-17
NPS
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Flipkart is ranked #311 in Tech Brands
Flipkart is ranked #311 in Tech Brands
About Flipkart's Brand
Flipkart is an online shopping destination for electronics, books, music and movies. Flipkart’s brand is ranked #941 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Flipkart. When compared to other organizations within the Tech industry, Flipkart is ranked #311. Among its major competitors, Flipkart is ranked in 5th place for NPS while Amazon is 1st, and Myntra is 2nd.
Brand at a Glance
83%
Customer Loyalty
3/5
Product Quality
2.8/5
Pricing
2.8/5
Customer Service
Flipkart CMO
Flipkart Ranking
- #941 in Global Best Brands
- #311 in Tech
- #4 / 4 of its competitors
Flipkart NPS
Flipkart's Net Promoter Score (NPS) is a -17 with 36% Promoters, 11% Passives, and 53% Detractors. Net Promoter Score tracks whether Flipkart's customers would recommend using the product based on a scale of -100 to 100.
Flipkart Overall NPS
| 36% | Promoters |
|---|---|
| 11% | Passives |
| 53% | Detractors |
Flipkart NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2025 -16 | Feb 2025 | -16 |
Mar 2025 -16 | Mar 2025 | -16 |
Apr 2025 -16 | Apr 2025 | -16 |
May 2025 -16 | May 2025 | -16 |
Jun 2025 -16 | Jun 2025 | -16 |
Jul 2025 -16 | Jul 2025 | -16 |
Aug 2025 -16 | Aug 2025 | -16 |
Sep 2025 -16 | Sep 2025 | -16 |
Oct 2025 -16 | Oct 2025 | -16 |
Nov 2025 -16 | Nov 2025 | -16 |
Dec 2025 -18 | Dec 2025 | -18 |
Jan 2026 -16 | Jan 2026 | -16 |
How Other Brands Compare
Flipkart is ranked #4 for NPS among its competitors. Amazon and eBay come in first and second, with Etsy coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Flipkart NPS by Gender
Female customers rated Flipkart's NPS 33 points higher than Male customers.
Male
-38
Flipkart's NPS was rated -38 by Male customers on Comparably.
27%
Promoters
8%
Passives
65%
Detractors
Female
-5
Flipkart's NPS was rated -5 by Female customers on Comparably.
40%
Promoters
15%
Passives
45%
Detractors
Flipkart NPS by Ethnicity
Flipkart's NPS was rated the highest by Native American customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -27 | Caucasian | -27 |
African American/Black -35 | African American/Black | -35 |
Asian or Pacific Islander -43 | Asian or Pacific Islander | -43 |
Native American 14 | Native American | 14 |
Other -26 | Other | -26 |
Flipkart NPS by Age
Flipkart's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Flipkart NPS by Usage
Flipkart's NPS was rated the highest by customers who have used Flipkart's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -17 | Less than 1 Year | -17 |
1 to 2 Years -17 | 1 to 2 Years | -17 |
2 to 5 Years -2 | 2 to 5 Years | -2 |
5 to 10 Years -43 | 5 to 10 Years | -43 |
Over 10 Years -71 | Over 10 Years | -71 |
Flipkart Customer Reviews
Out of the 146 Flipkart customer reviews 51 were positive and 95 were constructive. Flipkart customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Flipkart Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Flipkart users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Flipkart Customer Loyalty Score by Gender
Female customers rated Flipkart's Customer Loyalty score 7% higher than Male customers.
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Male
82%
Yes
Female
89%
Yes
Flipkart Customer Loyalty Score by Ethnicity
Flipkart's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Flipkart.
76
out of 100
Caucasian
87
out of 100
African American/Black
78
out of 100
Asian or Pacific Islander
87
out of 100
Native American
88
out of 100
Other
Flipkart Customer Loyalty Score by Age
Flipkart's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Flipkart.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 89% | 18-25 | 89% |
26-30 86% | 26-30 | 86% |
31-35 79% | 31-35 | 79% |
36-40 84% | 36-40 | 84% |
41-45 79% | 41-45 | 79% |
46-50 64% | 46-50 | 64% |
51-55 72% | 51-55 | 72% |
56-60 100% | 56-60 | 100% |
61-65 74% | 61-65 | 74% |
66+ 65% | 66+ | 65% |
Flipkart Customer Loyalty Score by Usage
Flipkart's Customer Loyalty score was rated the highest by customers who have used Flipkart's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Flipkart Customer Loyalty Score by Industry
Flipkart's Customer Loyalty score was rated the highest by Commercial Real Estate industry customers, and the lowest by Travel and Hospitality industry customers.
