37
NPS
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Steelcase
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About Steelcase's Brand
Work, at its best, is the wonder of what human beings can make possible. At Steelcase, we help people do their best work by creating places that work better. For over a century, we have designed, manufactured and partnered with the world’s leading organizations to create an expansive range of furnishings and solutions for all the places where work happens — including learning, health and working from home. We are driven to deeply understand the changing realities of work that our customers face. Through human-centered research and critical design-thinking, we uncover insights that lead us to innovation and breakthrough design. Our solutions come to life through talented design professionals and our Steelcase dealer community, who provide local expertise and tailored experiences with the global power of Steelcase. And because we recognize that we must do our best work for the places we all share, we stand together for people and the planet — using our business as a force for good. Among its major competitors, Steelcase is ranked in 1st place for NPS while Haworth is 2nd, and Knoll is 3rd.Their current market cap is $704.35M
Brand at a Glance
77%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Steelcase Ranking
- #1 / 4 of its competitors
Steelcase NPS
Steelcase's Net Promoter Score (NPS) is a 37 with 62% Promoters, 13% Passives, and 25% Detractors. Net Promoter Score tracks whether Steelcase's customers would recommend using the product based on a scale of -100 to 100.
Steelcase Overall NPS
| 62% | Promoters |
|---|---|
| 13% | Passives |
| 25% | Detractors |
Steelcase NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 46 | Aug 2024 | 46 |
Oct 2024 46 | Oct 2024 | 46 |
Nov 2024 45 | Nov 2024 | 45 |
Dec 2024 44 | Dec 2024 | 44 |
Jan 2025 44 | Jan 2025 | 44 |
Apr 2025 42 | Apr 2025 | 42 |
May 2025 42 | May 2025 | 42 |
Aug 2025 42 | Aug 2025 | 42 |
Sep 2025 41 | Sep 2025 | 41 |
Oct 2025 40 | Oct 2025 | 40 |
Dec 2025 38 | Dec 2025 | 38 |
Jan 2026 38 | Jan 2026 | 38 |
How Other Brands Compare
Steelcase is ranked first for NPS among its competitors. Haworth and Knoll come in second and third, with Herman Miller coming in at #4. Among those competitors, it is the third most valued company behind Herman Miller.
Steelcase |  Herman Miller |  Haworth |  Knoll | |
| Global Ranking | #- | #325 | #778 | #- |
| NPS | 37 | -62 | 34 | 8 |
| Valuation Updated every 24 hours for public companies | $704.35M | $2.48B | $652.90M | $830.68M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Steelcase NPS by Gender
Male customers rated Steelcase's NPS 25 points higher than Female customers.
Male
67
Steelcase's NPS was rated 67 by Male customers on Comparably.
78%
Promoters
11%
Passives
11%
Detractors
Female
42
Steelcase's NPS was rated 42 by Female customers on Comparably.
67%
Promoters
8%
Passives
25%
Detractors
Steelcase NPS by Ethnicity
Steelcase's NPS was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 90 | Caucasian | 90 |
Hispanic or Latino 100 | Hispanic or Latino | 100 |
African American/Black -34 | African American/Black | -34 |
Asian or Pacific Islander 37 | Asian or Pacific Islander | 37 |
Other 40 | Other | 40 |
Steelcase NPS by Age
Steelcase's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
Steelcase NPS by Usage
Steelcase's NPS was rated the highest by customers who have used Steelcase's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 83 | 1 to 2 Years | 83 |
2 to 5 Years 60 | 2 to 5 Years | 60 |
5 to 10 Years 100 | 5 to 10 Years | 100 |
Over 10 Years 42 | Over 10 Years | 42 |
Steelcase NPS vs. Competitors
Compared to its competitors, Steelcase's NPS is rated right above Haworth.
| COMPANY | NPS Score | |
|---|---|---|
| Steelcase | 37 |
| Haworth | 34 |
| Knoll | 8 |
| Herman Miller | -62 |
Steelcase Customer Reviews
Out of the 12 Steelcase customer reviews 11 were positive and 1 was constructive. Steelcase customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Steelcase Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Steelcase users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Steelcase Customer Loyalty Score by Gender
Male customers rated Steelcase's Customer Loyalty score 25% higher than Female customers.
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Male
95%
Yes
Female
70%
Yes
Steelcase Customer Loyalty Score by Ethnicity
Steelcase's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Steelcase.
