-29
NPS
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Snapdeal
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About Snapdeal's Brand
Snapdeal is an online marketplace offering best priced deals on branded products such as mobiles, electronics, apparel and accessories. Among its major competitors, Snapdeal is ranked in 6th place for NPS while Amazon is 1st, and Ebates is 2nd.
Brand at a Glance
76%
Customer Loyalty
3.1/5
Product Quality
2.8/5
Pricing
2.9/5
Customer Service
Snapdeal Ranking
- #4 / 4 of its competitors
Snapdeal NPS
Snapdeal's Net Promoter Score (NPS) is a -29 with 29% Promoters, 13% Passives, and 58% Detractors. Net Promoter Score tracks whether Snapdeal's customers would recommend using the product based on a scale of -100 to 100.
Snapdeal Overall NPS
| 29% | Promoters |
|---|---|
| 13% | Passives |
| 58% | Detractors |
Snapdeal NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -32 | Jul 2023 | -32 |
Aug 2023 -34 | Aug 2023 | -34 |
Sep 2023 -33 | Sep 2023 | -33 |
Oct 2023 -33 | Oct 2023 | -33 |
Mar 2024 -32 | Mar 2024 | -32 |
May 2024 -32 | May 2024 | -32 |
Jun 2024 -34 | Jun 2024 | -34 |
Jul 2024 -33 | Jul 2024 | -33 |
Aug 2024 -31 | Aug 2024 | -31 |
Nov 2024 -29 | Nov 2024 | -29 |
Feb 2025 -29 | Feb 2025 | -29 |
Aug 2025 -29 | Aug 2025 | -29 |
How Other Brands Compare
Snapdeal is ranked #4 for NPS among its competitors. Amazon and Jet.com come in first and second, with Flipkart coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Snapdeal NPS by Gender
Female customers rated Snapdeal's NPS 51 points higher than Male customers.
Male
-51
Snapdeal's NPS was rated -51 by Male customers on Comparably.
12%
Promoters
25%
Passives
63%
Detractors
Female
0
Snapdeal's NPS was rated by Female customers on Comparably.
44%
Promoters
12%
Passives
44%
Detractors
Snapdeal NPS by Ethnicity
Snapdeal's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander -20 | Asian or Pacific Islander | -20 |
Other -53 | Other | -53 |
Snapdeal NPS by Age
Snapdeal's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Snapdeal NPS by Usage
Snapdeal's NPS was rated the highest by customers who have used Snapdeal's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years -12 | 2 to 5 Years | -12 |
5 to 10 Years -20 | 5 to 10 Years | -20 |
Over 10 Years -34 | Over 10 Years | -34 |
Snapdeal Customer Reviews
Out of the 3 Snapdeal customer reviews 2 were positive and 1 was constructive. Snapdeal customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Snapdeal Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Snapdeal users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Snapdeal Customer Loyalty Score by Gender
Female customers rated Snapdeal's Customer Loyalty score 2% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Snapdeal.
Male
78%
Yes
Female
80%
Yes
Snapdeal Customer Loyalty Score by Ethnicity
Snapdeal's Customer Loyalty score was rated 82% by both Asian or Pacific Islander and Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Snapdeal.
82
out of 100
Asian or Pacific Islander
82
out of 100
Other
Snapdeal Customer Loyalty Score by Age
Snapdeal's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Snapdeal.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
26-30 100% | 26-30 | 100% |
31-35 100% | 31-35 | 100% |
36-40 64% | 36-40 | 64% |
Snapdeal Customer Loyalty Score by Usage
Snapdeal's Customer Loyalty score was rated the highest by customers who have used Snapdeal's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Snapdeal Customer Loyalty Score by Industry
Snapdeal's Customer Loyalty score was rated 100% by both Education and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Snapdeal Customer Loyalty vs. Competitors
Compared to its competitors, Snapdeal's Customer Loyalty score is rated right above eBay, and is preceded by Jet.com.
Unlock Snapdeal Customer Loyalty vs. Competitors Data
VS
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Snapdeal Product Quality
3.1/5
Snapdeal has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Snapdeal Product Information
Snapdeal’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Snapdeal's product the highest. Reviewers from the Tech industry rated Snapdeal the lowest at 1.9.
- Website
- http://www.snapdeal.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Fashion and Beauty
Ecommerce and Marketplaces
Marketplaces
SaaS
Quick Insights into Snapdeal Product Quality
Snapdeal's Product Quality score was rated highest by customers who have used Snapdeal's products/services for 1 to 2 Years, and rated lowest by customers ages 36-40.
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Ranked Snapdeal Product Quality the Highest
Ranked Snapdeal Product Quality the Lowest
Snapdeal Product Quality Score by Gender
Female customers rated Snapdeal's Product Quality score 1.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Snapdeal.
Male
2.4/5
Female
4/5
Snapdeal Product Quality Score by Ethnicity
Snapdeal's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Snapdeal.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 2.3 | Other | 2.3 |
Snapdeal Product Quality Score by Age
Snapdeal's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Snapdeal.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 2.1 | 26-30 | 2.1 |
31-35 3.5 | 31-35 | 3.5 |
36-40 1.5 | 36-40 | 1.5 |
Snapdeal Product Quality Score by Usage
Snapdeal's Product Quality score was rated the highest by customers who have used Snapdeal's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Snapdeal Product Quality Score by Industry
Snapdeal's Product Quality score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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Snapdeal Product Quality vs. Competitors
Compared to its competitors, Snapdeal's Product Quality score is rated right above Flipkart, and is preceded by eBay.
