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NPS
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Jet.com is ranked #56 in Retail Brands
Jet.com is ranked #56 in Retail Brands
About Jet.com's Brand
Jet.com is an online retailer that sells household items, electronics, pet products, furniture, sporting goods, clothing and other related items. Jet.com’s brand is ranked #310 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Jet.com. When compared to other organizations within the Retail industry, Jet.com is ranked #56. Among its major competitors, Jet.com is ranked in 4th place for NPS while Costco is 1st, and Amazon is 2nd.Their current valuation is $244k
Brand at a Glance
76%
Customer Loyalty
3.7/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
Jet.com Ranking
- #56 in Retail
- #4 / 4 of its competitors
Jet.com NPS
Jet.com's Net Promoter Score (NPS) is a 3 with 47% Promoters, 9% Passives, and 44% Detractors. Net Promoter Score tracks whether Jet.com's customers would recommend using the product based on a scale of -100 to 100.
Jet.com Overall NPS
| 47% | Promoters |
|---|---|
| 9% | Passives |
| 44% | Detractors |
Jet.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 9 | Jun 2022 | 9 |
Jul 2022 12 | Jul 2022 | 12 |
Aug 2022 8 | Aug 2022 | 8 |
Nov 2022 10 | Nov 2022 | 10 |
Apr 2023 7 | Apr 2023 | 7 |
Jan 2024 10 | Jan 2024 | 10 |
Mar 2024 6 | Mar 2024 | 6 |
Aug 2024 10 | Aug 2024 | 10 |
Nov 2024 6 | Nov 2024 | 6 |
Dec 2024 3 | Dec 2024 | 3 |
Jan 2025 -1 | Jan 2025 | -1 |
Mar 2025 3 | Mar 2025 | 3 |
How Other Brands Compare
Jet.com is ranked #4 for NPS among its competitors. Costco and Amazon come in first and second, with Lazada Group coming in at third. Among those competitors, it is the lowest valued company behind Amazon.
 Jet.com |  Costco |  Amazon |  Lazada Group | |
| Global Ranking | #310 | #1 | #9 | #- |
| NPS | 3 | 50 | 49 | 23 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $244k | $157.15B | $1.64T | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jet.com NPS by Gender
Jet.com's NPS was rated 67 by Male customers on Comparably.
Male
67
Jet.com's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
N/A
Jet.com's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Jet.com NPS by Age
Jet.com's NPS was rated 0 points by customers ages 18-25 on Comparably.
Jet.com NPS vs. Competitors
Compared to its competitors, Jet.com's NPS is rated right above Snapdeal, and is preceded by Lazada Group.
| COMPANY | NPS Score | |
|---|---|---|
| Costco | 50 |
| Amazon | 49 |
| Lazada Group | 23 |
| Jet.com | 3 |
 | Snapdeal | -29 |
Jet.com NPS vs Companies in Retail
In the Retail industry, Jet.com's NPS is rated right below Chipotle.
| COMPANY | NPS Score | |
|---|---|---|
 | REI | 53 |
| Costco | 50 |
| Amazon | 49 |
 | Trader Joe's | 46 |
 | American Eagle Outfitters | 44 |
 | Bath & Body Works | 38 |
 | Target | 36 |
 | Chipotle | 16 |
| Jet.com | 3 |
Jet.com Customer Reviews
Out of the 2 Jet.com customer reviews 2 were positive and 0 were constructive. Jet.com customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Jet.com Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Jet.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jet.com Customer Loyalty Score by Gender
Jet.com's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Jet.com Customer Loyalty Score by Age
Jet.com's Customer Loyalty score was rated 70% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
Jet.com Customer Loyalty vs. Competitors
Compared to its competitors, Jet.com's Customer Loyalty score is rated right above Snapdeal, and is preceded by Lazada Group.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Costco | 89% |
| Amazon | 89% |
| Lazada Group | 81% |
| Jet.com | 76% |
| Snapdeal | 76% |
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Customer Loyalty for Other Retail Brands
In the Retail industry, Jet.com's Customer Loyalty score is rated right above Chipotle, and is preceded by Target.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Costco | 89% |
| Amazon | 89% |
| REI | 87% |
| American Eagle Outfitters | 87% |
| Bath & Body Works | 87% |
| Trader Joe's | 86% |
| Target | 82% |
| Jet.com | 76% |
| Chipotle | 76% |
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Jet.com Product Quality
3.7/5
Jet.com has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Jet.com Product Information
Jet.com’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://jet.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Consumer Services
Ecommerce and Marketplaces
Marketplaces
Quick Insights into Jet.com Product Quality
Jet.com's Product Quality score was rated highest by Male customers.
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Ranked Jet.com Product Quality the Highest
Jet.com Product Quality Score by Gender
Jet.com's Product Quality score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Jet.com Product Quality Score by Age
Jet.com's Product Quality score was rated 3.5 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
Jet.com Product Quality vs. Competitors
Compared to its competitors, Jet.com's Product Quality score is rated right above Snapdeal, and is preceded by Lazada Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| Costco | 4.3/5 |
| Amazon | 4.2/5 |
| Lazada Group | 3.9/5 |
| Jet.com | 3.7/5 |
| Snapdeal | 3.1/5 |
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Product Quality for Other Retail Brands
In the Retail industry, Jet.com's Product Quality score is rated right below Chipotle.
| COMPANY | Product Quality Score | |
|---|---|---|
| REI | 4.3/5 |
| Costco | 4.3/5 |
| Amazon | 4.2/5 |
| Trader Joe's | 4.2/5 |
| American Eagle Outfitters | 4.2/5 |
| Bath & Body Works | 4.1/5 |
| Target | 4.1/5 |
| Chipotle | 3.8/5 |
| Jet.com | 3.7/5 |
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Jet.com Pricing
Jet.com ROI & Value For Money
3.9/5
Jet.com has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Jet.com ROI
Jet.com's ROI score was rated highest by Male customers.
