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Herman Miller is

Ranked

#37

Consumer Goods Brands

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Herman Miller

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Herman Miller

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Herman Miller is ranked #37 in Consumer Goods Brands

About Herman Miller's Brand

You can make a salary. Or you can make a difference. Or you can work at Herman Miller and make both. Herman Miller’s brand is ranked #325 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Herman Miller. When compared to other organizations within the Consumer Goods industry, Herman Miller is ranked #37. Among its major competitors, Herman Miller is ranked in 5th place for NPS while Steelcase is 1st, and Haworth is 2nd.Their current market cap is $2.48B

Brand at a Glance

47%

Customer Loyalty

1.9/5

Product Quality

1.6/5

Pricing

1.7/5

Customer Service

Herman Miller Ranking

^#325 in Global Best Brands
^#37 in Consumer Goods
^#4 / 4 of its competitors

Herman Miller NPS

Herman Miller's Net Promoter Score (NPS) is a -62 with 16% Promoters, 6% Passives, and 78% Detractors. Net Promoter Score tracks whether Herman Miller's customers would recommend using the product based on a scale of -100 to 100.

Herman Miller Overall NPS

-62

NPS

16%	Promoters
6%	Passives
78%	Detractors

Herman Miller NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2024 -66	Jan 2024	-66
Feb 2024 -66	Feb 2024	-66
Mar 2024 -64	Mar 2024	-64
May 2024 -64	May 2024	-64
Jun 2024 -64	Jun 2024	-64
Aug 2024 -64	Aug 2024	-64
Nov 2024 -62	Nov 2024	-62
Jan 2025 -62	Jan 2025	-62
Mar 2025 -62	Mar 2025	-62
Apr 2025 -62	Apr 2025	-62
Aug 2025 -62	Aug 2025	-62
Nov 2025 -62	Nov 2025	-62

How Other Brands Compare

Herman Miller is ranked #4 for NPS among its competitors. Haworth and HNI Corporation come in first and second, with Knoll coming in at third. Among those competitors, it is the most valued company.

	Herman Miller	Haworth	HNI Corporation	Knoll
Global Ranking	#325	#778	#-	#-
NPS	-62	34	21	8
Valuation Updated every 24 hours for public companies	$2.48B	$652.90M	$1.11B	$830.68M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Herman Miller NPS by Gender

Female customers rated Herman Miller's NPS 1 points higher than Male customers.

Male

-80

Herman Miller's NPS was rated -80 by Male customers on Comparably.

Promoters

Passives

89%

Detractors

Female

-79

Herman Miller's NPS was rated -79 by Female customers on Comparably.

10%

Promoters

Passives

89%

Detractors

Herman Miller NPS by Ethnicity

Herman Miller's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -83	Caucasian	-83
Hispanic or Latino -86	Hispanic or Latino	-86
African American/Black -86	African American/Black	-86
Asian or Pacific Islander -44	Asian or Pacific Islander	-44
Other -74	Other	-74

Herman Miller NPS by Age

Herman Miller's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.

100

Summary

Age

Promoters

Passives

Detractors

18-25

92%

26-30

14%

86%

31-35

97%

36-40

11%

89%

41-45

100%

46-50

19%

78%

51-55

24%

76%

56-60

22%

72%

61-65

20%

80%

66+

100%

Herman Miller NPS by Usage

Herman Miller's NPS was rated the highest by customers who have used Herman Miller's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -84	Less than 1 Year	-84
1 to 2 Years -77	1 to 2 Years	-77
2 to 5 Years -86	2 to 5 Years	-86
5 to 10 Years -64	5 to 10 Years	-64
Over 10 Years -60	Over 10 Years	-60

Herman Miller NPS vs. Competitors

Compared to its competitors, Herman Miller's NPS is rated right below Knoll.

COMPANY		NPS Score
	Steelcase	37
	Haworth	34
	HNI Corporation	21
	Knoll	8
	Herman Miller	-62

Herman Miller NPS vs Companies in Consumer Goods

In the Consumer Goods industry, Herman Miller's NPS is rated right below Tiffany & Co.