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Flipkart Customer Loyalty vs. Competitors
Compared to its competitors, Flipkart's Customer Loyalty score is rated right above Snapdeal, and is preceded by Myntra.
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Customer Loyalty for Other Tech Brands
In the Tech industry, Flipkart's Customer Loyalty score is rated right above Peloton, and is preceded by Zoom Video Communications.
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Flipkart Product Quality
3/5
Flipkart has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Flipkart Product Information
Flipkart’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Import and Export industry rated Flipkart's product the highest. Reviewers from the Architecture and Planning industry rated Flipkart the lowest at 3.6.
- Website
- http://www.flipkart.com
- Company Size
- 10,000+ Employees
Industry
Tech
Fashion and Beauty
Ecommerce and Marketplaces
Marketplaces
Social
Quick Insights into Flipkart Product Quality
Flipkart's Product Quality score was rated highest by customers from the Import and Export industry, and rated lowest by customers from the Professional Services industry.
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Ranked Flipkart Product Quality the Highest
Ranked Flipkart Product Quality the Lowest
Flipkart Product Quality Score by Gender
Female customers rated Flipkart's Product Quality score 0.6 stars higher than Male customers.
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Male
2.5/5
Female
3.1/5
Flipkart Product Quality Score by Ethnicity
Flipkart's Product Quality score was rated the highest by Native American customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Flipkart.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
African American/Black 3 | African American/Black | 3 |
Asian or Pacific Islander 2.3 | Asian or Pacific Islander | 2.3 |
Native American 4.2 | Native American | 4.2 |
Other 2.8 | Other | 2.8 |
Flipkart Product Quality Score by Age
Flipkart's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Flipkart.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 2.8 | 26-30 | 2.8 |
31-35 2 | 31-35 | 2 |
36-40 1.6 | 36-40 | 1.6 |
41-45 1.9 | 41-45 | 1.9 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2 | 56-60 | 2 |
61-65 3 | 61-65 | 3 |
66+ 1.5 | 66+ | 1.5 |
Flipkart Product Quality Score by Usage
Flipkart's Product Quality score was rated the highest by customers who have used Flipkart's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Flipkart Product Quality Score by Industry
Flipkart's Product Quality score was rated the highest by Import and Export industry customers, and the lowest by Professional Services industry customers.
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Flipkart Product Quality vs. Competitors
Compared to its competitors, Flipkart's Product Quality score is rated right below Snapdeal.
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Product Quality for Other Tech Brands
In the Tech industry, Flipkart's Product Quality score is rated right below ROBLOX.
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Flipkart Pricing
Flipkart ROI & Value For Money
2.8/5
Flipkart has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Flipkart Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Import and Export industry. The users from the Automotive and Transportation industry think that they had the lowest ROI from Flipkart.
Quick Insights into Flipkart ROI
Flipkart's ROI score was rated highest by customers from the Import and Export industry, and rated lowest by customers from the Professional Services industry.
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Ranked Flipkart ROI the Highest
Ranked Flipkart ROI the Lowest
Flipkart ROI Score by Gender
Female customers rated Flipkart's ROI score 0.5 stars higher than Male customers.
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Male
2.3/5
Female
2.8/5
Flipkart ROI Score by Ethnicity
Flipkart's ROI score was rated the highest by Native American customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Flipkart.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
African American/Black 2.2 | African American/Black | 2.2 |
Asian or Pacific Islander 2.1 | Asian or Pacific Islander | 2.1 |
Native American 3.5 | Native American | 3.5 |
Other 2.6 | Other | 2.6 |
Flipkart ROI Score by Age
Flipkart's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Flipkart.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.3 | 18-25 | 3.3 |
26-30 2.6 | 26-30 | 2.6 |
31-35 1.8 | 31-35 | 1.8 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.8 | 41-45 | 1.8 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2 | 56-60 | 2 |
61-65 2.7 | 61-65 | 2.7 |
66+ 1.5 | 66+ | 1.5 |
Flipkart ROI Score by Usage
Flipkart's ROI score was rated the highest by customers who have used Flipkart's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Flipkart ROI Score by Industry
Flipkart's ROI score was rated the highest by Import and Export industry customers, and the lowest by Professional Services industry customers.
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Flipkart Pricing vs. Competitors
Compared to its competitors, Flipkart's ROI score is rated right below Snapdeal.
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ROI for Other Tech Brands
In the Tech industry, Flipkart's ROI score is rated right below ROBLOX.