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Ranked Jet.com ROI the Highest
Jet.com ROI Score by Gender
Jet.com's ROI score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Jet.com ROI Score by Age
Jet.com's ROI score was rated 4.1 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
Jet.com Pricing vs. Competitors
Compared to its competitors, Jet.com's ROI score is rated right above Lazada Group, and is preceded by Amazon.
| COMPANY | Pricing Score | |
|---|---|---|
| Costco | 4.1/5 |
| Amazon | 4.1/5 |
| Jet.com | 3.9/5 |
| Lazada Group | 3.8/5 |
| Snapdeal | 2.8/5 |
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ROI for Other Retail Brands
In the Retail industry, Jet.com's ROI score is rated right above Target, and is preceded by Trader Joe's.
| COMPANY | Pricing Score | |
|---|---|---|
| Costco | 4.1/5 |
| Amazon | 4.1/5 |
| REI | 4.1/5 |
| Trader Joe's | 4/5 |
| Jet.com | 3.9/5 |
| Target | 3.9/5 |
| American Eagle Outfitters | 3.8/5 |
| Bath & Body Works | 3.8/5 |
| Chipotle | 3.5/5 |
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Jet.com Customer Satisfaction (CSAT)
Jet.com Customer Satisfaction (CSAT) Score
77 / 100
Jet.com has an overall Customer Satisfaction score of 77 rated by its users and customers.
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Very Satisfied
33%
Satisfied
44%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
11%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Jet.com Customer Satisfaction
Jet.com's Customer Satisfaction score was rated highest by customers ages 18-25.
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Ranked Jet.com Customer Satisfaction the Highest
Jet.com Customer Satisfaction Score by Age
Jet.com's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Jet.com Customer Satisfaction vs. Competitors
Compared to its competitors, Jet.com's Customer Satisfaction score is rated right above Snapdeal, and is preceded by Lazada Group.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Costco | 84% |
| Amazon | 84% |
| Lazada Group | 77% |
| Jet.com | 77% |
| Snapdeal | 57% |
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Customer Satisfaction for Other Retail Brands
In the Retail industry, Jet.com's Customer Satisfaction score is rated right above Chipotle, and is preceded by Trader Joe's.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| REI | 85% |
| Costco | 84% |
| Amazon | 84% |
| American Eagle Outfitters | 82% |
| Bath & Body Works | 81% |
| Target | 79% |
| Trader Joe's | 79% |
| Jet.com | 77% |
| Chipotle | 62% |
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Jet.com Customer Service
4/5
Jet.com has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Jet.com's Customer Service
Website
https://jet.com/
Quick Insights into Jet.com Customer Service
Jet.com's Customer Service score was rated highest by Male customers.
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Ranked Jet.com Customer Service the Highest
Jet.com Customer Service Score by Gender
Jet.com's Customer Service score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Jet.com Customer Service Score by Age
Jet.com's Customer Service score was rated 4.1 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
Jet.com Customer Service vs. Competitors
Compared to its competitors, Jet.com's Customer Service score is rated right above Snapdeal, and is preceded by Lazada Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| Costco | 4.2/5 |
| Amazon | 4.2/5 |
| Lazada Group | 4/5 |
| Jet.com | 4/5 |
| Snapdeal | 2.9/5 |
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Customer Service for Other Retail Brands
In the Retail industry, Jet.com's Customer Service score is rated right above American Eagle Outfitters, and is preceded by Trader Joe's.
| COMPANY | Customer Service Score | |
|---|---|---|
| REI | 4.4/5 |
| Costco | 4.2/5 |
| Amazon | 4.2/5 |
| Trader Joe's | 4.2/5 |
| Jet.com | 4/5 |
| American Eagle Outfitters | 4/5 |
| Target | 4/5 |
| Bath & Body Works | 4/5 |
| Chipotle | 3.6/5 |
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Consumer vs. Employees
Jet.com scored a 3 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Jet.com would recommend the brand to a friend. ENPS measures how likely Jet.com employees would recommend working at Jet.com to a friend.
Net Promoter Score
3
NPS Score
| 47% | Promoters |
|---|---|
| 9% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 42% | Promoters |
|---|---|
| 33% | Passive |
| 25% | Detractors |
Global Ranking Snapshot
Jet.com is ranked #310 in the Global Top 100 Brands. It ranks just behind Torrid and just ahead of Northwestern Mutual.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
308 |  | iHeartMedia |  | Robert Pittman | Media and Entertainment |
309 |  | Torrid |  | Liz Munoz | Fashion and Beauty |
310 | | Jet.com |  | Marc Lore | Retail |
311 |  | Northwestern Mutual |  | John Schlifske | Banking and Financial Services |
312 |  | Electrolux |  | Jonas Samuelson | Consumer Goods |
313 |  | GitHub |  | Thomas Dohmke | Tech |
314 |  | Dropbox |  | Drew Houston | Tech |
Retail Ranking Snapshot
Jet.com is ranked #56 in the Retail Industry. It ranks just behind Overstock.com and just ahead of L Brands.
| RANK | COMPANY | Location | |
|---|---|---|---|
54 |  | Fanatics Commerce | Jacksonville, FL |
55 |  | Overstock.com | Midvale, UT |
56 | | Jet.com | |
57 |  | L Brands | Columbus, OH |
58 |  | Uline | Pleasant Prairie, WI |
59 |  | Staples | Framingham, MA |
60 |  | Herman Miller | Zeeland, MI |