COMPANY		NPS Score
	Lego Group	54
	Red Bull	42
	Bath & Body Works	38
	Colgate Palmolive	36
	Hershey Company	35
	Crocs	34
	Gucci	31
	Tiffany & Co	31
	Herman Miller	-62

Herman Miller Customer Reviews

Out of the 17 Herman Miller customer reviews 9 were positive and 8 were constructive. Herman Miller customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Herman Miller Customer Loyalty

47%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

47% of Herman Miller users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

47%

53%

Herman Miller Customer Loyalty Score by Gender

Male customers rated Herman Miller's Customer Loyalty score 1% higher than Female customers.

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Male

47%

Yes

Female

46%

Yes

Herman Miller Customer Loyalty Score by Ethnicity

Herman Miller's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Herman Miller Customer Loyalty Score by Age

Herman Miller's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Herman Miller.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 42%	18-25	42%
26-30 42%	26-30	42%
31-35 38%	31-35	38%
36-40 50%	36-40	50%
41-45 45%	41-45	45%
46-50 52%	46-50	52%
51-55 36%	51-55	36%
56-60 80%	56-60	80%
61-65 46%	61-65	46%
66+ 33%	66+	33%

Herman Miller Customer Loyalty Score by Usage

Herman Miller's Customer Loyalty score was rated the highest by customers who have used Herman Miller's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	20%
1 to 2 Years	40%
2 to 5 Years	44%
5 to 10 Years	60%
Over 10 Years	78%

Herman Miller Customer Loyalty Score by Industry

Herman Miller's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Logistics and Supply Chain industry customers.

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Tech	37%
Accounting	52%
Aerospace and Aviation	55%
Architecture and Planning	80%
Arts and Entertainment	31%
Automotive and Transportation	10%
Banking and Financial Services	35%
Biotech and Pharmaceuticals	33%
Business and Consumer Services	100%
Business Supplies and Equipment	55%
Construction	33%
Education	40%
Environmental Services	70%
Furniture	78%
Healthcare, Hospitals and Medicine	48%
Hospitality	40%
Insurance	10%
Legal	10%
Logistics and Supply Chain	10%
Manufacturing and Machinery	70%
Marketing, Advertising and Research	33%
Real Estate	82%

Herman Miller Customer Loyalty vs. Competitors

Compared to its competitors, Herman Miller's Customer Loyalty score is rated right below Haworth.

COMPANY		Customer Loyalty Score
	Knoll	85%
	HNI Corporation	79%
	Steelcase	77%
	Haworth	73%
	Herman Miller	47%

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Customer Loyalty for Other Consumer Goods Brands

In the Consumer Goods industry, Herman Miller's Customer Loyalty score is rated right below Tiffany & Co.

COMPANY		Customer Loyalty Score
	Bath & Body Works	87%
	Lego Group	86%
	Colgate Palmolive	85%
	Red Bull	81%
	Hershey Company	81%
	Crocs	79%
	Gucci	76%
	Tiffany & Co	73%
	Herman Miller	47%

Unlock Herman Miller Customer Loyalty vs. Companies in Consumer Goods Data

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Herman Miller Product Quality

1.9/5

Herman Miller has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.

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Herman Miller Product Information

Herman Miller’s product quality score is a 1.9 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated Herman Miller's product the highest. Reviewers from the Construction industry rated Herman Miller the lowest at 1.6.

Website: http://www.hermanmiller.com/

Company Size: 5,001-10,000 Employees

Industry

Furniture

Manufacturing

Quick Insights into Herman Miller Product Quality

Herman Miller's Product Quality score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Tech industry.

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Ranked Herman Miller Product Quality the Highest

Marketing, Advertising and Research	3.9
56-60	2.3
Asian or Pacific Islander	2.3

Ranked Herman Miller Product Quality the Lowest

Hispanic or Latino	1.5
Less than 1 Year	1.5
Tech	1.5

Herman Miller Product Quality Score by Gender

Male customers rated Herman Miller's Product Quality score 0.1 stars higher than Female customers.

