11
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Ebates
Marketing or Exec? Claim Your Free Account
About Ebates' Brand
Ebates rewards consumers with cash back on purchases while providing access to thousands of coupons, discounts, promotions and deals. Among its major competitors, Ebates is ranked in 2nd place for NPS while Amazon is 1st, and Grubhub is 3rd.Their current valuation is $18.60B
Brand at a Glance
85%
Customer Loyalty
3.8/5
Product Quality
4.1/5
Pricing
3.5/5
Customer Service
Ebates CMO
Kim Miller
Kim Miller serves as the Chief Marketing Officer of Ebates. Kim started at Ebates in January of 2016. Kim currently resides in San Francisco Bay Area.
Ebates Ranking
- #2 / 4 of its competitors
Ebates NPS
Ebates's Net Promoter Score (NPS) is a 11 with 49% Promoters, 13% Passives, and 38% Detractors. Net Promoter Score tracks whether Ebates's customers would recommend using the product based on a scale of -100 to 100.
Ebates Overall NPS
| 49% | Promoters |
|---|---|
| 13% | Passives |
| 38% | Detractors |
Ebates NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 -100 | Mar 2020 | -100 |
Aug 2021 -100 | Aug 2021 | -100 |
Dec 2021 -33 | Dec 2021 | -33 |
Aug 2022 0 | Aug 2022 | 0 |
Jun 2023 20 | Jun 2023 | 20 |
Feb 2024 33 | Feb 2024 | 33 |
Jul 2024 29 | Jul 2024 | 29 |
Apr 2025 13 | Apr 2025 | 13 |
How Other Brands Compare
Ebates is ranked second for NPS among its competitors. Amazon and Grubhub come in first and third, with LivingSocial coming in at #4. Among those competitors, it is the second most valued company behind Amazon.
Ebates |  Amazon |  Grubhub |  LivingSocial | |
| Global Ranking | #- | #9 | #- | #- |
| NPS | 11 | 49 | -22 | -60 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $18.60B | $1.64T | $5.91B | $1.47B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ebates Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Ebates users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ebates Customer Loyalty vs. Competitors
Compared to its competitors, Ebates's Customer Loyalty score is rated right above Snapdeal, and is preceded by Amazon.
Unlock Ebates Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Ebates Customer Loyalty vs. Competitors data and gain insights into your customers today.
Ebates Product Quality
3.8/5
Ebates has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Ebates' overall Product Quality score rated by its users and customers.
Ebates Product Information
Ebates’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.ebates.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Consumer Services
Content
Ecommerce and Marketplaces
SaaS
Ebates Product Quality vs. Competitors
Compared to its competitors, Ebates's Product Quality score is rated right above Snapdeal, and is preceded by Amazon.
Unlock Ebates Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Ebates Product Quality vs. Competitors data and gain insights into your customers today.
Ebates Pricing
Ebates ROI & Value For Money
4.1/5
Ebates has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Ebates' overall ROI score rated by its users and customers.
Ebates Pricing vs. Competitors
Compared to its competitors, Ebates's ROI score is rated right above Amazon.
Unlock Ebates ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Ebates ROI vs. Competitors data and gain insights into your customers today.
Ebates Customer Satisfaction (CSAT)
Ebates Customer Satisfaction (CSAT) Score
100 / 100
Ebates has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
83%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ebates Customer Satisfaction vs. Competitors
Compared to its competitors, Ebates's Customer Satisfaction score is rated right above Amazon.
Unlock Ebates Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Ebates Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Ebates Customer Service
3.5/5
Ebates has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ebates' overall Customer Service score rated by its users and customers.
About Ebates's Customer Service
Address
160 Spear St. 19th Floor, San Francisco, CA 94105
Website
http://www.ebates.com
Ebates Customer Service vs. Competitors
Compared to its competitors, Ebates's Customer Service score is rated right above Snapdeal, and is preceded by Amazon.
Unlock Ebates Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Ebates Customer Service vs. Competitors data and gain insights into your customers today.
Ebates as an Employer
4.6/5
Ebates has a 4.6/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Ebates scored a 11 for Net Promoter Score and a 53 for Employee Net Promoter Score. NPS gauges how likely a customer of Ebates would recommend the brand to a friend. ENPS measures how likely Ebates employees would recommend working at Ebates to a friend.
Net Promoter Score
11
NPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
53
eNPS Score
| 73% | Promoters |
|---|---|
| 7% | Passive |
| 20% | Detractors |
