-60
NPS
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Brand Page
LivingSocial
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About LivingSocial's Brand
LivingSocial is an online marketplace that allows people to buy and share deals on the best things to do in their cities and beyond.
Brand at a Glance
60%
Customer Loyalty
2.7/5
Product Quality
2.3/5
Pricing
2.3/5
Customer Service
LivingSocial NPS
LivingSocial's Net Promoter Score (NPS) is a -60 with 20% Promoters, 0% Passives, and 80% Detractors. Net Promoter Score tracks whether LivingSocial's customers would recommend using the product based on a scale of -100 to 100.
LivingSocial Overall NPS
| 20% | Promoters |
|---|---|
| 0% | Passives |
| 80% | Detractors |
LivingSocial NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
Nov 2021 0 | Nov 2021 | 0 |
Feb 2022 -33 | Feb 2022 | -33 |
Feb 2023 -50 | Feb 2023 | -50 |
Jun 2023 -60 | Jun 2023 | -60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LivingSocial NPS by Ethnicity
LivingSocial's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
LivingSocial Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of LivingSocial users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LivingSocial Customer Loyalty Score by Ethnicity
LivingSocial's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of LivingSocial.
40
out of 100
Caucasian
LivingSocial Product Quality
2.7/5
LivingSocial has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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LivingSocial Product Information
LivingSocial’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.livingsocial.com
- Company Size
- 501-1,000 Employees
Industry
Tech
AdTech
Ecommerce and Marketplaces
Marketplaces
Quick Insights into LivingSocial Product Quality
LivingSocial's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked LivingSocial's Product Quality.
Ranked LivingSocial Product Quality the Highest
LivingSocial Product Quality Score by Ethnicity
LivingSocial's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of LivingSocial.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
LivingSocial Pricing
LivingSocial ROI & Value For Money
2.3/5
LivingSocial has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Quick Insights into LivingSocial ROI
LivingSocial's ROI score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked LivingSocial's ROI score.
Ranked LivingSocial ROI the Highest
LivingSocial ROI Score by Ethnicity
LivingSocial's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of LivingSocial.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
LivingSocial Customer Satisfaction (CSAT)
LivingSocial Customer Satisfaction (CSAT) Score
25 / 100
LivingSocial has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into LivingSocial Customer Satisfaction
LivingSocial's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked LivingSocial's Customer Satisfaction.
Ranked LivingSocial Customer Satisfaction the Highest
LivingSocial Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
LivingSocial's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of LivingSocial.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
LivingSocial Customer Service
2.3/5
LivingSocial has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About LivingSocial's Customer Service
Address
1445 New York Ave NW, #200, Washington, DC
Website
http://www.livingsocial.com
Phone Number
(877) 521-4191
Quick Insights into LivingSocial Customer Service
LivingSocial's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked LivingSocial's Customer Service score.
Ranked LivingSocial Customer Service the Highest
LivingSocial Customer Service Score by Ethnicity
LivingSocial's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of LivingSocial.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
LivingSocial as an Employer
2.8/5
LivingSocial has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
LivingSocial scored a -60 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of LivingSocial would recommend the brand to a friend. ENPS measures how likely LivingSocial employees would recommend working at LivingSocial to a friend.
Net Promoter Score
-60
NPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