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Male

1.6/5

Female

1.5/5

Herman Miller Product Quality Score by Ethnicity

Herman Miller's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 2.3	Asian or Pacific Islander	2.3
Other 1.8	Other	1.8

Herman Miller Product Quality Score by Age

Herman Miller's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 1.5	18-25	1.5
26-30 1.6	26-30	1.6
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.8	46-50	1.8
51-55 1.8	51-55	1.8
56-60 2.3	56-60	2.3
61-65 1.5	61-65	1.5
66+ 1.9	66+	1.9

Herman Miller Product Quality Score by Usage

Herman Miller's Product Quality score was rated the highest by customers who have used Herman Miller's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.6
2 to 5 Years	1.5
5 to 10 Years	1.9
Over 10 Years	2

Herman Miller Product Quality Score by Industry

Herman Miller's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Tech industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.5
Architecture and Planning	2.5
Arts and Entertainment	1.5
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	3.3
Business Supplies and Equipment	3.2
Construction	1.6
Education	1.5
Environmental Services	1.5
Furniture	3.2
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Insurance	1.5
Legal	1.5
Logistics and Supply Chain	2.3
Manufacturing and Machinery	2
Marketing, Advertising and Research	3.9
Real Estate	1.5

Herman Miller Product Quality vs. Competitors

Compared to its competitors, Herman Miller's Product Quality score is rated right below HNI Corporation.

COMPANY		Product Quality Score
	Knoll	4.3/5
	Steelcase	4/5
	Haworth	3.9/5
	HNI Corporation	3.9/5
	Herman Miller	1.9/5

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Product Quality for Other Consumer Goods Brands

In the Consumer Goods industry, Herman Miller's Product Quality score is rated right below Tiffany & Co.

COMPANY		Product Quality Score
	Lego Group	4.5/5
	Red Bull	4.2/5
	Colgate Palmolive	4.2/5
	Gucci	4.2/5
	Bath & Body Works	4.1/5
	Hershey Company	4.1/5
	Crocs	4.1/5
	Tiffany & Co	4/5
	Herman Miller	1.9/5

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Herman Miller Pricing

Herman Miller ROI & Value For Money

1.6/5

Herman Miller has a value for money and ROI score of 1.6 out of 5 stars rated by its users and customers.

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Herman Miller Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business Supplies and Equipment industry. The users from the Accounting industry think that they had the lowest ROI from Herman Miller.

Quick Insights into Herman Miller ROI

Herman Miller's ROI score was rated highest by customers from the Business Supplies and Equipment industry, and rated lowest by customers from the Tech industry.

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Ranked Herman Miller ROI the Highest

Business Supplies and Equipment	3.1
Asian or Pacific Islander	2
56-60	1.9

Ranked Herman Miller ROI the Lowest

Male	1.5
Other	1.5
Tech	1.5

Herman Miller ROI Score by Gender

Herman Miller's ROI score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Herman Miller ROI Score by Ethnicity

Herman Miller's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 2	Asian or Pacific Islander	2
Other 1.5	Other	1.5

Herman Miller ROI Score by Age

Herman Miller's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 51-55.

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Summary	Age	Score
18-25 1.5	18-25	1.5
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.9	56-60	1.9
61-65 1.7	61-65	1.7
66+ 1.7	66+	1.7

Herman Miller ROI Score by Usage

Herman Miller's ROI score was rated the highest by customers who have used Herman Miller's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.6
Over 10 Years	1.7

Herman Miller ROI Score by Industry

Herman Miller's ROI score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Tech industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.5
Architecture and Planning	1.9
Arts and Entertainment	1.5
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	3
Business Supplies and Equipment	3.1
Construction	1.6
Education	1.5
Environmental Services	1.5
Furniture	2.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.8
Insurance	1.5
Legal	1.5
Logistics and Supply Chain	1.6
Manufacturing and Machinery	1.6
Marketing, Advertising and Research	2.1
Real Estate	1.5

Herman Miller Pricing vs. Competitors

Compared to its competitors, Herman Miller's ROI score is rated right below Knoll.