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VS
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Flipkart Customer Satisfaction (CSAT)
Flipkart Customer Satisfaction (CSAT) Score
54 / 100
Flipkart has an overall Customer Satisfaction score of 54 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
23%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
6%
Very Dissatisfied
35%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Flipkart Customer Satisfaction
Flipkart's Customer Satisfaction score was rated highest by customers from the Import and Export industry, and rated lowest by customers from the Travel and Hospitality industry.
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Ranked Flipkart Customer Satisfaction the Highest
Ranked Flipkart Customer Satisfaction the Lowest
Flipkart Customer Satisfaction Score by Gender
Female customers rated Flipkart's Customer Satisfaction score 20 points higher than Male customers.
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40 / 100
MaleVery Satisfied | 27% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 6% | |
Very Dissatisfied | 48% |
60 / 100
FemaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 26% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 3% | |
Very Dissatisfied | 34% |
Flipkart Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Flipkart's Customer Satisfaction (CSAT) score was rated 57% according to Caucasian users and customers.
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57 / 100
Very Satisfied
36%
Satisfied
21%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
29%
CSAT according to African American/Black
Flipkart's Customer Satisfaction (CSAT) score was rated 53% according to African American/Black users and customers.
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53 / 100
Very Satisfied
32%
Satisfied
21%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
0%
Very Dissatisfied
26%
CSAT according to Asian or Pacific Islander
Flipkart's Customer Satisfaction (CSAT) score was rated 38% according to Asian or Pacific Islander users and customers.
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38 / 100
Very Satisfied
19%
Satisfied
19%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
7%
Very Dissatisfied
49%
CSAT according to Native American
Flipkart's Customer Satisfaction (CSAT) score was rated 86% according to Native American users and customers.
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86 / 100
Very Satisfied
57%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
14%
CSAT according to Other
Flipkart's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Flipkart.
50 / 100
Very Satisfied
35%
Satisfied
15%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
4%
Very Dissatisfied
43%
Flipkart Customer Satisfaction Score by Age
Flipkart's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Flipkart.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 71% | |||||||||||||||
| 26-30 | 49% | |||||||||||||||
| 31-35 | 31% | |||||||||||||||
| 36-40 | 18% | |||||||||||||||
| 41-45 | 20% | |||||||||||||||
| 46-50 | 20% | |||||||||||||||
| 51-55 | 21% | |||||||||||||||
| 56-60 | 33% | |||||||||||||||
| 61-65 | 43% | |||||||||||||||
| 66+ | 0% |
Flipkart Customer Satisfaction Score by Usage
Flipkart's Customer Satisfaction score was rated the highest by customers who have used Flipkart's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Flipkart Customer Satisfaction Score by Industry
Flipkart's Customer Satisfaction score was rated the highest by Import and Export industry customers, and the lowest by Travel and Hospitality industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Consumer Services",
"groupId": 514,
"score": 61,
"stars": 0,
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"scoreClassName": "",
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},
{
"label": "Education",
"groupId": 515,
"score": 69,
"stars": 0,
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"scoreClassName": "",
"scoreLabel": 69
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{
"label": "Facilities Services",
"groupId": 518,
"score": 67,
"stars": 0,
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"scoreClassName": "",
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{
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"groupId": 521,
"score": 13,
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"scoreClassName": "",
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"groupId": 522,
"score": 46,
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"groupId": 523,
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"scoreClassName": "",
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{
"label": "Insurance",
"groupId": 526,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Flipkart's Customer Satisfaction score is rated by Insurance customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Legal",
"groupId": 529,
"score": 11,
"stars": 0,
"csatScore": 11,
"text": "Flipkart's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 11
},
{
"label": "Travel and Hospitality",
"groupId": 530,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Flipkart's Customer Satisfaction score is rated by Travel and Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Logistics and Supply Chain",
"groupId": 531,
"score": 56,
"stars": 0,
"csatScore": 56,
"text": "Flipkart's Customer Satisfaction score is rated by Logistics and Supply Chain customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 56
},
{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 15,
"stars": 0,
"csatScore": 15,
"text": "Flipkart's Customer Satisfaction score is rated by Manufacturing and Machinery customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 15
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 89,
"stars": 0,
"csatScore": 89,
"text": "Flipkart's Customer Satisfaction score is rated by Marketing, Advertising and Research customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 89
},
{
"label": "Mechanical, Civil or Industrial Engineering",
"groupId": 536,
"score": 29,
"stars": 0,
"csatScore": 29,
"text": "Flipkart's Customer Satisfaction score is rated by Mechanical, Civil or Industrial Engineering customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 29
},
{
"label": "Non-Profit",
"groupId": 540,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Flipkart's Customer Satisfaction score is rated by Non-Profit customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Energy and Manufacturing",
"groupId": 541,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Flipkart's Customer Satisfaction score is rated by Energy and Manufacturing customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Package, Freight Delivery or Containers",
"groupId": 543,
"score": 71,
"stars": 0,
"csatScore": 71,
"text": "Flipkart's Customer Satisfaction score is rated by Package, Freight Delivery or Containers customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 71
},
{
"label": "Professional Services",
"groupId": 549,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Flipkart's Customer Satisfaction score is rated by Professional Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Retail",
"groupId": 559,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Flipkart's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Telecommunications",
"groupId": 564,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Flipkart's Customer Satisfaction score is rated by Telecommunications customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Textiles",
"groupId": 565,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "Flipkart's Customer Satisfaction score is rated by Textiles customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 60
},
{
"label": "Warehousing",
"groupId": 570,
"score": 72,
"stars": 0,
"csatScore": 72,
"text": "Flipkart's Customer Satisfaction score is rated by Warehousing customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 72
},
{
"label": "Wholesale",
"groupId": 571,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Flipkart's Customer Satisfaction score is rated by Wholesale customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 75
}
]
}Flipkart Customer Satisfaction vs. Competitors
Compared to its competitors, Flipkart's Customer Satisfaction score is rated right below Etsy.