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Snapdeal Pricing
Snapdeal ROI & Value For Money
2.8/5
Snapdeal has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Snapdeal Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Tech industry think that they had the lowest ROI from Snapdeal.
Quick Insights into Snapdeal ROI
Snapdeal's ROI score was rated highest by customers ages 31-35, and rated lowest by customers from the Tech industry.
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Ranked Snapdeal ROI the Highest
Ranked Snapdeal ROI the Lowest
Snapdeal ROI Score by Gender
Female customers rated Snapdeal's ROI score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Snapdeal.
Male
2.2/5
Female
2.9/5
Snapdeal ROI Score by Ethnicity
Snapdeal's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Snapdeal.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 2.8 | Asian or Pacific Islander | 2.8 |
Other 2 | Other | 2 |
Snapdeal ROI Score by Age
Snapdeal's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Snapdeal.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.4 | 18-25 | 2.4 |
26-30 1.7 | 26-30 | 1.7 |
31-35 3.5 | 31-35 | 3.5 |
36-40 2.1 | 36-40 | 2.1 |
Snapdeal ROI Score by Usage
Snapdeal's ROI score was rated the highest by customers who have used Snapdeal's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Snapdeal ROI Score by Industry
Snapdeal's ROI score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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Snapdeal Pricing vs. Competitors
Compared to its competitors, Snapdeal's ROI score is rated right above Flipkart, and is preceded by eBay.
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Snapdeal Customer Satisfaction (CSAT)
Snapdeal Customer Satisfaction (CSAT) Score
57 / 100
Snapdeal has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
35%
Satisfied
22%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
10%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Snapdeal Customer Satisfaction
Snapdeal's Customer Satisfaction score was rated highest by customers who have used Snapdeal's products/services for 1 to 2 Years, and rated lowest by customers who have used Snapdeal's products/services for Less than 1 Year.
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Ranked Snapdeal Customer Satisfaction the Highest
Ranked Snapdeal Customer Satisfaction the Lowest
Snapdeal Customer Satisfaction Score by Gender
Female customers rated Snapdeal's Customer Satisfaction score 61 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Snapdeal.
39 / 100
MaleVery Satisfied | 15% | |
|---|---|---|
Satisfied | 24% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 23% | |
Very Dissatisfied | 38% |
100 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Snapdeal Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Snapdeal's Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.
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80 / 100
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%
CSAT according to Other
Snapdeal's Customer Satisfaction (CSAT) score was rated 42% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Snapdeal.
42 / 100
Very Satisfied
25%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
41%
Snapdeal Customer Satisfaction Score by Age
Snapdeal's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Snapdeal.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 57% | |||||||||||||||
| 26-30 | 50% | |||||||||||||||
| 36-40 | 33% |
Snapdeal Customer Satisfaction Score by Usage
Snapdeal's Customer Satisfaction score was rated the highest by customers who have used Snapdeal's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Snapdeal Customer Satisfaction Score by Industry
Snapdeal's Customer Satisfaction score was rated 25 points by Tech industry customers.
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"title": "Snapdeal Customer Satisfaction Score by Industry",
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"label": "Tech",
"groupId": 104,
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}Snapdeal Customer Satisfaction vs. Competitors
Compared to its competitors, Snapdeal's Customer Satisfaction score is rated right above Flipkart, and is preceded by eBay.
Unlock Snapdeal Customer Satisfaction vs. Competitors Data
VS
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Snapdeal Customer Service
2.9/5
Snapdeal has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Snapdeal's overall Customer Service score rated by its users and customers.
About Snapdeal's Customer Service
Address
246, Ist Floor, Phase-III,, Okhla Industrial Area, Delhi, NY 110020
Website
http://www.snapdeal.com
Phone Number
+91 92126 92126
Quick Insights into Snapdeal Customer Service
Snapdeal's Customer Service score was rated highest by customers who have used Snapdeal's products/services for 1 to 2 Years, and rated lowest by customers who have used Snapdeal's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Snapdeal's Customer Service score.
Ranked Snapdeal Customer Service the Highest
Ranked Snapdeal Customer Service the Lowest
Snapdeal Customer Service Score by Gender
Female customers rated Snapdeal's Customer Service score 1.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Snapdeal.
Male
1.9/5
Female
3.6/5
Snapdeal Customer Service Score by Ethnicity
Snapdeal's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Snapdeal.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Other 1.8 | Other | 1.8 |
Snapdeal Customer Service Score by Age
Snapdeal's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Snapdeal.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3 | 18-25 | 3 |
26-30 1.7 | 26-30 | 1.7 |
36-40 2.6 | 36-40 | 2.6 |
Snapdeal Customer Service Score by Usage
Snapdeal's Customer Service score was rated the highest by customers who have used Snapdeal's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Snapdeal Customer Service Score by Industry
Snapdeal's Customer Service score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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Snapdeal Customer Service vs. Competitors
Compared to its competitors, Snapdeal's Customer Service score is rated right above Flipkart, and is preceded by eBay.
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Snapdeal as an Employer
3.5/5
Snapdeal has a 3.5/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Snapdeal scored a -29 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Snapdeal would recommend the brand to a friend. ENPS measures how likely Snapdeal employees would recommend working at Snapdeal to a friend.
Net Promoter Score
-29
NPS Score
| 29% | Promoters |
|---|---|
| 13% | Passive |
| 58% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 33% | Promoters |
|---|---|
| 21% | Passive |
| 46% | Detractors |
