry
Dataminr's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Customer Satisfaction for Other Tech Brands
In the Tech industry, Dataminr's Customer Satisfaction score is rated right above Zoom Video Communications, and is preceded by Google.
Unlock Dataminr Customer Satisfaction vs. Companies in Tech Data
VS
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Dataminr Customer Service
4/5
Dataminr has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Dataminr's Customer Service
Address
135 Madison Ave, New York City, NY 10016
Website
http://www.dataminr.com
Dataminr's Social Links
Quick Insights into Dataminr Customer Service
Dataminr's Customer Service score was rated highest by customers ages 31-35, and rated lowest by Female customers.
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Ranked Dataminr Customer Service the Highest
Ranked Dataminr Customer Service the Lowest
Dataminr Customer Service Score by Gender
Male customers rated Dataminr's Customer Service score 0.7 stars higher than Female customers.
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Male
4.7/5
Female
4/5
Dataminr Customer Service Score by Ethnicity
Dataminr's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Dataminr.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Other 4.1 | Other | 4.1 |
Dataminr Customer Service Score by Age
Dataminr's Customer Service score was rated 4.8 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Dataminr.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.8 | 31-35 | 4.8 |
Dataminr Customer Service Score by Usage
Dataminr's Customer Service score was rated the highest by customers who have used Dataminr's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Dataminr Customer Service Score by Industry
Dataminr's Customer Service score was rated 4.1 stars by Tech industry customers.
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Customer Service for Other Tech Brands
In the Tech industry, Dataminr's Customer Service score is rated right above Google, and is preceded by Apple.
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Dataminr as an Employer
3.0/5
Dataminr has a 3.0/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Dataminr scored a 29 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Dataminr would recommend the brand to a friend. ENPS measures how likely Dataminr employees would recommend working at Dataminr to a friend.
Net Promoter Score
29
NPS Score
| 55% | Promoters |
|---|---|
| 19% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 45% | Promoters |
|---|---|
| 21% | Passive |
| 34% | Detractors |
Global Ranking Snapshot
Dataminr is ranked #928 in the Global Top 100 Brands. It ranks just behind PACCAR and just ahead of Careem.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
926 |  | Yandex |  | Arkady Volozh | Tech |
927 |  | PACCAR |  | Ronald Armstrong | Business and Consumer Services |
928 | | Dataminr | | Ted Bailey | Tech |
929 |  | Careem |  | Mudassir Sheikha | Business and Consumer Services |
930 |  | Highspot |  | Robert Wahbe | Business and Consumer Services |
931 |  | Trane |  | Michael Lamach | Energy and Manufacturing |
932 |  | RH |  | Gary Friedman | Retail |