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Customer Satisfaction for Other Tech Brands
In the Tech industry, Flipkart's Customer Satisfaction score is rated right below Peloton.
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Flipkart Customer Service
2.8/5
Flipkart has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Flipkart's Customer Service
Address
111, Brigade Manae Court,, Opp. Forum Mall, Koramangla, 560095
Website
http://www.flipkart.com
Quick Insights into Flipkart Customer Service
Flipkart's Customer Service score was rated highest by customers from the Import and Export industry, and rated lowest by customers from the Professional Services industry.
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Ranked Flipkart Customer Service the Highest
Ranked Flipkart Customer Service the Lowest
Flipkart Customer Service Score by Gender
Female customers rated Flipkart's Customer Service score 0.7 stars higher than Male customers.
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Male
2.3/5
Female
3/5
Flipkart Customer Service Score by Ethnicity
Flipkart's Customer Service score was rated the highest by Native American customers, and the lowest by Asian or Pacific Islander customers.
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0
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60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
African American/Black 2.8 | African American/Black | 2.8 |
Asian or Pacific Islander 2 | Asian or Pacific Islander | 2 |
Native American 3.7 | Native American | 3.7 |
Other 2.6 | Other | 2.6 |
Flipkart Customer Service Score by Age
Flipkart's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
20
40
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 2.6 | 26-30 | 2.6 |
31-35 1.8 | 31-35 | 1.8 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 2 | 56-60 | 2 |
61-65 2.4 | 61-65 | 2.4 |
66+ 1.5 | 66+ | 1.5 |
Flipkart Customer Service Score by Usage
Flipkart's Customer Service score was rated the highest by customers who have used Flipkart's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Flipkart Customer Service Score by Industry
Flipkart's Customer Service score was rated the highest by Import and Export industry customers, and the lowest by Professional Services industry customers.
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Flipkart Customer Service vs. Competitors
Compared to its competitors, Flipkart's Customer Service score is rated right below Snapdeal.
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Customer Service for Other Tech Brands
In the Tech industry, Flipkart's Customer Service score is rated right below ROBLOX.
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Flipkart as an Employer
4.3/5
Flipkart has a 4.3/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Flipkart scored a -17 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Flipkart would recommend the brand to a friend. ENPS measures how likely Flipkart employees would recommend working at Flipkart to a friend.
Net Promoter Score
-17
NPS Score
| 36% | Promoters |
|---|---|
| 11% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 39% | Promoters |
|---|---|
| 9% | Passive |
| 52% | Detractors |
Global Ranking Snapshot
Flipkart is ranked #941 in the Global Top 100 Brands. It ranks just behind Bread Financial and just ahead of Klaviyo.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
939 |  | Drybar |  | John Heffner | Retail |
940 |  | Bread Financial |  | Ralph Andretta | Business and Consumer Services |
941 | | Flipkart | | Kalyan Krishnamurthy | Tech |
942 |  | Klaviyo |  | Andrew Bialecki | Tech |
943 |  | Cold Stone Creamery |  | Doug Ducey | Food and Beverages |
944 |  | Fila |  | Yoon-Soo Yoon | Fashion and Beauty |
945 |  | Spin Master |  | Max Rangel | Consumer Goods |
Tech Ranking Snapshot
Flipkart is ranked #311 in the Tech Industry. It ranks just behind Talkdesk and just ahead of Klaviyo.