COMPANY		Pricing Score
	Steelcase	4/5
	Haworth	3.8/5
	HNI Corporation	3.7/5
	Knoll	3.5/5
	Herman Miller	1.6/5

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ROI for Other Consumer Goods Brands

In the Consumer Goods industry, Herman Miller's ROI score is rated right below Tiffany & Co.

COMPANY		Pricing Score
	Colgate Palmolive	4/5
	Lego Group	3.9/5
	Hershey Company	3.9/5
	Red Bull	3.8/5
	Gucci	3.8/5
	Bath & Body Works	3.8/5
	Crocs	3.7/5
	Tiffany & Co	3.7/5
	Herman Miller	1.6/5

Unlock Herman Miller ROI vs. Companies in Consumer Goods Data

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Herman Miller Customer Satisfaction (CSAT)

Herman Miller Customer Satisfaction (CSAT) Score

20 / 100

Herman Miller has an overall Customer Satisfaction score of 20 rated by its users and customers.

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Very Satisfied	10%
Satisfied	10%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	8%
Very Dissatisfied	66%

Very Satisfied

10%

Satisfied

10%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

66%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Herman Miller Customer Satisfaction

Herman Miller's Customer Satisfaction score was rated highest by customers from the Business Supplies and Equipment industry, and rated lowest by customers from the Real Estate industry.

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Ranked Herman Miller Customer Satisfaction the Highest

Business Supplies and Equipment	50%
56-60	39%
Asian or Pacific Islander	37%

Ranked Herman Miller Customer Satisfaction the Lowest

2 to 5 Years	4%
66+	0%
Real Estate	0%

Herman Miller Customer Satisfaction Score by Gender

Male customers rated Herman Miller's Customer Satisfaction score 3 points higher than Female customers.

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14 / 100

Male

	Very Satisfied	8%
	Satisfied	6%
	Neither Satisfied nor Dissatisfied	6%
	Dissatisfied	10%
	Very Dissatisfied	70%

11 / 100

Female

	Very Satisfied	8%
	Satisfied	3%
	Neither Satisfied nor Dissatisfied	2%
	Dissatisfied	8%
	Very Dissatisfied	79%

Herman Miller Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Herman Miller's Customer Satisfaction (CSAT) score was rated 11% according to Caucasian users and customers.

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11 / 100

Very Satisfied	8%
Satisfied	3%
Neither Satisfied nor Dissatisfied	3%
Dissatisfied	8%
Very Dissatisfied	78%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

78%

CSAT according to Hispanic or Latino

Herman Miller's Customer Satisfaction (CSAT) score was rated 7% according to Hispanic or Latino users and customers.

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7 / 100

Very Satisfied	0%
Satisfied	7%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	20%
Very Dissatisfied	73%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

20%

Very Dissatisfied

73%

CSAT according to African American/Black

Herman Miller's Customer Satisfaction (CSAT) score was rated 14% according to African American/Black users and customers.

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14 / 100

Very Satisfied	7%
Satisfied	7%
Neither Satisfied nor Dissatisfied	19%
Dissatisfied	0%
Very Dissatisfied	67%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

19%

Dissatisfied

Very Dissatisfied

67%

CSAT according to Asian or Pacific Islander

Herman Miller's Customer Satisfaction (CSAT) score was rated 37% according to Asian or Pacific Islander users and customers.

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37 / 100

Very Satisfied	31%
Satisfied	6%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	13%
Very Dissatisfied	44%

Very Satisfied

31%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

13%

Very Dissatisfied

44%

CSAT according to Other

Herman Miller's Customer Satisfaction (CSAT) score was rated 16% according to Other users and customers.

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16 / 100

Very Satisfied	6%
Satisfied	10%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	13%
Very Dissatisfied	65%

Very Satisfied

Satisfied

10%

Neither Satisfied nor Dissatisfied

Dissatisfied

13%

Very Dissatisfied

65%

Herman Miller Customer Satisfaction Score by Age

Herman Miller's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.