91
out of 100
Caucasian
100
out of 100
Hispanic or Latino
40
out of 100
African American/Black
78
out of 100
Asian or Pacific Islander
82
out of 100
Other
Steelcase Customer Loyalty Score by Age
Steelcase's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 82% | 26-30 | 82% |
31-35 82% | 31-35 | 82% |
36-40 78% | 36-40 | 78% |
41-45 40% | 41-45 | 40% |
46-50 100% | 46-50 | 100% |
51-55 100% | 51-55 | 100% |
Steelcase Customer Loyalty Score by Usage
Steelcase's Customer Loyalty score was rated the highest by customers who have used Steelcase's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Steelcase Customer Loyalty Score by Industry
Steelcase's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Furniture industry customers.
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Steelcase Customer Loyalty vs. Competitors
Compared to its competitors, Steelcase's Customer Loyalty score is rated right above Haworth, and is preceded by Knoll.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Knoll | 85% |
| Steelcase | 77% |
| Haworth | 73% |
| Herman Miller | 47% |
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Steelcase Product Quality
4/5
Steelcase has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Steelcase Product Information
Steelcase’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Steelcase's product the highest. Reviewers from the Tech industry rated Steelcase the lowest at 3.5.
- Website
- https://www.steelcase.com
- Company Size
- 10,000+ Employees
Industry
Furniture
Quick Insights into Steelcase Product Quality
Steelcase's Product Quality score was rated highest by customers ages 46-50, and rated lowest by customers who have used Steelcase's products/services for Less than 1 Year.
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Ranked Steelcase Product Quality the Highest
Ranked Steelcase Product Quality the Lowest
Steelcase Product Quality Score by Gender
Male customers rated Steelcase's Product Quality score 0.5 stars higher than Female customers.
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Male
4.5/5
Female
4/5
Steelcase Product Quality Score by Ethnicity
Steelcase's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Steelcase.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
Hispanic or Latino 5 | Hispanic or Latino | 5 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 4.1 | Other | 4.1 |
Steelcase Product Quality Score by Age
Steelcase's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 18-25.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 4.1 | 26-30 | 4.1 |
31-35 4.4 | 31-35 | 4.4 |
36-40 4.1 | 36-40 | 4.1 |
41-45 4.6 | 41-45 | 4.6 |
46-50 5 | 46-50 | 5 |
51-55 5 | 51-55 | 5 |
Steelcase Product Quality Score by Usage
Steelcase's Product Quality score was rated the highest by customers who have used Steelcase's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Steelcase Product Quality Score by Industry
Steelcase's Product Quality score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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Steelcase Product Quality vs. Competitors
Compared to its competitors, Steelcase's Product Quality score is rated right above Haworth, and is preceded by Knoll.
| COMPANY | Product Quality Score | |
|---|---|---|
| Knoll | 4.3/5 |
| Steelcase | 4/5 |
| Haworth | 3.9/5 |
| Herman Miller | 1.9/5 |
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Steelcase Pricing
Steelcase ROI & Value For Money
4/5
Steelcase has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Steelcase Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Tech industry think that they had the lowest ROI from Steelcase.
Quick Insights into Steelcase ROI
Steelcase's ROI score was rated highest by Hispanic or Latino customers, and rated lowest by African American/Black customers.
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Ranked Steelcase ROI the Highest
Ranked Steelcase ROI the Lowest
Steelcase ROI Score by Gender
Male customers rated Steelcase's ROI score 0.8 stars higher than Female customers.
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Male
4.3/5
Female
3.5/5
Steelcase ROI Score by Ethnicity
Steelcase's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Steelcase.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Hispanic or Latino 5 | Hispanic or Latino | 5 |
African American/Black 2.1 | African American/Black | 2.1 |
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 4.2 | Other | 4.2 |
Steelcase ROI Score by Age
Steelcase's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 4 | 26-30 | 4 |
31-35 4.4 | 31-35 | 4.4 |
36-40 3.4 | 36-40 | 3.4 |
41-45 3.8 | 41-45 | 3.8 |
46-50 4.6 | 46-50 | 4.6 |
51-55 4.6 | 51-55 | 4.6 |
Steelcase ROI Score by Usage
Steelcase's ROI score was rated the highest by customers who have used Steelcase's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Steelcase ROI Score by Industry
Steelcase's ROI score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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Steelcase Pricing vs. Competitors
Compared to its competitors, Steelcase's ROI score is rated right above Haworth.
| COMPANY | Pricing Score | |
|---|---|---|
| Steelcase | 4/5 |
| Haworth | 3.8/5 |
| Knoll | 3.5/5 |
| Herman Miller | 1.6/5 |
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Steelcase Customer Satisfaction (CSAT)
Steelcase Customer Satisfaction (CSAT) Score
72 / 100
Steelcase has an overall Customer Satisfaction score of 72 rated by its users and customers.
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Very Satisfied
45%
Satisfied
27%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
5%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Steelcase Customer Satisfaction
Steelcase's Customer Satisfaction score was rated highest by customers who have used Steelcase's products/services for 2 to 5 Years, and rated lowest by African American/Black customers.
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Ranked Steelcase Customer Satisfaction the Highest
Ranked Steelcase Customer Satisfaction the Lowest
Steelcase Customer Satisfaction Score by Gender
Male customers rated Steelcase's Customer Satisfaction score 20 points higher than Female customers.
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83 / 100
MaleVery Satisfied | 72% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 0% | |
Very Dissatisfied | 6% |
63 / 100
FemaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 0% | |
Very Dissatisfied | 24% |
Steelcase Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Steelcase's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
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100 / 100
Very Satisfied
80%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Steelcase's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Asian or Pacific Islander
Steelcase's Customer Satisfaction (CSAT) score was rated 57% according to Asian or Pacific Islander users and customers.
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57 / 100
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
29%
CSAT according to Other
Steelcase's Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.
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75 / 100
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
Steelcase Customer Satisfaction Score by Age
Steelcase's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 26-30 | 50% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 36-40 | 50% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 46-50 | 100% |
Steelcase Customer Satisfaction Score by Usage
Steelcase's Customer Satisfaction score was rated the highest by customers who have used Steelcase's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Steelcase Customer Satisfaction Score by Industry
Steelcase's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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{
"title": "Steelcase Customer Satisfaction Score by Industry",
"text": "Steelcase's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Tech industry customers.",
"bars": [
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"label": "Tech",
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"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 80,
"stars": 0,
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"scoreClassName": "",
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}Steelcase Customer Satisfaction vs. Competitors
Compared to its competitors, Steelcase's Customer Satisfaction score is rated right above Haworth, and is preceded by Knoll.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Knoll | 80% |
| Steelcase | 73% |
| Haworth | 71% |
| Herman Miller | 20% |
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Steelcase Customer Service
4/5
Steelcase has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Steelcase's Customer Service
Address
901 44th Street SE, Grand Rapids, MI 49508
Website
https://www.steelcase.com
Phone Number
8887833522
Steelcase's Social Links
Quick Insights into Steelcase Customer Service
Steelcase's Customer Service score was rated highest by customers ages 51-55, and rated lowest by African American/Black customers.
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Ranked Steelcase Customer Service the Highest
Ranked Steelcase Customer Service the Lowest
Steelcase Customer Service Score by Gender
Male customers rated Steelcase's Customer Service score 0.5 stars higher than Female customers.
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Male
4.3/5
Female
3.8/5
Steelcase Customer Service Score by Ethnicity
Steelcase's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Steelcase.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Hispanic or Latino 5 | Hispanic or Latino | 5 |
African American/Black 2.3 | African American/Black | 2.3 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 4.2 | Other | 4.2 |
Steelcase Customer Service Score by Age
Steelcase's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Steelcase.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 4.1 | 26-30 | 4.1 |
31-35 4.5 | 31-35 | 4.5 |
36-40 3 | 36-40 | 3 |
41-45 4.6 | 41-45 | 4.6 |
46-50 4.6 | 46-50 | 4.6 |
51-55 5 | 51-55 | 5 |
Steelcase Customer Service Score by Usage
Steelcase's Customer Service score was rated the highest by customers who have used Steelcase's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Steelcase Customer Service Score by Industry
Steelcase's Customer Service score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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Steelcase Customer Service vs. Competitors
Compared to its competitors, Steelcase's Customer Service score is rated right above Knoll.
| COMPANY | Customer Service Score | |
|---|---|---|
| Steelcase | 4/5 |
| Knoll | 3.7/5 |
| Haworth | 3.6/5 |
| Herman Miller | 1.7/5 |
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Steelcase as an Employer
4.6/5
Steelcase has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Steelcase scored a 37 for Net Promoter Score and a 46 for Employee Net Promoter Score. NPS gauges how likely a customer of Steelcase would recommend the brand to a friend. ENPS measures how likely Steelcase employees would recommend working at Steelcase to a friend.
Net Promoter Score
37
NPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
46
eNPS Score
| 64% | Promoters |
|---|---|
| 18% | Passive |
| 18% | Detractors |