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100

Breakdown

Age

Score

18-25

12%

26-30

14%

31-35

36-40

41-45

13%

46-50

17%

51-55

24%

56-60

39%

61-65

66+

Herman Miller Customer Satisfaction Score by Usage

Herman Miller's Customer Satisfaction score was rated the highest by customers who have used Herman Miller's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	12
1 to 2 Years	11
2 to 5 Years	4
5 to 10 Years	21
Over 10 Years	25

Herman Miller Customer Satisfaction Score by Industry

Herman Miller's Customer Satisfaction score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Real Estate industry customers.

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{
	"title": "Herman Miller Customer Satisfaction Score by Industry",
	"text": "Herman Miller's Customer Satisfaction score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Real Estate industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 7,
			"stars": 0,
			"csatScore": 7,
			"text": "Herman Miller's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 7
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Herman Miller's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 13,
			"stars": 0,
			"csatScore": 13,
			"text": "Herman Miller's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 13
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 35,
			"stars": 0,
			"csatScore": 35,
			"text": "Herman Miller's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 35
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 15,
			"stars": 0,
			"csatScore": 15,
			"text": "Herman Miller's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 15
		},
		{
			"label": "Automotive and Transportation",
			"groupId": 500,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Herman Miller's Customer Satisfaction score is  rated by Automotive and Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 10,
			"stars": 0,
			"csatScore": 10,
			"text": "Herman Miller's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 10
		},
		{
			"label": "Biotech and Pharmaceuticals",
			"groupId": 503,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Herman Miller's Customer Satisfaction score is  rated by Biotech and Pharmaceuticals customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Herman Miller's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Business Supplies and Equipment",
			"groupId": 505,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Herman Miller's Customer Satisfaction score is  rated by Business Supplies and Equipment customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 50
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Herman Miller's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Herman Miller's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Environmental Services",
			"groupId": 516,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Herman Miller's Customer Satisfaction score is  rated by Environmental Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Furniture",
			"groupId": 520,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Herman Miller's Customer Satisfaction score is  rated by Furniture customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 50
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Herman Miller's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Herman Miller's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Herman Miller's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Herman Miller's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Logistics and Supply Chain",
			"groupId": 531,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Herman Miller's Customer Satisfaction score is  rated by Logistics and Supply Chain customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Herman Miller's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 50
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Herman Miller's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		}
	]
}

Tech	7
Accounting	0
Aerospace and Aviation	13
Architecture and Planning	35
Arts and Entertainment	15
Automotive and Transportation	0
Banking and Financial Services	10
Biotech and Pharmaceuticals	0
Business and Consumer Services	25
Business Supplies and Equipment	50
Construction	25
Education	0
Environmental Services	0
Furniture	50
Healthcare, Hospitals and Medicine	0
Hospitality	0
Insurance	0
Legal	0
Logistics and Supply Chain	0
Marketing, Advertising and Research	50
Real Estate	0

Herman Miller Customer Satisfaction vs. Competitors

Compared to its competitors, Herman Miller's Customer Satisfaction score is rated right below Haworth.

COMPANY		Customer Satisfaction (CSAT) Score
	HNI Corporation	80%
	Knoll	80%
	Steelcase	73%
	Haworth	71%
	Herman Miller	20%

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Customer Satisfaction for Other Consumer Goods Brands

In the Consumer Goods industry, Herman Miller's Customer Satisfaction score is rated right below Tiffany & Co.

COMPANY		Customer Satisfaction (CSAT) Score
	Lego Group	89%
	Colgate Palmolive	83%
	Red Bull	82%
	Bath & Body Works	81%
	Hershey Company	80%
	Crocs	79%
	Gucci	79%
	Tiffany & Co	72%
	Herman Miller	20%

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Herman Miller Customer Service

1.7/5

Herman Miller has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.

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About Herman Miller's Customer Service

Address

855 East Main Avenue, Zeeland, MI 49464-0302

Website

http://www.hermanmiller.com/

Phone Number

(616) 654-8392

Herman Miller's Social Links

Quick Insights into Herman Miller Customer Service

Herman Miller's Customer Service score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Tech industry.

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Ranked Herman Miller Customer Service the Highest

Marketing, Advertising and Research	3.5
46-50	1.9
Asian or Pacific Islander	1.9

Ranked Herman Miller Customer Service the Lowest

Less than 1 Year	1.5
Male	1.5
Tech	1.5

Herman Miller Customer Service Score by Gender

Herman Miller's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Herman Miller Customer Service Score by Ethnicity

Herman Miller's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 1.9	Asian or Pacific Islander	1.9
Other 1.6	Other	1.6

Herman Miller Customer Service Score by Age

Herman Miller's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 1.5	18-25	1.5
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.9	46-50	1.9
51-55 1.6	51-55	1.6
56-60 1.9	56-60	1.9
61-65 1.8	61-65	1.8
66+ 1.5	66+	1.5

Herman Miller Customer Service Score by Usage

Herman Miller's Customer Service score was rated the highest by customers who have used Herman Miller's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.6
Over 10 Years	1.9

Herman Miller Customer Service Score by Industry

Herman Miller's Customer Service score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Tech industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	1.5
Architecture and Planning	2.2
Arts and Entertainment	1.5
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	1.5
Business and Consumer Services	3
Business Supplies and Equipment	3.1
Construction	1.6
Education	1.5
Environmental Services	1.5
Furniture	2.5
Healthcare, Hospitals and Medicine	1.5
Hospitality	3
Insurance	1.8
Legal	1.5
Logistics and Supply Chain	1.6
Manufacturing and Machinery	1.6
Marketing, Advertising and Research	3.5
Real Estate	1.5

Herman Miller Customer Service vs. Competitors

Compared to its competitors, Herman Miller's Customer Service score is rated right below Haworth.

COMPANY		Customer Service Score
	Steelcase	4/5
	HNI Corporation	3.7/5
	Knoll	3.7/5
	Haworth	3.6/5
	Herman Miller	1.7/5

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Customer Service for Other Consumer Goods Brands

In the Consumer Goods industry, Herman Miller's Customer Service score is rated right below Tiffany & Co.

COMPANY		Customer Service Score
	Lego Group	4.2/5
	Gucci	4/5
	Red Bull	4/5
	Colgate Palmolive	4/5
	Bath & Body Works	4/5
	Hershey Company	3.9/5
	Crocs	3.8/5
	Tiffany & Co	3.8/5
	Herman Miller	1.7/5

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Herman Miller as an Employer

2.3/5

Herman Miller has a 2.3/5 stars for its overall company culture rated by their employees

bottom

CEO of Herman Miller

Andi Owen

In the Bottom 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Herman Miller scored a -62 for Net Promoter Score and a -57 for Employee Net Promoter Score. NPS gauges how likely a customer of Herman Miller would recommend the brand to a friend. ENPS measures how likely Herman Miller employees would recommend working at Herman Miller to a friend.

Net Promoter Score

-62

NPS Score

16%	Promoters
6%	Passive
78%	Detractors

Employee Net Promoter Score

-57

eNPS Score

17%	Promoters
9%	Passive
74%	Detractors

Global Ranking Snapshot

Herman Miller is ranked #325 in the Global Top 100 Brands. It ranks just behind Corning and just ahead of Texas Instruments.

RANK			INDUSTRY
323	Boston Scientific	Michael Mahoney	Health and Wellness
324	Corning	Wendell Weeks	Energy and Manufacturing
325	Herman Miller	Andi Owen	Consumer Goods
326	Texas Instruments	Rich Templeton	Energy and Manufacturing
327	Hasbro	Brian Goldner	Consumer Goods
328	Twilio Inc.	Jeff Lawson	Tech
329	VMware	Raghu Raghuram	Tech

Consumer Goods Ranking Snapshot

Herman Miller is ranked #37 in the Consumer Goods Industry. It ranks just behind Electrolux and just ahead of Hasbro.

RANK		Location
35	Duracell	Bethel Springs, TN
36	Electrolux	Charlotte, NC
37	Herman Miller	Zeeland, MI
38	Hasbro	Pawtucket, RI
39	Conagra Brands	Chicago, IL
40	La-Z-Boy	Monroe, MI
41	Hallmark	Kansas City, MO